I have a 2016 Volvo and have been here twice. Both times Tom and his colleague were patient in listening about my car's problems and answering my questions. I appreciated that they didn't talk down to me. They were thorough in explaining their proposed services and provided recommendations on what should be repaired now and what could wait. And best of all, my car was promptly repaired. I highly recommend Luxury Auto Works on North Lamar. read more

James is a super nice guy!! I had a message sent out to several local auto repair businesses to inquire about a post purchase inspection. Unfortunately, I gave up my luxury auto to buy the truck I have now, and James took the time to not just let me know that he wouldn't be able to do the inspection -super friendly! If I change my mind and return the truck for a Mercedes, I would definitely bring it here and highly recommend!! I love great customer service! read more

This company is the worst Spent over ten thousand dollars in repairs on my car and still did not fix the issue I brought my car in for a overheating issue and engine light was on and the same day I picked it up on the way home it broke down and was overheating and the engine light came on I told Tom that I wanted to speak with the owner and he said he was out of town and that he would reach out to me.....never did and it's been over a month Now that I have submitted a refund they are trying to charge me with theft of service And will not provide me with the owner's contact information this company is terrible and shady read more

This is my second review for this dealership. I go here for everything. They always take care of anything I need for my car and always give the best customer service. I will only go here for my car. I love this place! read more

They did some repairs to Mom's smart car - the next day we noticed a gas smell and brought the car back. A seal wasn't sealing as it should so they fixed it, cleaned out the gas smell and loaned Mom a car while this was happening. these are some of the nicest people I've ever dealt with. There was a glitch with the repair and they jumped right on it and got it fixed no headache no arguing just great customer service. Love them and am working on pricing to get my fleet at work sent here for repairs. Tom and Roy are the awesomist ever read more

Not sugar quoting nothing If I can give a million stars, this place is the best. Tom helped me out with everything. Carshield lied and said everything would be covered. Well that was a Big lie. Tom from service, walked me through other ways to get this work done on my Jaguar xe 2017. Man he was God sent. This whole experience is worth bringing future business here. Thank you. Sincerely Michael Larson. read more

Great people, great service. If you live in, or close to The Domain of The Arboretum you need to check out this place.

Had the most incredible experience here working with Ashleigh the front desk manager, and Frank the owner. They were amazing at communicating with me about any updates they had for my car. I was on a very tight timeline to get my car fixed from being rear ended. I needed the car to be fixed in 2 weeks before I moved! They were extremely attentive to my tight timeline on needing my car to be fixed and ended up completing the repair with 4 days to spare! I would recommend this to anyone who needs to have their car repaired. They were extremely professional and helpful with any questions or requests I had. Super friendly and genuinely kind people! They even deep cleaned my car interior and exterior before returning the car to me! I wish every car repair shop was this amazing!! 5/5 :) read more

Luxury Auto Works - Austin - Damage before repair! - Auto Repair Near Me - Austin, Texas

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YOU HAVE BEEN WARNED: My car began overheating, and the check engine light came on. I first took it to O'Reilly's Auto Parts to have the code read. They informed me the code was "lost communication with engine coolant pump control module," as you can see in the attached photo. I then took my car to Luxury Auto and informed them of the code, providing a picture, hoping it would guide their diagnosis. Despite receiving this information, they diagnosed a faulty thermostat and insisted on replacing all the coolant hoses as well. This initial repair cost $1600, which I reluctantly agreed to. However, within minutes of picking up my car and driving about 3 blocks, the check engine light returned. Upon returning the car, Luxury Auto claimed the issue was actually the coolant pump control module, requiring an additional $1300 to fix. Their explanation? They said their initial code reader didn't show any issues, so they assumed it was the thermostat due to a small coolant leak (I later learned that a thermostat or coolant issue would trigger a code). Now that they have the car again, their code reader is showing the coolant pump control module needs replacement. I contacted three other repair shops. All three emphasized that, given the code I provided, they wouldn't have replaced the thermostat without confirming it with their own code reader. Instead, they would have prioritized investigating the coolant pump control module first. So I picked my car up and found another place around the corner that knows what they are doing. read more

Luxury Auto Works - Austin - Auto Repair Near Me - Austin, Texas

You would think it would be cheaper here than at the dealer but got quoted twice the price here for the same issue. Went ahead and just got it repaired at the dealer. I would not recommend bringing your car here. read more

Mechanic doesn't know how to read requests. And doesn't want to work on Kia's. Even if it's just a change the coolant.

