Wanted to express my thanks to those 2 ladies at the front of store for their assistance with the…read moreused batteries for disposal and proper recycling. Was Saturday 10/24...pm. David...Levy faculty.

Super helpful team, even with me walking in at 5:59 and them needing to close at 6:00. I didn't get…read morewhat I needed, but it was still nice that they tried to help me find it.

While not as large as the mega stores these folks have what you need or you don't really need it…read more Unlike the Mega stores they have a plethora of superb staff who know what's in the store and the solution to your problem. OMG, staff to help you answer your questions and find the solutions. If they cannot, they gladly direct you to a store which likely can and at the best price. They provide curbside pick up if requested. I have never been disappointed. These guys are superb.

The Store has everything. The people who work there are eager to help. It's my favorite store.read more

Very sincere, helpful owner. Prices are about right. It is nice to walk in and show the owner…read morewhat you're looking for. He walks you right there, and you leave all in about 15 mins

A long time ago around 2025 this place nickel and dimed me…read more I ordered small cheap items like screws and stuff for a project at home. Thankfully I asked for a receipt. 1 day later, after working on the project some of the items I purchased were not the correct screws. It was then I noticed multiple and I mean almost several small extra charges of 1 cent to10 cents back to back on my receipt. These charges had no explanation. They were clearly malicious made up charges to make extra money off me. It was the son and dad thst overcharged me. I remember who was at the counter. I returned to Kims hardware to not only get the correct items but also to be refunded for the extra charges. I spoke to the son and father and I represented myself with great politeness, respect and professionalism towards them. They did NOT return the favor. I mean wow, they got really nasty towards me. Rude, very loud, and disrespectful. The son was the one who over charged me in the 1st place. The father was at first going to give me my refund but was a bit hesitant. Their was a slight language barrier but he was still really grumpy about it and then he got his son over instead of giving me the 2bucks and they both double teamed me for 5-7m straight. Tried making me feel stupid and using my age against me as many people think im 21yrs old. The son mentioned my education, why am I making a big deal over two bucks, no refunds allowed. Tried saying that I should've mentioned it when it happened and it's too late. That it was probably taxes or fair charges. When I started mentioning im a manager at a retail store, I know what chicago taxes are down to the exact number and I stated my age and my father being a tradesman, their confidence started to buckle. I also stated the law, the better business bureau, started to break down the receipt and what I actually bought and showed the same products on the shelves and what they cost and proved I was given hidden extra charges. After about the 6th minute of them quite literally belitting me, yelling at me and being mean and me holding it down and mentioning this is illegal the father threw the 2 bucks or so down at the table and started speaking in his native tongue to his son complaining. I told them multiple times to just do the right thing. Whats fair and just. Why argue and be mean. The son didnt care about any of that. I truly wish I wrote this review when it was fresh because I recall the son saying very specific mean things to me. They did all of this while customers were in the store and co workers were watching. As I prepared to walk out a worker that was listening apologized I had to go through that and said, "you're not the first person they did that to. Its happened multiple times. People getting overcharged, wanting to exchange or refund things. They try denying it and get all rude and mean". It's a shame really because my 1st day their was pretty chill. The asian dude with the long hair seemed nice to me when I first went there and helped me find my items even though they were the wrong items and he did not understand my issue when presented. The son who at the time had a shaved or bald head and the father are both nickle and dimers. Be wary. Check your receipt before leaving. Take your time and do the math. Someone should audit these guys. I'm pretty sure they are breaking a few laws and im pretty sure the IRS would love to take a look at them. If anyone doesnt like scammers, help report Kims Hardware to the necessary departments.

Glenn in appliances was awesome, very friendly and helpful while we were selecting and purchasing a…read moredryer. Had some great dad jokes too, haha.

I don't normally do reviews on big box retailers like this however, in the last week I have met two…read moreincredible employees here the first one is Charles, who works in the door area and Isabel, who works in the kitchen remodel area They are both incredibly kind patient nice people who actually explained details to you. It's surprising that both of them know all these details however it is a testament to the years. They have spent here at Home Depot, as well as attributing it to their prior lives before coming to Home Depot. These two people are so honest upfront and Home Depot is lucky to have them quite honestly They actually want to help and they don't shy away from helping. Now, if only Home Depot could figure out a better way to handle installers and vendors and the supply chain, this would be a completely win-win situation

They helped me quick and without judgement, which was great to know I had all the right accessories…read moreand can take all the right steps in my project. Local ownership and kind staff. Thanks!

Paul helped me with picking out wood for my closet shelf. He cut the wood to fit perfectly. Thank…read moreyou, Paul and Devon Hardware for helping me with your expertise and great customer service.

This is the best hardware store I've ever been to. The service is unmatched. One time I went for…read morepallets to keep things off the floor in my basement, "can I buy some?" I asked, pointing to their stack, "no, they're free. How many do you want?" He even helped me load them in my truck. Another time I was building a shelf for my workbench, a guy there patiently looked as I sketched out what I wanted, fished out the parts I needed out of the scrap bins, cut them down to size, and carried all the materials I needed to the check out, it was like a ready to assemble kit. Total cost $4 I would have been left for dead at a big box hardware store, if we don't support these guys then we deserve the non-service we get at the big hardware chains.

They do not respond to online quote requests. 2 submissions and no response. If you chat its some…read morecompany that is rude and says we have over 8000 locations" "call the store direct" Then why have a online quote form??

After numerous years of brutal, intestinal fortitude testing winters - my screens were beat up and…read moretorn or full of holes. Snow, ice, wind, hail, it just all adds up. I first went to Menards and then Home Depot and they all said the same thing - we have the screen materials and tool kit but we don't do that type of work. In fact, Menards specifically mentioned Skokie Ace. So I came in and we got what I would consider a fair estimate for 8 of my screens. Now - could I have done this job myself? Of course, and I say that without flinching. The question was, do I sacrifice a Saturday afternoon to replace all of these screens? No, because I could be Yelping. I decided to pay for this work to buy some time. You may disagree but my Cost vs. Benefits analysis led to drop off all of my screens. I opted for aluminum this time and they were all expertly replaced in a matter of days. Excellent customer service by Carlos of Skokie Ace. I received two messages informing me to pick up my screens. In the words of Ace Frehley - your customer service has Shocked Me!!!

This is the NEW Ace Hardware of 2025,and it is not run by professional adults any longer…read more Several times I ask for help from the kids at the register.... And get a blank stare.You will no longer receive hands on help or advice, merely a " Oh go over there and see if we have it"... oblivious cash register teens could care less if you find what you need... The poor service is unbelievable , unprofessional. . I give zero stars to the New Ace Skokie Hardware. Go to Menards down the street. They want to actually help you and save you money as well.

This is a great local hardware store!…read more Well stocked for its size, I found all of the hardware I needed to finish some projects. I was greeted warmly and asked if I needed help finding anything, and I was in and out with everything in minutes. The few pennies that you MIGHT save at the big boxes is not worth passing this place by.

Walked in with no idea of what I needed, walked out with all of it! Super friendly staff, great…read moreselection, just a little low on stock. Would recommend!

Had 10 screens re screened at Bess and they did an outstanding job! Also had an old tub stopper…read morecleaned up and the o ring replaced. I love Bess, we are so fortunate to have them in our neighborhood!

This store has staff that know their stuff, great selection and solid prices. Nice seasonal items.read more