My experience with Charlie was nothing short of spectacular! The whole process was very easy, and everything was transparent; which can't be said for San Antonio dealers. Once we arrived, Charlie had Evelyn help us, she was very friendly and attentive. I believe I have my new Ford dealer, which I haven't been able to find in 3.5 years since moving to TX. read more

Painless car buying experience. I came here knowing what I wanted, so that helped. My salesperson was great - let me test drive out to the hills on 2222 so I could see how it performed on steep inclines. Better than I expected and better than the car I was trading in. Really, it was one of the better car buying experiences I've had. And I've bought quite a few cars. I worked with Brian and Zedric - both very nice, and very helpful. Highly recommend this dealership if you're buying a Ford. read more

I bought my car from here a little over 4 years ago, at that time it was stated that as long as I owned the car I would only pay $16.92 includes tax for oil changes. I have been getting my oil changed regularly there since I bought the car. It's always been the same price. Well today I had an appointment at 11AM and I get there, the girl takes my information and I'm waiting for we'll over an hour, finally she comes and talks to me and I'm like what is taking so long? She said the problem is my car takes full synthetic oil and it's going to cost more. I said I don't think so(my car takes synthetic-blend oil)She said they would do this one at the price I usually pay but the next oil change I get from them would be $91 dollars. I told her this would be the last time they touched my car. For oil change prices to increase by that amount is an outrage!! I've even put a copy of the receipt, which I checked against all others and surprise surprise they are all a like. Very disappointed customer!! read more

Leif Johnson Ford - Receipt from oil change - Car Dealers Near Me - Austin, Texas

Terrible experience. This place is a great example of why people hate dealing with car dealerships. I took my car in for an oil change, but I also wanted to check if a shifter knob issue (the reverse lockout was sticking) would be covered under warranty. I get there for my appointment, and a lady asks me what I'm there for. She says she can do the oil change, but she doesn't deal with other things and that I need to talk to someone else. She points to another building and tells me to go there. This is already kinda irritating (why can't the person receiving the car pass this information along?). I go to the other building and a guy comes out and talks to me. The guy cuts me off before I can finish explaining the problem and gets into my car and starts fiddling with the shifter. I again try to tell him the problem is the reverse lockout, and he says "oh you mean this thing?". Yes, that thing. "Well you're going to have to leave the car for a few days so a tech can look at it". Fine, I can leave the car. He comes back with a form saying that if they diagnose an issue and I decide not to fix it, they'll charge me $200. I explain once more that the whole point of me being there, is to figure out if this issue will be covered under warranty. I know how to fix this myself, I just don't want to spend money on replacement parts if this is covered by the warranty. Again, he says the tech needs to diagnose it. He says he doesn't know if the shifter is supposed to do that, that's why a tech needs to diagnose it. I tell him I can assure him the shifter is not supposed to do that. At this point I realize I'm dealing with a guy in the service department who doesn't know how the reverse lockout on a manual shifter is supposed to work. The only solution he's offering is for me to gamble $200 on whether they're going to cover this under warranty or not. So basically: - "Is this covered under warranty?" - "Maybe...maybe not. And if it's not, I'll charge you $200. But not for fixing it...just for saying no. Actually fixing it is extra." I declined this insane offer and asked them to just do the oil change. The lady who originally received my car said it would be ready in 90 minutes. It took 4 hours, because even though I had set an appointment for the oil change 2 weeks in advance, they didn't bother to have an oil filter in stock. It also was the most expensive oil change I've ever had, at $230. Never again. read more

Jeff Cruz and Antonio thank you guys so much for everything! These guys will go above and beyond for you!