I have been searching for a new (used) car for about 8 weeks. I found many things I was interested in and I made many calls and every single time was met with problems, 5,000 questions and basically just a bunch of drama followed by "No"! I found this incredibly beautiful Maroon ruby red 2020 Mercedes E 450 coupe at this place called Luxury Auto in Austin. It took me a while to call because I wanted to check it out and get some opinions of friends and everyone told me it was a beautiful car and also every one said it was a fair price. Even the ad said that it was priced more than $3,000.00 below current market price. (Later I discovered that it had every option on it that Mercedes has to offer!!!) I called the dealership and got some salesman named Chris Skinner. I told him that I would buy the car ($38,000.00) but I did not want to put down more than $10,000.00. He spent maybe 5 minutes at the most on the phone with me asking me questions. He really surprised me by telling me that this was a big deposit and with that amount he would have no problem getting me financed. He hung up with me and maybe 20 minutes later called me back and told me to come and get the car and that he had it financed. I could not believe it! I don't have the best credit in the world so I expected to come to the dealership and get raped on the interest and anything else possible. I never got screwed. The interest was fair and competitive. And maybe the best part of all, I told Chris on the phone that all I want to do when I arrived was give him a ton of money and sign 3 papers and drive off. Didn't quite work out that way. I did give him a ton of money and signed 15 or 20 things but it did not take me anymore than 30 minutes from the time I walked in the front door to the time I was driving off in the car. Let me tell you: I'm old. I own a company and at the least I have purchased over 200 cars and trucks and never in my entire life have I have such a good time with people who were entirely professional and really knew their business, made the whole thing easy for me, and completely know what customer service means! One of my secretaries brought me to Austin to buy the car (I live in San Antonio) and I encouraged her to buy a car there because she is looking and every time one of my 30 employees sees the car they ask me questions and I give them Chris' number. If you're looking for a new car and don't go here to see Chris you are probably an idiot. And last, as not a rich guy but someone who is ok, I have never been treated so well and professionally.*** *** These people are excellent profession ass kissers better than me and that's saying something. Go there and you can send me a thank you card!! read more

Please note this review is for the Pflugerville location! I would highly recommend this place to anyone! It's costly to do service on luxury vehicles, but I felt that I could leave my car in a safe place, and that the technicians would care for my car as they would care for theirs at the first time of contact with this business. They were highly communicative and they went above and beyond. I had originally asked about vehicle inspection, but decided to hold off... They kindly added that onto my services and I was happily surprised. My car came back, squeaky, clean too, and the engine issues are good as of now. I would highly recommend this place to any of my friends as I said before, and you are saving more money taking your car here versus going to the dealership. Thank you all! read more

Now that I've had time to process what happened right in front of my eyes, I can share my tragic lose. Having a part replaced on my car that I didn't ask for but a different part, I arrived at the repair shop after waiting four long days to get her back. I payed a hefty fee for the repair so I waited eagerly for the service agent to turn over my keys. As I waited in the glass entryway of the shop, I noticed heavy smoke, as if someone was grilling right outside the front door. I went outside expecting to see one of the mechanics with grilling utensils, but instead I saw, heavy smoke plumes coming from the hood of my car. I immediately yelled, "My car is on fire!!!" and the word FIRE spread faster than the paint that was melting off the hood of my now engulfed car. Everyone that worked there ran toward the car with fire extinguishers and a water hose. After fighting flames for what seemed like an hour, the flames and smoke finally subsided and we all stood there in shock, staring at the hot gooey mess that is now my engine compartment. After speaking with management I asked for compensation for the damages and they're counter offer was for me to purchase a vehicle from them. I would absolutely NOT recommend this place if you can help it. read more

Luxury Auto Works - Austin - Auto Repair Near Me - Austin, Texas

We actually drove 3-1/2 hours from the Tyler, Texas area to buy a car from Luxury Auto Works. Chris Skinner was terrific! He approved our proposed trade-in value before we got there. Most of the paperwork was ready for us. It was a seamless experience. Contact Chris for a nice pre-owned car! read more

