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Lehi Vision Care

4.3 (17 reviews)
Closed 10:00 am - 7:00 pm

By appointment only

Services - Lehi Vision Care

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Lehi Vision Care Photos

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Ask the Community - Lehi Vision Care

Review Highlights - Lehi Vision Care

Highly recommend for a no fuss experience at the eye doctor!

Mentioned in 2 reviews

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Eyecare of Lehi - Dr. Robert Gray OD

Eyecare of Lehi

2.6(18 reviews)
0.8 mi

Nearly two hours waiting and no updates. The appointment itself lasted only seconds. The…read moreprescription was sent to the wrong pharmacy, and when we contacted the office multiple times to resolve it, no one took accountability. We were repeatedly told it had been sent to Saratoga Springs, yet it was ultimately located at a Walgreens in Lehi that we have never visited. We had to call and track down pharmacies ourselves because the office refused to acknowledge or investigate the error. As a parent, it is deeply concerning when a provider appears disengaged and unwilling to clarify what happened -- especially when it involves a prescription for your child. Afterward, we received an email stating the visit lasted six minutes. Even if that were accurate,( which it's not) whether two minutes or six, the value and level of care simply did not justify the charges we were billed. This experience felt dismissive, unaccountable, and indifferent. I would strongly caution others before trusting this practice with their care. Then insurance was billed $245, my $50 copay was taken, and I'm told six months later that I owe another $135. For less than a minute of care. The administration was rude and refused to take accountability for their mistake. The billing practices feel inflated and completely unreasonable. I ultimately saw an out-of-network optometrist who doesn't even process insurance -- and the total cost was 1/4 the cost. Extremely disappointing experience from start to finish.

We waited for almost 2 hours without anybody checking in with us for an appointment we booked…read morealmost three weeks in advance. The Doctor that saw us was not the one billed to insurance, and not the one we made an appointment with and was likely an unqualified student doctor, which is unethical. The Doctor saw us for 45 seconds. Then they sent the prescription to the wrong pharmacy and instead of resolving the issue when we called and sending it to the right pharmacy they kept claiming they sent it already, making it so we had We waited nearly two hours past our scheduled appointment time for a visit we had booked almost three weeks in advance, and no one checked in with us or provided updates during that time. The provider who saw us was not the doctor we scheduled with and not the one billed to insurance. The visit itself lasted less than a minute. Afterward, the prescription was sent to the wrong pharmacy. When we called to correct it, staff repeatedly insisted it had been sent to the correct location instead of resolving the issue, which forced us to contact multiple pharmacies ourselves to track it down. To make matters worse, the visit was billed to insurance as a one-hour appointment for $245 after already collecting our $50 copay. When I called to question what appears to be upcoding, the response was dismissive and defensive, and I was told the bill would be sent to collections. From the excessive wait time and lack of transparency to the prescription confusion and billing concerns, the entire experience felt disorganized and unprofessional. Unfortunately, we will not be returning.

Photos
Eyecare of Lehi - Large, open, friendly office.

Large, open, friendly office.

Eyecare of Lehi - We have a 1 hour lab and hundreds of lenses in stock.

We have a 1 hour lab and hundreds of lenses in stock.

Eyecare of Lehi - Largest selection of frames and sunglasses in Utah County

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Alpine Vision Center - Saratoga Springs Office

Alpine Vision Center

3.4(18 reviews)
3.7 mi
$$

Everyone at Alpine Vision Center was absolutely wonderful. From check-in to doing the initial…read morevision checkup, I was treated so efficiently and with care. Dr. Whetten was very friendly and thorough. He listened to me intently, and answered all of my questions. I ordered the cutest pair of eyeglasses that I can't wait to receive. And I didn't realize until after my Alpine Vision Center visit, other places are very high pressure and pushy. I felt none of that here. Everyone was thorough and informative with me, without making me feel pressured to do or buy anything. Will definitely tell my friends and family to go to Alpine Vision Center.

I went to this place almost 6 weeks ago to get safety glasses for work. The optometrist was…read moreextremely professional. I ordered 2 pairs of safety glasses and was told it would take 3 weeks. The first pair of glasses came after 2 weeks. The second pair has still not come as of June 14, 2024. A couple of weeks ago i stopped by after being told the other pair was in. When I got there they said they had made a mistake and the other pair wasn't in. They told me they'd reach out again when they came in. Last Friday I called during business hours and no-one answered. I stopped by on my way to work and there was a sign saying they were closed for training. I called on Monday and nobody answered during business hours. I stopped by again and was told that they would reach out to the company and call me on Tuesday. Did they call? Nope. I tried calling again on Thursday and surprise, no answer. I stopped by again. I was not happy and let the lady at the front desk know it. Instead of apologizing, she said, "As you can see we are quite busy and have a lot of customers here in the office." They are going to have one less customer to deal with. They actually sent me a message this morning, via text, telling me to reach out to my safety supervisor to see what's going on with my order. That front desk person has no business being in front of customers with her attitude. I've been in there several times and they have an army of staff, I will not recommend this place to anyone that enjoys great customer service. Alex Fox

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Alpine Vision Center
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Lehi Vision Care - optometrists - Updated May 2026

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