I have a cabin with a spa that was getting a little long in the tooth and leaking. I initially had Georgia Spa doing monthly service checks, and when the rest of the problems started I got a hold of them to see about servicing. It is not the easiest set up to work on, and some neglect from the previous owner led to a few problems that had to be addressed. Jeff, after previously working with his team and installing a new cover on the spa, has been pretty relentless in chasing problems and coming to the cabin when I am not there to get this fixed. I am very happy with their service and support and am especially impressed by the communication that they give me regarding upcoming visits and the diagnostics of what they find when working on the spa. A+ outfit. read more

I wanted to take a moment to leave a well-deserved 5-star review for Georgia Spa and especially their hot tub technician, Aaron. For months, I struggled with a recurring "green water" issue in the hot tub at my short-term rental in Blue Ridge. Since guest satisfaction is extremely important to us, it was frustrating to see our ratings being affected despite completely changing the water between every guest stay. The problem turned out to be caused by the high metal content in our well water. What truly impressed me was Aaron's persistence and professionalism throughout the entire process. He didn't give up or offer a temporary fix -- he stayed committed to finding the root cause and solving the issue correctly. Thanks to his knowledge, patience, and dedication, the problem has finally been resolved. The best part? We recently received a new 5-star guest review specifically complimenting how wonderful the hot tub was -- something that would not have happened without Aaron's help. I cannot thank Aaron and Georgia Spa enough for sticking with this problem until it was solved. If you need hot tub service, maintenance, or troubleshooting, I highly recommend them. Outstanding customer service, excellent technical expertise, and a company that truly stands behind their work. Problem solved! read more

We were building a new home, so GA Spa extended the time allowed for delivery until our home construction was completed. Every time we've called, they've been very responsive. read more

Excellent company and excellent staff. Have purchased two hot tubs over the last 28 years and have always received outstanding installation and service. A+ company read more

Outstanding service as always. I just wish you had more technicians as it took 3 weeks to schedule a technician to resolve the issue before we could do a drain/refill. In the end, tub is running great and we're ready for Spring, but not the pollen! Thx GSC! read more

They are very professional and consistent!! Always on top of everything. Andrew is the man!

Great moving my Spa I moved from Gainesville to dahlonega tough deck to move the spa from The day of the move was the last day of my house allowed to stay Of course with GA weather it had to be a heavy rain day!! The crew showed up and worked in the Down pour!! Great job !! read more

I ordered a top for my spa. I paid in advance and waited for the I install. The installer installed the top when I was not there which is fine. However he sent me a text picture of a tear in the top that came straight from the vendor. The installer told me that he would have another top ordered. I called service a week later and they had not heard anything about the issue. I texted the photo to a number they provided and I still not heard back from anyone. read more

Great selection and service! Cole, Randell, and Mike P who delivered the spa were wonderful. They took great care in setting up the spa and was vey thorough when explaining everything. Would highly recommend Georgia Spa Company! read more

great job to my valet. I just wish those children in the office could communicate better

I have enjoyed my interactions with Georgia Spa from looking initially at different hot tubs, to purchasing one, to enjoying it. Everyone has been so professional and helpful. Terry really helped me out with my Green Egg as well. read more

Up to now, we've had great service and follow up for our hot tub which we bought in 2020. Needed to replace the head pillows for the tub as the plastic coating was beginning to peel. Tried for three days to order them. Sales folks in the showroom were very nice but said I needed to call the service line to order. I left three messages for on the service line across two days and could never get anyone to call me back. On the third day I finally got someone on the phone. She said she would check on it and call me back that afternoon. She did not call back. Finally I reached someone the next morning who was able to take my order. She was very helpful but it shouldn't have taken more than three days to get this done. We're still very happy with our hot tub but Ga Spa just needs a little more discipline in following up with customers. read more

Great service people. They are happy to answer any questions and come out to repair your spa. I highly recommend this company

We had a Hot Tub at our house in Texas, but I hadn't persuaded my husband to put one in our new home in Georgia. We went to the Home Show and looked at all the companies. Georgia Spa had a great display and a sale, and a showroom/sales and service just 4 miles from us in Kennesaw. We went and talked with Jody, and she was very helpful and answered all our questions. We were going to get a smaller model, but in the end upgraded to a 7 person model so family and friends could join us. It took a while to get our spa, lots of preparation of a pad, but by December we had our Hot Tub. We love having the shop so close, because we can take a bottle of water in every week and have them test it for us and tell us how to care for it. Unfortunately in June our breaker started going off. We would reset it, and it would be fine for a day or two, then pop off again. We also noticed a leak. We called service and they arranged for a technician to come out. A handsome young man named Tim came out and found the problem within 10 minutes. He quickly and efficiently fixed the problem. No more electrical problems and no more leakage. We highly recommend Georgia Spa for their sales staff, their installation staff and their service staff. And we LOVE our hot tub. read more

I cancelled my quarterly delivery of spa chemicals 2 months ago but was billed this month anyway and no chemicals arrived. They owe me $91.00 read more

I have had an ongoing problem with my pools WiFi component that nobody seems to know how to solve. This WiFi problem has been going on since June 2023. I have had no less than 3 different technicians come to my house to addressed and fix my issue. I know, and I was told that I'm not the only one with this exact problem. And after 3 attempts, my problem still exists! It was recommended that I make a purchase of additional equipment to fix. So why do I have to spend extra money 2 "try" to fix a problem that I am clearly not the only customer has. read more

