Great service. I dealt with Isabela and Melissa today. Bot were very courteous and helpful came to use my sons insurance on his glasses because they broke. Everyone was really nice, efficient and friendly love this place! Been coming here for like a decade already. read more

They couldn't match my price and they wouldn't check my pd.So I could get the correct price on their actual website! The manager refused to match the price on the website. Fine, I just need my P. D measured, so I can order them on lenscrafters.com! You should always just order online. They like to hike prices at landscrafters. Every pair of glasses I've purchased there and I've purchased many have been $800 and above, and she wouldn't check my P. D measurement horrible store. read more

I had a pair of meta glasses that broke. Melissa the store manager was very kind and helped me with my situation since my glasses were still under warranty. The process was very easy and I got my new pair of glasses within 10 minutes. I'd recommend this location. read more

I truthfully contemplated for a very long time if I wanted to write a review for this place, and what it would entail. Honestly, if you value your time or respect your person at all, go somewhere else. They seem nice and friendly at face value, but the business side of it is so poorly ran that the few friendly faces do not make up for the rest of the establishment. 1. My appointment was at 5:15 and I wasn't seen by the doctor until 6:45. The doctor herself was nice, hence why I went back and forth on writing this review, but really that lack of respect for my time was out of control. 2. When I finally sat down to by the glasses I wanted, nothing was explained about the lens, the options, the additions or anything. If I happened to not know that I wanted thin frames, they never would have asked. It's like their lapse in functioning on time for me originally bled into this meeting and they wanted to "make up" for my time by rushing me out without any help to really figure out what it is I need in glasses. 3. Cherry on top - they said I would get a text when my glasses were ready.. never got it! I tried being polite and waiting a few days, especially during the holiday season, giving them the benefit of the doubt. Que one month later, I go in and ask about my glasses... turns out they'd been there ready for almost THREE WEEKS. When I said I never got a text I was dismissed SO FAST as if I was the liar, not that their system maybe doesn't work right? And what, no phone call to confirm I got the text? They really couldn't give 2 cents about customer service, so if that is something you care about, go somewhere else. read more

Thank you Dr. Lam for being amazing! I came in as to be seen by a doctor for my chemical burn in my eye, and Dr. Lam patiently explained what next steps I ought to take and acclimated me with all the medical concepts in place. My mom recommended him to me as I will be recommending him to my father as well. He is nothing short of amazing! My experience was flooded with support and kindness! I am very grateful! read more

Had an appointment today for an eye exam. Dr Lam was the best part of my visit. He was very thorough in explaining my eye condition and how I will be needing progressive glasses from here on out. Dr. Lam deserves 5 stars for his service. The worst part of my visit and why I put 3 stars is how expensive glasses are here. Even with my vision insurance (which is decent insurance) the cost was ridiculously high. When I asked the person who was helping me why the Ray Bans I selected would be costing me $325 even though the frames were $170 and my insurance was covering mostly the frames , he could not explain the breakdown to me. I understand progressive glasses can be expensive but my copay for that would be $65 plus the additional co-pays like scratch resistant, polybycarbonate, etc). That didn't make sense that it would come out to $325! I even took a picture of the breakdown on his computer and Chat GPT it along with my insurance benefits just to make sure I wasn't overreacting and it said I was being charged for unnecessary upgrades. The most I should've been charged was $170 based off of my co-pays. I took my prescription and decided to go elsewhere. Paying that much money with insurance and with no understandable explanation doesn't sit right with me. read more

Totally recommend, Jesus was amazing!!! He took care of some damage to my glasses in an extremely expedient manner!!

Please don't close an hour before your posted hours on the door and online with no sign of close - doesn't help when trying to pick up glasses at 7:05 pm and trying to rush over before I thought you guys closed at 8. read more

LensCrafters - Closing time: 8pm - Eyewear & Opticians Near Me - Ontario, California

Due to a corneal ulcer, I was unable to wear my contacts and needed to order a pair of prescription sunglasses as soon as possible. When I called the LensCrafters in the Ontario Mills mall, Jesus was extremely helpful. He went back to the lab to assure me that they had my prescription in stock. When I got to the store, Jessica helped me through the process and offered excellent customer service. Two days later, I realized that I needed to update my eyeglasses. Once again, when I called, Jesus made sure that my prescription was in stock before I had to make the 15-mile drive to the store. This time, it was Nicholas who did a wonderful job at helping me get my eyeglasses replaced with a new prescription. From the moment you walk in, you're greeted with smiles, professionalism and knowledge. They truly care about their customers. read more

Thank you to Jesus for fixing my glasses . Great customer service ! Clean store and quick service! Thanks

