Although my insurance didn't cover this place. My husband and I still wanted to come here for glasses. They had a large selection and they were able to put in prescription lenses in our Meta glasses. Every associate at this location was incredibly friendly and professional. This place was very well lit and clean. We had our eyes checked and both my husband and I bought 4 lenses and two frames. We got a great price because of the promotion they had and the entire experience was great. Love this place. read more

LensCrafters - Optometrists Near Me - Corona, California

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Very disappointed. The store's posted hours said they close at 6:30 PM, but when I arrived at 6:00 PM the doors were already locked and no one was letting customers in. It's frustrating to make the trip based on the listed hours only to find the store closed early. Please update your hours accurately or stay open until the posted closing time. read more

LensCrafters - Optometrists Near Me - Corona, California

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Came in looking for some frames!! I already had my updated prescription. But wanted some nice frames to go with it. I'm a previous LensCrafters customer, and I have always had good service. I've been to the Corona and Riverside locations. They offer a great selection of frames. I found a cute pair of glasses for my far sightedness and one for my near sightedness. Yes, I'm blind as a bat lol My glasses came in two weeks and I love them! The frames are too cute. Good customer service and I got a text message when they were ready for pickup. read more

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From the awkward, long trek into the store, to ME having to greet the employees from what feels like a football field away, to the Dr acting snooty when you're waiting to see her.. please stay far away from this establishment. If there was an option to give zero stars, I would!!!!! I initially came here due to the fact I was under the impression they did glasses same day. - apparently not anymore. They're doing away with their labs - ok good to know ahead of time. The ONLY good part of my visit was with the long haired man who did my visual fields testing. He was actually really nice and personable, I don't remember his name unfortunately. The Dr herself seriously rushed with my appointment. As soon as I was kicked out of the room to go pick out frames, the Dr FLEW out of the whole store to go on her lunch break. You would've thought there was an emergency by how fast she left. I'm surprised she didn't leave a smoke trail behind her. Not to mention that when you're sitting in the orange chairs that look like they got pulled from the dumpster behind the business, she will stare you down and not say two words to you until YOU say something to her. Huh? Lady this is your office, where's your bedside manners? She gives off high school attitude. We all know how that is... Anyway, i know my Rx, as I used to work in an eye doctor office years ago. Once I saw what my rx was on paper, I knew it wasn't going to be strong enough. Sure enough, I told one of the girls at the front desk after I picked up the glasses that one eye was fuzzier than the other. They told me to give it a week to adjust. Adjust to what? Straining to see? Got it. I wore the glasses for 15 mins and I had a debilitating headache that lasted 2 days. Thanks The next few days was spent contacting my insurance and LensCrafters customer service to give me back my benefits and so I can return these glasses to them. Which as of today has been done. 8/21/25. Awaiting my refund for the visit and the frames. All trust I put in this place is gone. I will never be back or recommend LensCrafters or this particular Dr to anyone. Trina Patel, and the retail store staff..... do better. read more

LensCrafters - How do you mess up this bad? Save time and go see Dr Rothbard instead. - Optometrists Near Me - Corona, California

Deception. Told me they couldn't find my insurance when they knew they were out my insurance network. The salesgirl was very personable and knowledgeable so she knew read more

Poor customer service, you have to walk up to them to be greet them they will not greet you the staff is terrible. I went again to pick up the glasses and she just handed them to me didn't ask if the fit was right or if it felt good. They used to have great service i'm not sure how it turned so bad. When asked if I should sit down they said to give it 2 weeks and return if it doesn't feel right because it takes 2 weeks for you to get used to wearing glasses mind you i'm talking about how they fit in the ear not about how it feels seeing with them. Sad that their customer is not their number 1 priority. My mom was picking up her glasses as well and same thing just handed her the glasses in the case and that was that. read more

They had a great selection of glasses, which is why I went in the first place, but I immediately regretted it because of the employees. Edd (or Eddie) had a rude attitude and acted like he didn't want to be there. His poor customer service made the whole experience uncomfortable. This store really needs to hire better staff who actually want to help customers and represent the business professionally. read more

Great service all around. I have been coming here for several years. They are always friendly and answer all my questions.

