This was one of the most frustrating and time wasting experience ever. I dealt with three different people and each one had to start over with the order. I had to go through the process of lens wanted, insurance twice. When I finally got to what I hoped was the end, the gentleman helping me, suddenly said that my prescription was different than my last which was simply not true. He checked again and said that he was correct and began telling me the differences. What I realized was that he was trying to build my glasses around my husband's glasses. That was it! I told him I would not use their horrible services and would go to Northgate. No apology given with the only thing being said, "we are understaffed!" No you are incompetent. This branch needs to be closed. By the way, went to Northgate and got everything done in 15 minutes! read more

Friendly but often uninformed staff. Apparently never has record of info you've given on prior visits. And the delay!!! We're still waiting 45 minutes after our scheduled appointment time.... read more

Great customer service from Alina. The LensCrafters Corte Madera store seems to have made very positive strides recently! My family's experience with the service at this store has mostly been mediocre; however, we certainly received great, professional service yesterday from Alina and it appeared that other employees at this store were working very intently to help their customers. Alina very patiently helped my son find the lenses he needed and, then, worked with us very deliberately to determine how to best leverage our insurance! It's great experiences with people that create positive customer experiences and we certainly had an outstanding customer service experience with Alina. Hats off to her and whoever helped train her! Very well done! read more

Nice staff, Jessie is the best. Very professional, efficient, and pleasant to deal with. He really wants to help customers. He let us in a few minutes before opening as it was raining outside The doctor was great as well. Very good experience. read more

We always use this store if we need to get our glasses or sunglasses repaired. The service is always very good, the people working there are sweet and they do an amazing job. read more

I've had less than stellar customer service at this store. When I walked in today, that's what I expected but what a surprise. Ryan stayed with me and did everything he could to help me find new glasses and new sunglasses. In his quiet patient manner, he listened and respected my concerns. He stayed with me until I'd found what I was pleased with. He's awesome. Whatever he's being paid, it's not enough. From past experiences, I thought this would be my last visit there. (I've been a customer for many years, and only was willing to go one more time because I had a coupon). Ryan changed my mind. Thank you so much! Alberta read more

I never write reviews on here, but this was beyond bad. The first time I went the eye doctor was rude and made unprofessional comments about other disciplines of healthcare workers. She told me to follow up by phone to confirm my prescription, and I called the clinic for a week straight but no one ever answered the phone. I called LensCrafters corporate and could get no information. I had to take a sick day to go back and confirm the prescription. I asked for a paper copy to order my contacts through an outside vendor and they complained, but they did give me one. I got home and realized the prescription they wrote out did not match the samples I had used. I had to take another day off work to return to clinic to fix this. I had a follow up appt with a different eye doctor there who treated me like a problem because I had previously complained. I recently moved and went to a new eye doctor and I found out this practice had changed the axis of my astigmatism incorrectly. I now have a new prescription which matches what I used before coming to LensCrafter Corte Madera. I strongly recommend no one trust this practice with their health or vision benefits. read more

meant to post this a few weeks ago, a young man by the name of Jesse helped my son during our visit. BEST CUSTOMER SERVICE EVER. My sons glasses broke in half on our trip so we stopped at the closest Lens Crafters we could find. He worked with us getting a new pair of frames and better lenses for my son as he listened to most of his problems he was having with his old pair. We were even able to order and pick them up before we left back home (which coincidentally Jesse happens to be from the same area). read more

I was served by Jose, Kathleen, and Usama. All were great! Usama helped me greatly with my new sunglass prescription order, while Jose and Kathleen did my eye exam(eye med). Would definitely recommend! read more

I recently visited Lens Crafters Corte Madera and had a great experience. I was surprised to see others had a poor experience so I wanted to share. I had to wait for my appointment due to a machine having to be rebooted and the staff were very apologetic for my wait and made my time feel valued. I had new insurance and rather than viewing my card the staff pulled it immediately up through their system. Dr. Hum is wonderful! She is friendly and had a great manner about her. I called back to order contacts and Kenzie was so helpful giving me different pricing options, finding if I had any special offers with my insurance and sent my contacts directly to my home. I will be going here for future eye exams and highly recommend. read more

Best customer service ever! Walked in because one of my lenses kept popping out. As I waited I observed the staff and they were all super friendly and professional, even with the hoity toity customers. They fixed my glasses In 10 minutes and didn't even charge me. I'm super impressed and they have a new customer. read more

Walked in for a prescription and new pair of glasses and was very pleased with the service and how thorough my examination was. Dr. Ng did a great job, I'm happy with my prescription, and she was welcoming and fun through the whole process. My new frames are cute and fit my face well. But in retrospect I would not have gotten the anti-glare coating on my lenses as it was pricey and I don't notice any improvement. Overall a great spot to go. Good service, great optometrist, and many fashionable frames to chose from. read more

Me and my husband we just made our new glasses in Lens Crafters, Corte Madera. Sami was our technician. She is absolutly amazing! She is friendly and she will tell you exactly what you need and what is the best for your eyes, your budget and your face. I can say she really knows her job and how to take care of custumers. Thanks to her we have the best glasses now. She help us to choose our lens and the frames to fit our faces perfect and to much with the lens. We recommend Sami to all others which try to make new glasses! She is very professional in all what she is doing there. read more

