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    Luxury Auto Works - Austin

    4.2 (148 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Luxury Auto Works - Austin

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    31 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto regulator replacement

    Auto switch replacement

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto window repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

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    Recommended Reviews - Luxury Auto Works - Austin

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    Reviews With Photos

    Damage before repair!
    Madison B.

    Had the most incredible experience here working with Ashleigh the front desk manager, and Frank the owner. They were amazing at communicating with me about any updates they had for my car. I was on a very tight timeline to get my car fixed from being rear ended. I needed the car to be fixed in 2 weeks before I moved! They were extremely attentive to my tight timeline on needing my car to be fixed and ended up completing the repair with 4 days to spare! I would recommend this to anyone who needs to have their car repaired. They were extremely professional and helpful with any questions or requests I had. Super friendly and genuinely kind people! They even deep cleaned my car interior and exterior before returning the car to me! I wish every car repair shop was this amazing!! 5/5 :)

    YOU HAVE BEEN WARNED: My car began overheating, and the check engine light came on. I first took it to O'Reilly's Auto Parts to have the code read. They informed me the code was "lost communication with engine coolant pump control module," as you can see in the attached photo. I then took my car to Luxury Auto and informed them of the code, providing a picture, hoping it would guide their diagnosis. Despite receiving this information, they diagnosed a faulty thermostat and insisted on replacing all the coolant hoses as well. This initial repair cost $1600, which I reluctantly agreed to. However, within minutes of picking up my car and driving about 3 blocks, the check engine light returned. Upon returning the car, Luxury Auto claimed the issue was actually the coolant pump control module, requiring an additional $1300 to fix. Their explanation? They said their initial code reader didn't show any issues, so they assumed it was the thermostat due to a small coolant leak (I later learned that a thermostat or coolant issue would trigger a code). Now that they have the car again, their code reader is showing the coolant pump control module needs replacement. I contacted three other repair shops. All three emphasized that, given the code I provided, they wouldn't have replaced the thermostat without confirming it with their own code reader. Instead, they would have prioritized investigating the coolant pump control module first. So I picked my car up and found another place around the corner that knows what they are doing.

    Beautiful Buick Enclave

    We actually drove 3-1/2 hours from the Tyler, Texas area to buy a car from Luxury Auto Works. Chris Skinner was terrific! He approved our proposed trade-in value before we got there. Most of the paperwork was ready for us. It was a seamless experience. Contact Chris for a nice pre-owned car!

    Red Light P.

    Now that I've had time to process what happened right in front of my eyes, I can share my tragic lose. Having a part replaced on my car that I didn't ask for but a different part, I arrived at the repair shop after waiting four long days to get her back. I payed a hefty fee for the repair so I waited eagerly for the service agent to turn over my keys. As I waited in the glass entryway of the shop, I noticed heavy smoke, as if someone was grilling right outside the front door. I went outside expecting to see one of the mechanics with grilling utensils, but instead I saw, heavy smoke plumes coming from the hood of my car. I immediately yelled, "My car is on fire!!!" and the word FIRE spread faster than the paint that was melting off the hood of my now engulfed car. Everyone that worked there ran toward the car with fire extinguishers and a water hose. After fighting flames for what seemed like an hour, the flames and smoke finally subsided and we all stood there in shock, staring at the hot gooey mess that is now my engine compartment. After speaking with management I asked for compensation for the damages and they're counter offer was for me to purchase a vehicle from them. I would absolutely NOT recommend this place if you can help it.

    If I could give less than 1 I would!! Do not believe the high ratings on this place. I had side swipe damage to my acadia denali and brought it here. They kept giving me new dates that it would be ready by for 3 weeks in a row. Then i go to pick it up and they did not align the pieces back. The front fender trim is falling off and my hatch back does not line up. When I got in the car it was COVERED in the dust from sanding parts I presume, my head board is covered in dirt prints, and what look like splattered soda? (Not sure why you would need in the back with a drink while fixing someones car), not to mention scratches covering the plastic piece by my door handle And speaker, the inner door locks BENT on the side they were repairing(pictures added comparing what they SHOULD look like), and trash left in different areas. This is complete disrespect to someones vehicle and should NEVER happen when left in your care. I am SOOO displeased at this place and very angered at the damage they caused. DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE!

    After the accident

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    1 year ago

    Great people, great service. If you live in, or close to The Domain of The Arboretum you need to check out this place.

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    James P.

    We really appreciate you Michael. Thank you.

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    2 years ago

    Mechanic doesn't know how to read requests. And doesn't want to work on Kia's. Even if it's just a change the coolant.

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    James P.

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    James P.

    Thank you Sun! Love the review. Much appreciated

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    2 years ago

    Best auto repair shop in Austin, took care of my car and excellent customer service, would give 6 stars if i could!

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    6 years ago

    They have always worked on my cayennes , Mercedes and Ferrari . Loaner car provided . Love they moved to pflugerville .

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    4 years ago

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    2 years ago

    they DON'T provide a service. that strage. time wasting. get email to answer me this??

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    3 years ago

    Great customer service! Professional, knowledgeable, reliable and fast. Will take our Audi there again

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    Page 1 of 4

    Ask the Community - Luxury Auto Works - Austin

    Do you work on fiat 500e?

    Yes we do - you can book an appointment directly from our website. Click the yellow button in the top right corner.

    Do you service Smartcars, and if so by a certified Smarcar mechanic?

    Yes we do. We had been the preferred service center for Smart Cars for over 9 years now.

    Don’t See Your Question? Ask Away!

    Review Highlights - Luxury Auto Works - Austin

    Thomas, explained to me so kindly and patiently the differences between the 3 cars I was trying to decide between.

