"...they all have been easy to work with - knowledgeable, forthright and very pleasant."read more

From the owner: We are a full-service property damage restoration and construction company offering fire damage,…read moremold damage, and water damage restoration in Houston.No matter the extent of the property damage, you can be sure that when we're done, you won't even be able to tell that there was ever any damage. Our services go beyond restoration, we also offer content packouts, dumpster rentals and more. We truly are the only contractor you need to call.

MY PERSONAL RECOMMENDATION - RUN FROM THIS COMPANY…read more After receiving a bill for over $6000.00 for less than 4 days of fans running in my home 50% of the time, I called to speak with the owner to inquire about the outrageous charges on the bill and charges for unauthorized work performed by her employees, she said she would look into it. Well instead of looking into it, she just emailed me her husbands phone number and said I should talk to him because she wasn't there? I spoke with the husband for about 2 unreasonable minutes, that was a total waste of 2 minutes. Might as well been trying to talk to a wall. Just asked him to revisit the bill and to work with me on this. He refused even though they did work they were not authorized to do and charged for equipment that was not in operation 50% of the time. Overall talk about taking advantage of people. After a water pipe burst and basically flooded the first floor of our home, ruining all wood flooring (4 rooms), tile floors and kitchen cabinets. We contacted a local contractor to help with this devastating and horrifying situation. The contractor removed all visible water from all the floors and the better part of all baseboards effected. Problem #2 We're in the process of selling the home and it's under contract with Buyer. About 3 days into this disaster, we were unfortunately referred to Restoration 1 by our Insurance Adjuster, he felt the home wasn't drying fast enough. We contacted Restoration 1, they responded on the same day. When they arrived, they had me sign documents that was basically held them harmless of any/all responsibility which is understandable when dealing with water, problem was I practically had to beg to get a copy of what I signed, even the Insurance Adjustor requested them twice for me. They don't give you copies of what you sign while they are there. I immediately explained to their employee that I already had a contractor and he would be available to remove any part of the structure that they needed to have removed in order to get the place dry. Well that wasn't well excepted! I made it perfectly clear they are only authorized to remove any remaining baseboards and sheetrock as necessary. They seemed upset that I already had a contractor and the contractor would be doing all the demo. At this point, they kept telling me what they would be able to do, I had to keep telling them "I have a contractor"! It was a very uncomfortable situation. I left and they brought in their equipment, when I returned the next day, they had removed doors and door jams. When asked who authorized them to do this and why they did that, they just said they needed to because they were damaged. Just total disregard for the direction I clearly provided to them. I ask where the door jam were and to return them back to my house. They never did and had multiple excuses. First they said they left them in the garage and they don't understand where they went, then it was we threw them away already and cannot not return them. 50% of the time, the equipment was not in use or stacked in the garage or in a corner somewhere, because the contractor was working in the house. Their bill says the equipment was monitored and in operation, well that wasn't exactly the truth. They had also taped and wrapped plastic around the back of the damaged kitchen cabinet, with no fans blowing in that area (one of the main places water soaked). I do believe plastic normally retains moisture and doesn't allow the area to dry (Thats where they would do their moisture test to show their services were still required and it wasn't ever going to dry.) During one of their visits to the house, their employee had a conversation with the Buyer that is purchasing our home. I was informed by the Buyers Realtor that she couldn't believe what the Restoration 1 employee was telling the buyer about the status of the moisture level in the house and was scaring her to death about mold. This almost cost us the sale of the house and it took quite a bit to convince the Buyer there was no problem with mold in this home. There is absolutely no reason for their employee to be providing private information about my house with anyone other than their contracted client. Needless to say, I asked them to remove their equipment and I had to ask multiple times, they threaten me by stating "They would not provide a certificate that the house was dry and moisture free to my insurance company and insurance adjuster". I felt like they were trying to hold me hostage to keep their equipment onsite for as long as possible. I WOULD DO MINUS STARS FOR RESTORATION 1 IF POSSIBLE!