I went in not expecting to want to purchase a car, the young man Jared was really great and worked hard butI gave them parameters for the purchase and I was reassured absolutely they could get me in the car with what I wanted. at this time I agreed and we set up a final appt to come in for the purchase, all of a sudden everything they told me went out the window. What they didnt know is: 1. I was prequaled somewhere else 2. I didn't need the car I liked it. 3. My son in law works for the brand 4. I work at n the industry So do NOT allow them to run you Credit, ask them to do a prequal or soft pull Have them out in writing wverything they tell you. I had a lot of text messages that prove what I was told. They also dont know that and that I keep everything until a deal is done. If you go to them they will lie to you just to get the deal they want. Ot what you want. Good luck read more

I recently purchased a Ford Escape from Leif Johnson Ford, and it was an extremely positive experience. Everyone I talked with was extremely knowledgeable, professional, friendly, and helpful. They each answered all my questions thoroughly, and gave me all the information I needed about the purchase process, and about my new car. I have purchased other cars in the past from Leif Johnson Ford, and I'm very glad I did so again this time. The Leif Johnson Service Department is excellent, and was a major factor in my decision to purchase my new car there, also. Thank you to everyone at Leif Johnson Ford. I highly recommend Leif Johnson to everyone. read more

Thanks to Thomas for his help in getting my new Maverick without a headache. The communication and paperwork was all handled quickly and effectively. He even got me an extra $500 veteran discount because of a typo on their website. This is the only Ford dealer I will work with in the Austin area read more

I never write reviews on anything but I felt like I need to on this. I have bought Ford cars my whole life, my dad was head of Ford Credit in Austin for 30 years so we all had Fords. I have sent many people to Leif Johnson Ford and I mean many to buy their cars. The Johnsons are great people so we always got our cars from them. My dad has passed so I am on my own buying cars so I bought an Explorer from them in 2021. I bought all the warranties because I wanted to go to the dealership and not pay anything when I went including buying the oil changes in my contract. I also bought brake warranty, bumper to bumper inside out to $110,000. All in all it was $9,000 added to my contract. Well I had a few things break down like wipers, cup holder, plastic part on my seat, nothing major and they said nothing was covered. I went to get my oil changed the other day knowing I had three left on my contract but they would not honor that said my contract expired even though I was not at $110,000 miles. I tried to explain I paid upfront for oil changes it's not warranty but everything I bought was erased from the screen. I have $106,000 miles on my car and they said my brakes are still good. I take them to other places and they tell me my brakes are bad but they do not want to change my brakes because I had a warranty. So the best thing is DO NOT EVER BUY A WARRANTY FROM THEM BECAUSE YOU WILL GET NOTHING REPLACED. This is where they make their money off warranties. I was going to trade my car in for another car but since all this has happened I will not buy another Ford from them. I really couldn't afford the $9,000 extra dollars but I thought it would cover me so when I went I would pay nothing but that did not happen. I am so disappointed in the person who told me everything was covered inside and out until $110,000 miles plus your oil and brakes will be covered. It's not true so please learn from my lesson. read more

I brought my 2011 ford fusion with 155,000 miles in for a check up before a long road trip but I was only in town for the day. The service department throughly and timely checked and completed all my repairs within that day no issues! Special thanks to Grayson in the service department for facilitating the repair, keeping me posted through the day, and being honest about which repairs were absolutely vital for the integrity of the vehicle. Props to the whole team for what, so far, has been a great repair (completed the road trip with no issues). TLDR; Honest repair shop that can get work done quick. read more

We had a miscommunication about our Lincoln. We wanted to sell back to the dealer when the staff didn't report to the manager of the buyback department ,we miscommunicated on a price & when I contacted the manager and told him we had settled on a higher price ,even though he wasn't happy, he was willing to get with Christine and work out a solution. I told Christine and Dave we would give them a five star review because even though it was a miscommunication they were going to live up to the word of one of their staff members, and the price that one of their staff members offered us . In the end, We sold it to a private buyer and when we told Christine and Dave about this ,they had no problems at all and when I asked Christine to please forgive us for selling it to someone else. She was so sweet about it. I got teary and I felt that she did too. I love the words "will you forgive me?" read more

Today my husband and I purchased a truck from this wonderful establishment. Rudy and Ryan in the sales department made the process seamless. The entire staff was courteous and helpful yet definitely not pushy. The process took only about 2 1/2 hours. I truly value the old-fashioned customer service they provided and would highly recommend Leif Johnson Ford! read more