    Mentioned in 47 reviews

    Read more highlights

    Luu Auto Repair - My quote for parts way overpriced.  He said the RESISTOR was the problem but quoted me an entirely new fan unit beneath that.

    Luu Auto Repair

    (56 reviews)

    The glowing reviews are well deserved. This is a shop run at the highest level of professionalism…read moreand knowledge of the craft. No, they are not the cheapest. But the prices are more than fair considering the quality of the work. To put it in the simplest terms possible: from the moment you sit down to talk to Danny, you just know that you're in good hands. He is just so proficient in every detail of the job; and the actual work his mechanics do bears it out. A true Austin gem.

    Long story short, Be aware of how they calculate your "estimate"...it's not for the actual time of…read morework put into your car...its based on arbitrary time calculated by a software program. They are honest...but they are honest about how they are going to overcharge you for work. In this economy, it isn't right. I recently brought my 2019 Buick Encore here for an electrical issue with the cooling fan and relay. The owner was polite and responsive, which I appreciated. The hourly rate of $110 is fair and standard, but what I can't overlook is how the shop calculates time and parts costs. The estimate showed over 2.5 hours of labor for a job that takes about 30-60 minutes to complete. When I asked for clarification, the owner said their pricing comes from a software called PRODEMAND, which sets "national standard" labor times. That may sound official, but it doesn't reflect how long the work actually takes. It's a flat-rate billing system that inflates labor on simpler jobs. In other words, you're paying based on software, not the real effort or time spent on your car. The parts markup was also steep. I was told that I needed a new relay sensor and that the cooling fan ***RESISTOR*** was the problem in my quote notes. But I kept reading and on the list below the notes he quoted me the cost for both a relay sensor fuse (way over the market price) as well as a FULL COOLING FAN/ ASSEMBLY ***way*** over the market price. Not simply a resistor. What? Let me rephrase: A relay sensor/fuse that costs $15-$20 at retail price was quoted to me at $42.82 by this shop, and when I asked for transparency on the "local cost," I never got a clear answer. Likewise, I was told the sole cooling fan resistor part couldn't be replaced separately and that I would have to buy a ***full brand new fan unit*** even though RESISTOR replacements (only) for this model clearly exist. When I asked why? That's a shop policy, he says. I even TRIED TO NEGOTIATE a lower price by offering to BUY THE PARTS MYSELF, but he was unwilling. Here was his response to my questions: "To answer your question, 1. Any part you search online will always be cheaper than the local cost. The price you are quoted is the local cost plus shop mark up. 2. The resistor has failed, and the resistor is connected to the fan motor. We will not be able to use your parts. -Every shop works differently, in regards to replacing parts. For us to do this job we would replace the full fan assembly. We cannot replace the resistor independently. 3. We charge $110 per hour and the calculated rate is based on PRODEMAND which is a national software estimating guide. 4. Replacing only the relay will not fix the problem. You have two separate issues. Thanks," I'm not saying they're dishonest; I believe they follow their own internal system. But customers should know how those estimates are built, especially when money is tight and car repairs are essential for work and daily life. I would search for a different mechanic if I were you. However, If you go here, ask for the PRODEMAND labor hours up front, ask for the part's pre-markup price up front, and confirm whether a part is truly unserviceable or just replaced by policy. The transparency matters...because without asking, you'll pay more than the repair actually costs. I don't like it one bit. You shouldn't either. Good luck.

    Dave's Ultimate Automotive - We proudly support the Jennifer Wilks Foundation and their work with Make-A-Wish

    Dave's Ultimate Automotive

    (369 reviews)

    I've used Dave ultimate for work on my other car at their Pflugerville and Howard Street locations…read moreand I've always been pleased with their work. Their prices are either in line or slightly less than dealership prices, and they do stand behind their work. This is their only location that can handle luxury cars like my Mercedes. It was time to do the schedule B service on my C300. It is the 60,000 mile or 10 year service and it runs about $1500 on average. And that's not including the transmission service. It's also a 3 to 4 hour job, which is why it's best to have someone pick you up. You can sit in their small basic waiting room where you can find complementary water and coffee. There are some places within a few blocks of walking such as Taco Cabana or Mandolas where you could spend some more quality time waiting. They have a very skilled service tech who also works on BMWs as well. They also work on EV's although that work is limited. They had my schedule B service done in 3 1/2 hours and were able to save me a couple hundred dollars making it just $1300. I was also not charged a credit card fee. Will be returning for future maintenance. Informative photos included.

    I brought my 2013 Volkswagen GTI to Dave's Ultimate Automotive - Central for overheating and…read moremisfire issues that turned into major cooling system and timing chain repairs. The technicians did thorough diagnostic work and the repairs, while expensive, were legitimate and necessary. I want to specifically thank Ike and Martin for how they treated me as a customer. Ike was friendly and went out of his way to help by giving me a ride home and later making sure I was able to get the loaner car when it had been made unavailable. Martin was also professional and supportive throughout the process. My main issue was with the service management, specifically Deon. The loaner car option was not brought up when it should have been, and after a frustrating phone call about the situation, Deon immediately called me back to ask if I wanted the loaner. From a customer service perspective, that follow-up was poorly timed and escalated the situation instead of de-escalating it. When a customer is already upset about communication and options not being presented earlier, calling back right away without acknowledging that tension makes things worse, not better. The shop clearly has capable technicians and helpful front-facing staff, but the way the situation was handled at the service management level added unnecessary stress to an already difficult and expensive repair. With better communication and timing from management, this could have been a much better experience Sincerely, Andrew Johnson

    Luxury Auto Works - Austin - autorepair - Updated May 2026

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