I was really excited to visit LensCrafters because my husband had a great experience there with the doctor. Booking was easy, they sent all paperwork ahead of time, and I received a reminder call. The front desk staff was welcoming and professional overall great customer service from the team. Unfortunately, my experience during the eye exam was very disappointing. The doctor started off nice, but quickly became impatient and dismissive. When I needed to adjust slightly to get comfortable with the machine, she responded rudely instead of making sure I was positioned correctly. During the vision test, I felt rushed and talked down to while trying to give accurate answers. At one point, after I answered, she said "oh thank you ," but in a rude way which felt very unprofessional. That's when I decided to stop the exam and leave. It was honestly a bummer because everything else was so positive, and I was really looking forward to my visit. Maybe it was just a bad day, but based on my experience, I would not recommend this doctor especially if you're looking for someone patient and understanding. Dr Anita Gote read more

After getting a replacement pair of glasses under my warranty within a few days, a screw in my frames continued to loosen every couple of days. I went in and talked to the manager and sales lady and was told that since my protection warranty was up, there was nothing they could do. This new pair of glasses came with a screw that would not stay tight and basically I was accused of stripping the screw out and told that I should never tighten the screw in my own glasses. When I asked if I was being accused of stripping the screw I was told no however no one else has touched my glasses so they're recommendation was for me to make a two hour round-trip drive and spend $75 in gas every two days to have them personally tightened the screw. If these have been the original pair and I hadn't purchased the warranty, they would've been good to go for 30 days so I don't understand why this replacement pair wouldn't at least come with the same 30 day manufactured defect warranty. It has a manufactured defect and they refuse to hear it. I will not be buying glasses here again and I don't recommend anyone else do either. read more

The entire staff is really amazing! Dr. Anita Gor is a miracle worker!!! I have extremely complicated eyes and have never had a good experience with any glasses appointment. Until now...she listened, took her time, explained everything as she went and made me feel comfortable. My glasses are perfect! Thank you Dr. Gor!!!​ read more

A little late in this review but I have to give a shout out to Jodi and Jacob , my family and I were out school shopping when my 13 year old boys glasses fell apart at the mall we walked in to lens crafters and were greeted by Jodi . I asked if they did repairs and how much ,she immediately took my sons glasses to the back shop and five minutes later Jacob came out with them as good as new I was so relieved and grateful, when I asked how much they said no charge I was kind of shocked and said "really are you sure " and said yes just come back when you need something. I'm very grateful for them both thank you so much I will definitely be back . read more

I walked in today with my family at 5pm. I waited patiently for several minutes. There were several employees. One staff member directed me to the kids glasses but she did not help me further. The staff member moved on to help another customer. I felt ignored. I couldn't wait any longer because my kids and I waited for at least 20 minutes already. read more

This place is a joke. The doctor does not listen to what you request and orders take 1-2 months and you can't order early because they want to do your eye exam and charge more money read more

Went in regarding several issues with lenses and was met with "it's the way they are" which is not. They didn't offer the alternative options the sisk rd location had. Was told go ahead go to them. We got nothing but attitude as if we knew nothing and haven't been wearing glasses for 30yrs. Family of 5 all wear glasses. This was the manager who refused to offer solutions or alternatives. Fast forward to a few weeks later the prescription is still distorted on one of my sons glasses and was told give it time for eyes to adjust. 6 months later my son failed his vision test for DL renewal. He obviously hasn't gotten used to prescription and they didn't want to offer a recheck when he originally complained and not now that he's failed. They said it's been too long yet we did complain previously. So at what point do they try to fix the issue? We would have to pay for a new exam. We asked to speak with Dr lee to review issue and haven't heard back from them. It was 3 weeks since we haven't gotten a returned call. And then Carmen the person I spoke to kept making assumptions my son and I didnt have the same last name several times she made reference to it and then at the end of conversation she said ok so your dad failed his vision test...‍ you have to have listening skills to be in customer service. Otherwise your just useless to customers. read more

I would like to say to the young ladies that helped me out last night thank you so much for being so patient with me. Not only did you adjust a pair of glasses that I bought a year ago but you also adjusted my sun glasses you ladies were incredible thank you. read more

Beware that LensCrafters is using the pandemic to scam people out of money. Claiming that you HAVE to pay for a Retinal Photo $40 per person due to COVID. When in fact it has nothing to do with COVID. They have to do a exam and fit glasses whether or not you have the Retinal Photo. We had three appointments scheduled for our family and cancelled them all. Doubt we will be back. read more