Luxury Auto Works - Austin - Beautiful Buick Enclave - Auto Repair Near Me - Austin, Texas

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If I could give more than 5 stars I would. I just purchased a more expensive car and the dealership was trying to overcharge, so coming from out of town I was trying to find a professional yet less expensive luxury auto car shop. I couldn't be more happy with my experience at luxury auto works body shop. I first spoke to eladio (apologies if I spelled that incorrectly) and he was so smiley and showed me around the shop and how my car would be stored correctly. Then I even went out of country for the holidays and the beautiful receptionist kept in contact with me through text message throughout my trip and let me know that every and any updates. Literally never had this service at ANY car shop. Come here! And so close to my new place in Austin! So happy to have this place! read more

I visited to get an estimate for the damage to my right bumper on my Tesla. I spoke with Greg and his staff, who were genuinely friendly and helpful. He took the time to explain everything in the estimate, ensuring I understood what needed to be repaired. I'm still gathering a few other estimates before deciding on the repair, but this place is at the top of my list. It's often hard to find friendly service these days, and they truly made my day. Thank you! read more

Robert SEK, the owner of Luxury Auto works called me yesterday morning and we had a very positive conversation. I very much appreciated his and his teams concerns. Jeremey had also explained to me the "unusual" issue I am facing with my 2005 Jaguar. Hopefully it's now resolved. I will certainly continue to use Luxury Auto works Bruno Brunner read more

I recently purchased a beautiful Lexus ES 350 from Luxury Auto Works and it was literally, the best car buying experience I have ever had. Both Chris and Tyler were amazing! Professional, personable and very attentive to incredible customer service both before and after the sale. I cannot recommend them more highly! read more

I hit a deer and wanted someone who specialized in luxury cars, specifically european cars, to repair my vehicle. Luxury Auto did a fabulous job with the body work on my car, it looks fantastic. Paint work was stunning, no more dents on the car, and they even replaced the vinyl stripes! I do have a very small panel misalignment, but I'm not going to ask them to fix it cause the bill ended up being very close to the value of the car. Thank god for car insurance Customer service was okay in the beginning, but as soon as I dropped my car off everyone was super friendly. My only complaint was that the completion date was pushed back several times. The wait was 1000% worth the quality of the job though! read more

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They have always worked on my cayennes , Mercedes and Ferrari . Loaner car provided . Love they moved to pflugerville .

Best auto repair shop in Austin, took care of my car and excellent customer service, would give 6 stars if i could!

They stained my car the floor mats and console. It's drywall residue on it according to the supervisor email reply, From the neighbor unit cutting something. Any repair shop I've been to always put Paper mats down as soon as they have the car. Rather then replacing my stained mat my he offer to vacuum it. As if I didn't try that already. the car is new from February '22 polestar 2 luxury car it's Disrespectful for them to give it back in worse condition. they wanted to still charge us when I said I didn't want them to repair my car after seeing the stains due to lack of trust. I had to complain to cancel the repair. all they did was order a small clip part that was going to take 3 weeks to come in, so we went to pick the car back up and it was returned in they condition. We wasted time here and have to start over somewhere else due to their lack of reliability. read more

Luxury Auto Works - Austin - Auto Repair Near Me - Austin, Texas

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Just few days ago, I bought a Land Rover Discovery from Luxury Auto Works Austin. Chris is an amazing guy to work with and of course, Tyler is very pleasant and helpful too. Both made it easy to me to buy this vehicle and very helpful even after I have visited their showroom couple of times. They deserve 7 stars but Yelp has only 5 stars. I am planning to buy another vehicle next year for my daughter from this dealership. I am happy that I was able to find this showroom and great staff they have. Great Job & Thank you guys!! read more

Buyers be ware. high end vehicles not in best shape. Purchased a 2013 ferrari FF. asked about dash before flying in. was told everything was perfect. Arrived and dash is torn and leather shrunk. Got the car home and under panels are all gone. only 2 out of 6 left. Called dealership and was told that its a 10 year old car... what do i expect? I asked about condition. its a 10 year old ferrari. not a honda civic. Should be in better shape. Other cars there were in way worse shape then what is shown online as well. White dodge viper has orange peel on gas cap paint as well as entire front riddled with chips. Does not show in online pics. be careful read more