Leif Johnson Ford - Laura - Car Dealers Near Me - Austin, Texas

I wish it could be a 5 star review because of the exemplary sales experience but my post-purchase experience with parts and service at this location has not been great. I'll spare everyone the story-time because it's simply a matter of communication breakdowns and a lack of ownership for who will have to solve the problem in the end. Sales doesn't want to be responsible for service who doesn't want to be responsible for parts who doesn't want to be responsible for sales. Tale as old as time, but here we are. Once again. Sales was great and I'd do it again but I wouldn't have parts installed at this location. read more

Update on my last review: the issue is still happening. This will be the 3rd time I'm taking the vehicle in for the exact same issue. I'm so tired of dealing with this. I called Ford customer service and asked what to do- just keep getting it repaired? And they said yes, and suggested I try a different Ford dealership. I made an appointment for Maxwell Ford, which is way out of my way, and got there today, but they said it would be another 2-3 weeks before they could get started on it. I asked if i could bring it in 2-3 weeks, they said they would put me on the list but it's likely to b sitting around for 2 weeks still. I dont understand why. read more

They were very responsive and informative on what was going on with my truck. Jaime was very helpful.

The sales guys, finance guys were awesome they treat you like family. They are efficient, understand when you ask questions great price, easy process. I can't say enough about the employees I definitely recommend them and will be buying my next truck there for sure!!! Brooks Salbeck Satisfied Customer . read more

I am not satisfied with my experience. I have not been satisfied with my experiences. I have been here multiple times and what I can explain is that a person that spends over 2 or $3,000 in one visit should never get a car back that needs to be washed or vacuumed. I know what mobile detailers charge I would expect a big company to have a detailer that would come by once or twice a week. Any small detailer would take the opportunity to have guaranteed work once or twice a week and you would benefit your customers. That's just one of the complaints that I have. When a person spends two to three thousand dollars why would they be treated like a person that spends $300. I would expect that it is very easy for a service to advisor at a minimum to look at the cost of a repair and compare that ratio to the value of a person's car and understand that we should take considerable time and or effort in the explanation and care when we diagnose, return, and follow up with these customers and their vehicles. That does not happen, my review is just going to get longer and longer but this is my point. If you are okay with taking two to $3,000 from me and never following up and just randomly sending an email survey then I am glad that your business is good that there are a lot of suckers out there like me who want to use certified service technicians versus shade tree mechanics because you clearly do not have to care about the little people, the amount we spend and you giving us the best service. read more

I never thought I would be reviewing a Ford Dealership, let alone give it 5 stars but this place really goes so far beyond the regular call that I felt the need. I recently came in for a recall on my Mustang. I showed up at 8am (before they were even open) without an appointment to see what they could do. That gladly took my car and said it would be done same day. They instantly offered to shuttle me to my office and pick me up. What caught me off guard was how nice the shuttle was. I felt like I was inside a limo. Between the consistent communication from my account rep to the shuttle service (along with the work on my car), I will definitely be back here. read more

I worked with Karim and his manager. They were absolutely great. I ran into a few issues and they went above and beyond to take care of me. I'm not sure why other dealerships have terrible customer service. This is the way to create customers for life. I also purchased my Wife's Expedition almost 3 years ago here. If you're in the market for a Ford I would go straight to Leif Johnson. read more

Please Be CAUTIOUS!!!! On June 19, 2018 I brought my 2014 Ford Explorer in for Transmission repairs. After 3 weeks and 4 days of being in a rental car from the dealership for $805.00. I was told the I would finally be able to come get my car out the shop. I was told by the Manager John T in service that my transmission torque converter and a few "belt or bans" can't remember with it's called, was the cause of the problems I was having. I was told that I had received a new transmission under my ford extended warranty. Per my extended warranty rules, that they could only replace it with a brand new transmission. Today, I had to put my car back in the ford shop in college station for transmission repairs. I received a call from the college station ford telling that my torque converter was out again on my transmission. I spoke with the technician, were I was advised that the transmission in my car indeed was the same transmission that was in when the car was made. IT WAS NEVER CHANGED! When I asked if it was going to be covered by the new warranty from the transmission, That when I found out it never was replaced. I have text messages from the manager at the time telling me that he was and had put in a new transmission in my explorer, and also copy's of the car rental paperwork from this time it was in their shop. I was told that it took almost a month due them having their transmission guy quit, and they had to hire a new one. I want to personally warn everyone to be cautious when dealing with this service dept. I can't not personally speak for the car side, for I haven't worked with them. This is the 2nd problem I've had with this dealership, the last was when they left my car outside their protected parking lot. I car was left over the weekend and it was broken into and still never placed the glovebox that was broken during the break in. read more

