The service is next level. Old fashion local hardware store with super knowledgeable and helpful…read morestaff. Friendly and wonderful store!

This is exactly how a hardware store should be! Great variety of products, including things you…read morecan't find elsewhere. Knowledgeable employees with pleasant attitudes who seem able to answer questions or find the stuff that no one else has. Worth the drive!

The Store has everything. The people who work there are eager to help. It's my favorite store.read more

Millens has gotten even better over the past year or so. I used to go there only when I needed…read morethings immediately. Now it's my first stop. Saves me tons of time. Their sump pump parts and plumbing sections are great. They've rekeyed my locks before. Some of the sales assistants know more than others but at least one of them always has the answer. Plus, if I just want to know where to find something and I don't ask for any opinions, they leave me alone. Perfect!!! The prices are fair and well worth it because time is money.

A long time ago around 2025 this place nickel and dimed me…read more I ordered small cheap items like screws and stuff for a project at home. Thankfully I asked for a receipt. 1 day later, after working on the project some of the items I purchased were not the correct screws. It was then I noticed multiple and I mean almost several small extra charges of 1 cent to10 cents back to back on my receipt. These charges had no explanation. They were clearly malicious made up charges to make extra money off me. It was the son and dad thst overcharged me. I remember who was at the counter. I returned to Kims hardware to not only get the correct items but also to be refunded for the extra charges. I spoke to the son and father and I represented myself with great politeness, respect and professionalism towards them. They did NOT return the favor. I mean wow, they got really nasty towards me. Rude, very loud, and disrespectful. The son was the one who over charged me in the 1st place. The father was at first going to give me my refund but was a bit hesitant. Their was a slight language barrier but he was still really grumpy about it and then he got his son over instead of giving me the 2bucks and they both double teamed me for 5-7m straight. Tried making me feel stupid and using my age against me as many people think im 21yrs old. The son mentioned my education, why am I making a big deal over two bucks, no refunds allowed. Tried saying that I should've mentioned it when it happened and it's too late. That it was probably taxes or fair charges. When I started mentioning im a manager at a retail store, I know what chicago taxes are down to the exact number and I stated my age and my father being a tradesman, their confidence started to buckle. I also stated the law, the better business bureau, started to break down the receipt and what I actually bought and showed the same products on the shelves and what they cost and proved I was given hidden extra charges. After about the 6th minute of them quite literally belitting me, yelling at me and being mean and me holding it down and mentioning this is illegal the father threw the 2 bucks or so down at the table and started speaking in his native tongue to his son complaining. I told them multiple times to just do the right thing. Whats fair and just. Why argue and be mean. The son didnt care about any of that. I truly wish I wrote this review when it was fresh because I recall the son saying very specific mean things to me. They did all of this while customers were in the store and co workers were watching. As I prepared to walk out a worker that was listening apologized I had to go through that and said, "you're not the first person they did that to. Its happened multiple times. People getting overcharged, wanting to exchange or refund things. They try denying it and get all rude and mean". It's a shame really because my 1st day their was pretty chill. The asian dude with the long hair seemed nice to me when I first went there and helped me find my items even though they were the wrong items and he did not understand my issue when presented. The son who at the time had a shaved or bald head and the father are both nickle and dimers. Be wary. Check your receipt before leaving. Take your time and do the math. Someone should audit these guys. I'm pretty sure they are breaking a few laws and im pretty sure the IRS would love to take a look at them. If anyone doesnt like scammers, help report Kims Hardware to the necessary departments.

Kim's Hardware is a classic mom & pop hardware that keeps the neighborhood running. The majority of…read moremy neighbors shop at Kim's Hardware for obvious reasons. The staff is knowledgeable and willing to help however they can. They actually pick up their phone so you can call in advance to confirm they have what you need. Anytime I need something for a home repair I instantly think of Kim's Hardware. They have the majority of what you need for basic repairs. They also have a large selection of luggage (big and small). They even offer window screen repair services. I needed to get my screens replaced for a few years and I finally visited Kim's Hardware and they were able to make the repairs in a few days. They also made sure the screen color remained the approved HOA color. My screen repair was reasonably priced.

Glenn in appliances was awesome, very friendly and helpful while we were selecting and purchasing a…read moredryer. Had some great dad jokes too, haha.

