Everyone who works there is customer friendly and the professionals are wonderful. The eye…read moreexaminations are thorough and you get quite an education while it's going on. You get great help choosing frames, too.

Awesome staff and Very freindly and helpful And the doctor I…read morehad was amazing she helped with all of my questions and very down to earth and very clean offiice they girls up front were amazing as well

Despite giving them my insurance information weeks ahead of my appointment, they said they couldn't…read morefigure it out, and I was forced into an ultimatum: Pay out of pocket and submit the claim to my insurance or don't have the appointment. I then paid out of pocket, submitted it to my insurance. Then trying to get them to refund the difference in the bill due to the in-network discount has been like pulling teeth. Multiple calls from my end. No call from them. Countless time on hold, and I have had to explain the problem over and over. A miserable experience.

Prices for one thing! Even with my insurance eye allowance I ended up having to pay $200 with some…read morefeatures having to give up on! The staff was pleasant but I didn't feel the professionalism that I'be felt in the past with other ophthalmologists! I don't know if the eye testing has improved to eliminate steps that I've gone through before or if it's a lack of being thorough! I have to tilt my head down to see captions on tv properly at top of my lenses!

Ladies at the desk were rude. I had to stand and wait for them to finish eating their meals before…read morethey would even speak to me. They then let me pay half my bill and sent me to their other office down the street to pay the rest of the bill. Ladies at the other office informed me that they could've taken payment for whole bill

when I go to the Action on Governors Avenue, they are free nice and polite and pleasant people. My…read moreweight does not be that long. They do have a lot of things going on different tests and stuff so you just have to be patient and wait your turn to be called. He just has to be patient.

They have excellent customer service skills and are very kind and greet you with a smile they were…read morehelpful with all of my needs Dr Hohmann was great she explained everything to me very kind and friendlyit was one of the best experiences I've had I highly recommend them i am so glad i picked their office to go to

I will no longer go here for my eye care needs. I went in for an eye exam in November of 2021, like…read moreI do every year with this provider for the last several years. Exam went well but when I went to buy glasses, I was suddenly dealing with a "car dealership", at least that is what it felt like. I was told my glasses were over $800 after my insurance. I have paid between the High $200's to the upper $300's for years. After I objected, the price suddenly came down to the High $200's. I didn't appreciate that at all. I got a copy of my prescription and bought my glasses elsewhere. Then today, I show up with my daughter for her 8AM appointment, that has been scheduled for a year of course, to be told that her appointment has been canceled and rescheduled. She missed school in the morning and I took off of work in the morning for this appointment. The soonest they could "squeeze" us in was 11AM the same day. So I could drive home a half hour each way or hang out for 3 hours. Way to go...one mistake, o'kay. Two mistakes, and you could have done more to accommodate the mistake but didn't seem to have any interest in that. I guess you have plenty of business and you are not concerned. Not happy since you changed to Simon Eye and I will not be back. I am making an appointment for myself and my daughter elsewhere.

Wish I had checked this site before going there! Received a basic prescription from my eye doctor…read morefor reading glasses and did not go to the optical store in the doctor's office (for good reason). I had the prescription filled at Boscov Optical and after 4 weeks I called them to see if glasses were ready...they were not! After asking if they were coming from China, the person said "yes" and laughed. Guess the joke was on me....go there at your own risk.

I had my eye exam done at my regular doctor but the optical personal at that store were pushy and…read moreprices were marked 50% higher on frames then competition. Upon searching and asking around I was directed to Boscov's optical where I made an appointment for new glasses. The store was clean, the staff was adhering to covid 19 cleanliness protocols. I asked for assistance in selecting frames and was not disappointed. The staff helped me find frames that matched my old pair of glasses and fit my facial features. I was not rushed and during the write up of the new glasses I was told about all the options for my lenses and given very clear (layman's terms) what each option did, how it can help, and if my insurance would cover it. I can not express how friendly and courteous the staff was, specifically Nyeisha. She was so knowledgable and friendly I would definitely go back there again for my glasses!

Avoid this office. Had exam here and the glasses made at Lens Crafters and the prescription is…read moredefinitely wrong. I've been back to Smyrna office for a troubleshoot (what they call it) only to get told I have to schedule an appointment with the original doctor. Why didn't they just say that in first place. Its taking weeks for My Eye Dr to take care of it and you can only go through the dr who gave you prescription. Never again.

From the owner: MyEyeDr. is your trusted community doctor providing the best in vision health care and the best…read moreselection of eyewear. We welcome all insurances.

My initial transaction with Sears Optical went fairly smoothly. My daughter had her Eye exam,…read morechose her glasses, ordered her contacts.....smooth. The problem occurred months later when I went in for a routine tightening of her glasses. On the second day of school (3 weeks ago) she complained to me that her glasses were fitting a little loose so we took them in for an on the spot adjustment. They adjusted the glasses and they fit better, but since my daughter had her contacts on at the time she didn't notice that in adjusting her glasses they somehow "erased"the prescription. She noticed this on the second day when she wore them and realized that she couldn't see through one side. We returned to the store that day and explained this to the acting manager. He attempted to clean them and when that didn't work came to the conclusion that the prescription had been erased from the lense and that new lenses would have to be ordered. He mentioned that he wasn't the official manager though so he'd leave a note for her suggesting that she replace the lenses as it was their mistake. I called the next day to check on the status and was told the manager wasn't in, so I left a message. On the 3rd day I called again and was told that the manager was unavailable and asked if I'd like to leave a message(come to find out the manager was actually on maternity leave...so when should I have expected her to call me back?) I told the person I was speaking to about my situation and she told me that she had gotten the approval from the manager prior to my call to get new lenses sent in(but she didn't have the common courtesy to call me and let me know...I was told the glasses should be available in 3-7 business days...after which I began calling each day afterward because my daughter is not used to using her contacts everyday and it was getting uncomfortable. She found her last pair and has been alternating, but that prescription is currently too weak, so it helps a bit, but not completely. When I called last Thursday they told me that they called the lab and the glasses/lenses must be "LOST IN TRANSIT" and that they were reordering them with a rush in delivery and I should have them today at the latest. I just called them this morning (again, they didn't call me with an update) to find out that the lenses came in "scratched" and had to be reordered AGAIN....WTH? First off, how unprofessional are they, not initiating contact with me when this entire mess has been their fault from the start...and secondly what kind of company takes this long with a simple lense replacement. What if my daughter had no other glasses or contacts? How could they let something so simple get so out of hand? And all I get is a weak sounding apology...I simply cannot believe that they've allowed this situation to get to this point without putting in any significant effort to truly rectify it. Needless to say, I will not be returning for future eye care or glasses as I have no faith in the work they do or how they treat their customers. I've looked up Sears Optical reviews online(too little too late) only to find that they have multiple cases and complaints against them for their shoddy business practices and customer service