Luxury Auto Works - Austin

(216 reviews)

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

Run for hills,do not use this guy. I'm in process to take him to court. Second time I used him was…read morefor simple brake job. This guy that he sent had to come back because break line and components came off next day while driving. I have pics and texts to prove. My GM 6.2 V8 come to find out common problem for that motor lifters went out so I went to him for the engine replacement. His price quoted was pretty good so I gave him a shot. My car was not even drivable this whole time (we had to wait on engine and things for months) yet I get a call the day he test drives it for the first time and he tells me I need new steering column. The car did not go in for steering issues. It was completely fine. He blames it on wear and tire from my lift and big tires. I call the people who did my lift and I called covert Cadillac certified mechanics and gave the history of car and lift and all and they called BS. My fault for not driving to Frank's place to see for myself. So I pick it up after engine replacement and steering column replacement. I get not but a mile down road from his shop and no acceleration and engine is just revving up loud . I coast off the road to luckily a gas station right there. What looks like oil and grease is splattered all over undercarriage and side and back windows. I have pics of all this. Transmission line came off. I won't give any more specific on this because I'm in process of filing the lawsuit and taking him to court. So He has a guy come meet me, I took video of his mechanics actions and what he did and Frank telling him on the phone I'm good to go, needless to say he screwed up. I get home and next day the car does it again right as I drive out of my home. I call Frank to get it towed back to his shop which is about 45 min to an hour from Lakeway. Frank gets car back, now he tells me I need new transmission. After transmission I go back to car to pickup and I go to open my door and there was mechanic grease all over headliner and seats, spilled oil on my rubber mats, bird shit all over the outside and dust and pollen caked the interior. He left windows cracked. I took pics of everything as proof. He decides to offer me a detail, so he sends me down the road. He paid for it yet I waited 3 hours. What I'm paid for my time in work you could say was a bigger loss. The fact alone my car was in that condition when he called to tell me it was ready is reason alone you shouldn't use him. I've included pics with this post. I could go on with several other smaller things I asked him to do while he had my car for engine replacement and transmission repair that I needed done. He never fixed them. I again have proof where he acknowledges he forgot so now I have to reschedule to have him finish the job. I also recorded most of our phone conversations that prove he apologizes for messing up. It came to the point where I was recording the convos because prior to me doing that it was just word salad on his part and I knew it this point I needed to document for the court. You would be amazed how many texts I have where I have had to constantly follow up and check on him after he would give me a supposed timeline or update with a promise he would keep me updated. I'm convinced all these reviews on here that are high stars aren't legit whatsoever. I have meticulously documented everything with pics, texts and phone conversations. If you're smart and reading this don't give him your business no matter how well quoted he may be . He may try to defend himself with a reply like some others he's done to on here. I've got it all though m, the truth. I was always extremely nice in all my texts to him, I was at the mercy of his screw ups and didn't want to be a jerk. No matter what when your rude or a jerk you run the risk to be even more screwed over so I chose to take high road and he knows it. I've verified and shown all my proof to several different master General Motors Master technicians and they all came back with resounding response that Frank was at fault. So now it will be in the courts hands and I will update this once it's over. For anyone that would like to know more you can contact me. I've got all you would need to run as fast as you can from this mechanic. I've even documented some new mechanics that showed me what things he did that they couldn't believe from when he did the engine replacement. His shop spliced so many wires and I took video the moment the mechanics found these issues and they talk on camera about it. I've asked Frank over the last several weeks and really last 6 months to send me an itemized list of repairs like a receipt. His reply was he texted me the cost every time he had to charge me for something. Last thing, he never once showed up on time for any of the jobs that he did. I have proof of his reasons for being late and apologies for every one of them. What kind of professional does that. All the more reason to believe these reviews are fake

Eagle Transmission

4.7

(141 reviews)

Best Honest/ Friendly/ with Best warranty Mechanic Shop Austin, TX. Tim the General Manager…read moreSubmitted my diagnostics and Warranty claim to my Extended Mechanical Warranty Department when I bought my 2018 Z71 Silverado truck from dealership. Tim followed up all mechanical work process and claim in a great timely matter. Thank you For Rebuilding my Transmission w/100k/3yr.warranty Lorenzo G Houston Texas. FYI(My truck Broke down on a Visit to Austin) Thank you Tim and Your Crew/ Team. For fixing My Truck!

CUSTOMERS BEWARE!!!!!! The transmissions they install here don't even last 10,000 miles. I spent 6…read morethousand dollars on a new transmission and it's already going out. Eagle Transmission won't even replace it because their warranty is trash, just like their transmissions. Eagle Transmission get's 1 star for the lousy work they do here.