They were able to fix ny glasses which was missing a screw in minutes for free on Black Friday. Very grateful for them read more

LensCrafters - Eyewear & Opticians Near Me - Ontario, California

Scheduled my appointment for yesterday since I was due for an eye exam, and my glasses had broke three weeks ago. I got to my appointment and the optometrist was running 40 minutes behind. Once I was taken back, the exam went well. I picked out my glasses and placed my order. The tech told me they no longer make glasses onsite so it would be 2 weeks for them to return. She said they have removed most labs from all stores. The only way I could get them in an hour is if I got non progressive basic lenses. I was frustrated because that is the whole reason I go to Lenscrafters is to get my glasses the same day. She said she is new there but has had many patients voice their frustration. read more

Called for a small repair estimate and was told to come in for an evaluation of the damaged glasses, upon arriving Minha was very helpful and took my glasses to auto the repair guy and he was able to fix them in 5 min with no charge! Surprisingly they said it was an easy fix and didn't charge me anything. I truly appreciate the help and will be coming back for my contacts thanks guys read more

LensCrafters - Repaired the left screw and hinge love it. - Eyewear & Opticians Near Me - Ontario, California

I called in to get my prescriptions because I broke my glasses and the refused to give them to me because they stated my prescription was expired but I could see perfectly fine with the ones I had that were broken it's all a ploy to get you to go back and spend more money I was planing on going back but not anymore read more

Been here twice, and both times the tall older white man with glasses "helped" me. He is the sassiest rudest person ive encountered in a while. The first time i only bought frames and it was almost like he did not want to sell to me or he thought i was wasting his time. The second time he says he cant help because they are fully booked and there was not 1 person in there other then me. Him and his 3 other co workers were literally just standing there doing nothing. Besides him following me around the store to see if i was stealing. Will not be coming back. read more

I made an appointment yesterday with this store specifically because they stated they had a full lab. Before the appointment was set up, they informed me that they were going to send me a form to complete before the appointment. I looked around my email & texts for the form but didn't receive until maybe 10 minutes before the appointment. I got to my appointment, and I'm completing the form they sent super late to me, and as I'm walking over to the store, they called me, stating that I missed my appointment due to going over the grace period. That much is my fault, but literally can't take me for going a minute over the grace period. I drove over 10 miles just to come to this specific store. Pretty not great experience. read more

I do not know why this location is rated so poorly. I have been coming to this location for the past 3 years. Each time, the customer service has been pleasant the eye doctor is great. Very informative, helpful and friendly. Highly recommended. read more

Overall, very nice customer service and was able to get a pair of glasses next day (I went in with a prescription and also went in after 6 PM). Removing a star for what I consider to be a fairly small collection. Also LensCrafters definitely bundles a bunch of 'options' together that makes it difficult to pick apart so you pay a bit more. But overall, I would consider going again for another pair of glasses. read more

Had a good experience here. Was able to get my glasses same day too which was main reason I came to this location . The associate Jezebel was really nice and everyone else I encountered from the Dr to the other associates were great. Exam is $113 out of pocket in case anyone was wondering. It was a very thorough exam in my opinion. Hardest thing was trying to pick which pair of glasses I wanted ! read more

I had a great initial experience, but I had some defect in my lenses. They took my info and told me that it might take 2 weeks to get my prescription. I'm like "ok" Like 3 days later they had my prescription, but I had no time to get it exchanged due to work.. A week and a half later I show up to the mall and nobody is here... Not only that, nobody is answering their floor phone, so this means nobody is in the store period... Unprofessional asFk. Lens Crafters isn't some mom n pop burger joint, it's Lense Fking Crafters! Be at least in the store if you can't open on time.. I have to wait another 2 weeks now with this irritating ass dot in my lens..... as hell... read more

LensCrafters - It's Sunday 4/17/22 at the Mills mall 10:15 and nobody in sight to open the store! - Eyewear & Opticians Near Me - Ontario, California

I came in yesterday for a 4:30pm eye appointment. New post covid protocol doors stay locked an employee will open them for you and instruct you where to sit. Dr Head was super nice and informative. The Optician not sure his name was also very friendly. Great staff can't wait to get my new Tiffany &Co glasses. read more

Been coming here for 3 years .. always been straight to the point in and out in less than 1 hr . Staff is helpful Im not sure why they have so many bad reviews read more

Ok so I went here a few years ago they claimed things were not covered by my insurance and wanted me to pay about $300 out of pocket well long story short went to a different eye doctor and they did all that stuff for free because my insurance covered it I have many times unsubscribe myself from your emails and they keep emailing me so please STOP harassing me I have no interest in Returning to lense crafters I now have a real eye doctors office not and excuse for an eye doctor thanks read more