I was nervous about taking my car somewhere that I had never been. I opted for this place because it was close to my work and they did offer me a loaner vehicle. They were quick to get my car in the shop and get it repaired. They did send me video of the things wrong with my car and even fixed a pesky headlight issue I was having. They were reasonable and got my car fixed right the first time. I will be bringing my car back to the guys again. Amazing work! read more

Took my Maserati in for an oil change recently (N. Lamar). Got a Mercedes loaner, which is a very nice service touch, that many do not offer, so that was cool. Got call later that same day, saying a lot of other repairs were needed for the 2 year maint. but it was very expensive, so I declined. (I did not have records at the time I dropped it off showing what I had done). Company would also not reset the maint. light due to liability risk as explained on phone. That was an odd inconvenience, but something I could easily work around on my own via an ODB II meter, which I took care of. I did do research in the Ghibli service manual and also the dealer who sold me the car, (later) and found that my 2 year service was already done, and really it's no big deal, just an oil change and a cabin filter. I also did find the oil level was about 12-13 oz overfilled, when I checked it a couple times, cold and warm. So, either incomplete drain of the oil, which I suspect, or possibly too much was added, not clear. I did speak to the area manager later by phone, today, and he mentioned to check it again, after bringing to operating temp, and letting it set a bit. I will research this more to insure I have it now at correct level. Update1: Checked forum and the service manual, Maserati Ghibli oil level is to be checked 5 mins after engine has been warmed up and turned off. Older Maserati's actually check while engine is running, but not modern Ghibli. This is not an easy car to check, but I'm glad I pulled out the extra oil. Anyways, Luxury Auto works is cheaper than the local dealership. The staff was friendly during my visit. When I spoke to the area manager he stated he would insure my next experience would be very good, and offered a credit for that next service. I will likely try the Pflugerville or other shop(s) and see how it goes. If all goes well on this next service, I will up the rating on the review further. read more

Updating the review from a 1. It is rare that a business surprises me and takes care of an issue the way issues were resolved 30 years ago. The issue would have been resolved earlier had I been in town. If you have a legitimate hiccup with service, reasonably speak to the service manager. I think you will find they will reasonably respond. read more

They were very professional and responsive when i asked for a quote. But their price was almost 3x that of the dealer......wow! I think I will stick with the dealer! read more

Luxury Auto Works was a complete 180 when it came to trading in my Chevrolet. Michael was extremely easy to work with, listened to what I WANTED and was upfront with me the entire time. He also wasn't pushy at all, he went the extra mile to find me something he'd knew I'd fall in love with. He had Patricia take me on the test drive before we signed paperwork, and all the "fun stuff". She was very personable, knowledgeable about the car, and wasn't stiff like most sales people are. Stephanie arranged having the vehicle tinted the following day, while getting me a loaner and having me in and out in less than 15 minutes; seriously the easiest drop off and pick up process I've ever dealt with! If you haven't dealt with them before, I implore to run that direction immediately! Thank You Once Again! read more

Luxury Auto Works - Austin - Auto Repair Near Me - Austin, Texas

Bianca took care of us! Great customer service!!

My VW was due for its 60k service, along with a spark plug change. I knew it would be a costly service, but also knew to shop around for this one. It was between Luxury and the similarly popular VeeDub place in town - but Luxury had more consistent top notch reviews. I called to make my appointment and....was emailed an estimate. I was emailed and estimate. I can't say that enough. It kind of floored me. I went in knowing what to expect and it came in under what I thought it would be. I showed up a day later for my 9am drop off and was put in a curtesy vehicle (also prearranged, no hoping). It was a fantastic S class Mercedes, an upgrade for me even if it did have 120k miles - it purred like a kitten. Stephanie (receptionist) called me to provide an update and recommended services - which I expected at 60k. She was clear on what could wait (the owner, who was working in my vehicle, also provided guidance) and what should be done soon. I had been waiting to replace the lower control arms, which the dealership recommended a year ago. They provided the estimate for that service and we set it up for the next week. I had my car back that day and pickup was a breeze. Even bringing the car back for the repair was easy - this time I got another curtesy vehicle (C class Mercedes this time, 200k Miles still purring)- but they again had my car done the same day. I now know what I'll need to get done at 70k and know where I'll head for the service. Great shop, and great people. read more

