Quynh was so sweet and helpful. Glasses were fixed in just under an hour! Great service!

My glasses lost one of its screws and my friend Kyle was kind enough to fix it for me even if I lost my receipt! As soon as I entered the store, I was greeted by one of the staffers with a great smile and felt welcomed here. Kyle helped me from the very start and I was happy to drop by today. Now, I don't have to worry about losing my pair again! read more

I went to this store to obtain prescriptions today for glasses & contact lense. The doctor was nice enough but selling me to purchase contact lense through him! I said I'll try the sample despite I have ordered contact lense through online for years & have been satisfied with. With my dismay as I paid $235.00 I was only handed one prescription for glasses. I was told to return in a week to see if I like the samples given & contact lense prescription is withheld until then.......I was disturbed from their tactic in doing this. I told the receptionist that's why I cane here so I can order my lenses online & I'll think about whether I'm to buy also from you. The look from the lady who took my money was disgraceful! Doctor cane out emphasizing ones I normally order is not good for my eyes??? & tenacious in selling from his clinic. Never again...sadly their greed got in the way . I paid then withhold my prescription until I buy their products????? Shame on you Lense Crafters Ala Moana!!! That was very crafty way of doing business!!!!!! read more

(My wife wrote this, but I am posting it to my account, she doesn't have/want a Yelp account". My prescription was several years old, and my old glasses were giving me a headache. Luckily, my husband has health insurance that cover optometry and glasses. I went to LensCrafters and Dr. Pham simply because the insurance company has this place listed as""in-network". I called a few other places but they were booked for the next three weeks and this place allowed me to come in the next day. I have a minimal prescription, just +1.50, and was just looking for cheap reading glasses. This is the wrong place to go for that. I showed up for my appointment, and was promptly seen by an assistant who ran me through a few tests, and I was given the usual paperwork to fill out, which asked me if I wanted to pay extra for this thing, or that exam, on this or that high-tech device, which I declined. I was shown to Dr. Pham's exam room, where I waited about 20 minutes. I was just about to get up and ask how much longer it would be when she came in. She was friendly and professional and I had a thorough exam, but she started right off on the idea that I needed bifocals! Bifocals? I only use my glasses when reading, and then only if for a longer period of time! I don't need them for reading a recipe, for example. I became worried that my eye-sight was failing or my eyes were getting old! She recommended bifocals, but not the old-fashioned ones with a square at the bottom of the lens. She recommended a new kind which were called "progressives". She printed out my prescription, and she walked past me to a saleslady on the floor, which I thought was odd. While she was talking, I looked at my prescription, and saw it was still pretty basic and simple: OD -0.25, Cyl -0.50, Axis 087, Add +1.50 OS -0.50, Cyl -0.50, Axis 102, Add +1.50 Lens Type: Progressive She handed me over to the sales lady, who of course tried to up-sell the heck out of me. I know my vision, I know my prescription, and I know I only wear glasses an hour or two a day. So I had my mind set on what I wanted: cheap reading glasses. Before I left the store, the lady had my up to $399.34! (Progressive scratch resistant/anti-reflective,polycarb). I noticed on my prescription Dr. Pham "recommended" anti-reflective lenses for me, at a premium, of course. Honestly, if they had simple, cheap frames, I would have bought a pair, and the lenses too. But the lady refused to back down, and I finally said I had to leave. Even with my insurance paying a lot of the bill, she had me at some ridiculously unnecessary lenses with all the bells and whistles thrown in, anti-glare, anti-reflective, anti-scratch, anti-cholesterol, anti-aging (kidding), and my bill before tax was $399! I managed to free myself and the next day went to XXXXX (I don't want him to get in trouble), where I walked right into the doctors office and was seen in a few minutes, and when I told him my story he looked at my prescription and actually laughed out loud. He went into his exam room and came out with a cheap pair of eyeglasses, and told me to put them on, and he held up some cards for me to read, which I was able to. He told me the glasses I was wearing were basic, generic "+ 1" reading glasses that I can buy at Walgreen's for $5. He said I didn't need bifocals or progressives, that was all nonsense. He said he hears stories like this all the time from people who went to LensCrafters, and he said they are an embarrassment to the profession. He said any doctor who would inform a patient she needs bifocals or progressive eyeglasses, and that she needed to wear them all day, is unfit to be a doctor. Especially when the patient has no problem seeing throughout the day, and is only asking for reading-glasses, and especially when the prescription is so minimal! Later that day I went to Long's and bought a cheap, $12 pair of +1 reading glasses and they work fine. It is my opinion that you should avoid LensCrafters and visit a local, independent optician/optometrist who isn't pushed by some corporate clown to push customers onto eyeglasses they don't need, and salespeople who don't push you into expensive lenses with all a bunch of extras, and insurance plans on top of it all. Yes, the Coach frames I selected looked cute on me, but the whole experience with the lenses/upsell made me feel they are very unethical and only worry about profits over people. I'm giving two stars because I DID get a prescription, as I wanted. But when the Doctor hands you off to the sales staff, run. read more

