I usually do not write bad reviews online; however, this company is absolutely HORRIBLE! The worst experience! We originally ordered the "Empire Extreme Gorilla Set" for $7924 (which was paid in full). The first red flag should have been that they were charging an extra $1000 to weather seal the playset. After doing some research and speaking with actual "Gorilla" dealers, this was not necessary and just a up charge. The playsets come sealed from the factory. The playset was PROMISED to arrive before Christmas for my three young children. They were very excited; however, just a few days before Christmas I was informed that it would not arrive and that it would absolutely be there the second week of January and they would continue to follow up with me to give me the status. Well, I never heard anything and had to call multiple times to get a status only to find out that it WOULD NOT arrive once again. So now I was told it would be mid February, almost 3 months from when I originally ordered. I once again had to call multiple times to get a status in February. They finally said it had arrived and they scheduled me for install the following week. I took time to have my pard prepared in advance and made arrangements for someone to be at my home to assist in the install. The DAY BEFORE the install a different person from this company, not the owner, claims that one of the "pallets" had been lost and that they were trying to track it down. At this point we are losing patience and felt like all the lies were not adding up. I then explained to them that if I do not have it within two weeks, I would cancel my order. Once again we did not hear anything back. So we called and texted and finally the "owner" stated that Gorilla never shipped it and was never lost. She also added that they are no longer going to do business with Gorilla. Totally fed up at this point, I demanded a refund. I asked that she send me proof asap. When I did not hear back, which is what the norm was, I had to ultimately tell them that I would have to pursue legal remedies if I did not receive my refund. At that point the "owner", sent me a nasty text back saying not to contact her anymore. So now after almost 4.5 months we have no playset, wasted our time believing all the excuses of this company, and have three little ones asking where their playset is on a daily basis. To add salt to the wound, this company now lists the set we had ordered on their website as "in stock" for five hundred more then we paid which is very odd considering they told us that they were not going to do business with Gorilla anymore due to the situation. There are many reputable companies out there, this is definitely not one. DO NOT WASTE YOUR TIME OR MONEY BY GOING WITH THESE PEOPLE! YOU WILL SURELY REGRET IT LIKE I DO! read more