The only reason that I am posting 1 star is because 0 stars are not allowed. Alpine Vision is the WORST vision care business that I have ever worked with. The bad part about it is, I have had a decent experience with most of the staff but there is 1 member of the staff that honestly must hate her job and I believe her name is Cheree (Sha-REE). This lady is rude, has a terrible attitude towards customers and honestly acts like she hates her job and hates her customers. I have literally spent $1,000's of at Alpine Vision and the fact that I have to deal with her and listen to her argue with me about whether or not my glasses fit, is absurd.
1 1/2 months I went into Alpine to buy some Maui Jim glasses. I literally went in on the Friday, picked up the sunglasses and over the weekend when I tried them on, they didn't feel right on my head so I wanted to get a different pair. I went back in on the following Monday (3 days later). My glasses had been unworn, I had all of the items that come with the new glasses and I was told that she would not return them because Maui Jim has changed their policy on returns and they will not allow for returns on glasses. My question to her was... "why do these need to go back to Maui Jim? These glasses haven't been worn and all of the packaging/accessories were with the box... so even if Maui Jim doesn't allow for glasses to be returned, why would these glasses need to be sent to Maui Jim in the first place?" (side note, Maui Jims are a very accommodating company and they do allow for exchanges and so do their vendors). She was basically caught lying to me and after going back and forth for 10 minutes she finally realized how ridiculous her argument was and let me exchange my UNWORN GLASSES!
Later that week, I went in to purchase some prescription glasses... as I was looking through the selection I noticed a pair of frames that I really liked (they were ~$350) and I showed the lady the frames and said I like these frames (or something to that extent). I then went over to their machine that is apparently used to measure the distance between your pupils, I assumed this also helped measure the what frames you should be getting. Nobody and I can say this without hesitation, NOBODY asked me if the frames that I had chosen fit my head. The frames were a different size from all of my previous glasses, including ones that I had previously purchased through Alpine, and I would've never said that those frames fit me. I figured they had my other frames on file and the machine which apparently measures your pupil distance would give an accurate size of my head (in addition to factoring in the size of other glasses that I had purchased from them). Well it turns out they sent me frames that were too small (mind you I paid a lot of money for these glasses), and I would like to get frames that fit me. I called Alpine Vision and sure enough, THAT SAME HAPPY LADY called me back. After telling her that the frames were too small, she argued with me for 20 minutes over he said/she said nonsense. I told her my other glasses were either a 53 or a 54, I couldn't remember, and she then argued with me that there is no difference in size between a 52, 53 or a 54.... HAHA (I'm still scratching my head). She then admitted that there is only a difference of a couple millimeters, so why would I need a new size. I finally ended the call by saying, "I have spent thousands of dollars with you guys, I spent $350 on these frames alone...I am not going to continue to argue about how there is no difference between a 52, 53 or 54. The glasses do not fit me and I would like a pair of glasses that fit me."
This lady really must hate her job, she has no business being in a customer facing role. DO NOT GO TO ALPINE VISION. I will be plastering this review in every possible way. read more