First of all, my one star review reflects experiences with only one of the doctors here, Dr. Christopher Sween. I've seen him twice. I thought the first time was just a fraudulent fluke, but now I'm never going back. I have had other doctors in this very same location, and they are superb. Dr. Sween is not. He acts nice, but he charges you for services he never rendered. I feel that this is illegal, and I have wanted to report him to the BBB or some other authority for a long time now. Now, as for Dr. Sween. He is a total cheat. He acts very friendly and nice, he talks story with enthusiasm, he hammers you over the head with his "I'm a supersupernice doctor" routine. In the meantime, he is not doing his job. He surreptitiously asks, "How is your contact prescription doing?" during my exam for glasses, in the midst of questions about what school I went to and what my hobbies are. I kind of feel like he's hitting on me. .Keep in mind that this is a glasses exam. "My contacts seem fine," I tell him. He says, "Oh, well do you think you'll want to order any more soon?" "No." "What about in the next year?" "Umm...maybe. I have a lot left at home." "Okay then! I'll write you a prescription so you can order some." "...Okay. I don't know if I really need it." He writes the prescription. Note that nowhere in this exchange did he actually examine how my contacts ACTUALLY worked in my eyes. He walked me to the front and the receptionist rang me up. The bill was a bit higher than I expected. When I actually read the bill, I noticed it said "CONTACT LENS EXAM" as one of the line items. What??? I hadn't had a contact lens exam! I told this to the receptionist, who went to call back Dr. Sween. I said I hadn't gotten the exam. He said, "oh, sorry about that." Then he whispered something the receptionist and they took it off my bill. Fast forward to a year or two later. I go back to ala moana lenscrafters, hoping I will get Dr. Wong, whom I have liked in the past. To my dismay I have Dr. Sween. Now that I'm onto his game, I am wary. I am not as chit-chatty. I just want to get my glasses exam and get out. Deja vu? I think yes. Dr. Sween: "So your contacts are still okay?" Me: "Well, I still have a few boxes left, but I am going to Japan for a year. I don't know if I'll be okay for a whole year." Dr "I'll write you a perscription so you can order more." Me: "Well, I don't know. I might go home and count how many I have left first. I don't really need you to do it right now." Dr: " You have developed slight astigmatism in your glasses prescription since last time you got a contacts exam" Me: "Yeah. When I wear the contacts, it is a litter blurrier than when I wear glasses." Dr Sween: "Okay, I'll just bump up your contacts perscription a little bit." Me"..." Dr "Don't worry about it." Note that all this takes place at the very end of my exam, just before I walk out to reception to pay. By this time, I am very wary of these shenanigans. I look at the bill. Sure enough, there is a $300 charge on the bill for CONTACT LENS EXAM. My insurance covers most of it. I tell the receptionist that I never got the exam, and that this same FRAUD happened to me last time, too. He calls Dr. Sween. Receptionist: "Dr. Sween, this patient says she never received a contacts exam." Dr. Sween: "Oh--doesn't her insurance pay for it?" I am fuming at this point., I say, "Yes, partially. But I don't want to pay for this exam I never got." Dr. Sween turns to the receptionist and says, "Okay, take the contact exam off her bill." Then he takes the FRAUD prescription out of my folder and rips it up. Is this any way to practice medicine? I am sorry for the other nice doctors with integrity in that office, but I cannot go back there. Dr. Sween is lucky I didn't report him for pulling that stunt on me TWICE. read more

0 stars if I could. I've been coming here for years, but no more. It was always great one-on-one service, but I visited on Saturday and that's apparently all gone. I waited for my name to be called-no big deal, it's busy. When I hear my name, I walk over and say "I'm Laurel" and the girl says "no, I called LaureN". I look at the list, and I see my name in my handwriting is next. So I said "actually it's Laurel". She just stares at me and points at a lady sitting behind a desk and walks away. Okay. Now this lady stares at me. I'm beginning to think I'm growing a third arm or something. I told her I wanted to price out new lenses for an old pair of frames I brought with me, and prescription lenses for a new pair of sunglasses I picked up. She tells me it'll be 40% off both if I get them both. Dang, that's a deal. So now she's measuring and typing and I wait 20 minutes in silence. Then she has me look into the camera and measures some more. Finished with that, 15 more minutes. "Your total is $524.xx" and she holds out her hand for my card. I was so shocked and embarrassed to ask what happened that I just handed it over. I know, I shouldn't have, but I felt so confused. What am I paying for? I went home extremely upset, and after looking over my invoice, saw I was charged $340 for lenses for my old frames. I only wanted the CHEAPEST lenses for those, they're backups! But she never asked me anything! I went back, and the same girl who called me Lauren asked if I was picking up, and I told her I had some questions. After explaining my situation to her, she says okay, no problem, let me get my manager. After sitting there another 20 minutes, this time with the manager typing away on the computer and ignoring me, I got $85 back. I didn't want polarized sunglasses, but I got them and had to pay for them. I didn't want high-end lenses, but I had to pay for those to. But it's okay, I got $85 back. And no apology. At all. Forget it, Lenscrafters. read more