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The service department could use some work. Multiple miscommunications and it took a very long time for a simple radio replacement. read more

Classic bait and switch advertising. Leif Johnson listed a Demo truck for 34,999k on their website. The sales rep agreed over text to do 34k if I would come in, they still have it listed on their website: http://www.leifjohnsonford.com/details/?vin=1FTEW1CG6JKD92216&type=New&desc=2018-Ford-F-150-SuperCrew-5.5%27-Box-XLT-Pickup Not only did they not honor the deal we agreed to, they didn't even honor their advertised price. They wanted 44k for the truck!!! It wasn't until I asked for a cash payment breakdown that I saw they tried to slip an extra 6k of "accessories" on top of the listed price that they tried to bury in the payments. This is in addition to the extra 4k they wanted to charge if I didn't finance through them, which (although it sounds a little high) I understand. The six thousand in accessories (window tint, lo/jack, extended servicing and spray in bed liner) were non negotiable and obviously a way for them to make their margin on a falsely advertised sales price of 34 or 34.9 depending on which lie you believe. The switch came at the end, when they tried to find a more suitable vehicle in the price range they were advertising. read more

Leif Johnson Ford - Car Dealers Near Me - Austin, Texas

If you are interested in selling your vehicle, go here and ask for Jimmy Deary! Can't say enough good things about this man! Honest, professional, respectful, patient, friendly.....all good. Of course I highly recommend him and doing business with him. More than fair on his offer on my truck. I very seldom give anyone a 5 star, because I believe there is always room for improvement. The 4 stars is for the company in general. Just dealing with Jimmy is a 5 star. read more

My husband and I purchased a pre-owned car from this dealership in February. It took 3 1/2 hours for this transaction to be completed which seems excessive since we had a cashiers check in hand, we were not financing it. We were told they had to get the inspection done on the car. Ok that's fine but it takes 3 1/2 hours?? Our salesman, Bermann, was very nice but dropped the ball once there turned out to be issues that needed to be resolved. He wouldn't call me back for any updates or call at all. After several attempts with Bermann, I finally got fed up and spoke to a manager, Scott, who was able to resolve everything but it took an additional month for that to happen. We would not buy a vehicle from Leif Johnson Ford again, they did not foster any dealership loyalty in us at all. Their customer service was very poor after driving off their lot. read more

I needed to sale my 2013 Volkswagen Tiguan and Leif Johnson Ford was the first to respond with cash offer after I used Kelley Blue Book and they reached out to me by text and email. David Beauchamp, the sales consultant, greeted me when I arrived and with the help of veteran sales consultants they bought my car and took care of all the paperwork within an hour. My daughter bought her first car from Leif Johnson out of high school. They treated her right back in 2007 and they came through for me on buying a car. read more