Eagle Transmission

(89 reviews)

Got my car towed from one mechanic to this mechanic because the first one's fix didn't work and…read morethey don't do transmission work. The tow truck took a long time. Eagle was aware that it should have arrived, and the shop owner took the initiative to call me to check on the status before closing shop. Thankfully Eagle has a key drop, so the tow arriving after hours was fine. They must have looked my car over immediately the next day, because diagnostics were done quickly and I got a call early that morning. They kept me in the loop about the repair, explained what they were doing and why, answered the phone consistently to answer follow up questions I had, and went even more into detail about the repair when I arrived and asked additional questions about the mechanics of it. Just like a doctor who answers your questions, a mechanic who does the same helps put you at ease. It wasn't cheap (& what transmission work is?), but it was incredibly fast and I had my car back and repaired the same day diagnostics were run. Plus, the parts & labor came with a 1-year/12,000 mile warranty.

My regular mechanic said "You need to see a transmission specialist" As scary as Halloween but,…read moreEagle Transmission made it more like Thanksgiving. I brought my 2011 Ranger in, they were able to diagnose a substantial fluid leak and gave a very reasonable estimate. Not the "you need a new transmission" estimate that I was expecting. Clean clear communication my car was ready when promised.

Eagle Transmission Cedar Park

(55 reviews)

They did an excellent job on the rear diff for my AMG Mercedes. Reasonable price and good…read morediagnostic of the problem.

I am beyond grateful for this place. Having my transmission worked on was stressful, especially…read moresince my family is very knowledgeable about vehicles and we knew this job was more than we could take on ourselves. Trust doesn't come easily when it comes to mechanic shops, and as someone in a wheelchair, that hesitation is even stronger. From the very beginning, they treated me with nothing but honesty, dignity, and respect. I was never made to feel different or taken advantage of -- only cared for. The quality of their work speaks for itself, and they went above and beyond simply because they take pride in doing things the right way. Their diligence, integrity, and high standards truly set them apart. I will absolutely be returning and recommending them to anyone who needs transmission work. I cannot thank them enough.

Three Points Automotive

4.5

(88 reviews)

Very trustworthy place. The team was honest about the repair and explained all available options…read more The work was completed professionally and on time.

Great place. Fair prices, work done fast, the owner is helpful and doesn't try to sell you…read moreunnecessary repairs.

Carter's Transmission & Auto Service

(39 reviews)

I've done business with most every transmission shop in and around the Austin area and have sent…read morenumerous customers to Jake to take care of for me, not one have i heard anything but praises about the quality of work and pricing. Recently had a transmission built buy Jake because 1, it's my son's truck and 2, I know jake doesn't cut corners. not a better feeling in the world knowing that my kid's transmission was built by the best in Austin Thanks Jake!!

**they've moved 6820 Guadalupe St** No one likes car…read moretroubles but especially when you're out of town! My car overheated on my drive from Houston to Austin over a weekend *groans* which meant I was basically stuck until I could get it to a shop. Bright and early Monday morning I showed up at Carter's and Jake, the owner took great care of me. They worked as diligently and efficiently as they could and gave me updates all the way. I was able to get my car back fairly quickly and assured that I'd make it back to Houston safely, and I did! Wills was also so reassuring and kind at my time of pick up. Made me feel real confident that my car was road-ready

Excalibur Auto Repair

4.5

(105 reviews)

Great service, quick in and out for an emissions test. I went to three shops before this to get my…read moreannual emissions test, and all had their "inspector not on duty" signs out. Third shop pointed me to Excalibur.