This is corporate optometry with an emphasis on quick turnaround and up-selling. If you have an insurance plan with vision and you're going for an eye exam that results in new lenses and frames here's an example of how the process will go: 1) You get your eye exam in the back then that info is transmitted to the sales people in the front. 2) The salesperson will sit down with you and offer you several options (think Bronze, Silver, Gold) for your lenses. They of course heavily recommend the most expensive lenses that are PVC which is lighter, more scratch proof and are anti-glare. They'll also recommend a $37 protection plan similar to those add-on warranties they push at Best Buy, etc. If you're like me you'll go with the more basic option with regular plastic lenses with anti-glare. 3) Pick out your frames or use your existing frames. The salesperson will then do a scan of your face with some glasses to get the measurements correct. NOTE: They only keep one pair of frames in stock for many models so if you don't want to buy the one a lot of people tried on you'll have to wait 10 days for the new frames to come in. That's what I did. I've been here several times since they're conveniently located in Ala Moana. I'd give them a better review but the corporate-style obfuscation of their packages and pushiness to up-sell is a big turn-off. TIP: Sign up for the 'Perks' rewards program on your phone and you'll get a $25 Discount Coupon that can be used with any other promotion. read more

Last year I spent... 3 hours inside Lenscrafters for my eye exam. 1 hour walking around the mall desperately trying to pass the time by to pickup my glasses at Lenscrafters. 1 more hour inside Lenscrafters on a completely different day, trying to pass some part of my initial eye exam (the peripheral vision aspect) that I had "failed" earlier (I warned them that I was tired, and I've never known an eye exam that was so ridiculously intensive). Although I know the 1 hour wait for new glasses is a given, the remainder of the time I spent in LC was ridiculous. I was either waiting just to start the appointment (they were extremely late), waiting for the various staff members to prep various aspects of my eye exam, or simply walking back and forth between an exam room and the waiting area. It took me about 5 minutes to decide upon a new pair of Chanel prescription glasses, another 10 minutes to pay (with insurance) and 1 hour to wait for said glasses to be ready. 1 hour and 15 minutes plus an extra 30 minutes that I feel is reasonably allotted for the eye exam equals to about 1 hour and 45 minutes that *should have* passed, instead of the 5 hours that I ended up spending in or around the store. =( Two stars for the selection of luxury frames, I really couldn't decide between the Chanel and Tiffany & Co. styles =D read more

(Pearlridge Location) First time going here prepared to drop 500$ on Versace glasses with transition lenses. Sadly, no one came to help me. They helped the people who came in after me instead. To prove to myself that I wasn't a valued customer to them, I got the 240$ frame I wanted and walked around with it for about 15mins. Nothing from the workers, not even a 'be right with you'. Don't waste your time here, go somewhere else where you are treated like a valued customer. Not a very good time for a first timer. read more

I came here today to get new glasses and Norma immediately asked me if I needed help. She was very helpful, nice and very patient. My 3 year old son was with me and she was interacting with him and answered his (non glasses) questions very patiently. She told me that she would get a timeline from the tech on when I can get it and make sure I could get it in an hour or at least the next day. Well what do you know 57 mins after leaving LensCrafters and I got a text stating my glasses are done. I highly recommend that you see Norma of ever you're at LensCrafters. She's great! read more

This place is just horrible. I had my eye exam here a few months ago and with my insurance it was over $200. I have never paid more than just tax for a contact eye exam. They informed me that they use some special machines and that they do more than most places so thats why it costs more. The contacts were also overpriced. They said its required that I purchase at least 6 boxes which is just stupid. They were $45 a box and after i refused to pay that and went downstairs to Paris Miki i was able to purchase as few or many as i wanted for only $30 a box. This place is just a buch of people trying to rip people off. Do not go here! read more