I was greeted by a young man who only offered me a mask. I told him I had my own and put it on. I was never welcomed to the store. I was never offered any assistance. I tried on several pairs of glasses on my own. The young man and woman working continued to ignore me as they chatted at the counter. I was even holding and occasionally using my broken glasses. Yes I need a pair. Thinking about two pairs plus sun glasses to match the prescription I will get. Heading over to Costco now where I know I will be helped. Apparently Lens Crafters doesn't want any business. read more

Worst experience ever. Super low quality employee. I've been your customer since last year but they messed up my frame so badly this time. On the day June 11th, I brought my Chrome Hearts frame in the store ( LensCrafters, 1 Mills Cir Suite 516, Ontario, CA 91764) to do my lens. After they spent like 15 minutes to check my frame, they said they can't not do the lens because of my complicated frame. However they mess up the frame super bad, uneven both sides, the screw is not the same, the frame got bent on one side and heavy scratches on top and bottom. OMG, this is my $1800 frame, I trust LensCrafters that's why I brought my glasses here. Just give me back the frame if you can't do it, it's simple and easy. You can't do the lens for my frame why you guys have to damage my frame?!! I have the pictures before I bring the frame in also. This is so ridiculous, they messed my frame even not putting the lens on !!!!! If the owner ever read it please check your camera on that location at 1:30pm on the June 11. Im not lying. I understand that you dont take liability for the outside glasses but I just brought this glasses in just for checking if you guys can do the lens or not. And this is what I got for a customer service ? After arguing, they DID NOT apologize it, they want to call a security on me ?!!! I got super offended and so down with your customer service at that location. P/s: be aware of American franchises/ chains. Many times the wokers won't care. read more

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Came here about a week ago to get my glasses, I picked out my frames and they told me I'd get notified when I could pick it up. I've been using my contacts so I didn't notice until now they literally gave me a used/display frame. Over $500 for a used tiffany co frame?? read more

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Have not called me back to let me know if my daughter is covered under her dads insurance. Not eligible for mine yet. Not good service

There is one sales person that was rude . Got glasses there paid for the glasses to go dark when you are in the sun. The lenses did not have that on them so when we went to talk to the sales person she was very rude and had lots of attitude. Then we had to go pick them up and she wasn't very pleasant. I like lens crafters it's not that bad but that one person made me not want to go back to the Ontario mills one. I'm paying for glasses not for attitude when they got the order wrong . Just own up to the mistakes instead of having the attitude. read more

I went for a check up on 8-13-2021 and I hadn't gone in 2 1/2 yrs and as soon as I arrive (15mins) before the office opens I get escorted out. That because the office wasn't technically opened I had to wait outside. Why not lock the door before kicking out the patients. Then another patient goes inside and he does not get kicked out the way I did. He was assisted and told to wait inside to be called. I found this very rude, discriminating, and unprofessional. And I still stay for my appointment that took 3 hours. I don't know why it took forever to do my exam and then give me a quote for glasses and contacts. The doctor was absolutely nice and helpful. But customer service training should be incorporated because the staff can be rude. I go back on 8-17-2021 because I decided to go with Lasik and NVision is their recommended company. So I go with them for a consult and it goes well. Then I come back to Lens Crafters at Ontario Mills. The visit with the doctor was phenomenal. The doctor is informative funny and professional. However the front staff can be incompetent sometimes. I came in to have my eyes dilated and the staff gave me wrong information. One woman on the phone said I could drive after the visit (this was the day before my appt). At my visit they didn't say a thing. Then I call after my visit and ask how long my vision would be blurry and the sales associate said 4-6 hours. They could have told me that before. And then She says, you shouldn't drive and you'll be sensitive to the sun. None of this was told to me when I was in the office. When I left my eyes were very sensitive to the sun, so I figured that out on my own. So far not impressed with their poor customer service, but the doctors are great so I go back for them. read more

Amazing !!! I got my exam done on the 30th of May and they told me they might take up to one week to get my glasses done because they had to be sent out. I was not happy about it but I agreed. 26 days later and still no glasses. No communication at all, I've had to call every week to check up on my glasses. I asked for a temporary lenses on my old frames until they get my glasses and they said they can give me a discount lol. This is ridiculous, paid over $700.00 for this? Been coming to Lens Crafters for over 20 years but I will Definitely not be coming back. They should have better service. read more

The worst place ever. Costumer service is really bad, They push you all the time to take more exams and they charge you a lot of money. And told you your insurance don't cover it. 100% bad, bad service. We don't recommend that place Another thing they give you the floor lenses that everybody touched, they don't give u new ones. Again , costumer service sucks. We never come back to this place. read more