As a girl, I wanted a trustworthy mechanic, when I went to change my oil at another place they told…read moreme it had a leak, I took my car to Excalibur, the front desk guy was nice and told me they would check my car for the leak and all the things, he quoted me upwards of $600 dollars - I agreed. I left my car about 2 days this was in March and then I picked it up, they told me they fixed the leak, that the smell of oil would linger until the car had burned the oil that spilled down, I drove my car, and consistently saw leaks and smelled oil, I thought it was my AC water in the floor, I worked from home so I don't drive my car a lot, come July and the oil change light came on, it has never come on before, even when I had not changed my oil.. I took it to Excalibur for the oil change, I made an appt for 8AM as reccomended by the front desk guy James - I get there at 8, I greet him, he looks at me, doesn't greet me, no answer, he looks miserable, he just barks at me "last name?" I give him my last name, they take my car, I sit and wait. Another lady comes in and he's all the sudden all smiley and nice.. when my car is done. He barks at me that my car is done.. I go to pay, he tells me my car is leaking oil.. and that I could have blown the motor.. I tell him that I thought they had fixed that 3 months ago.. he looks surprised back tracks and says oh it's probably not the same leak.. the leak probably went to another weak spot- but to bring the car in again and they look at it- I do... he calls me and tells me that it's a different leak- I ask him that why didn't they fix it back then - he says my car is old, he tells me it's "100% on you" that I didn't call them sooner - James was super rude and standing behind subpar lazy service- he wanted to charge me upwards of $400 to fix the leak - I said no, took it to my other mechanic- my other mechanic said that the leak was visible and that they had only changed the top part and not the actual main leak on the car - never going back there again, James if you don't want to be professional and patient, even my boyfriend that doesn't know you said you were super rude to him when he went to drop of my car - just save everyone the agony of your services. I knew I wasn't gonna get my money back and I wouldn't trust my car back in their hands.. never again..

All Tune Total Car Care South Austin

(4 reviews)

1st off I wanted say upon arriving I was greeted by Freddy the Master mechanic and was very…read moreinsightful, polite, professional and knowledgeable. He inspected my vehicle thoroughly and also very transparent on any future preventative maintenance I may need. 10/10! Also while I waited Austin made me feel very comfortable w/ the pricing and overall what to expect from the visit. He displayed great communication, empathy, also made sure that everything question I had was answered! Great Crew to say the least I'll recommend them to anyone especially if you need a transparent & honest assessment of your vehicle

Austin was very respectful & helpful with me. However, I brought my vehicle in for a brake check,…read moreac update and tire rotation. Austin informed me he tried to do a check on my car re: accident. I had purchased my car & knew there had been a minor accident/repair before I had bought it. NOT slavaged. I bought it from a Carmax. Essentially, I was refused any service & encouraged to take my car to a body shop/mechanic for any repairs. Really? Tire rotation/ac check? ‍ I've never had a mechanic refuse a repair on any of my vehicles & I'm 64 & have owned 6 vehicles in my life. Just odd...

Juke Auto

(619 reviews)

My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

Terry's Burnet Road Inspection

4.9

(160 reviews)

Christy and Terry are just amazing people. I love supporting our locals and they are most…read moreDEFINITELY locals! They constantly owe me 3 more minutes because it never takes 10. Ever. LOVE LOVE LOVE them!!!!

10/10 experience! Had to get the emissions test done and this was my 7th stop (other shops didn't…read morehave their Inspector in, or no longer did inspections, or had an incredibly long wait times). I pulled up, got my car in immediately on a Friday morning and was out in 10 minutes! Highly recommend! It's not fancy but it gets the job done. Also, GBR!

Austin's Finest Alignments & Brakes

4.9

(84 reviews)

Could not possibly recommend more highly! Look no further for guidance and service…read more Have a lightly driven + very well maintained 6-year old Subaru with just 45k miles on it. Subaru Dealership sent a "courtesy video" upselling all kinds of suspension related issues - sway links, tie rods, control arm bushings etc. Quite an upsell ambush with zero clarity on magnitude of issue. Took it over here expecting/willing to pay a lot to have them assess it - but they nicely DROPPED EVERYTHING to come out, crawl under the car in the parking lot, and tell me I shouldn't worry because it's still in great shape, and clued me into what to lookout for. I know where I'll be coming for all future car service going forwards. Truly outstanding stuff - big for trust and awesome communication.

As somebody that is new to Austin, I was very concerned on what shop to go to for my brakes. John…read moreand Justin the owners both took the time to explain what was wrong with my rotors & brake pads and were very quick with Service as well. Honest and Affordable. Highly recommend!!!!!!!!!!

Brakes To Go - Mobile Brake Repair

4.9

(775 reviews)

Although it turned that my wife didn't need her brakes done, I just wanted to give a shout out to…read moreJaimie for taking the time to explain to her the situation with her brakes. Thanks my man! When the time comes we are definitely gonna go with ya'll

We have used Brakes to Go for our heavy trucks and light autos on more than one occasion, and every…read moretime has been a great experience! Their professional techs are polite and know their stuff!

Cameron's Tire Shop

(55 reviews)

I was visiting Austin when I noticed my passenger rear tire was low. Since I had to drive back to…read moreDallas, I wanted to get it taken care of before hitting the road. I called ahead and was told to come right in and that they'd have me in and out in about 15 minutes. Floyd and his assistant got to work immediately, found a small puncture, plugged the tire, and had us back on the road in about 10 minutes. Outstanding service, friendly team, and a great experience. Highly recommend.