After my excellent eye exam, the inefficiency of the store staff became apparent. I looked at frames for over 30 minutes, but everyone was too busy to help me and didn't look up from the computers. 2 other customers came in and were assisted promptly. I realized the staff was new and could not handle the work. I decided not to trust them to fit new glasses for me. When my husband finished his eye exam, we paid for both exams and promptly left. My paperwork had become buried under other papers. 2 weeks later, I'm now receiving messages that it's time for my annual eye exam. They must have buried my paperwork again. read more

I have been using Lens Crafters for several years and was generally happy with their service. Went in this year for my annual exam and was fittted with a new pair of glasses which were $500+ after insurance and my copay obligation. After a few days the lens popped out when I placed them on a desk, and again a few weeks later. Each time they adjusted them. It happened again this morning so I contacted the office requesting a replacement since they could not apparently fix teh problem. I was informed there was nothing they would do except offering to give me a new screw??!! Beware of their pricing and products....... read more

Service is always great. Eddie was the one who helped today, super helpful and explained anything I had a query about.

LensCrafters official site is MUCH CHEAPER than this store. The people working there are trying to get every single dollar they can get from you!!! The price they are offering is a big lie DO NOT believe them. read more

The young lady who did my exams was amazing and very friendly, she did a great job explaining everything step by step and also gave me alternatives. Both the Doctor and person who helped me finalized my visit were also both very friendly and went above and beyond. Over all my visit was great. Fast, Easy and over all a great experience. Thank you guys :) read more

Wow! Wow! Wow! I'm giving LensCrafters an excellent review! The lens fell out of my glasses and I really needed them the other night so I called them at about 6:30pm and asked if they could help put them back. The amazing Michelle stated that she could definitely try to help that they closed at 7pm but if I came right over she would try to fix them! I was so relieved! I asked her how much it would be and she said, nothing! She wanted to help me so there would be no fee. A rushed right over and she fixed my glasses!!! Her and Hugo were starting closing procedure but did not let that stop them from giving excellent customer service!! I even ordered a new lens!!! I will definitely be back!! Thx again lens crafters! If you go there ask for Michelle or Hugo, they will take care of you!! read more

LensCrafters - Optometrists Near Me - Corona, California

Citlalli, is an awesome sales person!!! She was knowledgeable and very very nice and helpful!!! Best experience getting my glasses!! I'll have my sunglasses made next!!! They also have a super great selection of designer glasses!! Highly recommend this store!! read more

Needing eyeglasses repaired? I had a reading pair with a bent earpiece and called LensCrafters (Corona) very late in the day. I spoke with Rose - what a pleasure! She assured me that I could be helped and the following A.M. both she and Mngr Alexandra (sp?) resolved my problem. Both were efficient and gracious and left me feeling that I had a Rolex/Lexus experience. The store was immaculate and had an immense selection from which to choose! I'll be back based upon my experience, thanks to these two ladies! I know you'll be equally as satisfied as I was!! read more

I recently visited LensCrafters on Tuscany in Corona. I needed to select frames and wanted to ensure I found some I actually liked and looked good on me. (I have had trouble in the past with a different local optician who I was very unhappy with, and I was needing to find a new optician). I walked into LensCrafters and was immediately greeted by several technicians and Citlalli assisted me. I was amazed at the vast selection and lay out of the store. I was initially able to find about 10 frames and was in the process of elimination. Citlalli would check up on my progress and answer any questions. She gave suggestions on what to look for, how they looked on my face, shapes, color palates, etc. Citlalli was so friendly, knowledgeable, personable, patient, and was really caring. I selected a pair for a future purchase. I later looked at other locations/companies searching for frames and decided LensCrafters was the one. I returned and of course, found a few more frames to consider. Aleksandra assisted me as Citlalli was with another customer. I was also impressed with Aleksandra. She too was extremely friendly, knowledgeable, caring and personable. I was guided through the set-up of progressive lenses. I walked out of there feeling wonderful about the entire experience with both Citlalli and Aleksandra. I cannot get over how impressed I was by both Aleksandra and Citlalli. They were a breath of fresh air and were exemplary in every way. I was so impressed with them that I brought my husband back the next week for his glasses and sunglasses. What a joy to be able to now have an optician that I can depend upon, trust and can refer people to. Amazing experience, thank you! read more