Could not have asked for a better or more professional experience! From first contact to the drive out Michael Tyler and Cullen were absolutely AMAZING!!! FIRST CLASS the whole way! read more

Luxury Auto Works - Austin - Auto Repair Near Me - Austin, Texas

This place is a literal chop shop! They will take whatever good parts they can from your vehicle and sell them for a profit, but don't worry they will make sure to replace the good car parts with damaged/old parts! The men who work here are so rude and disrespectful. I cannot believe this place is even operational. read more

Great customer service! Professional, knowledgeable, reliable and fast. Will take our Audi there again

Took my Mom's 2004 Lincoln Navigator in for AC repair October 2021. We all know how HOT it is in Texas. The car needed a compressor. Great. They will order the part for repair. Picked up the car. It has the standard 3 year/36,000 mile warranty on the part. Worked great for several months. Completely went out again in June 2022. They stated the Relay/Switch went out. They had it for several weeks. I called to check on the status of the repair. Gus stated it would be ready tomorrow. He contacted me stating it was ready, and would be $307. I asked is that for labor? He stated it was for a switch. I told him we'd just brought it in and paid for a switch the last time it was in a couple of weeks ago. He calls 5 minutes later stating there would be NO CHARGE for the repair. Thomas contacted me shortly after the call CONFIRMING there would be NO CHARGE, and to let him know if it goes out again. I contacted my Mom and informed her there would be no charge. When she arrived Gus informs her there would be a $307 charge. WHAT?!? He advised that he was incorrect when he told me that there would be NO CHARGE. I told my mom just pay them the money and I will reimburse her. As I told Gus, he should've contacted me and advised that he and Thomas were incorrect. Not blindside my Mom. We are talking about $300.... Patrick advised that they will pay for the part and YOU PEOPLE are always like this??? Not at all sure why he'd make such a rude and nasty comment. The car NEVER got fixed. My mom gets her car after they had it for weeks and THE AIR STILL DOESN'T WORK! Let me state that I have brought over 6 of my cars in for repair because they have always been GREAT! After this last time and the way I and my mother were treated; I will NEVER bring another car to them! They referred me to Chelsea Automotive for the warranty work to fix the AC that never got fixed! #NEVERAGAIN#Don't waste your money! Th read more

I dropped my Mercedes off and was given a loaner within 10 minutes. I was called back within a few hours to say that the car is still under warranty and that I should take it to the dealership. I was under the impression that my warranty was out which is why I didn't take it there in the first place, they corrected me and let me know they wouldn't be taking my money! I didn't get work done but I'd recommend this business based on my experience. read more

These guys tried to sell me a lemon of a car!!!!! Never buy a car here!!!! Probably never get your car repaired either because they are LIARS!!! Tried to sell me an Acura RDX that had a turbo issue which they knew about because when I got a pre-buyer inspection report, they had reset the code for the "check emissions" light literally 27 miles before the inspector drove it which means RIGHT before they let me test drive it for the afternoon because my work was about 20 miles away and I drove it straight there for the Auto PI guy since I didn't want coercion from the dealership if he did report there. I don't know how to warn people not to buy from this shop. I would never ever trust them. They were shady from the beginning saying I could not take the car on an extended test drive home because it was "too far". Then the manager wanted me to call him when the inspector was doing his report which was odd. They didn't even offer to help pay me back for the report I paid for. They claimed not to know anything about the turbo issue but I believe the Auto PI guy over the dealer/salesman. I am going to find out if I can take legal actions but I'm sure I'm out of luck because I didn't actually purchase the car, thank GOD. Never never never going here again. read more

