customer service terrible front office Jessica and the girls..don't want to came back this business read more

Chino Optometry Center - Eyewear & Opticians Near Me - Chino, California

Love coming to Chino Optometry Center! They have the best selection of frames to choose from and help me make the most of what my insurance covers each visit. I always have a ton of compliments when wearing my new glasses out. The staff is also SO friendly and welcoming. Starting with the front desk, to the managers and doctors. I love that the girls are so honest about whether or not frames suit my face and are very clear on price breakdowns. I recommend all my friends and family to switch to Chino Optometry. read more

The staff here is super helpful. Very professional and patient. The Doctors here deliver well, very knowledgeable. These guys helped me focus. Also the place here is very cleanly. More than outstanding. read more

I've been going here since I was 14 and now I'm 28. Never had a bad experience . I was in and out within about 40 mins or so . Jessica and the optometrists are super sweet. Anh Hinh did my eye exam and was super patient , kind and compassionate. She listened to all my questions and was very informative , knowledgeable as well. Jessica helped with my insurance questions and helping me select a pair of glasses that were covered by my insurance. I also saw them being so kind and accommodating to another patient who had cerebral palsy. To me that spoke volumes about how they conduct themselves and value the needs of all different patients. They are efficient , kind and helpful . A wide variety of designer to medi-cal covered glasses . I definitely recommend this place ! read more

The service by the worthless people in the front does not deserve even a one star. Starting from the younger girls to the older white lady who have no people skills, are clueless about assisting patients in a professional manner. They are plain rude and disrespectful. The look on their face when you walk in is as if you are waking into their property showing you are not welcome. Thanks to us "the patients" , they have a job they need to survive. It's seriously a joke, who do they think they are? There must be no HR in that office, that conduct is unacceptable. read more

Staff was attentive and such an enormous selection of eyewear. Couldn't decide, but that was a good thing.

The first appointment went smoothly. However, the glasses I ordered came in broken and no one from the office contacted me to let me know. I then called back again over a week later and was told they were on lunch and could not give me an update. Just called back again today and the glasses are in! They have no appointments available until next week. I was placed on hold so they could check for an afternoon appointment. I was left on hold for 15 minutes, I finally hung up and called back. Claudia answered my call as I explained to her what happened no apologies just oh well, I don't know what happened. but they did book me appointment and just didn't come back on the line to let me know the time or date. Very rude/poor customer service. read more

Had a great experience here. My 4 yr old had her first check up here and naturally was curious and asked a lot of questions. They were very friendly and helpful. Would definitely recommend. We had an appointment and when we arrived everything was quick and ready for us. read more

We have been going here for about 20 years. Dr. Morris and the lady in the back that orders your glasses are super nice and professional. However, the front office staff even the manager have been rude. We were there today to pick up glasses and my husband had questions on taking his old glasses and getting new lenses. And the receptionist slammed his chart closed and said he had to make an appt. RUDE..i noticed another patient waiting for the lady in the back and another family (no appt) and got called back in minutes. Last time going here. Tired of being treating that our business is nothing and they are better then all. I think there Corporate office needs to really do some cleaning house. read more

I do love coming here at Chino Optometry Center. Actually, my whole family likes coming here. Dr. Hinh is so nice and really takes care of you. She explains everything to you and she's very thorough and approachable. Dr. Hinh.is so knowledgeable and you wont be scared to ask a lot of questions concerning your eyes. Arlene recommends what is best and looks good you. She has a good rapport with all of their Customers and patients. She shows you all of the glasses and a lot of options to chose.She doesn't rush you on picking your glasses. Stella, the Office Manager is so friendly and everybody in here are nice! I highly recommend this Optical. Keep coming back here. read more