I didn't know what to expect since it was my first visit to LensCrafters in Corte Madera. Right from the beginning, the people at the front desk were very nice. Next was my eye exam and again very professional and very thorough. They also refrain from trying to hard sell you anything beyond what you came in for which is rare these days. I don't write a lot of reviews, but in this case I felt I should since I walked away a very satisfied customer. read more

Horrible customer service. Had to come in more than once to get my glasses adjusted because they can't do them correctly the first time. Will probably end up getting them adjusted at the Northgate location because they are much more helpful and capable of doing things right at the Northgate location. Very disappointed in this LensCrafters location. read more

My recent purchases have not been trouble free but Rowena, the General Mgr, has been so helpful that they warrant 5 stars. I would not consider going anywhere else. read more

Bought a new Oakley frame (works well) but the lenses (produced in store) were made too fast and too sloppy so they don't look identical.

I recently stopped in to look around for new reading/PC glasses. The staff member that assisted me was so friendly and professional that I decided to have my eyes examined. I was very impressed with the eye exam equipment and technologies that LensCrafters has put in place. Came back with my husband to purchase some sunglasses and he ended up having an eye exam and purchasing new glasses as well. We were both very pleased with our experience and the professional customer service. read more

On Tuesday afternoon, I went to this location to have my eyeglasses repaired. The string that holds my lens in place had broken. Emily who is an employee at this location told me the repair should only take 5 minutes. I told her I had to make another stop in the mall and that I would come back. 10 minutes later when I returned, she handed me my glasses and told me that she didn't want me to have to wait, so she personally did the repair herself. She went on to explain that the technicians were backed up and would have taken an hour to complete the repair. I was so happy! I had an appointment in San Francisco and would never have made it in time and did not have time to come back since I live in San Francisco as well. I do travel to Corte Madera about twice a month, so I will always go to this particular location in the future for my eyeglass needs. Kudos to Emily for going the extra mile! read more

My husband and I were delighted (and I must admit, somewhat surprised) by our recent experience purchasing frames, lenses, and prescription sunglasses at the Corte Madera LensCrafters. Jose, Usama, and Paul gave us superb service! They were excellent listeners, helped us to find good fits for our faces and our needs, assisted us in tracking down insurance and AAA benefits, and prepared our new glasses quickly and with expert skill. We are thrilled with our new glasses, their fit, and function. We've spent much more time and money in the past few years at boutique-style frame stores in San Francisco, and found our experience at the Corte Madera LensCrafters to be greatly superior. We will return for future needs. read more

I got my eyes examined there a couple days ago. Everyone is very helpful and the doctor was extremely nice. The glasses they have are so nice and it was hard to pick just one. If they have your prescription in stock they can have your glasses the same day. Sometimes in less than an hour. If you order contacts they take about a week to come in. I don't have insurance and they gave me a discount which helped out. read more

What a bad deal! The optometrist short cuts and lies about the products that are discontinued and such! Not very truthful!

Terrible service. Terrible staff. The doctor/ophthalmologist was great there - patient and thorough. Got my contacts in and out (first time wearer) but wouldn't give me a prescription in the end read more

I had an exam and got three pairs of glasses. I could not be happier with the whole experience. A joy from beginning to end! Everyone was so cool and so professional. read more

Fair to midland products and service at boutique prices. Brace yourself for sticker shock!

Dr. Ng is simply wonderful! I highly recommend her. My husband needed an eye exam for the DMV and we called and got an appointment within an hour. Dr. Ng is very professional and very nice. The technician who did the screening was also very good. read more

I had a Great experience here on Monday. I am a first time glasses customer and they were very helpful! I talked with three different people and they were all great . Friendly and knew a lot of helpful information for me . Not to mention my glasses were ready in 40 minutes ! I was under the impression that i would have to wait about a week so this was a pleasant surprise . Will definitely be returning read more

I ordered a year's supply of daily wear contacts at a cost of hundreds of dollars. When I received the contacts, my vision was not as expected. The doctors worked with me to ensure my prescription met my needs and arranged for an exchange for the unopened boxes. Easy. read more

Not knowledge, helpful or friendly. Combine that with overpriced and this place isn't worth the trip. I've been to this Lenscrafters twice and both times was the same - overpriced and under-serviced. The main motivation seems to be to upsell as much as possible. The first time I went there they over-prescribed -- trying to sell me lenses for distance and reading. (My reading vision is great.) The glasses would have been over $600 with the prescription they were suggesting. I called them on it and made them change it. The second time I went (today) I told them that I needed a prescription for single vision distance glasses. When I called a week ago to make the appointment, I specifically asked if they take a Pupillary Distance (PD) measurement. I was told there is a machine that does it and it is written on the prescription. When I asked the optometrist for it today, she told me, "You can measure it yourself; look up online how to do it." (Nice, eh?!) When I said that I was told they have a machine that takes it, she said the machine isn't accurate. I got the prescription - no PD measurement. They seem more interested in their commission than in listening to and understanding what you really need. read more

Waited over 2 weeks for frameless glasses that were promised in 7-10 days. Waited another 15 minutes in store before being waited on to pick-up glasses. Had a 30 second fitting review by person who stated that , "they look straight to me". Got home and checked myself to find that glasses were obviously in need of proper alignment and fitting. These glasses cost over $600. Incompetence at every level except taking your money. read more