This is hands down the best eye doctor visit I've ever had. Well, I haven't seen one in ages because I'm always scared to visit any types of doctors. I guess I have some type of anxiety when I do go to one. My fiancé wanted me to get my eyes checked because he wants me to stay on top of my good health type of deal. I went inside to make an appointment, and they were able to schedule me in for the next day. I told the lady in the front I have high anxieties when visiting any type of doctors. I asked her about the puff eye thing that is involved in the exam... and I told her I really don't like that part of the exam. She told me they don't use that anymore, and I was like Thank God! They used a different type of technology now. I was very happy with that. I was pretty relieved. The last time I took that exam... it took them 20 minutes to get my eyes to stop blinking lol! Roscelle who took my eye test was very nice. She would randomly ask me if my anxiety levels are ok, for when I took the quiz they sent me I said in the quiz that I have high anxiety levels for certain types of things and visiting any type of doctors are one of them. Dr. Lam is amazing! He made me felt super comfortable, and I didn't have any issues after him explaining my prescription and what was going on with my eyes. He is very easy to talk too, and he was also happy that an Asian was visiting. He said their are not that many Asian's visiting his place. We had an interesting talk about different things about eyes and so forth. He even recommended some Asian restaurants that he has tried near the area, for I'm always looking for Asian foods in the area. Their aren't many since this is mainly white and Latino dominant area. This is definitely my go-to eye doctor from now on. He was super cool and super nice! I would recommend him to anyone! read more

This is the worst location. I have used LensCrafters for YEARS. Every employee here is incapable of taking responsibility of their mistakes. I bought three pairs of glasses (two pairs of regular glasses one pair of sunglasses) .The frames I ordered were the bigger size and I have a small face and I noticed this. I asked the woman is this the smaller frame size for this style. She looks up the dimensions and assures me this in fact was the smaller size and I thought wow I must be losing my mind wore them for three days until I went back to get my prescription adjusted.( it was also the wrong prescription they fixed this easily not a big deal) When adjusting it I see the floor model of the frames and I check them against each other and they WERE smaller so I told the woman helping me and she says yes the frames you have are the bigger frames. THE OTHER WOMAN LIED TO MY FACE when I caught their mistake the first time! Secondly When they got me the corrected prescription and the corrected size frame in the frames were extremely bent. I laughed out loud because they looked so ridiculous. The women helping me just said I see nothing wrong so I then went and got the frame again from the floor model and placed it right next to the other one and she just says huh maybe a little off.... and she goes to heat the frames to adjust them. But making me feel like an idiot and I was the problem is not the correct way to fix a problem with their own product. Why can't they acknowledge this issue and just help fix it.. I would not be mad in that case. Just fix it! Don't try to cover the issue...I just took the glasses and kept trying to bend them myself because I was so tired of dealing with them... THEN my sun glasses finally come in. I ordered a gray tint and these came in brown tint. I told the lady helping me she looks in her system and says no you ordered brown. I said no the woman helping me but an order for brown then cancelled it and ordered the gray after I corrected her when placing the order she keeps looking and says yes your right I do see that... She then says we will just put an additional dark tint in house to fix this I asked if it would still look brown threw the lens and she said no. I told her I would prefer to get what I paid for and them correctly place the order she assures me no it wont look brown so they tried and guess what still brown.. SO they ordered the correct ones. After me persisting that I didn't like them. Finally got everything back and corrected after being made feel like I was the problem repeatedly. Now I am having migraines every night after wearing my glasses all day so I assumed I probably need a new exam. I called them to set and appointment and she for whatever reason could not pull my coverage. Told me to call myself and see what my coverages were I had them e mailed to me and I asked them even if its out of network if they would be covered and I was assured all is good. I call them back and she says yet again sorry I can't pull your coverage I said no problem I got it all emailed . She says no I need to be able to pull it up myself it must be blocked on your insurance end and told me to call them again I said no I did and they assured my it would be covered she says oh well I can't find it on my end. So then I said you know you guys make it so hard to do business with you, I'm sure you remember me I had SO MANY complications with you guys and she just goes yep I remember. Then I said should I just go somewhere else and she said yes you could try that...... WHAT? Just the worst service ever and I don't get why they don't like me... Threw all these issues I remained understanding and calm.. But from this last phone call I'm just so over it. read more