I was very pleased with the outcome in having Restoration 1 of Conroe do the work on my home…read more An older home, ca. 1980, the plumbing is largely galvanized steel. It developed pin hole leaks, apparently a common occurrence at its age. Fortunately, the major damage was to the garage. Upon inspection, there were issues with the horizontal hot water runs for both the ground and second floor. I had a plumber replace all of that with PEX, which left the sheet rock repair. I had 3 estimates with Restoration 1 coming in at the best price. Shain Mann, the owner, was present each day, ensured quality work and protection of contents throughout the job and was very pleasant to work with. He pointed out some minor mold issues that he corrected along the way. The quality of the sheet rock work and painting was excellent. This included ceilings with texture matching, walls with texture and paint matching, etc. Very nice. I encourage anyone looking for recovery from water damage to check these guys out. My only caution applies to all such service providers: they like the insurance jobs where they can tack on high margin items without challenge from the insurance company. Take the time to closely review each line item of your estimate if you are paying your own way - it can save you $500-800.

Well it's time to finally write my official review of this business. The entire team from start to…read morefinish was overall excellent. Once we sent over our protocol to Champion, they were first to respond to the inquiry. Once pricing rolled into from all the others, Champion's pricing was right in the middle of the three which is always a good sign. A clear indication that have the right balance between approach, knowledge, and price. In the office you have Connie which was always very communicative. The business manager (forgot her name) was very nice also when she reached out to just talk before we signed our contract. The estimator Susan was very thorough over all the rest of the companies bc she by far spent the most time getting everything she needed while on the site visit to prepare the estimate. Nate and his helper tech were very thorough. The messed up on one little thing regarding our A/V equipment which I will get to in a second. The only reason I am leaving 4 stars instead of 5 is because of the main guy Wayne. By far a super nice guy but not the best when it comes to management in my opinion. Upon completion of the work, I made it happen to where they were able to pick up their equipment before the long weekend and was called to let me know final payment should be prompt. I questioned that but completed final payment as requested and was told it's normal. That said, when all the dust settled, we noticed that our elec equipment for our surround sound system in living room was not working properly. We troubleshooted it all weekend but could not get it working properly as it did before. We ended up calling the A/V company to come out and get it back to working properly and incurred a $139 additional service which we understood. I brought that to Wayne's attention and he said he will look into it which he did. He reported back that since the account is closed out thats pretty much it and Champion would not be able to cover the $139 fee we incurred. I let him know that was unfortunate. This is why I do not like paying the final bill until we have the opportunity to verify everything is in working order. At the very least they need to possibly revamp the final payment to 40% with a 10% retainer for things such as this. That $139 reimbursement could've possibly come out of the final 10% owed. Otherwise, I highly recommend Champion in your considerations for hiring.

Very disappointed! Champion restoration was recommended by my plumber company, and I appreciate…read morethey came right away. Xander was the person in charge and he gave me an estimate and said he needed to check on another job but would send another team to take care of the removal of the vanity in my daughter's bathroom, and put the equipment, he later return to check that the growth was removed, checked with his camera, took pictures and advised to remover the rest of the sheetrock since the growth was all the way to the ceiling. Xander said he would send a proper report with all the pictures, that was on July 28th, I did not receive the report. The equipment was removed on July 31st; my boyfriend was with the team and ask again about the report, they told him they would send it once they would get to the office - nothing was sent. I texted Xander on August 8th, he said the other team should have sent the report but that he would send once he was back to the office - this is the 3rd time I've been told I would receive a report - nothing. I texted him again and sent him my email, maybe he lost it, no reply. Today August 10th, I called the company, Jared answered and he said he would send a reminder to the mitigation coordinator; it is 5 pm and I haven't received anything and I did not receive a formal invoice for the services I paid for. There is still a small smell of growth in the bathroom, I hope it goes away, but for sure, they promise things they don't do and once paid, they couldn't care less.

Very reliable easy to communicate with and where always on time. I would highly recommend this…read morecompany to all. I will be using them again in the future. They listen and are professional.