I had an amazing experience with Floyd at Cameron's Tire Shop. He was so kind and helped patch my…read moretire in a time of need. I called ahead to get an estimate on how long the repair would take as I had a meeting in Kyle and needed to be on the road soon. Floyd told me to come on in and that he would have my tire fixed up in no time. He was efficient and helped me get to my meeting with time to spare! I will be coming back to Floyd for any future needs. The service and price are unbeatable!

Flashpoint Auto Inspection

4.3

(107 reviews)

Professional and courteous. They don't upsell. You get what you need with sales pitch.read more

The place is efficient for vehicle inspection. The reception area is cramped with only three chairs…read moreinside and 4 chairs outside overlooking the gas pumps. They charge the state mandated fees with no surcharge except 4% if one pays by credit card which is completely understandable. Staff is friendly and polite. No bathrooms.

Elite Mobile Services

(81 reviews)

Excellent! Super nice, was on time and took care of what I needed!! Absolutely will call again and…read morerecommend!!

Came to my house and jumped my car battery - quick and reasonably priced…read more It's been a few years and I just called again for the same issue (door was left open and battery died). Fingers crossed everything goes as smoothly as before.

Discount Tire

See more unrecommended reviews

(512 reviews)

Quick, professional and so friendly! Made my appointment online, showed up at the designated time,…read moreand received an estimate that it would take 45 minutes. 20 minutes later, a tech gave me an update to let me know it would be only a few more minutes. I'm blown away that they were quicker than anticipated and went the extra step to update me. I pity the fool that uses any other shop than this one!

Fixed my tire for free. The people here were friendly, easy to talk to and customer centric. Mainly…read moreinteracted with Xavier at the front office.

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Matt D.

1 year ago

It's my opinion that this company is run by WHITE SUPREMACISTS, and I will go into great detail why. A few years ago, we were having problems with my Wife's car, who was my Fiancé at the time. We took it to the BMW dealership first. They gave us a list of the problems they found, including a leaking radiator and leaking coolant tubes. But we didn't like the dealership price. My Fiancé decided to call the Austin location of Luxury Auto Works to get a quote for the exact same work. They took her name and phone number and told her they would call back with a quote in 30 minutes. They called back after about 1 hour, and the quote they gave was almost twice as much as the dealership. They also said there was about a month long wait time before they could start the work. We called a few more shops in town and got prices closer to what the BMW dealership offered, but still too high. I thought maybe there was a misunderstanding, so decided to call back to the Austin location of Luxury Auto Works one more time myself to request a quote. I requested the exact same work. The called back with a quote in about 30 minutes, which was about half the amount that they quoted my Fiancé. The only difference is that I am a man with a "white sounding name". My Fiancé has a name that is very much "not white sounding". My Fiancé immediately suspected racism and sexism. But I still thought maybe there was a misunderstanding. I decided to take the car to the Luxury Auto Works shop in person. I spoke with the Manager Thomas while I was there and another guy who was a mechanic I think. They seemed to understand the problem with the car and were still offering the price below the dealership. I made the remark that "This BMW has been really unreliable, I wish my Fiancé would just buy something else like a Toyota or Nissan." Thomas made a scoffing sound and said "German engineering is much better than those". I asked Thomas what he meant by that. He said "The Germans just really understand engineering and mechanics better than anyone. Like they were just born to build things. Or maybe their school system is better. Their stuff just works." His mechanic then said "Those Japanese cars may look nice on the outside, but under the hood, you can tell they have no idea what they are doing". They both laughed. The way they said this, it felt like they thought I was on the same level and would agree with them. This made me uncomfortable, so I decided to just take the car to the BMW dealership and be done with it. I told my Fiancé about everything, and she was even more certain that Luxury Auto Works was run by racists at this point. As a test, we decided to call them occasionally over the next year to get quotes on work. Each time we gave a "white sounding name", we got a decent priced quote and they said they could start the work soon. Each time we called about the exact same work, but gave a "not white sounding name", the price quote was about double, and there was a long wait time before they could start. That's enough proof for me! Buyer beware! read more

Robert C.

