A late evening emergency call to Elite resulted in a crew showing up almost immediately. An…read moreupstairs toilet tank cracked, it must have been running for most of the day as the downstairs ceiling was on the floor. The team leader, Esmeralda, was efficient, intelligent, helpful, and willing to answer any question. I can hardly say enough nice things about how impressive this woman was. Everything was cleaned up quickly, all materials disposed of properly. Hopefully I won't have another emergency, however, if it happens, I will contact Elite right away.

Our second-floor bathroom toilet overflowed while we weren't home and it made a major mess upstairs…read moreand the downstairs below too in just a few hours. Panicking we called Elite Emergency Solutions because of their high Google reviews. I did not expect them to arrive so fast and they gave me a free estimate. They worked with our homeowner's insurance and totally gained control of a bad situation. The crews were very respectful of our home and the crew also made sure not to let our cats outside. Elite restored our home and you can't even tell we ever had an issue. I give the team an A+ no question! They even found a leak in our window that was causing mold to grow. Thanks for getting us back to normal quicker than I imagined.

This company is a non-profit and they are a Godsend. Helped us when one of my tenants unfortunately…read morehad lots of things going on and ended up ending his life. Only became aware after his family had to break in to check on him. These guys came and helped both myself as the landlord and the family of my tenant. They worked long hours to insure the family was able to get in without having to see the blood and all that stuff. They also helped pack all of his belongings in boxes so that family did not have to stress as he did have alot of stuff. I never thought I would ever have something like this do deal with as I am a new investor but this company was fast responding, gave me a price that my own insurance company said was almost 50% less than any of their other bids. They were professional, discrete, and quick.

From the owner: Crime Scene Cleaning and biohazard waste removal from suicides, homicides, unattended deaths. We…read moreare a 501(c)3 non-profit organization helping families and business in the Houston and surrounding areas.

ServPro of River Oaks saved our home from major water damage! The technicians (Ross & Jordan) were…read moreso knowledgeable, quick-thinking, experienced, respectful of our personal property, and very thorough in the clean-up process. My family is so appreciative of ServPro of River Oaks, and couldn't have asked for a better crew to help us in our time of need!

Excellent service! Servpro came to my home to clean my car's upholstery after it was exposed to…read moreparvovirus. I transport a lot of rescue dogs, & it's highly contagious canine to canine. Everyone from the office staff to the decontamination technician was helpful & accommodating. I wasn't given a (typical) window of time when they might arrive. Instead, I was called when Carlos was en route so I could leave work rather than stay home & wait for him. Additionally, the service was scheduled for the next day although I only contacted Servpro the afternoon prior. After treating my car, Carlos then offered to return the next day & steam clean it for extra protection & thoroughness- at no additional charge! I am very satisfied with the quality of work performed & the wonderful customer service & would definitely recommend Servpro of River Oaks.

Pedro and his crew were fast, communicative, and professional during an emergent situation. We felt…read moretaken care of and would highly recommend!

Had to get a 2nd opinion on a leak from the upstairs bathroom. I'm glad we did or else we would…read morehave been taken advantage of by another company. Austin was attentive to our concern and immediately assured us that this problem can be remedied. Had his equipments set up the following day and sprayed biocide to kill any mold that may have formed and to prevent further growth. Took a few days to dry (as expected) and we couldn't be happier we called them. I'm glad we didn't go w/ the other company or else our whole upstairs bathroom would have been unnecessarily gutted.

It started with a busted pipe in my attic. Water sprayed above my room to cause part of ceiling to…read morecollapse. I was assured by many people that my homeowner insurance would pay for the repair. Fast forward a little bit. I used the Yelp app to check who can come help me. It gave me 2 additional contractors since primary one failed to respond. Within minutes, I started chatting with Jay F from A+fforable on Yelp app. It took a little effort but really efficient to get it done. I guess it's called "Virtual Consultation" during Covid-19 pandemic. Within 2 hours, I got a quote and secured an appointment. I immediately contacted my insurance agent to start a claim. On my first day meeting Austin for damage assessment, he brought Wilmer to start water mitigation. Austin is the supervisor, as you already know from other reviews. He quickly setup dehumidifier, fan and heavy-duty HEPA air purifier. In the same week, they came back with another helper Juan to perform tear out and sprayed fungicide to kill molds and checking for additional damage. I want to share my experience based on my initial connection before this review gets too long. Next thing is to rebuild my room. Having to wait on my insurance claim approval. In this modern age, hard to find a reliable contractor and someone easy to get alone. I will use A+fforable to help me to get my life back to completion.

They were our 2nd estimate for restoration of our home after an intensive re-piping project…read more Although our initial estimate was accepted by the insurance company, whenever we had questions, we were able to call them and they offered their professional option. Several times that advice proved invaluable. In addition, they treated our project as if it was their own problem - they came the same day we called for the estimate and we received quick responses whenever we texted with an issue. I would highly recommend this local company for any restoration project to your home. They were also a good source for other contractors we needed to finish the project.

Appointment time at 10-11 a.m. and they arrived at noon with no notifications of any kind. I called…read morethe office and wondered where they were, but were told they were running late, technicians did not reach out, text or call. Girl arrived with a guy and she was wearing western boots. What I didn't know was she was the translator. The guy, "Juan" couldn't speak english. She walked through my yard that had just been sprayed with fertilizer and proceeded to walk into the house. Mid way through cleaning my carpet, she got in another car and headed out and another guy came into the house. Neither of them could speak english and we just stared at each other because he couldn't tell me how he wanted to be paid. Everyone from the office staff to the technicians seem oblivious to what is going on. I wrote a check and sent the guy on his way. My fault, and a lesson learned because I just cannot tolerate having people in my house working that can't answer questions or concerns and can't even tell me how they need to be paid. The office girls kept saying, "gosh, we're so sorry and we apologize, this will be better next time". But I can assure you I will not ever be using this company again.

Came out same day. Nice technician. Would use again. The technician was supposed to send me a…read morereport of service but never got report sent.

A technician was at my home within 3 hours of my call for service. He told me what the job would…read moreentail and the price up front. He arrived the next morning with the parts and had them installed within the hour and I was able to make my Saturday plans. I would recommed them and will use them for any future plumbing issues that I may have. Donna B.