I had my appointment for a month. I called the front desk as the door is locked and says no walk ins, I gave my name and got an annoyed "Ok.... do you have an appointment" It was the start of exposure to a very uncourtesy support staff. While I understand that the machines are not made with masks in mind, anti-fog solution could help. Not telling the patient to lower a mask below the nostrils, which is not recommended by the CDC. Also stated, "It's going to be one of those days." Is not something a patient wants to hear the support staff telling each other. After I got my prescription I was constantly being told how bad my eye sight. I am 33 years old I KNOW how bad my eye sight is. I do not need to be told by EVERY staff member my restrictions in purchases due to my vision. It is also very disheartening to have found 2 attractive frames while I was waiting to be helped and one conservative one only to have the conservative one taken away, because of my "high prescription". and being told "Yeah.. we are going to have to go ultra thin because..." I just said I'm aware... This experience was only followed by another support staff informing me that they would have to order the lens, which I was already familiar with because of my "high prescription" There I needed to schedule a follow up, but at this point I was more self-conscience about my eye sight than usual and just wanted out. read more

Front desk are the rudest people you will come across. Last week came over as walk in but was greeted with rude reception by the staff. They don't smile and bad customer service. Today I called if they have opening and was answered no and I can tell the lady who answered the phone has no customer service training. Please whoever is the manager address these issues with your staff. The ladies in the glasses side they are amazing. My family is a customer for years in this clinic but never experience bad customer service like this. read more

Not surprised this place has 3 stars! In the fall I contacted them regarding my 3 kids that need eye exams. They all qualified. The day before the appointment I get a call that they DO NOT qualify. Sure enough when I call and ask why they claim I was told that only if there is a change in prescription... which I wasn't told. read more

The recetionist there treated my senior disabled mother terrible. My mother arrived 2 minutes late and she made her reschedule. She was very rude and would not listen to my mother. My mother found a new optometrist. That receptionist was arguing with the customer before me and he also stormed out because of her customer service. My mother felt discrimated against. We filed a grievance with our insurance because it is not okay to treat people that way. read more

I have been enjoying the services of Chino optometry for several years there is one person who really sticks out. Her name is Jessica Rosales she is there optometric technician. She really gets to know the customers .The reason I know is she has been able to pick out eyeglass frames for me without me being present that's the sweet part, and they are always perfect to my specifications always. She's very patient with me. I'm a senior and that is very important to seniors to have someone who is patient with them.She does not push any products off on me and will explain all of the merchandise to me that I am interested in and sees to it that I get exactly what I came to the center to purchase. I wish it was some way I could give her 10 stars five is not enough I really hope that Chino optometry realizes what a GEM of a person she is, very professional and very caring thank you so much Jessica I can't wait until you call me to pick up my glasses I am so excited And thank you Chino optometry for your many years of outstanding service. read more

Very good customer service! Came in for a check up and Mitzy was so nice and helpful! The doctor was great and very informative! Would definitely recommend this establishment to my friends and family! Keep up the good work guys! read more

It's a pain to get an appointment here and they've canceled my appointments more than once. A few of their staff are very helpful and the rest are incompetent. They seem to have no idea what they're doing and they don't seem to care about customers. read more

Chino Optometry Center - Two cancellations - Eyewear & Opticians Near Me - Chino, California

Customer Service is everything to me. I come here every year for new glasses. The Dr.s are very pleasant and the variety and styles of frames are wonderful HOWEVER I am reminded each year how rude and unprofessional the girls at the front desk are. The same manager has been there for years and I have complained before. So much for Customer Service! I like their Drs.and frames. read more

The girls at the front desk. Whew. Very rude. Zero customer service skills. I was going here for a while & gradually just stopped because of their lack of ...well everything.. the doctors are lovely & that's the only reason why I stayed for a while. But thanks to the girls I will not be back :-) read more

Terrible customer service. The appointments for eye exams are like a month out. Even calling them is bad. They placed me on hold for over 5 mins, didn't check back on me, and ended hanging up on me. I called upset and the same person answered. She offered no apology after I told her what happened. I understand being cautious regarding COVID-19 but these people take it to a whole new level. The doors are locked and you must call for them to let you in. You have to make an appointment to pick up glasses. You can't go in with someone to see glasses, even if the other person is masked and related to you. Give me a break. I went to pick up my glasses (by appointment) and wanted to leave my current glasses to replace the lenses with the new prescription and the lady said she couldn't accept them. How hard is it to apply the same prescription and charge me? She knew I was upset but couldn't care less. I'll be taking my business elsewhere! read more