1. Once an agreement was reached on the price, the Used Car Manager tried to renege on the agreement by trying to increase the price by $2000. I had to remind him that this constituted a type of fraud. 2. Since I was going to fly-in from El Paso to pick the car, the dealership refused to pick me from Bergstrom airport which is not even 20 minutes away from the dealership. They said they had other important things to worry about. 3. I had a tough time getting anyone to pick-up the phone. I received a weird call from a random young woman looking for the salesman. She was questioning me about him. 4. No conversation was straightforward. I always felt like I was dealing with shady individuals. The Used Car Manager was always in a hurry. I kept asking him about any damage to the car. He kept saying that it was clean. Not sure what he meant by the car being clean. They seemed to be doing me a favor by selling me this car. 5. The managers (including the Finance Manager) seemed unfamiliar with how to sell a car out-of-state. How could this be? He said it will take many weeks to have the documents ready. I had to walk him through on how to do it. They used an online process to sign documents but the process is incomplete. You still have to physically sign some documents. 6. When I was not able to go to the dealership in person due to an accident, there was confusion about how to ship the car. They wanted me to pay for someone to drive it to El Paso and for me to pay for the person to fly back to Austin. In the end, they overcharged me for a transporter to deliver. 7. The entire time, the dealership personnel knew that this car was damaged, completely painted, and repaired. The passenger door and the hood clearly didn't close all the way correctly (as an example). These were obvious problems that they knew about but didn't disclose. The car also has hail damage. Instead, the dealership hid behind the vague Carfax that just stated minor damage. "All we know is what is in Carfax." Really? 8. They never sent me the title and a hard copy of bill of sale to get the car registered. All agreements amounted to "adhesion agreements" to try to protect themselves instead of working in an honest way with the customers. 9. In summary, due to the type of business practices and general incompetence of this dealership personnel, at least in the Used Car Department, I paid full retail price for a car that is damaged, poorly repaired and worth thousands less than what I paid for it. Thank you, Mr. Scott Tell. 10. If you are reading this review, thinking about buying a new or used car from Leif Johnson Ford, don't walk but run away. Find another dealer. These people are not just shady but they have no idea how to conduct business in modern times. read more

I was just about ready for an oil change and tire rotation on my 2020 Explorer ST. I had "Ford Rewards" points that I could redeem at any Ford dealer for "The Works" package of a synthetic oil change and tire rotation along with an inspection and fluid refills. I chose Leif Johnson as opposed to my original dealer because Leif offers online scheduling. I picked 12:15 PM on Tuesday and arrived a bit early. It took a while to get anyone to help me. In fact, nobody from the service department was wearing any sort of uniform or such to identify them, so it was hard to figure out who could help me, nor was I greeted on the service drive. Eventually, one staff member came to see what I needed and I told him about my appointment and he sent Deion to help me. Deion took my information and promised that my car would be ready in an hour or hour and a half at most. I then sat around for quite a while watching my Explorer sit on the driveway past my scheduled appointment time. Then it was driven about 50 feet to another parking area outside the service department. When the car hadn't moved for over 30 minutes past my scheduled service appointment, I managed to find Deion who was at first confrontational and condescending in an explanation that other cars were ahead of mine. Eventually, my Explorer made it into the service department just before 1 PM and came back with everything done around 1:20 PM -- exactly within the timeframe initially predicted. The work appears to be done correctly and I like the ability to schedule service online. My only advice is to be prepared to wait, whether to get checked in or to get service done. read more

Unscrupulous. That one word sums up the Leif Johnson Ford "Service" Department. The morning of 10/26/2022, I was assigned a service advisor. This advisor was disrespectful and smug to me. Of course, when my husband called it was, "Yes, sir" and "No, sir". We were told I had an o ring on my rear brakes that needed to be replaced. On the morning of 10/27/2022, this advisor quoted me $313.41 over the phone. That afternoon, he quoted that same amount over the phone to my husband. We agreed to proceed. That day, at 6:12 pm the advisor texted that my car would be ready sometime around mid-morning the following day (i.e., 10/28/2022). At 10:29 am the next day, I text the advisor to ask for an ETA and was told the mechanic was still working on it. That afternoon I sent two more texts asking for an update. No reply. Around 3 pm, I called, and the advisor told me the mechanic was still working on it and would call me back in 5-10 minutes. No call back was received. I called and asked for the manager who said he would go check and personally call me back. No call back was received from the manager, however, I did receive a text from the advisor that it was ready and the total due was $681.11 and included $100 for towing. I asked where the discrepancy was between what we were quoted (i.e., $313.42), and what we were being charged. The advisor texted that he never quoted that. I then call the manager back. He tells me all phone calls are recorded, and he will check on the quote given twice over the phone. Fabulous, I think! The manager never called back that day, and no one called me the following morning. My husband went into the Service Department that afternoon. Now the bill was ~$800. A review of the bill shows we were charged $49.44 for brake fluid. Online the cost is $3.87. We were charged $52.10 for the hose. Online, those can be purchased for ~$20. We were charged close to 4 hours for diagnosis and labor. Diagnosis involves hooking a car up to a machine and takes about 2 minutes. Replacement of the hose takes no more than 30 minutes. My husband asked to speak to the executives in charge and was told they were not in the office. My husband pretended to leave, walked into the dealership main office and surprise: all executives were there! Then he was informed they had no one who could review the phone calls. The president honored what was quoted. He also mentioned this is not the first time this manager and advisor have treated customers this way. And they still have a job because...? read more