My glasses fell apart and needed fixing asap! I went in and Narom had me seeing again within 5 minutes. Very much needed and speedy. Always great service when I go here, whether it's buying or repairing. read more

Dr Lee is an awesome Dr who really takes his time with his patients. The staff you can tell always being pulled left at right but are so friendly and not at all pushy. Definitely recommend this location. read more

NO#1 Severely lacking in customer service. Single employee telling me the glasses are the same as they were yesterday after coming back another day to pick out glasses prior to EYE exam. Employee doesn't seem to be aware of normal business practice and customer service. This was the opposite of customer service. No problem with the VERY NICE Dr.) Exam part of this business is very Professional in severe juxta to glasses side. NO#2 Questions were posed to a very disinterested employee {only one in a busy mall store} with seemingly no awareness of normal business norms. VERY POOR CUSTOMER SERVICE! NO CUSTOMER SERVICE at all while trying to pick out glasses. No#3 Skip this store {Mall Store} unless just for an exam. There's Another Lense crafters 3500 Dale Rd. Travel just to the parking lot behind the mall next to "Mad Monk". You will have a MUCH better selection, BETTER SERVICE, better knowledge of glasses avail. For selection, overall just a better professional experience. SUMMARY: Avoid the mall store. Go to Store at 3500 dale road. read more

I was able to get two pairs when I thought I was only going to be able to get one really appreciated the service

The personal it's completely overwhelmed. They are always short of employees. You have to wait long periods of time for everything from the eye exam to pick up orders. Because of their situation employees come out rude when they first approached you. read more

12:06 I walked in. right now they are very under staffed the ladie that is working blew me off and said it would be 20 min. Before she can get to me I've been waiting for 1 hr The worst place ever don't ever go here read more

I have been a previous patient here at the LensCrafters, Dr Lee office. They have all my information. They send me notifications, coupons often. I scheduled an appointment, showed up and was greeted at the door by the front desk person who told me that she had left a message for me the day before, which I didn't receive and stated that my vision insurance, which she stated was VSP could not be verified due to their system being down and questioned if I was willing to pay out of pocket. Excuse me What? Another phone call to make sure I received the message or even the phone call would have saved me the 30 minute drive to the appointment. I'll find another optometrist with better front office practices. read more

Awful location . I haven't been to any other lenscrafter so maybe since this one is in the mall they get very busy . But still The staff is VERY rude . Over the phone and in person . I actually watch them laugh at people and roll their eyes while answering calls . Mocking customers questions . Just so unprofessional and rude ! If you don't like your job who's fault is that ? Don't take it out on customers wow . Be happy you have work at all ! Just absolutely outrageous to witness . Doctors are ok , just so busy seems like they're distracted and things are just not running smoothly here . You'll wait for an hour or longer for your apt every time ! I had the worst experience here . Please don't waste your time ! They also gave me wrong prescription for one of my contacts . After I had waited months bc they lost the first pair of trials . I went here because it's a good price . But don't just spend the extra 30$ to have piece of mind read more

I decided to give this place a shot even though I normally go to smaller places, I needed a weekend appointment so this worked out. I had a wonderful experience. Dr. Lee was great and explained everything. They also actually stick to their appointment times, which is a big plus. I can't remember the guy's name who helped us out with everything else, but he was great to deal with also. Will definitely come back again. read more

My first eye exam for prescription glasses...Dr. Lee was very thorough in examining my eyes also her and the whole staff we're very friendly professional and got me an in and out in a timely matter... I highly recommend Lenscrafters at Vintage Faire for all your eyeglass needs read more

Dr. Lee was the best thing about here! He helped me to get my glasses and when i had an eye infection a few months later, he referred me to an opthamologist, and when that didn't work he prescribed me medicine from there that worked wonders! I am very appreciative for the extra time and care he spent with me! Thank You! read more

Outstanding customer service, great management. On the cost of the glasses - you get what you pay for. Professional and courteous employees. Great job by Priscilla, Dr. Lee, Raymund, and Brien. Duane Bertsch read more

Cher was fabulous....She absolutely loves what she does..It shows in her work ethic..It's hard to find people that deliver great Customer service this is a shout out to Cher thank you! read more

Stopped in here to have my glasses tightened and readjusted. Told the man that I got them at the store on Sisk. He said no matter it's a LensCrafters so no charge. So, Yay! I'm a fan. Hate it when the glasses always slide down and have to raise my head up to see where I'm going. Well no more. They fixed them up just right, no more sliding. Like this store better than the one on Sisk. read more