9 years ago

Call it sophomore jinx. I brought my Mini Cooper S in last month (November) and replaced the Water Pump and Thermostat and had a great experience. I wrote a great review for them on Google too. This week (December 19th) I brought my car back in for a noise that occurred on a cold engine start up. The car was also experiencing misfires. I changed the spark plugs and ignition coils myself to save some cash. I mentioned this to the service advisor. They took my car in and two hours later the service advisor comes out and tells me that the spark plugs and coil packs that I installed were not installed correctly. The technician "fixed" what I had done and charged me $178. No one ever came to me before the technician did anything. They didn't replace parts either. The parts I installed were obviously brand new. The technician did the work and they presented me an invoice. (Another thing too the invoice says the technician cleared fault codes...the check engine was not on so I'm not sure what codes he cleared) The service advisor told me the issue was fixed. The issue was not fixed. I let the car sit for four hours and made a video so they can hear the noise when I start the car when the engine was cold. The car was still misfiring too. I took the car in the next day (20th) and left the car with them. I also showed them the video. They got me into a loaner (free of charge) and the service advisor told me that he would work the $178 into the overall cost of what the problem is. The technician called me later on the 20th and said the oil was not registering on the dipstick. He asked to change the oil which I approved. They let the car sit over night and they started it and the (engine knocking) was gone. The service advisor called me the next day (21st) and said the car was fixed. I mentioned to him about working the cost of the $178 into the overall fix. The service advisor had the technician call me and he was justifying that the misfires and the engine knocking were different symptoms. The service advisor lied right to my face. I realize there was nothing binding the shop to what the service advisor said to me but to not even address it again...I bit my tongue. I paid for the oil change. The two questions always asked: Would I go back: No Would I recommend this place: I recommend that you tell them NOT to do anything to the vehicle without consulting with you first. read more

Lily A.

15 years ago

I go to college in Austin & I didn't want to tell my parents I drive the crap out of my Mercedes they bought me for college that I begged them for graduation. It's been having some problems & the semi- responsible child I am, I at least wanted to save them some money when it came to fixing it, since I did, after all drive the engine to poop. My professor drives a Mercedes too & he referred me to Luxury Auto Works. I came by the shop & was really impressed. I expected it to be a dirty mechanic shop with a bunch of dirty men running around. Thinking I'd have to wait & read some outdated magazine, I planned my whole day around this. NOT AT ALL! When I arrived, Justin took care of me right away. The men were very clean & so was the shop. I felt very comfortable & was very impressed. I have never been to a dealership alternative that was this nice before. They even offered me a Mercedes loaner car as well, so I didn't have to waste my day waiting around or inconvenience a friend to pick me up. I left my car there & a few hours later, received a call from Thomas, the lead mechanic, explaining everything that was wrong with my car. He told me I would need some parts & it sounded like it needed a lot of work done. I was scared at how much it was going to cost. When he told me I said thank you & I wanted to price around, since this was only the first place i went to. I took what information Thomas told me & priced around other places, even the Mercedes dealership. Everywhere else told me at least twice as much! I couldn't believe it! I called Thomas back & said sign me up! Thomas & Justin were so helpful and nice explaining everything to me & my parents. I showed my parents the pictures of the shop from yelp & they were impressed! Thanks guys! read more

Donna B.

7 years ago

Wow, wow & WOW!!!! My wife and I were in the market for a pre-owned Mercedes Benz SUV when I noticed this beautiful car on Luxury Auto Works website. After studying and researching the car online for several hours, I decided to pick up the phone... figuring Austin is only a one hour flight away and a eight hour drive home (if I like the car). The car was becoming more and more like, this could be the one!! The sales representative (Tyler) was most helpful at this point! So o.k., I fly into Austin Bergstrom International Airport and there's a car waiting for me to take me a short twenty-one minute drive to Luxury Auto Works. As I arrive there, Tyler is coming out the door to greet me. The car is right there out if front and it is absolutely stunning, I can not believe my eyes!!! All the service that was giving to the car to bring it back to new specs and condition, ...way above and beyond what most dealers might do!! I am most certainly buying this car!!! Oh, and I'm failing to mention... this is now all after business hours (7:00 p.m. to 8:00) The buying experience was nothing less than excellent!!! Tyler had all the time in the world to spend with me. All business dealing was ready and in order, quick and easy. Tyler even, very quickly set my phone to the car and set the navigation to home and SiriusXM radio playing. I'm thinking the only way this could get any better is if a steak dinner at Ruth's Chris was thrown in!!! The dealership is remarkable, selection is most impressive, the representation is the best, service is second to none!! I'm in my early sixties and as I was driving back home with my absolutely beautiful car, it dawned on me... I just had the very best car buying experience in my life!! read more

Micki G.