Since February 28th, the Service Department at Leif Johnson Ford is a joke, unprofessional, unknowledgeable, and skills are extremely nonsense, blaming-pointing fingers, they do not seem to care for their clients. Something so simple shouldn't take WEEKS to resolve. read more

Best car buying experience I have ever had. Brad Occonor was great! First time I feel 100% confident about referring a business to anyone. read more

I went to Leif Johnson sometime in July for an oil change, to replace my wipers, and check my headlights. I dropped it off, came back, they urged me to buy new tires and said it was dangerous for me to be on the road with the condition my tires were in. I declined. In August, I did an inspection to get my registration updated. The guy who did said my car "barely passed" but he was giving me a break. This month the check engine light comes on so I take it to a new mechanic, highly recommended by neighbors. The car is in terrible shape. Oil leaking (which I'd suspected), corrosion on the battery (easy to fix with some soda and a toothbrush), the timing belt is cracked and near it's end, rear brake shoes need replacing...the list goes on and on. You'd think LJF would have caught all of this, or maybe fixed it (?) before it got to this point... It doesn't appear they even did an oil change. I don't know what on earth they're actually doing in there, but it isn't fixing cars. Do yourself a favor and skip this place. read more

Went in to get an oil change, two door handle replacements and drive train diagnostic. After a week of not hearing anything, I called for an update and was told it would be ready in a few days. I waited a few days, but nothing. A few days turned into two weeks and I initiated every contact for the entirety. I finally had a manager call me back (after bombarding them with calls) and quote me for $1300 and that it would be ready in 24 hrs- which turned into another week. Long story short- 3 weeks for them only to replace my power steering fluid hoses and nothing else and try to charge me $1700. I would NOT recommend doing business here. It's a waste of time and they do NOT care about their customers at all. read more

So, I am shocked and surprised at my experience this Monday (8/15/22)with Leif Johnson Ford service, trying to get anyone to book an appointment and confirm that I could get my brakes done in one day. I started at 8:00 and asked for Megan. After about 15 min bouncing on and off hold I ask that I get called back. After 9:00am I called again and asked to talk to anyone. I asked if they could guarantee me an appointment that my truck would be looked at the day of appointment. (This was because I have dropped my work truck off before to have it sit a full day and not be touched) I was put on hold and after 15 min I had to take another call and had to hang up. At 1:15 I called again. Was bounced on and off hold and finally stopped the women and said have someone call me. I called again before 5:00 and after another 15 min on hold I hung up.... Never got a call back.... (It's Wednesday, still no call back). Called Maxwell and booked an appointment. I bought my truck at Lief Johnson.... Already had been talking to your sales people about a new truck and looked at your inventory last month. Well, you can forget that. Go put yourself on hold and listen to the message about service you play, that is a fantasy. My service with you has been disappointing at best. Time before last you kept my truck all day and could not do an inspection and oil change.... I got the run around all day and you gave me the oil change at no charge and never did the inspection. I count on my truck for work, so I lose money when you have it in the shop and don't even look at it. I have inquired about the transmission EVERY TIME it has been in the shop. You replace the "sink" module and I have asked 3 times for you to check as I lose a call sometimes when I hit a bump. (Something is lose) 3 times you have not checked it even though I had it in my written instructions. Want more feedback? Just call me.... But you can probably consider yourself fired at this point. I have only had 3 new cars in my life, 2 from you... ya, one was a Toyota I had 4 months and then got my F-150. It makes me sad that you can't take care of your customers after the sale. I would tell anyone, don't buy, don't trust Leif Johnson. Jim read more