2 stars are for the doctor and the helpful lady ( older lady) the staff tho! Phew, there HORRIBLE and especially over the phone. No manners, super rude like I get it , you guys are probably over worked, under staffed BUT Remeber it's no our (the clients) fault . Customers are the reason y'all have a job! Anytime you try to get any information over the phone they're so short, don't say thank you just hang up! I will never be back I only purchased glasses from here because I was already here but on top of the bad service the prices of glasses are soooo high! Do yourself a favor and AVOID go elsewhere where your business feels appreciated. This place is garbage !!!!! read more

Really bad customer service in this optometrist office especially in the front desk and phones, I stopped by to drop off broken glasses for repair since there under warranty and they would not let me in the office,?I had to make an appointment while waiting outside the office over the phone to come back, we'll when I came back they turned me away because they were at lunch but yet I was on time for the scheduled appointment and they again would not let me in just to drop off my glasses. I told the girl you will loose a customer if I'm not assisted on my scheduled appointment and she did not care, she pretty much gave me the boot herself , sad to see this optometrist business going down the drain due to poor employees service in there front desk. read more

Worst customer service ever and all they do is make up excuses.. none of them will do anything extra to try to help. Went in first week of may for contacts. It's now June 9th. I called to ask them if my contacts came in they said yes and that they tried to call me. They didn't I am sure! My dad goes to pick up my contacts and they tell him they don't have anything. When I call the girl said well we have contacts but not glasses for you. Like what does it matter just give him my stuff!!! Never coming back read more

I am baffled by the fact that I need to make an appointment to simply look at their eyeglass selection. I moved to Chino a little over a year ago and I'm slowly move my medical and eyeglass needs over to this side of town, but businesses like this deter you from doing so. I understand social distancing and maximum room capacity recommendations but this is ridiculous. Who is seriously has time to book an appointment simply to look at eyeglasses? I'll stick with my optometrist office in Fullerton for now or perhaps take my business to Chino Hills.... read more

I have been coming to chino optometry since I was in High school always have great drs and the best customer service. And a great selection on glasses I recommend chino optometry for anyone that needs glasses or a annual check up the service will not disappoint read more

I hardly write reviews for businesses. But I have to warn people about this business. There are plenty of other eye places around chino. Please don't waste your time here. I have gotten several glasses from here. And it's always the same problem with the girls in the front, always blaming the Lab. I should of read some of the reviews before i started going there. WOW. !! It wasn't only me....... Anyway I have alot to say. But I'll save my words... read more

Thank you for the kind service. I needed to renew contact lens prescription and did both eye glasses and contact prescription for a very reasonable price. I brought in my own frames I wanted to put my prescription lens in and they did it within a week, contacts ready in less then a week. The lady's behind the desk were nice to me and attentive to everyone walking in the 3 times I went in there so honesty give them a try, see for yourself. read more

I have been going to Dr. Morris for over a decade. Never an issue. The staff is professional and friendly as well. Great place

I spent over $250.00 on contacts and the clerk would NOT give me any eye solutions for free..... what I told her I always buy my contacts here and I get solution for free and again she said NO! She said it's only for people who are getting trial contacts so from my understanding if you buy contacts from them and there not trial contacts you get punished by not getting any solution. I will no longer recommend this office to my friends and family. Very disappointed read more

Nothing really special about this place. Rude customer facing staff and clueless office manager. Too many top shelf Optometry Centers in the area to tolerate bad service. This dump keeps the front door locked like the place is a bank and they're very petty to charge for eyeglass cases when I spent $300 for new lenses. And that cost was after 2 VSP insurance coverages. I'm puzzled why the optometrist would allow staff employees to ruin the practice? A smile and a thank you for choosing our practice doesn't cost a thing. The pay must be really chitty...Nevertheless, in the future, I will not patronize this rat's nest. read more

My first time here but my partner have been coming here for 30 years so I decided to give it a try. I ended up getting my new glasses here this month. Dr. Morris was extremely nice and thorough with my exam, more than I have ever had before. I had a completely wonderful experience all around and am hoping the follow up visits will be as smooth. read more