15 years ago

I must say I have owned several luxury cars and always took them to the dealership because the cars were usually under warranty... I bought an M5 about a year ago and it didn't come with a warranty so my thinking was to take it to the dealership and have them work on it they are the dealership after all right? WRONG after spending over 5K in random parts to fix misdiagnosed issues I was fed up. A good friend referred me to Luxury Auto Works. I was very nervous to be honest to take to a local mechanic after all the horror stories I have heard about local mechanics but I trusted my friend since they too drove a BMW. So I thought ok I'll give it a try and to my surprise the shop was amazing it was actually nicer then the dealership! I even got to see them working on my car it was very hands on not ONCE have I ever been able to see my car even go into the shop at BMW some bell boy would take my car keys and say call you when it's fixed. I was shown what was wrong with my car on the day I brought it in it would take the dealership two days if not three days to "diagnose" my car. To top it off L.A.W even gave me a loaner car!! I was super shocked when they mentioned that and it was so easy here is the key miss gram we will call you when we find out what is wrong with your car and off I went!! No waiting room, no middle man none of that "extra show room" garbage the dealership often gives you. I will never go to another mechanic ever again!!! I love luxury auto works and it's a name I will stand by till the end!! Thank you for being a name I can trust! read more

Emily H.

3 years ago

I cannot express enough how grateful and thrilled I am with my experience at Luxury Auto Works. After a disappointing encounter at another dealership, I stumbled upon Luxury Auto Works while searching for my '23 Eruption Green Wildtrak. From the moment I stepped into their showroom, I knew I was in for a different experience. The staff at Luxury Auto Works were not only knowledgeable but also incredibly respectful and attentive to my needs. Their selection of vehicles was impressive, and I was delighted to find my dream Bronco with just 300 miles on it, exactly the way I wanted it. I was also pleasantly surprised to be treated with such kindness and professionalism by Bianca, who assisted me throughout the process. She answered all my questions patiently and made sure I had a complete understanding of the vehicle's features. The whole buying process was smooth and efficient, and I never felt pressured or rushed. They offered me the vehicle at a fair price, with no hidden fees or surprises, which is a rare find in the car-buying world. Luxury Auto Works truly knows how to prioritize their customers and provide an exceptional buying experience. I can confidently say that they have won a customer for life. If you're in the market for a vehicle, I highly recommend heading straight to Luxury Auto Works. They will treat you with respect, listen to your needs, and make sure you drive away with a smile on your face and your dream car in hand. Thank you, Luxury Auto Works, for restoring my faith in car dealerships! read more

Marcelo R.

14 years ago

I never write reviews.....even if I've had a good experience with a business. But this was off-the-charts! Thomas Dere (the owner) called me personally after I left a message regarding a quote for service on my MINI Cooper. The price he quoted me was 1/3 less than the Dealer and other businesses that gave me quotes. They were also able to provide the service same day (other companies said come back next week) So I made the 1+hr drive to them. Showed up to a clean office, friendly staff, and Thomas came out we discussed what maintenance and repair was needed. They took my keys, gave me an impeccable Mercedes as a loaner car, and called me 2 hours later with completed service. I saved so much money with him that I had him take care of a few extra things and it still came out to less than I was quoted at other places just for the scheduled maintenance. Now you may be thinking, "you get what you pay for", right? Well, let me tell you, I'm sure that the owners of the Aston Martins and Bentleys that were in his garage today probably don't just let anyone work on their cars, so this dude is legit! And even though I showed up with my lowly MINI Cooper, I was treated with the same respect and attention that any Bentley owner that pulls up is treated with. As long as I stay in the area, he's got a customer for life! read more

Cameron K.

12 years ago

I have written a review for Luxury Auto Works before, and have been back regularly, but this last visit with them prompted a second. My wife and I were in the process of buying a new car, we had found a 2004 Lexus GX470 on Craigslist. The previous owner had all the service records, but with all the Craigslist predators out there I wanted to have it looked over myself. I took the car to Luxury Auto Works for a buyers inspection. I was able to watch from a window in the lobby as 2 technicians went through the car bumper to bumper both inside and out. I had given them the copy of the service records, they went through them together and checked all the work. Afterward, Thomas(the owner) brought me into the shop and walked me through the entire truck. He pointed out a few things that might be of concern and discussed potential places for negotiation. I got on the phone with the seller and was able to get $1800 off the already negotiated price. Then comes the kicker, I had mentioned to Thomas that I wished the front two windows were tinted. I had some time to kill before the seller could meet me, so they went ahead and had those front two windows done for me at a fraction of what I would have paid somewhere else. read more

C F.