Dear Lenscrafters, You really disappointed my daughter and I!! Due to your employee's careless mistakes, my daughter don't have her sport goggles to use for her first volleyball match. Thanks for ruining it for her!! We went in 2 weeks ago to place an order, we were told that it would be ready by 2/8. I called on 2/8 in the afternoon, the associate who answer the phone told me that she was with a customer and she would call me back to let me know if the goggles came in. 24 hrs later, no call. So I called again the next day. This time, this lady with the initial "L" answered the phone. She told me its not in the bin, and for me to call back again at 5:30PM. I told her, I am not calling back, I just need to know where is the goggle?? She told me, she is with a customer and she can call me back later. I told her that's what happened yesterday and no one called me back. She angrily tells me, "My name is Linda I WILL call you back!" 24 hrs. later, did she?? the answer is obvious. NOPE!! I called this morning again. The associate who helped me was helpful, but whatever she was telling me, I was hearing an echo. Her trainer, I assumed was telling her what to say. So I could hear what the trainer was saying to her to tell me and then she would repeat it again to me. It sounded so silly and unprofessional. Basically, Lenscrafters, you should train your employees with adequate training. If the associates are on the sales floor, they need to be confident to take responsibilities as a represenative of Lenscrafters. Its really sad that the people you hired are not capable of doing any tasks. SAD!! I know what my task will be, to tell my daughter the bad news that she has to wait another 7-10 days for her sports goggles. Lets see if I have to call you back to check on the status. I noticed the associates at your establishment don't know how to use the phone to call the customers. Maybe first thing on the employee manual is to train them how to use the phone..... If I had received the initial call about the mistake, maybe this review would of be a positive one. You can only blame yourself Lenscrafters!! Unhappy Customer :( read more

The rep was helpful but they're salespersons after all so they will push the more expensive lens. I was helped by Jo, she was very helpful however her information was misleading she told me that my glasses would be back in 3 or 4 days instead of the standard two weeks and I've called to check and my glasses is still not ready. I don't mind waiting, but please don't create fake expectations next time. The least you can do is tell me the truth when I've spent $800 on a pair of glasses. read more

Although it's been a couple of years since I purchased my prescription glasses from Lens Crafters - Ala Moana, they were always wonderful about tightening up loose screws on my glasses, even cheap non-prescription reading glasses that I did not purchase there. They were definitely a 5-star establishment at that time. Unfortunately, they have sunk to a dismal 1 star, (in my humble opinion). -- Allow me to explain... I walked in and asked an employee, (a rather short statured, slightly overweight, rather officious individual), if it would be possible to tighten a couple of screws on my reading glasses. He then asked me if I had purchased the glasses at Lens Crafters, and I said, "no, but they had taken care of my needs on numerous occassions in the past". He then explained to me that Lens Crafters had changed their policy, and that they do not do free tune-ups anymore. I then explained to him that I would be willing to purchase two new nose pieces for my glasses if they would install them and make sure they were tight. He once again reitererated that he would be reluctant to tighten any screws because he may accidently crack my reading glasses. Can you imagine that!!!? -- They would install new nose pieces, but not tighten the screws which hold them in place? PLEASE -- Give me a break!!! I was so pissed-off that I told him, "forget it", and turned around and walked out of the store, (I'm sure, never to return), rather than blow my stack, which I was about to do. As I walked out, I heard a voice in the back of my mind whispering, "Well done, Grasshopper, -- You controlled yourself. -- Just leave and let him reflect on his stupidity and the fact that they have lost one excellent customer" Anyway, my venting is over. I'm saddened however, that Lens Crafters has lost that little touch of extra service to make their former customers happy. Life goes on... read more

Routinely horrible service in the back doctor's office area. Eye Exam secretary's are total simpleton's, and always full attitude. Constantly making mistakes and vocally defensive. DO's don't seem to care a single bit, and have rotating schedules. Whip you through examinations, and on to "next". Walk in advertising is BS, as none of the staff care for working beyond their fixed schedules. Doctor's always "pushing" new technologies that are double the cost, regardless of your insurance criteria. Secretary's would rather twirl their hair, eat junk, or read People magazine, than look up and ask if they can help. OMG.... RUN from this place, and these doctors!! Note: This review is based upon many years of business with these DO's. However, I would give a 5* to the LensCrafter "floor" team, as they are professional, knowledgeable, and dedicated to their job and their customers. The LensCrafters "store" is independent from the inept doctors office in the back! read more

I suppose this review is about the front office; I did not get my exam done here by their optometrists. I was looking to get frames and lenses. I have been to this Lenscrafters twice. The first time, I was shopping for some new frames for a new prescription. One of the workers here on the first visit was very friendly and helpful in showing me all of the frames that were close to the style I was looking for; she then offered to put the frame I was interested on hold for a few days, but I was just there to see what was available. They did have the frames I wanted, but I ended up getting them elsewhere for $60 less. So now I needed to get some lens, thus my second visit. I already saw the pricey options the optician at my ophthalmologist's office had to offer here in HI. I was interested in finding out what lenses they had to offer and could cut locally. On this visit, I was told they'd be right with me, and I ended up making several laps around the store looking at every single frame and sunglasses, for about 20 minutes. I ended up leaving and calling my optician friend in CA to cut my lenses. read more