Although Staff is great, DO NOT depend on getting your glasses quickly if they are shipped out for processing. The prices at Lens Crafters satisfy the one hour processing time and is expected but if they ship, forget about it!! Daughter went to Americas Best, paid 1/2 the price, went to see dr days after my appointment and ordering of glasses and her glasses shipped and delivered in a week!! After a $600 charge, only for one pair of glasses, Sorry I purchased here!! Drs are really good, that was the ONLY Bonus! read more

Nice people but terrible service !! I'll never go back to this place ever again I'm very very upset.... read more

Minerva the assistant manager has such a nasty attitude. When I asked her why my total was so high when I know my insurance vsp covers most of it. She said ohh were out of network. Then I said ohh I see. Am I going to get a copy of my rx ? She said "IF THE PAYMENT GOES THROUGH " I said why wouldn't it go through? I got the money ?!?!. She ignored me and proceeded to talk to her colleagues. The doctor was great but Minerva attitude and comments were uncalled for. Will NOT be returning because of her. I had no problem with paying but simply wanted to understand why the fee was high. Horrible to assume my financial situation. I paid with my debit card by the way. I got the money which is why I wasn't sweating the cost but her comment was very RUDE AND UNCALLED FOR. read more

No walk in accepted. They only take "stand-by" they said it's a corporate thing they have on their site but if you dont have an appointment then you can wait to see if someone cancels. read more

THEY NEVER CALL YOU BACK!! I have been told over 4 times that they would call me back.. Everytime I call its a different story from what the last person I talked to said. All a girl is trying to do is get a trial pair of contacts after I just ordered 2 boxes. When I was told that it would not be a problem I could just swing by and pick them up. Now I am being told I have to go see the Dr for a trial pair. Overall never thought that it would be this hard and I am highly disappointment in my contact experience. Got glassed from them and those were great.. Still probably wont ever go back.. read more

Worst experience ever. 1. 1 hour service is no longer in effect (unless you select 1% of the glasses and they have the right tools to do it). 2. Optometrist gave me the wrong prescription for both distance and computer glasses. (I just got back from a REAL doctor who just shook his head when he saw the prescription.) 3. After 4 trips and several snafus, the only good experience I had was with the girl who helped me get my money back. read more

I've been going to this location for over ten years now and the customer service at this LensCrafters is always excellent. I came in for my yearly appointment in May and purchased a year supply of contacts that unfortunately, I ended up being unhappy with. So I called LensCrafters a couple weeks ago to explain my situation. They scheduled me an appointment to come in right away. When I came in, I was seen almost immediately. Dr. Nguyen recommended another brand of contacts (Biofinity, if anyone is interested) and scheduled me to come in a week later to give me some time to see how I felt about them. Today I came back for my follow up appointment. I ended up liking the contacts so I sat down with Nic and she processed my refund. I must say that while everyone at this LensCrafters is pleasant, Nic goes above and beyond. She is the reason I'm writing this review. She is very customer service oriented, super friendly and professional. We were able to process my refund and purchase my new contacts. Nic also informed me that there was a rebate as well. Overall, it was a great experience. I left happy, as always. read more

It is never great here but we always come to this location so we can have lunch while we wait for our glasses... I also know that we are in a pandemic and things have to he run different than usual, but Icalled to make an appointment and because we only need a warranty exchange ge they said we could just come, they did also say there might be a wait, so we get here there is a small line, we put our name in and begin to wait. Another man comes up about 15 minutes later he puts his name in and waits as well, but they help him before us. Doing the same exact thing without an appointment. I want to turn into a crazy person, I didn't but I can not understand why goingin the order of the names you are taking is so hard. Standing out here amongst all these people some of whom aren't wearing masks is frustrating enough (peoein the mall, not anyone in lens crafyers) then they skip us.. really. We are not ones the people who are out daily, we do not like this pandemic, we know it is real and this just really passed me off... we should have gone to the one closer to our house... read more

Some employees need to be retrained... came in for contacts last week after having an eye exam less than 90 days ago and I was unable to get them because I needed "another" exam for contacts. Show up to my appointment (on time) to find out I could have got the contacts last week with the eye exam I got a few weeks ago! It still took them 50 mintues to see me even with an appointment... They need to realize some ppl don't have time to be sitting around waiting & getting different information from employees definitely slows things down! Appointment are made for a reason... can't stress that enough! It seems like you have better luck with the walk in Dr because 3 ppl where seen before me when I got here 15-20 min before them. Also make sure that the person adjusting your glasses knows what he is doing. He ended up leaving my glasses how they were because he did "know how" to adjust them. Dealt with Lose glasses until today read more