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As a fairly new BMW owner I've been learning the ways of BMW life, specifically with regard to BMW repair. There is no shortage of BMW repair shops in Austin. However, in all my weeks of reading reviews on Yelp and everywhere else I have discovered that there is a shortage of of excellent customer service with regard to dealing with people. I have high confidence that most independent BMW shops can fix a BMW. What I lack confidence in however, is how they will treat me when I'm there. The number one pattern I noticed when reading reviews about other shops is the repeated complaint about being treated rudely and condescendingly. I'm not sure why that's a trend in this line of work but what intrigues me is why people spend lots of money for the "privilege" of being spoken to in this way! Why? Hence, LAW. I couldn't find any reviews that indicated any kind of a pattern with poor customer service and treatment. In fact, the opposite was quite true. I saw many patterns of excellent treatment and customer service. Hint - look for patterns in reviews of a business. So I took a chance and paid a visit to the LAW facility on North Lamar, hoping that the reviews would prove true. Upon entering the facility, I was greeted by a nice young lady near the front door that directed me to a service writer named Danielle, who helped check me in. Check in was quick and easy and I requested a consultation with my mechanic as opposed to just dropping my keys off and hoping for the best. I was delighted that their dedicated BMW mechanic, named Chris, paused what he was doing outside to come inside and speak to me. He was personable and attentive as to why I was there and even asked me how I found out about LAW. I referenced my research and the fact that they seemed to treat people well. After listening to my car problems he reassured me that he could fix the problem. I stayed in the lobby and surfed the web on their nice Apple computers. The lobby and the garage area were in immaculate condition and very inviting. Anyone would feel comfortable coming in here. I did not wait long for Chris to diagnose the problem and come up with an estimate. He located some other areas of concern and also noted them on the write up. The service writer went over the issues with me line by line and what it would take to fix them should I decide to make the repairs. I felt no pressure at all to fix any issues. The repairs would take some time to get done so they offered me a loaner vehicle since I would not likely get my car before closing time. The loaner vehicle process was quick and easy. I came back the next day and got my car back, fixed and washed. The particulars: 1. Yes, they do inspect your car and point out any issues with a written estimate of repairs. I'm glad that they did so because my oil pan was leaking and I had no idea. Due to where it is located, I would not have been able to repair it myself so I had them do it. For those of you that freak out because a shop points out things wrong with your car, just take a breath; you CAN decline to have them fixed. There was no pressure here. 2. The preliminary diagnoses was free, but in my case, Chris had to do an in-depth diagnoses which cost about $182. They asked me for my permission first of course and did not charge me the fee if I had them fix the problem. I believe this was good for 30 days but don't quote me on that. The repair estimates were in writing. 3. Upon finding the issues with my car, I received an email and text message with photos of my actual car showing what the problems were and explaining what the problem was and where in my engine the part was. the explanation was in laymen's terms and done professionally. 4. I was able to actually walk inside the garage area with Chris and be shown the exact problems with my car and allowed to ask as many questions as I wanted until I understood exactly what needed to be done. 5. The loaner car process was simple and quick. I was out the door very shortly after I authorized the repairs. One small thing which is nothing big at all - The loaner cars had these big decals in the back windshield. I felt a little funny driving around with a big "billboard" on the back window advertising Luxury Auto Works. LOL. But, it's their cars, so no big deal. 6. I came back early the next morning and got my car. It had been washed for me and was waiting for me outside by the front door. The total costs for the repairs were exactly as quoted. 7. Note - the repairs come with a one-year, 12K mile warranty, but for $9.99 you can extend that warranty to a three-year, 36K mile nationwide warranty. This was a no-brainer for me. Conclusion - My BMW is running awesome but the thing that will draw me back to LAW is the outstanding service and attention I received. I wasn't treated like an idiot because I wasn't a BMW expert; I was treated like a high-end customer with a luxury car. Thanks LAW! read more

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Well, this was a first. I have been waiting to charge my electric car until the mileage gets below 50 because that is what caused my last 12V to fail. SO, I had to drive my kiddo to Round Rock from Austin and didn't think ahead but started our trip with 60 miles. Needless to say, we were at almost ZERO coming home and thankfully my car's map showed us there was a Tesla charger on site here. The business owner could not have been more kind, helpful or accommodating! We waited for our rescue vehicle in their waiting lounge and no less than three people checked on us in the short time we were there making sure we didn't need anything. What an adventure. I would definitely consider returning here for auto work should we need it in the future! Customer service isn't dead and people are STILL nice out there! Thank you!!! read more