I don't normally do reviews on big box retailers like this however, in the last week I have met two…read moreincredible employees here the first one is Charles, who works in the door area and Isabel, who works in the kitchen remodel area They are both incredibly kind patient nice people who actually explained details to you. It's surprising that both of them know all these details however it is a testament to the years. They have spent here at Home Depot, as well as attributing it to their prior lives before coming to Home Depot. These two people are so honest upfront and Home Depot is lucky to have them quite honestly They actually want to help and they don't shy away from helping. Now, if only Home Depot could figure out a better way to handle installers and vendors and the supply chain, this would be a completely win-win situation

Clark Devon Hardware store is by far the best hardware store and has now proven to have a great…read moremanager in Sine. I had an unexpect incident with a staff member and Sine intervined and did a professional course correction. He did not defend wrong, he corrected it at all cost. This gentleman has earn a high level of repect from me. Rommel Taylor Vice President Savocchi Glass Chicago-Miami-Carribean

We went here to get a custom made screen door for our sliding door. We were treated in a brusque…read moremanner but thought it was worth it if we got a decent quality screen. They told us it would be about three weeks and waited for them to call. And waited. A month later they have no record of us placing the order even though we have an order number. Told us to start the process over again. That's a nope.

They do not respond to online quote requests. 2 submissions and no response. If you chat its some…read morecompany that is rude and says we have over 8000 locations" "call the store direct" Then why have a online quote form??

I would never step foot in this store again. I asked for help and the man I spoke with could not…read morehave been more condescending or chauvinistic. I do not know how I managed approximately 25 years in the construction business without this kind of attitude. Marsha B

This is the NEW Ace Hardware of 2025,and it is not run by professional adults any longer…read more Several times I ask for help from the kids at the register.... And get a blank stare.You will no longer receive hands on help or advice, merely a " Oh go over there and see if we have it"... oblivious cash register teens could care less if you find what you need... The poor service is unbelievable , unprofessional. . I give zero stars to the New Ace Skokie Hardware. Go to Menards down the street. They want to actually help you and save you money as well.

After numerous years of brutal, intestinal fortitude testing winters - my screens were beat up and…read moretorn or full of holes. Snow, ice, wind, hail, it just all adds up. I first went to Menards and then Home Depot and they all said the same thing - we have the screen materials and tool kit but we don't do that type of work. In fact, Menards specifically mentioned Skokie Ace. So I came in and we got what I would consider a fair estimate for 8 of my screens. Now - could I have done this job myself? Of course, and I say that without flinching. The question was, do I sacrifice a Saturday afternoon to replace all of these screens? No, because I could be Yelping. I decided to pay for this work to buy some time. You may disagree but my Cost vs. Benefits analysis led to drop off all of my screens. I opted for aluminum this time and they were all expertly replaced in a matter of days. Excellent customer service by Carlos of Skokie Ace. I received two messages informing me to pick up my screens. In the words of Ace Frehley - your customer service has Shocked Me!!!

Walked in with no idea of what I needed, walked out with all of it! Super friendly staff, great…read moreselection, just a little low on stock. Would recommend!

Well, had a night and day experience here with two different workers that would lead me to rate one…read morefive stars and one zero stars. There's a solid selection of material you'll need for most general home upkeep. Prices are really fair compared to Home Depot and Menards. I called ahead and spoke with the friendly worker, who even saved what I needed at the front for my first stop there because it was such a rush. It's an easy to access place and dogs are welcome! I left really pleased with this place and had it on my mind for a second project. The second time I visited... oof. When I asked about an issue and showed photos about potential materials to buy, I was told to have someone come out and pay for it because I didn't "look or sound excited about my project. He was very crass and told me I wouldn't understand what he was "so easily" speaking to me. So there's that. If I know what I'm needing and have no doubts, I'll definitely come back here. If I have doubts, I'll be hesitant to ask based on who's working that day.

Had 10 screens re screened at Bess and they did an outstanding job! Also had an old tub stopper…read morecleaned up and the o ring replaced. I love Bess, we are so fortunate to have them in our neighborhood!

This store has staff that know their stuff, great selection and solid prices. Nice seasonal items.read more