Saturday 6/18/16 I came by to look for a new pair of glasses. I was greeted as soon as I entered and was told to ask if I needed help with anything. I prefer to browse on my own without someone hovering over me so I was pleased that they just acknowledged me, let me know that they were available if I needed help, but let me look around on my own. I wear glass permeable contact lenses and only wear my glasses for a couple hours at night so the last pair I bought from here was 9 years ago (my prescription did not change much, but I wanted new glasses). After looking around at a few styles I took out my current glasses and asked the sales associate, Chris (who happened to also be a retail manager), to help me find something similar. After trying on a few different brands, I found the perfect one. Chris was honest and told me which ones looked good and which ones did not. I prefer honestly over someone who just says what you wanna hear to be nice, so it worked. I am a bit picky and wanted brand new frames rather than the one on display so I opted to wait a week until my frames could be ordered. I appreciated the honesty up front and the option to wait. I was told that I would get a "text message" when my glasses were ready. Based on my first visit and interaction with Chris I WAS going to give them 5 stars. BUT... Saturday 6/25/16 One week had passed and I had not received a text message so I decided to call to inquire about the status of my glasses. I understand that "1 week" may have just been an estimated time of arrival. I spoke to Chris who told me that my frames had been shipped and that it was should arrive on Monday 6/27/16 and that I should get on call or text message on Monday or Tuesday. He confirmed with me again on how I wanted to be contacted...I told him that I wanted a text message and a call...he said okay. Tuesday 6/28/16 STILL NO CALL OR TEXT MESSAGE! I called Lens Crafter at about 855pm to inquire again about the status of my glasses. I spoke with Amy and after taking down my information/confirming my phone number and placing me on hold twice she could not tell me if my glases we ready for pick up. I told her what Chris said it should have arrived yesterday and be completed by today. She then told me that it was "no longer on the open orders." So I asked her "What does that mean? I already paid for them." She said that I would have to call back tomorrow because the lab was closed and she could not find out if my glasses were ready. Wednesday 6/29/16 1252pm STILL NO TEXT MESSAGE OR CALL! I had to call them again. I spoke with one of the managers, Heather, and she informed me that my frames did arrive and it was "sitting in a pile" and that "the lenses just had to be cut." I was also informed that "no longer in open orders" just meant that my frames had arrived. I asked her how long it would have sat there if i hadn't called again today to follow up. She assured me that my glasses would be completed TODAY. Oh, then less than 10 minutes later I get a text message that my glasses were complete...not sure how accurate that was. There will be an update later if my glasses are not ready when I get there later today. At this point I have to say this was terrible customer service. I am a pharmacist and when a medication needs to be ordered for a patient I make sure that I or another staff member calls the patient when it comes in and is ready for pick up. I also make sure the patient is informed if the medication did not arrive. Keeping the patient informed is important and good customer service!! C'mon Lens Crafters! Chris (retail manager that originally helped me) was very apologetic for my experience. And to be fair he personally was not involved with the "run around" that I was given. He apologized multiple times and gave me a complimentary bottle of lens cleaner and a packet of travel lens towels. I gave 3 stars because Chris provided me with great service. My experience and review is based on the retail part of Lens Crafters. I did not see the optometrists located in this store. read more

My glasses are about 20 years old and have a broken hinge that I rigged with some acrylic so I figured I was due for a new but cheap pair. I am primarily a contact lens wearer so I don't want anything high end. I had business in the Ala Moana business center so when I was done I wandered over to LensCrafters to see what they had to offer. There was only one other customer in the store when I entered and apparently two sales people on the floor, one occupied with the other customer and some guy sitting behind a desk. Glancing around the showroom all I saw were designer names around the various displays of frames. I went to the section marked Men's and saw another customer enter the front door. Neither sales person had greeted me my instinct told me this is not going to end well. The unoccupied sales guy had wandered in the back and upon his return bothered to ask me if there was anything in particular that I was looking for. I asked him how much were their cheaper frames and where would they be located. He pointed across the showroom stating their frames start at $119. I wandered over to where he had directed me under the Kids sign though he had said there weren't just kids frames there. Yep, they started at $119. I turned around and the sales guy was back at his desk. Okay, I guess I'm not getting any help here so glanced around a bit more. A few seconds later I turn around to see the sales guy sitting down with the lady who had come in after me and he's pulling out paperwork obviously getting ready to take down her information and sell her some glasses. Seems it was time for me to exit with a shake of my head. There is a good ending to this story though because I decided to stop by InSpecs at Ward Warehouse where I found I could have a complete set of glasses made with polycarbonate lenses for the same price as LensCrafters cheapest frame! Woohoo! By the way, the staff at InSpecs was super helpful and friendly. Right on InSpecs! read more