incompetence, lies, and long wait times... I took my 2013 Lincoln MKZ for the trunk not opening when I press any button. I have to go through the inside and pull the emergency trunk open latch. While I was there I also had to take care of 2 recalls. The car was there for 3 days and I never got a call from them. I called at the end of day 1, and the foreman said they finished the recalls, and that they would start diagnosing the trunk issue on day 2 (so far so good).... Day 2 came and went, with no call, no updates. On the 3rd day, I called and wanted an update, and they gave me the run around saying that the battery is a boat battery and they couldn't perform any diagnostics until I buy a new battery from them.. The battery is not a boat battery, and is about a month old... When I asked what was done on day 2, the advisor (Dion) lied and said that the recalls took 2 days to complete. Which was a lie, because the foreman said that was done on day 1. When I went in to pick up the car, it took about 30 minutes for them to figure out where the keys were, and where Dion was. If I knew looking into a trunk would take 3 days, I would have expected a loaner car, or at least updates throughout the process. like a bunch of chickens with their heads cut off inside the advisor office. haha Service is absolutely ridiculous. 3 wasted days. read more

I was looking at used trucks on autotrader.com and found one I liked an hour away at Leif Johnson Ford. I called them up, asked to be transferred to the used vehicle lot, where I asked the sales associate if the truck was still available and told him that I would be driving all the way up there from San Antonio. The man said "Let me check for you. Give me your name and number and I'll call you right back." After 15 minutes, I started to worry that the truck would be sold, so I started driving there. When I arrived, the sales associate informed me that the truck had been sold 2 hours ago. Thanks for the call back! 4 miles down the road I purchased a truck from a better dealership. Leif Johnson lost a potential customer and I'm making sure my friends and family know to never buy a vehicle from them. read more

Leif Johnson Ford is the only dealership my husband and myself will do business with. We have been going through them since 2014 and purchased 5 different vehicles through them. Our first experience was a crazy one. We had never purchased a car and had no credit. Leo Light called us one day after reviewing what we were looking for with news that they found one we could finance. During the signing of the paperwork and the finance process, we were introduced to Ryan Fisher. Ryan took the time to explain every detail of the finance and what we could do to help our credit and lower the interest rates after we had paid for a while on the vehicle. This was something we thought of over the many years after. Fast forward to this past month, my husband was hit by another driver totaling the 2022 Ford Bronco Sport we got just last year. At the same time, Tim Jacobs reached out to check in on us via email. When I explained the situation, he worked hard to assist me with all the questions and the steps I would need to take to get into our new vehicle. Tim was knowledgeable and made the buying experience easy and fast. Tim assisted us both in 2022 and this year. Last year our insurance was not open, and we led to trouble providing proof of coverage. This year we had a rental, but only my husband drives. Both times, to keep us from panicking over the concern of when we could take possession of our new vehicles. Tim dropped off the cars to us. To make the story more interesting. When we sat down with finance to sign all the paperwork. We were set up with Ryan Fisher again. It had been almost 10 yrs. since the last time he helped us out, yet he remembered us. He was super friendly and provided the extra details of how to ensure after they finished totaling out our vehicle, we got refunds for services we didn't get to utilize. My husband and I have always enjoyed doing business with Leif Johnson Ford and highly recommend you go to them if you are looking for a new or used vehicle. Just tell them Kim and Ruben sent you. read more

