Lots of bureaucracy to deal with - filled in the same forms and answered the same questions several…read moretimes, both online and while checking in. Doctor was unable to attend our pre-procedure meeting. Never had a discussion with the doctor. Lots of waiting around. On the plus side, support staff and nurses were friendly, informative and helpful. Procedure seemed to go well, although it is too early to judge the final outcome.

The folks up front, were helpful and friendly. Dr. Cook's…read moreassistant was knowledgeable and answered all my questions while explaining the procedure. She also responded to my concerns. Dr. Cook is absolutely brilliant. He took the necessary time to make sure I understood the whole process. Best of all, he sketched it out on paper, which was most helpful to me, as I am a visual learner. So grateful that Dr. Cummings referred me to your practice. Sheri Hogle

I loved attending Dr. Caywood, Winward, and Wyatt's office. I immediately felt comfortable and at…read morehome. Each staff member was willing and able to help and made me feel important. I would easily recommend this facility to anyone who needs to have an eye exam. From the very beginning to when I left they were such kind individuals and eager to help.

Dr. Caywood is as good as I can imagine an optometrist being. His entire office and staff reflect…read morehis obvious passion for excellence and being attentive to the needs and desires of patients.

Afton and Madi are great. Knowledge and help my Husband and I make the best choice on his eye…read moreglasses. Very friendly and will definitely be back to continue with eye care and purchases with them.

Kim was super friendly, kind, and helpful and was willing to run my order through insurance and…read morepromo deals a few different ways to make sure I got the best deal. Wide selection and great deals on frames!

Fantastic place! Very clean, friendly and helpful staff. Would definitely recommend this place. Dr…read more Plothow was very knowledgeable and kind.

I have been using the Vision Institute of Utah for the past 12 years. They have a great selection…read moreof frames and the staff have always been helpful and competent. When ordering updated lenses for my current frames the prescription came back in less than a week. Dr. Plowthow is excellent and meticulous in performing eye exams. I highly recommend.

The service here from both the receptionists and the Dr was great! The Dr explained things very…read morewell and I really liked my experience. I read the Yelp reviews before booking an appointment and took the chance and I am glad I did! If you are worried that they won't want to give you your prescription to buy glasses elsewhere or that they will give you a hard time for it, that is false. Also, if you prefer to do images instead of having your eyes dilated at your yearly exam they do it here for $15 and that is the cheapest I have ever had an optometry clinic offer those for! I have always paid $30-$50 for that at other clinics--both in state and out of state. That alone should have you choose this place to receive services if they take your insurance. It's also a great location that is not hard to find.

horrible service. I called 5 times throughout the day and not a single time someone picked up the…read morephone.

Dr. Rigtrup is a great doctor! Answers all my questions in a way that aren't talking over me but is…read moreeasy to understand. His staff is great and really helpful. At the end, they even have a home made cookie. What a nice touch!

Any doctor who would answer their cell phone at 5:00 am should have a 5. Being newly post op from…read moreyesterday. This morning I was having issues with an Ozurdex pellet that had migrated to the anterior of my eye. Out of abundance of caution, I was able to call and get his advice.

When I moved to Draper 4 years ago, my insurance had a list of eye doctors I read about each one…read moreand felt good about Dr Matt Ward. I am so happy I chose him. I have been going to him ever since. He is very professional and knowledgeable. I get great care from him. I would never go any where's else. It's s drive from where I live but so worth it.

They tend to have great doctors. I've been going since I was a kid and my kid as well. Loveless is…read moregreat. They also have a great selection of frames. Less then 5 min wait time and clean always here.

The Doctor is amazing. The place is clean. Plenty of parking. Reception area is large and…read morecomfortable.

5 STARS!!! We were from out of town and had an emergency…read moreeyeglass repair needed for a teenager. Insight was FANTASTIC! The repairs were made as we waited and we were so grateful. Definitely will tell all of our local friends and family of their great service. Also, loved the selection of eyeglasses and sunglasses as we browsed as we waited!

Not the most professional experience. I went in on February 6th, was told my glasses would take…read moreabout 2 weeks to arrive and my husbands 1 week. My husbands glasses where ready and waiting in the office without us receiving a call. We had to call to see if they were ready only to be told they had been ready for a week. Gee did anyone think to call us maybe? Then I called in a week and half later wondering if my glasses where ready and the receptionist told me they where ready but the lab hasn't mailed them out yet. I called today and was told they would be on back order for another week and 5 days (which is basically two weeks just softening the blow). Again, no one thought to call us and inform us of the status. Real unprofessional and inconsiderate. When I asked why no one had I formed us the receptionist responded with "well my coworker is right here next to me do you want me to ask her?" Instead of a simple "I apologize for the miscommunication. I assure you once they are in we will give you a call" I don't think businesses realize how much competition there is and quite frankly, I don't think they care. Otherwise the service wouldn't have been so unprofessional. No la mejor experiencia. Fuimos el 6 de Febrero y me dijeron que mis lentes tomaría 2 semanas para llegar y los de mi esposo 1 semana. Los lente de mi esposo estaba listos en la oficina sin que nos avisaran. Tuvimos que llamar para ver si los lentes ya estaban listos y nos dijeron que los lentes Aviña estado listos en la oficina una semana. No pensaron en llámanos tales? Llame una semana y medio después para ver si mis lentes estaban listos y me dijeron que ya estaban listos pero que el laboratorio no los avía envido aun. Llame hoy para ver si ya los habían recibido y hora cambio de parecer que aun no los tenían listo porque estaban en pedido atrasado. Otra ves, nadien pensó en llamarnos para dejarnos saber. Muy in-profesional y desconsiderado. Me dijieron que tomaría una semana y media mas. Cuando les pregunté que porque no nos habían llamado me contestó la recepcionista con "pues mi compañera de trabajo está aquí, quieres que le pregunte?" En ves de un simple "disculpa por la demora y falta de comunicación. Te aseguro que cuando llueven yo te llamo". No creo que este negocio se da cuenta de cuanta competencia hay y no creo que les importa. Lleva de dinero a otro lugar! Long story short, take your business elsewhere. Update 3/02/2021 I STILL don't have my glasses.!