Was referred here by HMSA because HMSA thought that they would accept my Vision insurance at the usual, customary and reasonable amount determined by HMSA. As I entered I gave my name and my insurance card and confirmed that single vision basic glasses were $25 out of pocket and bifocals were $35 out of pocket. Waited and was referred to a clerk who apologized in advance because it was his first day helping customers. He entered all of my personal information in the computer and commented that I could enroll in the payment plan if I wanted, but I offhandedly mentioned that since the co-pay was only $35 I would pay it in cash. The information entered by the trainee-clerk would not save it so he referred me to someone more experienced. She asked me for my phone number three times so finally I told her I would write it down, she also asked me questions about the prescription...I was a little taken aback by this because I know that relying on the patient to clarify a prescription kind of defeats the purpose of having the doctor write a prescription in the first place, because while the doctor briefly discussed the prescription with me a month ago, I would hate to tell them that the doctor specified bifocals if that is not what was written. Anyway the second person noted that the computer was malfunctioning and apologized for having to retype the prescription, patient and insurance information and retaking the measurements many times. That was fine, Then she informed me that the the bill was $255 I informed her that that HMSA specifically referred me there and the greeter had already informed me that it was going to be $35 out of pocket. So she called the greeter over and they worked on it some more. Finally all seemed ok and the clerk went to the check out counter to finalize the deal, she called me over and showed me a bill for $49. So again I reminded them that it was supposed to be $35....'Well actually it is $39 plus tax.' So I informed them that the GET is 4.79% and got out a calculator and figured the tax at about $1. So finally a man in the white coat came over and told me that I needed to pay HMSAs share of the tax as well as my own. Since I had now been working on placing the order with them about an hour already...I did not have a whole lot of patience. I told them that I would absolutely not pay HMSA's share of the tax I would happily pay MY tax and if the situation was not resolved in about a minute 'I am out of here.' So they insisted that I had to pay $9 tax on a $39 bill. so I walked and went to HMSA and complained. With so many errors, re-dos and misunderstandings...what are the chances that Lenscrafters would have accurately filled the prescription? read more

Great clean atmosphere with a HUGE selection to choose from! Very awesome sales associate helped us. His name was Edward! Very friendly, very good with giving REAL advice and I love this pair of Tiffany & Co. glasses. I have an appointment with my eye dr next Monday and once thats sqared away, Im going to look for Edward to purchase my new glasses! I can hardly wait!! My husband picked his pair of glasses and it was speedy service to get his perscription lenses into the frame! We got a call today for pick up! Awesome! Not to mention, my daughter was a terror in the store and Ed was so understanding and patient with us. So I must say this is a kid friendly atmosphere too if parents need to shop! I will do business with this wonderful company again in the near future! read more

I often go here to get my glasses cleaned. I may not have gotten my glasses from here but they do a great job (usually) of adjusting anyones glasses. Went about a week ago to get my glasses adjusted and a lady (who looks like she was expecting) was really friendly and helpful to get the right fit for my nosepads. She even changed it out. Awesome. It doesn't hurt that if the glasses need serious repair, they can do it in an hour. A couple weeks before that, I was helped by Tom. He was chatty, as well as for the most part not paying attention to what he was doing focusing on talking about himself rather than fixing my glasses. I try to avoid him when I go there from now on. Overall a good place but try to avoid seeing Tom. He's gonna do nothing but waste your time. Otherwise seek help from anyone else there and you'll be fine. read more

My boyfriend and I came in here tonight to get my glasses adjusted while we were in the mall. There were a few other customers being helped but no one working said hi to me or acknowledged me. They definitely saw us. After waiting for ten minutes I realized it wasn't worth it and left. One of the employees made eye contact with and stared at me as I was walking out the door. Maybe if they paid any attention to me they would still have my business. read more

I went with my Mom to get rx eyeglasses. Kyle was OUTSTANDING!!!! Very professional and informed, wealth of information along with great prices. Thanks again Kyle, your a great asset to LC. read more

I needed sexy functional glasses and an eye exam. Everyone that I was with were nice and helpful. They were Also very accommodating with my price range and helped me with discounts and a sale. Great service and products! read more

I don't see why this particular establishment has many negative reviews. That's why I waited until now to officially post my review. My boyfriend and I come here for his lenses and the staff are always friendly, helpful, and professional. The customer service we've received has been nothing but stellar. Who can beat their 1hr turn around service and unbeatable prices?! Their selection changes periodically. If you want the "in" frames, subtle frames, chic frames, or even plain frames, you'll find them here. Their entire system is state-of-the-art and I absolutely would recommend this store to anyone who wants a quick service. We will be loyal customers! read more