Surprised by some of these low reviews, but I had a great experience here today. I did not get her name, but the lady who helped me behind the counter on Tuesday morning 8/13/19 was very friendly and fixed my Rayban glasses which has snapped apart after the screw came out on one of the sides. She gladly fixed it for free and it took literally less than 2 minutes. I've always had very good experiences with LensCrafters and knowing that this location exists fairly close to my new place is great. It's somewhat hidden and this place doesn't seem too busy either so it's definitely a good option compared to a typical LensCrafters that I've been to inside a mall or within a department at Macy's or so. Thank you! read more

Great service, huge selection of frames. Ordered two glasses and was in and out in no time.

I've been coming to this location for years. Today that all changed. They scheduled this appointment automatically for me about a month ago, and was confirmed by a rep when I called to ask about pricing and when my insurance benefits start over, because I was out of contacts. I was told it started over on the 18th and had an appointment for the 23 to renew my rx then and buy more using my benefits. We discussed pricing and I was never told I would have a copay (never have in the past) but she noticed the change in benefits and conveyed the difference that would affect how much I would have to cover for the contacts. Fast forward to the 23, I go in on time and check in, I overhear them saying to have me wait and the Dr will handle this other customer first. 20 minutes later they take me to the back for the basic tests. The tech cleans the chin rest on the machine with an alcohol wipe but doesn't touch the forehead rest, doesn't clean the other machine but assures me they were already sanitized. She then starts to use facial tissue to "sanitize" the other equipment (handheld eye pressure, colorblind test glasses). So that's awesome. She then urges me to have my eyes dialed or to pay the extra premium for the machine, which would bring my total cost to X amount. I'm taken aback because I wasn't aware there was a copay. She apologizes and leads me out to the lobby to look into it further. Then tells me the copay is for the "eye health exam" and doesn't include the cost for my glasses rx exam. I'm baffled because 1) when did they start doing separate exams? I've been wearing glasses for over 20 years and never had a health check up on my eyes without a rx exam. 2) why are they trying to renew my glasses rx when I just had them done a year ago and the rx last 2 years? I need contacts, not glasses. I explain this to them and they tell me they can add on the exam for contacts but it'll cost more. I came in anticipating to pay the leftover cost for my contacts after benefits kick in, not all this extra stuff. They've screwed me over because I could have easily purchased more contacts out of pocket a month ago for the same price they're trying to charge for the exam alone. They say they're sorry for the inconvenience and ask if I'd like to reschedule my appointment. At this point I've been there for an hour and still have other errands to run, I walked out. They've wasted my time in so many ways and I find it ridiculous that they weren't upfront about the costs or exams. I won't be returning to a lenscrafters after this. read more

My first experience at Ontario Mall Len Crafters was very disappointing and upsetting to find out that Manuel who supposed to be one of the managers there took my information place it on the glass sealed and told me that they will be there. Well glasses are gone!!! I've called left a message my number to call back no call back no one answers the phone! Very irresponsible I believed him when he said my glasses would be there a complete lie!! No phone call or follow up!! Irresponsible!! read more

Visited for the first time this week. Great services! Rose was super helpful! She helped measure my glasses and put on contacts. Definitely recommend! read more

