Update: my glasses were finished and ready to pick up in a few days. Picked them up from the…read morereally nice manager. They fit perfectly and are very comfortable.

Service is always consistent. Love quality of my Glasses. Associates very friendly and…read moreknowledgeable.

Everyone who works there is customer friendly and the professionals are wonderful. The eye…read moreexaminations are thorough and you get quite an education while it's going on. You get great help choosing frames, too.

Awesome staff and Very freindly and helpful And the doctor I…read morehad was amazing she helped with all of my questions and very down to earth and very clean offiice they girls up front were amazing as well

Love her! She takes her time, does the whole exam herself and explains everything. The front staff…read moreis also super friendly. The location is now in downtown dover and a little tricky to find but totally worth it. It's not like halpern where you are just another number and a quick dollar. You don't have to wait and you can tell she enjoys helping people.

I love doctor Sterling! He is my favorite doctor to go to. He has such a fun personality and I…read moreenjoy talking to him every time i go. I can imagine he is great with kids. The front desk staff are the nicest ladies ever, and I can only remember one time where I had to bother to sit down at all, and just for a few minutes, I'm always seen right away. Highly recommend.

Do not waste your $$$! A contact exam is $120 while comparable offices charge $50. After paying…read moredouble they refused to give me my contact prescription so I can get my contacts at a cheaper price. They hold your prescription hostage so you have to buy through them at a $10 markup per box.

Avoid this office. Had exam here and the glasses made at Lens Crafters and the prescription is…read moredefinitely wrong. I've been back to Smyrna office for a troubleshoot (what they call it) only to get told I have to schedule an appointment with the original doctor. Why didn't they just say that in first place. Its taking weeks for My Eye Dr to take care of it and you can only go through the dr who gave you prescription. Never again.

From the owner: MyEyeDr. is your trusted community doctor providing the best in vision health care and the best…read moreselection of eyewear. We welcome all insurances.

Despite giving them my insurance information weeks ahead of my appointment, they said they couldn't…read morefigure it out, and I was forced into an ultimatum: Pay out of pocket and submit the claim to my insurance or don't have the appointment. I then paid out of pocket, submitted it to my insurance. Then trying to get them to refund the difference in the bill due to the in-network discount has been like pulling teeth. Multiple calls from my end. No call from them. Countless time on hold, and I have had to explain the problem over and over. A miserable experience.

Prices for one thing! Even with my insurance eye allowance I ended up having to pay $200 with some…read morefeatures having to give up on! The staff was pleasant but I didn't feel the professionalism that I'be felt in the past with other ophthalmologists! I don't know if the eye testing has improved to eliminate steps that I've gone through before or if it's a lack of being thorough! I have to tilt my head down to see captions on tv properly at top of my lenses!

They have excellent customer service skills and are very kind and greet you with a smile they were…read morehelpful with all of my needs Dr Hohmann was great she explained everything to me very kind and friendlyit was one of the best experiences I've had I highly recommend them i am so glad i picked their office to go to

I will no longer go here for my eye care needs. I went in for an eye exam in November of 2021, like…read moreI do every year with this provider for the last several years. Exam went well but when I went to buy glasses, I was suddenly dealing with a "car dealership", at least that is what it felt like. I was told my glasses were over $800 after my insurance. I have paid between the High $200's to the upper $300's for years. After I objected, the price suddenly came down to the High $200's. I didn't appreciate that at all. I got a copy of my prescription and bought my glasses elsewhere. Then today, I show up with my daughter for her 8AM appointment, that has been scheduled for a year of course, to be told that her appointment has been canceled and rescheduled. She missed school in the morning and I took off of work in the morning for this appointment. The soonest they could "squeeze" us in was 11AM the same day. So I could drive home a half hour each way or hang out for 3 hours. Way to go...one mistake, o'kay. Two mistakes, and you could have done more to accommodate the mistake but didn't seem to have any interest in that. I guess you have plenty of business and you are not concerned. Not happy since you changed to Simon Eye and I will not be back. I am making an appointment for myself and my daughter elsewhere.

Ladies at the desk were rude. I had to stand and wait for them to finish eating their meals before…read morethey would even speak to me. They then let me pay half my bill and sent me to their other office down the street to pay the rest of the bill. Ladies at the other office informed me that they could've taken payment for whole bill

when I go to the Action on Governors Avenue, they are free nice and polite and pleasant people. My…read moreweight does not be that long. They do have a lot of things going on different tests and stuff so you just have to be patient and wait your turn to be called. He just has to be patient.

Always excellent customer service and they will work with you to assist in getting the best eye…read morecare for you.

The worst!!! Staff is nice however my glasses had to go back twice to be fixed!! The first time…read morethey said it didn't meet their standards and the second time they didn't even put the anti glare on that I paid 90$for!!!! And not one phone call about when they came in or had to go back!!!!!

I am an "out-of-town-client" that experienced a superior / initial consultation followed by…read morehorrible follow-up service @ Halpern Associates. In a nutshell, I travel from Fairfax, VA to visit my elderly folks in Dover, DE on an alternating weekly basis. During a recent visit, I accidentally tore a contact lens and needed an immediate replacement. Halpern Assoc. accepted my request for an appointment on 5/15/12. I enjoyed my experience so much, that I decided to purchase both new glasses and contact lenses after my initial consultation. At the conclusion of my evaluation, I was provided with two new contact lenses and I both paid for my (initial) lenses and new glasses. Dr. Halpern supposedly instructed me to call him directly to confirm my lenses were acceptable after wearing for one week - so he could provide me with the additional lenses. Apparently I misunderstood. Additional lenses were never sent to me after a month without any communication, I re-established communication on 6/13/12 to relay my concerns. Additionally, after speaking with Dr. Halpern (on 6/13/12), my glasses were not ready for pick-up either when I visited the S Govenors La. location on 6/15/12. I learned during this second visit that my glasses were not ordered until 6/13....AND that my contact lenses were to cost me an ADDITIONAL $320.00, which I hesitantly paid for on 6/15/12... To date, I have a supply of contact lenses ample for one year. I have yet to receive my glasses and have spent in excess of $800.00. This type of carelessness warrants NO REPEAT BUSINESS. I could have had the same procedures performed & received my final products in less that a week for LESS THAN HALF THE COST than Dr. Halpern's practice charged me in the Washington, DC area. BE SURE TO ASK ABOUT ALL PROCEDURES & RELATED EXPENSES BEFORE DOING BUSINESS WITH HALPERN ASSOCIATES!! If the back-end of my transaction was performed much more quickly / and with ample communication, I would have had a MUCH better customer experience. Unfortunately, the poorly trained personnel & unambitious staff has cost Dr. Halpern any future business on my behalf.