Excellent service towards us vacationers! The guy who helped us was super helpful and patient. During a rather embarrassing kayak landing situation in Kailua, one person in our group lost her eyeglasses. We went to Lenscrafters to find a pair to replace hers since her script was from LC in CA. So the girl in my group is awesome, but was being SUPER picky and difficult trying to find a suitable style (lemme tell u -- even my patience was being tested!!), but the guy who helped us showed no sign of annoyance and helped her for over an hour trying to help her find a pair that she liked. He even busted out with their cool camera to take pics of her and help narrow down the choices. The glasses were ready in 2 hours, he gave us a great deal, and she was able to see for the rest of our vacation! If you happen to be vacationing in Waikiki and lose your eyeglasses (i'm sure it happens to tourists all the time, right?), this is the place to go!! read more

Bought a new pair of Oakley prescription glasses from this location. At the time of pick up an associate presented to me glasses with a grossly warped frame. It was clear that the technicians or the associates made no attempt to fix the issue before putting the lenses in or presenting the glasses to me for fitting. When I brought this to their attention she yelled back and blamed her colleague technician in the lab. When I got the glasses back the lens now did not sit evenly in the frame. The associates excuse to me: "this (defect) is within their state standards". Wonderful... Bottom line is that my impression is that the associates are tired and bored of seeing, fitting, and selling glasses all day. Unfortunately this translates to poor service. read more

LC lost the bidding war with Costco. :( The good news is that I had enough money leftover from their initial estimate to fix the front end on my Odyssey van! YAY! read more

I've been to two Lens Crafters locations on the island, and although I've received great service at both...I do have to say the Ala Moana Center store receives my highest accolades. The selection of frames are enough to suit any style or taste. They run the gamut from moderately priced to locked up frames running $2600. But that's not all. The associates there are friendly, courteous, and ready to help when needed. They don't make you feel pressured or keep hounding you as you decide on your frame selection. When it comes time to order lenses they are thorough but don't force any upsells. They offer...but aren't offended if you know what you want. I'm appreciative that they have my prescription on file...and even take electronic .pdf versions as well. Unlike the NEX. If ever in need of lenses or frames I'd highly recommend coming here. You won't be disappointed! read more

During our visit to Hawaii for vacation my teenage daughter lost a contact lens in the ocean water the first day! We needed to find someone who could get us a replacement lens so she could enjoy doing our scheduled activities with good vision. This office was so helpful. I was able to get them the recently updated prescription and they had a trial pair of lenses of her prescription. I had no past experiences with LensCrafters, however I can't say enough about what a great experience it was working with them and getting great help in our very unexpected circumstances. read more

I just had one of the greatest experiences at Ala Moana Lenscrafters!! The ladies at the reception desk were fun and friendly! I had an eye exam and a great time! I went to them for their expert opinions on which glasses were the best! I really did have a fantastic experience! ps...gretchen was great! read more

My friend and I went in last nite right before 7, and both employees were busy helping customers. There was a guy working at the counter showing extraordinary patience with a difficult customer. Grace under pressure! It was after 7 when the lady was able to help us. We didn't realize they closed at 7 and immediately apologized and offered to come back another day. They were both very gracious and accommodating! We learned their names were Kyle and Norma, and we thoroughly enjoyed our time with them! Very friendly, great customer service, and a cute new pair of glasses! Highly recommended! read more

I lamely lost my glasses and called to ask about replacing them. I bought a one year protection plan but it doesn't cover lost glasses. That's the only reason for 4 stars because they should have some kind of glasses insurance. But what I loved was the customer service I received from Nikki and Heather. They were so nice and helped me order my same frames. With a nice deal! I was lucky it was the semiannual sale again, too. Even when I bought my glasses Jo was awesome. I highly reccomend this location for their great customer service! read more

The staff at the optometrists office are great... Friendly and professional. I received a complete comprehensive exam. I was sent out to the eyeglass center and they were equally friendly and professional. Really appreciate the service. read more

