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Austin, TX

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Luxury Auto Works - Austin

4.2 (148 reviews)
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Services - Luxury Auto Works - Austin

Auto engine repair

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Damage before repair!
Madison B.

Had the most incredible experience here working with Ashleigh the front desk manager, and Frank the owner. They were amazing at communicating with me about any updates they had for my car. I was on a very tight timeline to get my car fixed from being rear ended. I needed the car to be fixed in 2 weeks before I moved! They were extremely attentive to my tight timeline on needing my car to be fixed and ended up completing the repair with 4 days to spare! I would recommend this to anyone who needs to have their car repaired. They were extremely professional and helpful with any questions or requests I had. Super friendly and genuinely kind people! They even deep cleaned my car interior and exterior before returning the car to me! I wish every car repair shop was this amazing!! 5/5 :)

YOU HAVE BEEN WARNED: My car began overheating, and the check engine light came on. I first took it to O'Reilly's Auto Parts to have the code read. They informed me the code was "lost communication with engine coolant pump control module," as you can see in the attached photo. I then took my car to Luxury Auto and informed them of the code, providing a picture, hoping it would guide their diagnosis. Despite receiving this information, they diagnosed a faulty thermostat and insisted on replacing all the coolant hoses as well. This initial repair cost $1600, which I reluctantly agreed to. However, within minutes of picking up my car and driving about 3 blocks, the check engine light returned. Upon returning the car, Luxury Auto claimed the issue was actually the coolant pump control module, requiring an additional $1300 to fix. Their explanation? They said their initial code reader didn't show any issues, so they assumed it was the thermostat due to a small coolant leak (I later learned that a thermostat or coolant issue would trigger a code). Now that they have the car again, their code reader is showing the coolant pump control module needs replacement. I contacted three other repair shops. All three emphasized that, given the code I provided, they wouldn't have replaced the thermostat without confirming it with their own code reader. Instead, they would have prioritized investigating the coolant pump control module first. So I picked my car up and found another place around the corner that knows what they are doing.

Red Light P.

Now that I've had time to process what happened right in front of my eyes, I can share my tragic lose. Having a part replaced on my car that I didn't ask for but a different part, I arrived at the repair shop after waiting four long days to get her back. I payed a hefty fee for the repair so I waited eagerly for the service agent to turn over my keys. As I waited in the glass entryway of the shop, I noticed heavy smoke, as if someone was grilling right outside the front door. I went outside expecting to see one of the mechanics with grilling utensils, but instead I saw, heavy smoke plumes coming from the hood of my car. I immediately yelled, "My car is on fire!!!" and the word FIRE spread faster than the paint that was melting off the hood of my now engulfed car. Everyone that worked there ran toward the car with fire extinguishers and a water hose. After fighting flames for what seemed like an hour, the flames and smoke finally subsided and we all stood there in shock, staring at the hot gooey mess that is now my engine compartment. After speaking with management I asked for compensation for the damages and they're counter offer was for me to purchase a vehicle from them. I would absolutely NOT recommend this place if you can help it.

Beautiful Buick Enclave

We actually drove 3-1/2 hours from the Tyler, Texas area to buy a car from Luxury Auto Works. Chris Skinner was terrific! He approved our proposed trade-in value before we got there. Most of the paperwork was ready for us. It was a seamless experience. Contact Chris for a nice pre-owned car!

After the accident

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2 years ago

Great people, great service. If you live in, or close to The Domain of The Arboretum you need to check out this place.

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James P.

We really appreciate you Michael. Thank you.

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3 years ago

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2 years ago

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2 years ago

Mechanic doesn't know how to read requests. And doesn't want to work on Kia's. Even if it's just a change the coolant.

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James P.

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4 years ago

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3 years ago

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James P.

Thank you Sun! Love the review. Much appreciated

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3 years ago

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3 years ago

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6 years ago

They have always worked on my cayennes , Mercedes and Ferrari . Loaner car provided . Love they moved to pflugerville .

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4 years ago

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Justin S.

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3 years ago

Best auto repair shop in Austin, took care of my car and excellent customer service, would give 6 stars if i could!

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3 years ago

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7 years ago

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9 years ago

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8 years ago

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5 years ago

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3 years ago

Bianca took care of us! Great customer service!!

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3 years ago

Great customer service! Professional, knowledgeable, reliable and fast. Will take our Audi there again

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10 years ago

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6 years ago

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Ask the Community - Luxury Auto Works - Austin

Do you work on fiat 500e?

Yes we do - you can book an appointment directly from our website. Click the yellow button in the top right corner.

Do you service Smartcars, and if so by a certified Smarcar mechanic?

Yes we do. We had been the preferred service center for Smart Cars for over 9 years now.

Don’t See Your Question? Ask Away!

Review Highlights - Luxury Auto Works - Austin

“Thomas, explained to me so kindly and patiently the differences between the 3 cars I was trying to decide between.”

Mentioned in 47 reviews

Read more highlights

Frank's Complete Mobile Auto Care - Meet our shop technician Juan. With over 20+ years of experience, he dedicates his time to big jobs that require being put on the lifts.

Frank's Complete Mobile Auto Care

(219 reviews)

East Austin

Used Frank's mobile repair for the first time for an oil change and brake issue. They were super…read morequick to get out to me and get the repairs done, even in the extreme heat. Also very helpful when my warranty company needed additional invoices. The price was also a good value. Will definitely use their services again if needed!

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

Eagle Transmission

Eagle Transmission

(91 reviews)

Got my car towed from one mechanic to this mechanic because the first one's fix didn't work and…read morethey don't do transmission work. The tow truck took a long time. Eagle was aware that it should have arrived, and the shop owner took the initiative to call me to check on the status before closing shop. Thankfully Eagle has a key drop, so the tow arriving after hours was fine. They must have looked my car over immediately the next day, because diagnostics were done quickly and I got a call early that morning. They kept me in the loop about the repair, explained what they were doing and why, answered the phone consistently to answer follow up questions I had, and went even more into detail about the repair when I arrived and asked additional questions about the mechanics of it. Just like a doctor who answers your questions, a mechanic who does the same helps put you at ease. It wasn't cheap (& what transmission work is?), but it was incredibly fast and I had my car back and repaired the same day diagnostics were run. Plus, the parts & labor came with a 1-year/12,000 mile warranty.

My regular mechanic said "You need to see a transmission specialist" As scary as Halloween but,…read moreEagle Transmission made it more like Thanksgiving. I brought my 2011 Ranger in, they were able to diagnose a substantial fluid leak and gave a very reasonable estimate. Not the "you need a new transmission" estimate that I was expecting. Clean clear communication my car was ready when promised.

Luxury Auto Works - Austin - autorepair - Updated October 2026

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