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LensCrafters

3.0 (2 reviews)
Open • 10:00 am - 9:00 pm

Services - LensCrafters

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

LensCrafters Photos

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5 months ago

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Standard Optical - Orem - Front office

Standard Optical - Orem

(15 reviews)

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My visit to Standard Optical had some really good parts and some less good parts…read more First of all, they were able to get me in with an appointment really soon. They're not too busy, and accept walk ins, so it is more convenient than other optical places. The employees were nice, but don't expect to get to browse glasses without major hovering and constant questions from them. For some, that might be great customer service, but for me it was too much. Since there are only a couple employees there at a time they're really personable, but somewhat slow--if somebody's working with them ahead of you it's not unreasonable to expect a looong wait. As far as the less good, you have the optometrist. My exam was fine, efficient even, but I tried to ask some more questions afterwards and he couldn't have been more awkward. He literally didn't even make eye contact and started walking out of his office while we were still talking to rush me out with short, non-descriptive answers and obvious discomfort. If it weren't for how helpful the employees were with pricing, I probably would've hated my visit overall since he was the worst doctor I've ever seen, but they were running a special half off lenses and frames if you paid without insurance and were so helpful to compare the cost with my insurance vs. with their deal and changing a lot of other variables as I made up my mind so that I could get the best price.

Idon't get the lens and no money back from this placeplease some one tell me what to do02-22-2024…read morewhen I order my lens n I don't get nothing I when to the place n they say they don't speak Spanish,to get my money they do speak Spanish ,do I go to the police?I got the paper I pay

America's Best Contacts & Eyeglasses

America's Best Contacts & Eyeglasses

(25 reviews)

$$$

This is my second time we have used this business. The first time- not too bad but I went in a few…read moreweeks ago for a contact lense exam and it was just horrible. Now I will say, everyone that work behind the counters are all very nice but my exam and subsequent interactions were the problem. My exam was later in the afternoon, and the pre eye tests (glaucoma, eye pressure, corneal topography, and OCT (that I paid extra for), were a mess. The technician did not wipe the machines (I did it myself) and she had to do the test where they flash the bright light in your eyes 7 times! She kept saying the machine was not getting close enough.....but she controls how close it would get! I had such skewed vision and a headache after all the flashes. When I saw the Dr (Winward) and I came in the room, he was looking at his pc, didn't look at me and just said sit down. He did the exam in less than 5 mins, he said my eyes had gotten a bit worse and that my astigmatism was a bit worse. We spoke about lenses for astigmatism and off I was sent out. Only after I left did I realize he didn't even discuss the extra scan I paid for- I had to wait to go back and ask him and he said "it was fine". Every other dr I have seen would put it up and discuss the health of my eye etc. When I was paying, they were charging me extra for the lense exam, even though my insurance covers it and when I questioned the extra charge, the technician said it must be for 'the free trial lenses' Huh? If it's free why am I paying for it. I paid rather than argue. Then after deciding to not use astigmatism lenses, I went by to pick up my regular prescription, and noticed that the script somehow (based on last exam) had gotten better??? How so, when the dr said my eye were worse- I can barely see with my old script, and now it's better! Absolutely not going to spend money to buy lenses for that prescription. I have scheduled an exam a real optometrist. Save your money and find somewhere else to get your eyes checked.......

The place is in a weird location to get in and out of. The service was okay, but I wasn't "wowed"…read moreenough to keep going here for future business. If the locale was easier to get in and out of, it would be better. #sorrynotsorry

Insight Eye Care

Insight Eye Care

(5 reviews)

$$

5 STARS!!! We were from out of town and had an emergency…read moreeyeglass repair needed for a teenager. Insight was FANTASTIC! The repairs were made as we waited and we were so grateful. Definitely will tell all of our local friends and family of their great service. Also, loved the selection of eyeglasses and sunglasses as we browsed as we waited!

Not the most professional experience. I went in on February 6th, was told my glasses would take…read moreabout 2 weeks to arrive and my husbands 1 week. My husbands glasses where ready and waiting in the office without us receiving a call. We had to call to see if they were ready only to be told they had been ready for a week. Gee did anyone think to call us maybe? Then I called in a week and half later wondering if my glasses where ready and the receptionist told me they where ready but the lab hasn't mailed them out yet. I called today and was told they would be on back order for another week and 5 days (which is basically two weeks just softening the blow). Again, no one thought to call us and inform us of the status. Real unprofessional and inconsiderate. When I asked why no one had I formed us the receptionist responded with "well my coworker is right here next to me do you want me to ask her?" Instead of a simple "I apologize for the miscommunication. I assure you once they are in we will give you a call" I don't think businesses realize how much competition there is and quite frankly, I don't think they care. Otherwise the service wouldn't have been so unprofessional. No la mejor experiencia. Fuimos el 6 de Febrero y me dijeron que mis lentes tomaría 2 semanas para llegar y los de mi esposo 1 semana. Los lente de mi esposo estaba listos en la oficina sin que nos avisaran. Tuvimos que llamar para ver si los lentes ya estaban listos y nos dijeron que los lentes Aviña estado listos en la oficina una semana. No pensaron en llámanos tales? Llame una semana y medio después para ver si mis lentes estaban listos y me dijeron que ya estaban listos pero que el laboratorio no los avía envido aun. Llame hoy para ver si ya los habían recibido y hora cambio de parecer que aun no los tenían listo porque estaban en pedido atrasado. Otra ves, nadien pensó en llamarnos para dejarnos saber. Muy in-profesional y desconsiderado. Me dijieron que tomaría una semana y media mas. Cuando les pregunté que porque no nos habían llamado me contestó la recepcionista con "pues mi compañera de trabajo está aquí, quieres que le pregunte?" En ves de un simple "disculpa por la demora y falta de comunicación. Te aseguro que cuando llueven yo te llamo". No creo que este negocio se da cuenta de cuanta competencia hay y no creo que les importa. Lleva de dinero a otro lugar! Long story short, take your business elsewhere. Update 3/02/2021 I STILL don't have my glasses.!

LensCrafters - optometrists - Updated May 2026

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