I just want to say this location is not customer friendly. I like the Doctor, but the staff is not very accommodating. I had to switch from a private Doctor due to company insurance changes and just can't seem to find a company with the level of service I'm used to. read more

Went in to get my glasses adjusted when I normally go to the one on sisk. They scratched my glasses and tried to blame me that it was like that when I came in. Then went to tell me that I have a one year warranty for $100. Not even knowing when I bought them. The lady Laura was rude and did not offer to fix. I think that the other employee screwed it up and she is trying to cover it up. I would not send anyone to this store. I had Oakley lens with anti scratch, glare, and transitions and trying to make a new sell. Screw them! read more

I wasted 2 full days here, I came in the 1st day and got my eye exam and got new glasses. Got my glasses and I tried them on and noticed I could see Well from my right eye, the guy seem Not to care and walked away. Day 2 the Dr. Checked my eyes and wanted to use my old prescription. So what's the whole purpose of coming g in and pay for exam if it's going to be the old one! 1st of all the reason of coming in here is because I CAN'T SEE!!!! I will never come back. Useless people here. So disappointed. read more

LensCrafters at the mall. Worse place I've ever been. It took two trips to get the prescription right then when I picked up my glasses they basically said here and see ya. They didn't fit them to my face so I could see correctly. At first the acted so nice but their follow through was pathetic. read more

The glasses are expensive. The service however is great. They adjusted the frame on my wife's glasses twice with pleasant kindness and no charge. Thank you read more

The only reason I'm giving this place 1 star is because no star is not an option. Worst experience I've ever had with my glasses. Dr Lee wasn't bad, but the staff is awful. I originally made my appointment online, but called to reschedule. Turns out the receptionist never put it in the computer so when I showed up, I had no appointment. Then a week later when my glasses came in, they were the wrong prescription. I called in and let the receptionist know what happened and, once again, she didn't put my info in the computer. When I went in the doctor AND staff were confused. He finally told the staff that they were the wrong Rx, but they still decided to redo my fitting. After an hour, they came to the conclusion it was the wrong prescription (surprise surprise). Then 2 weeks went by with no phone call. Went in to get a refund and my glasses STILL weren't there. I'm never going back and I suggest you save yourself the trouble and go somewhere else. read more

Had an appointment at 12:40pm, got there 12:35p. 45 minutes passed I'm asking about why I'm waiting this long with my appointment. The front desk didn't apologize but rather suggested rescheduling. Didn't I just make the appointment so I can be assisted in a timely manner? The doctor finally comes out and again, didn't apologize but asked if I had a better place to be. After I finally got my exam, the girl who assisted came over and prepared to help me get my contacts and glasses only to find out the prescription is not even written! She tried to go get it but the doctor is busy helping someone else and couldn't free himself up for a 30 second leave to write my prescription. So again I had to wait but this time I just decided to leave. This by far is the worst experience I've ever had and would not recommend anyone to go through this. I've been here two years ago with a good experience but I would not anymore. read more

Great customer service. I had an issue, but they were able to resolve it once they were made aware. I definitely would recommend and go back to them again. read more

Open on the weekends and after 5pm, that's what attracted me to this place. I decided to give it a try. Best decision ever made. Lisa went above and beyond in her customer service skills and helped me so much throughout my visit. Other staff members also seemed pretty friendly and they had quite of selection of frames and sunglasses. Avoid jcpenny optical next door, worst experience ever. Will definitely recommend this place to other and will visit again. read more

Never been to lenscrafters and I have to say that I had an amazing experience. Raymund was absolutely wonderful at making me feel welcome and really made this a wonderful experience. Dr Kyle Lee was also very understanding and knowledgeable. I also have to add that I love all updated technology. I have never experienced and eye exam like this one. I will definitely continue going for my regular eye exams. read more

Worst customer service ever. I had a appointment at 3pm on a sunday. I came in around 2:45pm and the lady named Grace says she will be with me shortly. Never came back, 30 min later as I'm sitting in the waiting room another rep came and told me they will be with me shortly, I told I have been waiting already and she stated that she put me in for 3 and 3:30 so me and my daughter can be seen. Which is fine if they would see me on time.There were 2 other people waiting to be seen and they were there since 1pm. I did not get seen til almost 5pm. That was ridiculous. If I didn't drive all the way from Oakdale I would have left. What is the point of an appointment if they are not going to help you at the time they say they are going to. I will never come to the one in the mall again. I been to the lenscrafters outside the mall which is just doen the street and it's way better. They actually see you when they are supposed to. read more