Not many places of business can I go right now that I feel comfortable not having to use hand sanitizer after everything I touch, but this LensCrafters was one of them. I was greeted, helped, and welcomed with the best service. The technician (Roselle) who helped from start to finish was very helpful in all the new things LensCrafters has to offer and their new processes for eye exams. The young optometrist whom I met for the first time is now my go-to optometrist. She was very detailed and helpful about my eye conditions and even told me something new that none of my past doctors have said!! Very caring and everyone takes their profession very seriously here but with a fun attitude. I was helped with glasses and though the selection wasn't the biggest, the overall quality of service was phenomenal. I left with a smile. read more

Nice glasses :) flexible appointments which is great. I got my glasses here a few years ago and i like them.

It's taken nearly 2 months to receive glasses that I was told would be with in 10 days. After multiple calls I finally spoke to someone who was rude, unprofessional and discourteous. I still have not received my glasses and I spent a lot of money for them. Common courtesy is something sorely lacking nowadays especially at this lens crafters. read more

This place has horrible customer service. A sales associate appproached me after making me wait 20 minutes. Then he helped me for 10 minutes and told me that another one of his associate will come and assist while he goes and helps another customer. Well, I waited a good 30-40 minutes browsing around and STILL NO ASSOCIATE and I see they keep helping the new customers. It was obvious I was there because I was there since they opened. Is it because I am a different race that is why they neglected me? Or because I am a different gender? Or because of my age? Well whatever it is, I don't think I deserve this kind of treatment so I left. Never coming back again. read more

Great customer service. I got my sunglasses adjusted because they were too lose. I didn't even purchase my sunglasses there.

Leaving it short... they are such a large franchise they simply so not care about their customers/ patients. I do not understand why they even make appointments when it feels like they're just squeezing you in and make you wait much longer than you should be. The only good thing is that they have a large selection. Overpriced and bad service. read more

Best experience ever!! My son needed his annual exam and updated glasses and contact lenses. We have been going to Lens Crafters since he was young (now a teenager) and always had good service. Today was exceptional! He made his appointment online and we were assisted immediately. The salesperson (I am so sorry I forgot his name!!!) was amazing. He helped us pick out a pair of glasses and gave us all completely thorough recommendations to decide on what to order. What a great experience and we will certainly never go anywhere else! Thank you!! read more

Outstanding Customer Service from A to Z! The staff were very friendly, fast and professional, but especially Kimberly C. She did a great job showing the plenty of glasses and payment options available at the store and guiding me in the selecting off the perfect fitting glasses. Thanks Kim C, you are the best! CraftLens at the Crossing tiene el Mejor Servicio al cliente en todos los sentidos! Todo el personal siempre mostro su amabilidad y profesionalidad durante la medicion ocular y seleccion de ofertas, pero la mejor fue Kimberly C. Con mucha amabilidad, ella me ayudo a escojer los lentes y marcos perfectos para mi asi como las mejores ofertas. Muchas Gracias Kim C! read more

Great service; staff was/is super nice and helpful. Specifically wanna thank Anthony for helping me out and fixing my frames!!

I've mixed review here. I end up meeting either great staff like Tony or I get to meet people who are not with great communication and they behave rude, they don't want to hear the customer concern and only speak what they want to speak. Also the pricing is so weird, they have different systems and they give you mixed pricing and it's so confusing for customer. We don't understand the optometric language so you need to slow down and help the customer understand what he/she is paying. Even after a good portion of insurance money and having a basic and not so fancy configuration on lenses they charge a lot of bucks. In this macro economy they need to make sure they treat the customers well and be considerate in pricing. read more