11 years ago

My first experience with LAW was a couple of weeks ago when one of my steering wheel control buttons stopped working. Les at the Cedar Park shop ordered the part, but when it came in, the wrong part had been sent. Meanwhile, removing the steering wheel off then returning it to the column resulted in the button working again!! While they had the car, they put it on the lift to look for any other issues. A collapsed transmission mount was discovered, the brake system needed to be flushed, as well as a few other items that show up when a car has over 100k miles on it. Not only did they explain what the problems were - they emailed pictures to me! Yesterday, the transmission mount was replaced - and the old one shown to me and explained, plus the brake system was flushed. When I drove away, the car felt new! This morning, Les called to make sure I was happy with the work LAW had performed (YES!). I found LAW's prices to be close to (but not more than) Mercedes, the shop is immaculate and much closer to my home, and I've had great service from LAW - a statement I cannot make with regard to MB of Georgetown. read more

Beth A.

111

10 years ago

I took my 2008 BMW 328i for an oil change and to get my check engine light checked out, they gave me a rundown of everything that needed to be fixed in my car. I took them up on the oil change and they advised that there was a belt tensioner bolt that they needed to replace immediately, and I left paying them $722 for both services, and left the remaining $6,100 on their estimate for another day. After initially thinking that they had done a great job, I showed the estimate to my two coworkers who work on their own cars and who know about auto repair. They laughed and swore when they read what they'd tried to charge me. We're taking my car and their list to their mechanic to ask them for another estimate. I thought I could trust this place based on the good reviews, but definitely get a second opinion. They were just trying to take advantage of my not knowing anything about cars. Tried to overcharge me thousands of dollars. I'll update when I get the estimate from the other mechanic on the difference and will post the estimates of both so you can compare. read more

Travis L.

15 years ago

I had an 87' Mercedes that had been sitting in my drive way for some time. A friend of mine told me about Luxury Auto Works and how they could help me fix it up to sell for cheap. I called them up and they quoted me a tow cost to have it brought it to see what all needed to be done. Reasonable price, so I thought why not. After they told me what all needed to be done I thought this was going to cost me a fortune! Once Thomas, the lead mechanic quoted me a price my jaw dropped. I laughed, I couldn't believe what he told me. IT WAS SO CHEAP! The Mercedes Dealership quoted me twice as much when I called them. I was a bit skeptical. Thomas, assured me there was nothing to be worried about, he uses genuine dealership parts purchased from the dealerships, he is just able to provide dealership level service for a fraction of the cost!! This guy really knows what he's talking about. He explained to me everything that was wrong, so I could understand & knew I wasn't getting ripped off. My friend was right and I am so glad I came to Luxury Auto Works!" read more

Pinkie A.

13 years ago

I was a die-hard domestic vehicle person all my life...until the day I fell in love. With a Mercedes. Crap, just what I didn't need, high repair bills. But the drive is so irresistible. With a great amount of trepidation about cost of repairs, I had to breakdown and call someone about my A/C not cooling correctly. Thomas not only answered, but understood the emergency of no A/C in Austin, Texas, and got me in immediately - Provided a loaner car at no extra cost (and although it had high mileage, it was sweet!) - and replaced my compressor for less than any domestic vehicle I've ever owned! Whoa. Who even says something like that!? Ever? I feel like I now have a safe place to turn for any future problems. Marvelously, my A/C practically blows me out of the car on the lowest setting now. Germans, you gotta love their brilliant design. Thanks to Thomas and Danielle for making something equivalent to going to the dentist turn into such a positive experience. I'm a really happy customer! read more

Leisa E.

10 years ago

My husband and I were deeply confused after reading online about oil leak repairs on the 2007 Lexus ES350. What we read was that often times dealerships would claim to have fixed a leak only to find out later that the leak was not fixed. Our Lexus dealership told us that we needed to have two very expensive procedures done to repair the damage. We decided to take it to Luxury Auto Works for a second opinion. Curtis was sure about one leak and he took us into the shop to show us the leak. We felt that he was honest with us, so we had it repaired. He was not sure about whether the other procedure needs to be done, so we will return in a couple of months to see if oil is still leaking. We appreciated the fact that he understood our concerns and encouraged us to wait and see. We are retired so doing unnecessary procedures is something we wanted to avoid. Curtis understood this, and we greatly appreciated it. read more

Susan O.

