The exam went as expected but when I asked for my prescription I was told it would cost me $40.00 …read more Demanding it in front of a waiting room full of patients was embarrassing and a form of intimidation. I paid it but I would never return to Halpern again and definitely would never recommend them to anyone. They should also warn patients that they use this practice of extortion.

Dr. Ryan always takes his time to make sure my script is as good as it can possibly get so I went…read moreto Eye Specialists for an exam even though I can't buy glasses there. He introduced me to Dr. Dave Creech to talk about LASIK. He had me at hello! I went home and epoxied my broken frames together and 2 weeks later I had the procedure on October 12th. The staff was phenomenal. They set up a script for a few valium from the Pharmacy inside Eden Hill to help if you are nervous. I was treated like a VIP while I was there and the procedure itself was 7 MINUTES. I could immediately see better when I walked back to the exam room from the procedure room, and went to work the next day! Today I am 20/15 in both eyes and I am seeing things I never knew existed. Goodbye eyeglasses and contact lenses, and hello to spending that money on killer sunglasses.

***UPDATE SEE BOTTOM…read more I went to the Dover Center in December - While I was on vacation - so I didn't have to use time off from work! I saw one of the Doctors. THE POSITIVES: The assistants who do your initial eye exam (not sure of their title) ie. "Cover your eye & tell me what the letters are that you see" are always super sweet and so are the front desk associates. THE NEGATIVE: The doctor that I seen. First the lady comes in followed by an associate who doesn't even speak nor is she introduced. I have been having tearing out of my right eye for months and I explained that to the doctor - it was abnormal and I was at the point of having to keep tissues to wipe my eye constantly as it was getting worse. The Doctor insisted nothing was wrong with my eye and that perhaps she could prescribe me some eye drops for allergies but she saw nothing. Her initial look through of my eye was apart of my normal exam. After stressing to her the severity of the issue and the gradual increase in tearing AND that a bug subsequently flew in my eye possibly making it worse she made no attempts to look at my eye further and determine the cause of the issue. Is it really allergies? Is it dry eye and my eye is exerting additional tears to supplement? Or is it something else? Who knows because she made no attempts to figure it out. She came in with no pleasantries which is fine if you want to get down to business but I realized in the end her only intention was to get in and out to her next patient - they must have really tight bookings to my detriment. I did a survey after the appointment and described my grievances but of course no response.. The front desk associate apologized though - as I mentioned they're professional. TODAY: 2 months later guess whose eye issue escalated *raises hand* - MINE. Now instead of just tearing, the tearing first of all has escalated to non stop, my eye is stuck closed in the morning when I wake up and I have cases of blurred vision in the morning and blurred vision from time to time through out the day out of the one eye. I had to call the emergency line and leave a message on Sunday because of the severity when I woke up and thankfully the on call Doctor which happens to be someone different than whom I saw at the appointment called me back in 3 minutes. I was very appreciative as I didn't expect to be called back especially not that soon. It was 7:30 in the morning and as a result or that kind of professionalism I will be giving this place one more shot. I hope this proves to be fruitful. My issue is that I now have to use 2.5 hours of sick time from my job and pay another $25 co pay for something that should have been handled in December. Come on now - not fair - I was proactive - and no one tried to make it right with the survey I submitted. A simple apology would have sufficed. ***Update - Yesterday's experienced was completely different. The front desk associates and assistants who do your initial eye exam were amazing per usual. I was able to speak with the person who overseas the customer service reviews and she was understanding. She realistically has to do research to determine the root cause of my concern so without taking sides she apologized for my individual experience which I appreciated. The Dr. I saw this time also stated he didn't see anything abnormal with my eye even though my symptoms escalated (thank God) but the difference is he actually looked (again to be fair the other doctor looked but it was a routine eye exam look not a look that pertained to the issue I expressed with excessive tearing) and he addressed my concerns answering my questions and explaining some potential causes in the environment and with the work that I do all day. I left with an understanding and that was absent my previous visit. All in all I wont hold this entire place accountable for 1 - 2 ppl (I also had one other experience a while ago but ill leave that one alone). Things happen I felt yesterday they made it right with the exception of me having to pay a $25 co pay and use sick time to come back in. Thank you

The Dover location I would give a 5. The Smyrna location and Dr. Kim Ho I would give a zero if…read morepossible. I have never been so embarrassed in my 62 years. I was referred by Dover to Kim for excessive eyelid skin. In a 2 minute appointment her exact words were "yeah, I'm not seeing it". I left with a sample eyedrops and a $5 coupon for Pataday. I spoke with the Smyrna office manage who said she would call me back she was rude and said after she pulled my chart

Wish I had checked this site before going there! Received a basic prescription from my eye doctor…read morefor reading glasses and did not go to the optical store in the doctor's office (for good reason). I had the prescription filled at Boscov Optical and after 4 weeks I called them to see if glasses were ready...they were not! After asking if they were coming from China, the person said "yes" and laughed. Guess the joke was on me....go there at your own risk.

I had my eye exam done at my regular doctor but the optical personal at that store were pushy and…read moreprices were marked 50% higher on frames then competition. Upon searching and asking around I was directed to Boscov's optical where I made an appointment for new glasses. The store was clean, the staff was adhering to covid 19 cleanliness protocols. I asked for assistance in selecting frames and was not disappointed. The staff helped me find frames that matched my old pair of glasses and fit my facial features. I was not rushed and during the write up of the new glasses I was told about all the options for my lenses and given very clear (layman's terms) what each option did, how it can help, and if my insurance would cover it. I can not express how friendly and courteous the staff was, specifically Nyeisha. She was so knowledgable and friendly I would definitely go back there again for my glasses!

Dr. Berman gets it! He treats his patients like they're one of the family. He really listens to…read morewhat you have to say and offers solutions, even when it comes to billing. His staff knows how to properly schedule an appointment as well. No waiting for hours to be seen. I have always been in and out in less than an hour, and that includes the time it takes to try out new glasses or contacts. I have been going to Dr. Berman's for over 10 years and have never had any problems. He also sees children and both of my kids are as happy with him as I am.

Update: my glasses were finished and ready to pick up in a few days. Picked them up from the…read morereally nice manager. They fit perfectly and are very comfortable.

Service is always consistent. Love quality of my Glasses. Associates very friendly and…read moreknowledgeable.

I ordered my free pair of glasses after cataract surgery over 6 weeks ago. They act like they've…read morenever done it before even though they're one of the busiest cataract surgery places in Delaware. It's a good thing I have somebody to read prescription labels, etc. You will need reading glasses after the surgery unless you pay $thousands for the special lenses so I would suggest you look elsewhere.

Was ignored while the people who were supposed to assist me laughed at videos on their phones…read more Came in for pickup for first time. the kiosk said I didn't have to sign in unless I had an appt so I stood and waited by the desk. The receptionist was on a business call. After standing there a few minutes, another receptionist told me if I was there for pickup I'd go behind me. The two women had been laughing at a cell phone video the whole time I had been waiting. I moved to standing right in front of one of them and she stayed on her phone. (The other one was now helping someone) Finally, I said, "do I go here for pickup; do you help me with that?" and she acted like I was being totally rude and inconveniencing her. Don't ignore people unless you want bad reviews!

Long wait to be seen. A routine exam takes 3 hours as a rule. You wait in the waiting room for an…read morehour and then you wait in the dilation room for 30 minutes or so.Then you wait in the exam room to see the doctor. Staff can be seen in the hallways talking and giggling.