I have never had a Dr as cool and funny as Dr Jason Lam. I never thought I'd ever use those 2 words to describe an optometrist but those words describe him perfectly. It seems like a lot of the bad reviews are about the front desk staff (tho my experience w them was fine) or about something unrelated to the drs, which makes sense because there's no way you can't like Dr. Lam. It was also great they accepted my insurance (IEHP) & could fit me in the next day. I had no issues with the front staff. I was checked in promptly and taken to a room to do the first part of the eye exam by who I'm assuming is the assistant optometrist. She said she forgot to wipe down the equipment and proceeded to do so w/ a Clorox wipe. I'm not scared of germs or w.e but I appreciate that she did that even tho I would have been none the wiser if she didn't say anything. If you don't see her wiping down something then she probably already did. I then proceeded with the standard tests and was waiting for the part where they shoot air into your eyes, but to my relief they said they have a new way that isn't as intense, and it wasn't! She then explained that my insurance covers the health assessment part which is where the dr dilates my eyes and checks it for any abnormalities. This would require a 2nd appt and then around 6 hour downtime afterwards. Or they had a less invasive option where a machine/camera thing takes pics of your eyes and that has no downtime and could be done right away, but it has a copay of $39. I didn't want to spend any out of pocket money so I went with the first option which was completely fine with her. I didn't feel pressured at all to pick one option over the other. This all took about 20 min. The 2nd half of the eye exam was with Dr. Lam. Immediately he was very friendly and conversations. We're both Asian so he asked about my ethnicity and I was surprised to learn he visited the country my parents are from (Cambodia). He said he was there for charity work and gave eyeglasses to an entire village. Super impressive and charitable! We talked about more things like food & other stuff. He's actually super funny and had me laughing the entire time. The eye exam itself was pretty quick and easy to do, and soon I was done. He walked me out to the front and I checked out with the front staff workers. I was never pressured to buy anything and I didn't pay any out of pocket expenses. I highly recommend this place specifically Dr Lam!! read more

Yesterday was my first time at this office. Fantastic experience all around. Dr Lam was fantastic. He spent a lot of time with me answering all my questions as I was going from glasses to contacts. I could not read without my glasses but I could see far away. I can see now and with contacts! No more taking my readers off and on all day. I can see my phone too so clear! Life changing! Thank you Dr. and to all the staff. Highly recommend this office and this doctor. read more

Came here for a frame adjustment. That went well, frames are adjusted. There is a stupid no guns allowed sign on the door. I laughed when I saw this..... I'm sure that robber will respect that sign. Banks don't even have a sign like that, why do you guys? If I have a concealed carry permit, I'm ignoring this sign. It's just a request under the eyes of the law. read more

Great prices, excellent service! They were so kind with my elderly father!! Our glasses were $600 with the optometrist and far less than half here with all of the upgrades! I will continue to use them always! read more

The absolute worst customer service ever at Lenscrafters!!! The girl who draws fake freckles on her face is very inexperienced. I came here on a Sunday, two weeks ago, with my bff. It was his birthday and had some errands to run before we had some fun. I decided to come along because I also needed a vision exam and I have been coming to Lenscrafters for the last 14 years in Hawaii, Alabama, Nevada, Arizona and California with zero issues until Corona. The check in process was whack! Not only could they not find me in their system even after 14 years of being a consistent customer, they didn't add me so they could the following year. The girl with the fake freckles and I got off to a bad start when she asked me to take out my contacts then did a vision test and I failed...she had a hard believing that I couldn't see...like, really? I am blind which is why I am here getting a prescription for contacts! So that was drama...from her. Then she sold me these expensive ass lenses, told me they'd be shipped to the office then to my address...except she didn't bother ask or confirm my address. Also, she sold my BFF glasses and sunglasses and failed to confirm that the lab could in fact make lenses with his prescription and a week and a half later called him to inform that he would need come back into the office and choose different frames!!! Excuse me??? If I did this at my job, I'd get fired! This has never happened at any other Lenscrafters. Before they take your money, it's common sense to check that they can in fact sell you the product they are selling you....no surprise, this major failure was caused by the girl with the fake freckles. My bff spent $500 and change for his stuff while I spent $300 and change for mine....you'd think the least they could do is do their job! I am still in shock they have an open business like this! read more

Kimberly C. was incredible and so sweet! She was very informative and helped answer all my questions. She helped me find a new pair of eyeglasses and didn't rush me at all! I highly recommend working with her. Thanks again Kimberly! :) read more