3 years ago

I had a terrible experience several times at luxury auto Works on North Lamar. I have spent over $15,000 at this car repair shop with Mr Thomas W. service advisor. They tell me that they have fixed my car's issue but after one or two months when the same problem reoccurs again and I take back the car to Tom, who tells me that the same problem is now caused by something else and they charge me thousands of dollars for it again. After the third time this happened, they ripped me off by charging me double of what they are supposed to charge. I complained and they retaliated on me my intentionally damaging my car without taking responsibility to fix the damage and they also took some parts from my car and denied being responsible. This is not a reliable service for any luxury exotic car because they are not customer centric and they rip off their customers. read more

Tom H.

10 years ago

In April 2011, the water pump on our 2011 Range Rover blew out at 79,000 miles. I had the vehicle towed to the Austin Range Rover dealership who replaced the water pump and said they replaced the thermostat. This November, after I had to add coolant three times to the vehicle, I took it to Luxury Auto Works. They found that the head gaskets were leaking water into two cylinders and the heads were warped by 4/1000s and that contrary to my repair bill, the thermostat had not been replaced by Land Rover Austin. Luxury milled the heads, replaced the head gaskets, water pump and thermostat and returned the vehicle to me as good as new. They were very informative, sending me copies of the digital inspection report and photos of water in the cylinders. It is so nice to have work performed by someone you can trust. read more

Steve R.

10 years ago

I went in for check engine light on my Audi A5. Normally they charge for the diagnostics if you don't have them do the repaired. However they discovered a warranty issue that can be fixed by a dealer at zero cost to me. They even called a dealer service shop near by to help me prepare for the service there. They did not charge for the diagnostics. They provided free loaner car while they had mine. Recommended oil change at 5K miles instead of 10k per owners manual in order to avoid expensive issues with oil leaks later. Oil change was reasonably priced for full synthetic. Quoted new high performance tires at prices below NTW. Thomas thoroughly explained everything the car typically needs and what to expect for the dealer service. I recommend visiting luxury autoworks before taking it to the dealer service. read more

D A.

8 years ago

Updated review: After a miscommunication surrounding the approach that would be taken to diagnose an issue my car was experiencing that led to an initial poor experience, the owner took the time to personally connect with me and clarify his position (he had personally inspected my car when it was brought in) and clear the air. He was incredibly professional and exuded a tremendous amount of knowledge in providing me with some much needed context during our conversation; to the level that not only I am, without his request or suggestion, changing the review I initially left, but I am also going to visit them again the next time I am in need of service. It was very apparent when speaking with him and coming to a resolution together that these guys are the real deal and take pride in their business. read more

Lacy L.

312

15 years ago

My husband has quite the collection of treasured automobiles he's acquired over the years and not knowing much about cars myself after he passed a few years back I only saw fit to keep them maintained as he did with his trusted technician Thomas Dere. We have followed Thomas throughout his years of working on luxury brands & now he has opened his own service center, Luxury Auto Works! Very excited for him and his new company, I have found a new permanent home where I will always bring my husband's collection to have maintained. I have always enjoyed how professional & kind the service at Luxury Auto Works has been. I know when I take any car to them I am being taken of the best care & no one other auto service center in austin can beat their prices. read more

M S.

15 years ago

I have a 7 year old Mercedes Benz and for 6 years had all of my regular service performed by the dealer. For the past year however, I have been taking my car to Thomas and he has actually identified and repaired problems that I have had since I first bought the car! It is hard to believe, as many times as I have had this car in to the dealer, that my pollen filter had never even been changed. I have certainly been charged for plenty of pollen filters over the years. My sun roof never worked properly. My cigarette lighter blew a fuse every time I plugged my GPS device into it. My window stuck. I could go on and on. None of these issues were ever satisfactorily resolved by my dealer. Thomas fixed them all. No one else will ever touch my car! read more

Lacy L.

15 years ago

Being a busy, busy business woman in Austin I have very little time to deal with being taken advantage of by a creepy mechanic who thinks because I'm a woman I know nothing about cars & can clean out my bank account with his greasy hands. I was recommended to Luxury Auto Works by a girlfriend at work & she went on and on about what a great experience she had with them. I decided to give them a try. I was very impressed with their certified technicians, very professional & honest. The service center was impeccably clean & i was comfortable relaxing in the lounge area while I caught up on some work. Complimentary loaner cars were available though because I was so comfortable, i didn't mind waiting for them. They earned a new loyal customer! read more

Luxury Auto Works - Austin - autorepair - Updated August 2026

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