These folks are great. We bought the hot tub from them and have been using their service team for at last the last five years. These tubs require very routine maintenance. They are always professional, great at communicating upcoming service appointments and relaying status of systems. I would highly recommend. read more

Georgia Spa Company did a very good job of explaining the differences in hot tubs and providing some good training once I purchase my hot tub. I had a few issues with my South Seas spa, and they were very good with their follow up. I did have one additional problem with the outside panel of my spa fading prematurely. I called them and requested a warranty claim for it and they did follow up with the manufacturer, however, due to multiple delays, I had to take matters into my own hands and call the manufacturer myself to badger them until they finally shipped my panel to Georgia Spa for repair. Overall, I would recommend them, but they sometimes needed a little push to keep things moving. read more

Really skilled and professional tech identified the problem with my spa and and completed the repair. Very personable and clearly explained the problem well. Highly recommend this business. read more

I have been a long time customer of Georgia Spa Company. I have purchased 2 tubs from them and cannot say enough about the service after the sale. This company treats customer post-sale like family and will take care of any maintenance issues quickly and efficiently! read more

First-time Buyer - Excellent Experience! My wife and I are first-time owners of a beautiful hot tub, thanks to the great people at Georgia Spa Company! And it was SOOO much easier than I had even hoped for! We started by doing extensive research into the types of hot tubs available, compared the technical specifications, and formulated an initial conception of what we were looking for. Then we surveyed the various purveyors around the area, and read practically all of the reviews. We contacted a few companies for estimates, but, frankly, most were vague, and felt suspiciously similar to a timeshare sales pitch. Georgia Spa was not as close to us as many alternatives, but their responses to our questions were very genuine, so we made the drive. It turned out to be a fabulous decision! When we walked in, we were not swooped down upon, but rather given a few moments to orient ourselves in the dizzying showroom. When we were approached, we first received a warm introduction and a smile before turning to tubs. I liked that. Soon, we had all of our questions answered, and we quickly made up our minds. Once we decided upon a spa, I thought we would get to the drudgery of arranging site prep (extending our slab, setting up electrical, etc.), but Georgia Spa made this extremely easy for us! They recommended contractors whom they trusted, and who turned out to be far better than I expect I could have arranged myself (and at a lower price than I was expecting). Installation went swiftly, and amazingly easily. Soon, our hot tub was filled with 104 water, and shortly thereafter, us. As a postscript, I would also like to note that Georgia Spa's help did not end after the sale. A few months after the sale and installation, they offer to come out and do an inspection to ensure everything is still going well, that the water is properly chlorinated, and to offer general advice. For us, Cameron came out and answered a few questions that had popped us since we had been enjoying the spa. (He was great!) Overall, I am very impressed and pleased with Georgia Spa. read more

Couldn't be happier with my experience ordering from GA Spa Company, While my experience getting the hot tub ordered and set up for delivery was great, it was really Michael and Team #3 who did the install that really pushed the experience over the top. They were true professionals and made the experience quick and painless, answering every question I had and taking ample time to make sure I was comfortable with the placement and knew how to get the spa up and running. I feel like 99% of the time, the actual delivery installation for any big product is usually the worst part. Not here. They were the cherry on top. Honestly, it's because Michael and Team #3 that'd I truly truly recommend working with GA Spa Company as I've never received that level of personal care when dealing with what is usually a hectic, stressful day of installation. These guys deserve a big shout out and thank you from GA Spa Company. Thanks again! read more

My hot tub has been awesome and the service team is so helpful, professional and really proactive in helping.

Mary and her staff are very knowledgeable and were a great deal of help in selecting the right spa for my 75 year old mother. They delivered it, set it up and showed us a few simple steps on how to maintain it. That was a year ago, and I don't think my mother has missed many days of enjoying it. She feels better, acts better and loves relaxing in that spa. Thank you Mary, it was a great experience. read more

I ordered a new spa cover for my spa on a side deck. There are no stairs and I got hung up and couldn't meet the delivery guy to let him in through the house. In a feat of strength (with my permission) he got the cover up on the deck, replaced the old one and left it perfect. Talk about above and beyond! read more

Easy to deal with, friendly, and great service.

tech was only at our home for about 10 minutes. not sure what they could have accomplished in such a short period of time.

15 yrs in the desired phase, I finally own my swim spa. It has been a dream come true and everyone that has experienced it loves it as well. Being that it is a custom built unit I wasn't expecting so man issues so soon on it. Currently waiting on a service part to come in so I can get back to enjoying it during the winter time. Sales rep and maintenance guys have been assume to work with. read more

Great little business with best customer service I have experienced in the Athens area in a while. Assisted me with a replacement part for my Big Green Egg and saved me about $200. I will look for ways to support them in the future. read more

We actually had a swap out of a Hot Spring Envoy we had purchased last year in August 2020. It leaked and Watkins the manufacturing company determined to replace it which we were extremely happy about. We fast forward to receiving the replacement this April 2021, the first thing we noticed is the broken lever control to the jets on the lounger. its apparen during the swap out of receiving the new spa, they pulled off the lever controls and swapped them out. How tacky! So we have broken knob. Also, the controllers are messed up. The wiring is apparently incorrect because the controls are operating different jets in opposite ends of the spa. No one stayed to confirm the setup was done correctly. We used the spa for the first time this weekend and noticed these issues along with the smell of burning wire. I have a call into Watkins to inform them of this horrible experience. I will also inform the dealer. I am not a happy customer of Hot Spring spa and am doubting we choose the right brand. I originally wanted a Bull Frog spa. read more