Chino Optometry Center - Eyewear & Opticians Near Me - Chino, California

I'm very satisfied with this optometry office. The staff is efficient and very courteous and they have top of the line equipment for diagnosing any potential problems. I particularly enjoy shopping their wide selection of quality frames. Kudos to the office manager in particular for helping to make my visit a pleasant one. read more

I absolutely love this place. The Doctors and staff are so helpful and friendly. I have been coming here for years and always have the nicest people helping me. I highly recommend this place. read more

The Dr knows his stuff! I came here as referee of one of my friends and co workers. No long wait time. Dr was very efficient, I can see best that I have in the past 3 years!!! read more

I've been coming to this Eye doctor for about 20 years and they have always had a great selection of sunglasses as well as vision glasses! I love that the ladies walk around handing out roses. Dr Morris is awesome and Dr Hin, whom I just met today is a great listener and explains everything very thoroughly! I also love that I am acknowledged by the ladies in the front office everytime I come in. I come to adjust glasses and they buzz me right in. I hardly post on yelp but today I realized that they ARE ALWAYS fast to get me in and seen. The whole office deserves 5 stars for having such great customer service, they work hard to get paperwork fast and give customers their information clearly, they are truly a great team! read more

The optometrists at Chino Optometry Center have a lot of experience. I have had three different doctors, and each of them have been thorough, patient, and their diagnosis have been excellent. In regards to the framing and glasses selection area, it has not changed for years. It looks outdated, and the owners should consider remodeling. It reminds of those offices that maintain signs and advertisements from many years ago. The framing consultants are friendly and helpful. In regards to the front counter staff, they have been cordial but not overfriendly. They need to remember that customers pay a significant amount of money (either cash, or by way of our paid insurance) for the services we receive. To REVIEW: Doctors: 5 stars Framing Department: 3.5 stars Framing Department Staff: 4 Receptionists: 3 OVERALL: Round up to 4! read more

I have been coming to this place for 12 years, now I only come here it out of convenience. The doctors are always great every year I come for my exams, but the girls they have behind the counter are rude! I walked in today and waited at the counter for at least 7 mins while 4 girls behind the counter didn't even acknowledge that I was there. Then it was like an inconvenience for her to get my husbands contacts, that by the way I'm paying for! Hum... then I went to the back to see about getting my glasses adjusted, the lady back there was alone and had 3 people waiting. But she was still respectful enough to ask me if I needed help and that she would get to me as soon as she could! (She fixed my glasses with a smile on her face) Take notes girls in the front!!! read more

I've been coming here for years. So far no problems. They referred me for lasik when no one else had mentioned it to me. Now I see 20/20 yayyy! Thank you read more

This is one of the worst experiences I've had with an optometry location. The initial appointment was great the staff was helpful in trying to find glasses and placing an order for them. Though when it came to picking up the glasses not only were they the incorrect frames but the lenses were also not what I asked for. When it came to discuss what I placed in my order, I was told multiple times that it was my fault and that there was no possibility that there was a mistake on their end. Though they finally admitted they did not write down the exact order for the lenses, they took no responsibility that there's a possibility one of their workers ordered the incorrect frames. The part that still makes no sense to me is that when they give you a receipt, the receipt does not clarify exactly what you ordered, only on their side. So not only was I unable to verify what I ordered, I had to go off of their word that they ordered the right ones and that I messed up or that I did not remember what I ordered. Working retail for nearly 10 years, and this is one of the worst experiences and the last time I will ever go to this location. There was absolutely no possibility that they were at fault, and this is the only time I've ever heard of a receipt not showing the customer themselves what they ordered. If I could give zero stars I would. Save your time and money and choose a different optometrist. read more

do not go to this provider. they are not upfront with the cost of a prescription to contact lenses. not only do they bill your insurance, charge you a prescription fee plus, fitting fee or they will not release your prescription. then is takes 6-8 wks to get try on contacts!!! this is nuts. all they want is your money!!! never again. learn from my mistake read more