Horrible customer service. Won't even look at possible errors in manufacturing for less then $160/hr for "labor" And empty promises...I bought my car at Leif Johnson from Leo Light, and was "promised" a DETAIL cleaning with my purchase at any point. (Have several emails as confirmation) To START my horrible adventure: I brought my car in to have it prepped for a drive to Colorado (we were leaving the next day) I had made and appointment, but still took 2 hours until-finally was told my car was ready. (How can other companies due things in 15 mins without an appointment!! ) Unfortunately, this has been the norm since buying the car. OUR bad, we bought a maintenance package for prepaid services ONLY through FORD, thinking it was a cost effective easier method to have all services in one spot-mistake on OUR part we now know we will never make again. On exit I reminded them of RECALLS and decided I would make an appointment to drop my car off after my trip while I was having surgery, this way they would have the time to do ALL the repairs needed. I dropped off my car the night before and left a note of what needed to be addressed. I knew they had to call to get verbal authorization, so they called my husband while I was in surgery pre-op. The service department was made aware again by my husband that there was some carpeting and a light fixture that was obviously a manufacturing issue that needed to be looked at. The service REP told my husband that there would be no cost for recalls but to look at the carpet and lighting fixture, it was be $160/hr +parts. What? This angered my husband since we purchased the "premium maintenance package" which means we pre-paying $5000 to have the oil changes, wipers and milestones" but apparently not to even "look" at issues. Funny how during the purchase of the car, we were told by sales rep that the "package" would almost cover anything, including "if a pole flew through your window and damaged your touch screen!" But to "LOOK" at the carpet and light fixture it was going to cost $160/hr???? My husband was so annoyed and told them to just fix the recalls and hung up. I received a call, on my phone, from Otay stated he needed a verbal confirmation by me since he was "hung up on" by my husband. I spoke with Otay again about the issues and he told me it would be $160/hr to fix and I told him "No" OTAY and I had several back and forth messages after that conversation via text messages, realized they were not even going to entertain the idea of evaluating the issues with out $160/hr for labor costs, so I told them just to continue with the recalls and reminded them of a wiper replacement needed. Now remember, I just got back from Colorado, and was having surgery....so I thought this was the perfect time to "cash in on my DETAIL" which was promised and discussed in several emails with Leo Light.... Well, got a call that my car was ready, and made sure they fixed the wiper, they DID NOT and stated they didn't know anything about that...(I have a TEXT).... so a day later finally picked up the car....and got in my car....yuck! I went back to Otay and stated, I was told they would be detailing my car? His response..."oh we were told it was a WASH!" What BS.... they washed the outside of my car... sorry for the long post, just wanted you to know what kind of people you are dealing with. Scammers. read more

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I was lied to. I was treated like an idiot when I knew exactly what was wrong with the truck. I was promised that my parts and labor was being covered under my warranty. It was not. Their price was $400 higher than the diesel tech that diagnosed my truck for the same problem two days before but I went with Leif Johnson because of the warranty promise. A promise they did not honor. Their manager, Jason Norman was highly condescending on the phone after HE was the one that lied to me in the first place about the warranty issue. These people are the typical, backwoods, scumbag car dealership lot. I would avoid this dealership and their service department like the plague. Oh, and they charge you extra for using a credit card to pay for your repairs. This is a corporate operation in 2024. Does Amazon charge you extra for using a credit card? This place is a joke. Swindlers straight out of the 1970's. Do not bring your business to this establishment unless you want to be lied to, taken advantage of, and ripped off. read more

These guys rock. It was by far the smoothest and quickest vehicle purchase I ever made. We had a handshake deal within 15 min of walking into the dealership. While waiting the hour for finance to do the paperwork, we test drove this beast for the fun of it. Thanks Rodrigo, you guys gained a customer for life. read more

Leif Johnson Ford - 2020 Ford Raptor - Car Dealers Near Me - Austin, Texas

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Just Purchased a Ford 2023 Explorer from Left Johnson Ford in Dec of 2023. Set up an appointment to take it in to get the dent-ding/scratch repaired, someone or something dented/Scratched the passager side back end. Set up appointment to get a rent a car 2 weeks prior to bringing it in. Took off work to bring the car in and get rent a car (already set up), upon entering the Leif Johnson Ford at 501 E Koenig Ln Austin, TX 78751, they acted like they had no clue to who I was and for what I was there for. Asked to speak to the salesperson (Rudy), who set up the appointment 2 weeks prior, and he looked at me like he did not know me. I told him the reason I was there and all he said is' I am in sales; I don't know anything about warranty's etc. etc. he acted as if he had no reckalition Upon asking about the warranty: They told me that this was not covered under the warranty I purchased, which was a bunch of BS because the guy (and I went to talk to him) told me straight to my face when signing the warranty said it covered dings and scratches. Upon entering his office, he said it DID not Cover it. My husband and I heard him say that it did cover it, so I was so upset that once I purchased the vehicle, they seem to not give me the time of day. Looks like they are out for sales and #'S. not Customers after the purchase. I have always been a ford customer and had never had this happen. I will think long and hard before I purchase anything for this location, or even a ford PEIOD. **To Whom will be purchasing a warranty, please record the purchase so you have something to go back and listen to. I wish I had. read more