I visited this place last night, and I brought my own frames to see if I could just get prescripted and filtered lenses in them. Granted they were not real ray bans but glasses I bought from another store. I'm very particular with frames and haven't been able to find ones that compliment my face and that I like until this one. I wouldn't have minded buying real, brand name glasses frame, but again I couldn't find any to my liking. I brought it in and asked for a quote if possible for getting the lenses. Ever since I stepped into the store, asked them my question, and presented the frames I was inquiring about, I felt like I was an inconvenience to them based on their nonverbal actions and eye contact. It got even worse when they saw that the glasses frame I brought in wasn't the real brand name kind. This tall employee with curly hair and glasses starts the conversation with little to no welcoming service, and his older age assistant (giuseppe?) that seems to be a foreign guy (judged based on his name and his accent) had such a judgmental vibe. I don't know if anyone else has experienced this, but some people judge you based on the materialistic things you possess. And they made my feel like they were looking down on me because the glasses were cheap. The tall guy had the thought to even vocalize "this is an exact knockoff of this ray ban style" as he presents the real ones that look completely different than what I brought" and in my head I'm thinking "okay and?? I like these FAKE ones...so? Was that really necessary to bring up? And as a sales reps, shouldn't you know how to sell your products in a better way rather than making someone feel low and treat them like they're not good enough for good customer service?" So customer service here was little to none and it seemed ike I was an inconvenience to them. When I asked for a quote, the assistant just said $400 and just looked at me.... no explanation or break down of how that cost was calculated. And to add to end this horrible experience another female customer came in, they both got excited and welcomingly greeted her (I'm guessing she's a returning customer) mid-sentence of them answering my question. The tall guy totally ditched me and rushed over to her and basically dumped me onto his foreign assistant that didn't even seem like he knew what he was doing nor wanted to assist me. If I were you, I'd do myself a favor and go to another location that can provide better guest service and more thorough information without making you feel incompetent about your questions and concerns. Especially if you don't want to feel looked down upon. read more

After 5 million hours of looking for parking at Ala Moana, I decided to get new glasses here at LensCrafters because of their 50% off lenses promo. I was hesitant to go here because of the mixed reviews because it's either you get a really good service or a sucky one, I got lucky! I like to shop freely without any associates lingering around so it was nice that they gave me space and at the same time did not ignore me. When I finally found the perfect frame, I was helped by Jo. She was just superb! As a college student she gave me the option of doing a six month financing because I had to pay out of pocket. She went in the back where all the magic happens and comes back to tell me that my glasses will be ready in an hour. Then we signed paperworks and...blah blah blah. She went in the back again, came back out and said never mind I think Conrad will have your glasses ready in 15 minutes. Shoots!!! read more

I'm super happy with my last frame purchase here! Excellent help by Cory he helped me choose my frames and lenses! But when my frames broke I came in and he was super quick to help and he understood my problem and he did what he had to do and I left the store very satisfied! This guy needs a raise and a promotion! read more

Oh my gosh! Giuseppe is amazing! Giuseppe appears to be so kind and knowledgeable. I've seen a work of art but Giuseppe tops them all...a true Italian stallion! He has been so helpful! Kyle has been awesome too. Cory just seems like such a hard worker. I lost my glasses and they made sure I was taken care of today! read more

It was 7pm on Saturday and I was in a bind with bent lenses in downtown Waikiki. I had to catch a red eye to SF, CA and where could I go to get them fixed? I went over to Ala Moana and was fortunate to meet Nicole Kano at the front desk who is their General Mgr. and Licensed Optician. She was so friendly and not only fixed them, but put new nose pads on them and got me a hard case for my travels so they wouldn't get ruined. Wow! Talk about great customer service! I'm definitely going there when I get new glasses. read more

The two stars is a balance between the business Lens Crafters and their associated eye doctors. My major complaint is with the eye doctors. I do not know why they were not able to get my prescription right, but they didn't after two attempts. In the end I just went back to my favorite eyeglass store in NYC after the eye doctor at Lens Crafters prescribed me glasses that gave me headaches. I needed glasses in a hurry. I was going to Mexico and wanted sunglasses with my prescription. It had been awhile since my last eye exam so I was persuaded to have one before getting new prescription shades. The doctor was a little too touchy-feely for my taste. He was excessively chatty and I got a bad vibe from him. Nevertheless, I got my glasses in a few days and took them to Mexico for three weeks. I wore the glasses out of the store and got that odd sense of vertigo. I felt much taller than I am because my perception of how far the ground was from my eyes was distorted. This happens sometimes with a new prescription but it should go away rather quickly. I had this feeling for about two weeks and got splitting headaches in Mexico where the sun is blinding and sunglasses are necessary. When back in Honolulu I took the glasses back to the store and LC staff asked me to go through another eye exam with the same doctor. I was uncomfortable, but did it anyway. Again, that overly-friendly vibe. And the doctor concluded that his original assessment of my eyes had been spot on so I decided to get a refund rather than go through the mess again. Lens Crafters does offer this option and for that I am grateful. The glasses were expensive. I waited for a couple of weeks until my trip back to NYC and returned to my eye doctor there where I was given a different prescription and a pair of glasses that took one walking block for me to adjust to. I subsequently took that prescription to Lens Crafters to get a pair of sunglasses made and all is well. read more