I placed an order through UberEats on November 7th at this Einstein Bagel location with the…read moreintention of using it for breakfast on November 9th. When I opened the order (half a dozen bagels) today (11/9), I found that the bagels had not been sliced as requested, and the wrong schmear was provided (someone in my family has almond allergy). The shmear that came with it was immediately placed in the fridge by another family member at the time of arrival so I didn't see it until today (11/9). I called the restaurant to address the issue. The first employee I spoke with stated that my call was "breaking up," although I could hear her clearly. When I asked to speak with a supervisor numerous times, it was initially being brushed off, until I finally got one but at that point my annoyance was already high. The supervisor I spoke with was dismissive and focused on the fact that I was reporting the issue two days later rather than addressing the concern itself. I explained that I had not opened the order until the day I needed it, but the conversation became increasingly unproductive. As a customer, I expect accuracy in fulfilling orders and professionalism when resolving issues. Mistakes happen, but the lack of accountability or an apology from the supervisor was disappointing and did not reflect good customer service or leadership. Based on this experience, I would not recommend this location. The service I received lacked attention to detail, courtesy, and willingness to assist a customer with a valid concern. If I have all the time in the world, I would not be ordering via UberEats. It's very important that restaurants fulfilling the order through the delivery platform has to do it with efficiency and correctly as it can impact a plan for that person. The photos included in this comment is taken today 11/9.

Food is amazing as always, bagels are fresh and sandwiches are also delicious! I tried a coffee and…read moreit was delightful. Wish inside had a place to sit or even outside during the cooler months. Service was quick and efficient.

Absolutely horrendous cut on the bagels. For the price they charge for a bakers dozen, you'd expect…read morehigher quality bagels and a better cut. The staff, except for one lady at the register who was doing great, also acted like they just didn't want you there. Time and date of service: 10/27/24 at around 9:20am.

The store is very small signage is difficult to see the staff could be a little more friendlyread more

This is only for the Cinnabons My weakness is Cinnabon…read morewhether in Vegas airport or a mall. Schlotzskys does an excellent job on baking them. $8.99 for a pack of 2. What a deal. Today it was excellent. It was still warm when I arrived home. My god these are so good

Check out today's photo of two pizzas for price of one along with salad. Great deal all around…read more Plenty of pizza so much for leftovers. 1st time we had their pie. Crust is same bread used for sandwiches.

Did a pick up order and it was already ready before I got there and then I tried the chicken salad…read morefor the first time and it was so good, but this place never does me wrong and it's always so good

Great service and great staff. Sandwich was just right and made relatively fast. Shoutout to Kyle…read morefor the great sub.

So excited about the new Einstein Bros. Bagel spot. I was wishing on a star that one would…read moremagically appear in Anna. Options are good. Everything is fresh. Service is exceptional. I have been twice and my orders have been spot on. I am not sure how new the hashbrown is to the menu, but it is gooey from the cheese inside and tasty. The iced coffee cold brew is also a good choice. I will insert pictures the next time which will more than likely be soon.

It's open! We in Anna welcome Einstein Bagels! Just opened and we stopped in early Saturday…read moremorning. We were greeted and asked if we needed help or recommendations. It is a take out only no tables so we placed our order. The young adults taking orders are new and just learning so be patient. I did ask for a sausage egg and cheese on a bagel and clarified it several times but still got just an egg and cheese no sausage when I got home. So you might want to check your order. Again- they just opened so keep that in mind. The place is cute and I know they will figure things out and be a great addition to Anna!

Still a good sandwich and a good amount of food. Quick service and the people who work there are…read morefriendly.

I was craving a sandwich and the photos of the meaty thick sandwiches from The Great Outdoors…read moreimmediately caught my attention. Placing a to-go order on their website was really easy and was ready, when they said it would, right when I walked in. I was anxious to open up and devour my sandwich. The bread was soft and looked good, the sandwich tasted good, but that's where it ended. At first glance I thought they'd forgotten to put turkey on my sandwich. I had to open it up and really look to see two very thin slices of turkey were indeed there - see the photos. They were the thinnest slices I've seen on a sandwich and I barely tasted them. This was a bait and switch for sure. The images show a hearty portion of meat, but in reality the sandwiches are all bread. The cookies was soft and tasted fine. Nothing special. I will not be back, but glad I tried something new

I loved it when Shipley opened up near my home. The first few times I went in there, the service…read moreand products were great. Employees were friendly and engaging. Today when I went in, it was like a whole different place. The employee taking my order acted like she couldn't be bothered, and struggled to understand my very straightforward order; I was literally ordering things right behind her but she had to re-read and re-enter my order more than once. It took forever to pack up my order too. She wanted to pack my donuts with icing in a bag...because that's a good way to keep icing on a donut. I asked for a box so the icing wouldn't be messed up and she said it would be an up charge. Thankfully a manager stepped it and took care of it, but by the time she did, I was regretting my visit. When I got home, my donuts were not all fresh. The kolaches I got were AWFUL. Their sausage kolaches are usually filled with a large sausage that's the length of the entire roll. The ones we got were 50% air! The picture shows how far down you had to go to get to a bite of sausage. And when you did get to the sausage, instead of the really plump delicious sausages they put in there, it was like a shriveled gas station hot dog from the end of the day. Totally George Costanza shrinkage. Also, the bread around the sausage was hard in places, showing clear signs of being stale. In summary - awful service and subpar products. This location has jumped the shark.

We love the Boston cream large rectangular shaped donuts. Chocolate icing makes them delicious…read more Cinnamon sugar donuts are a close second. And the filled donuts are always a hit.

Just moved to Frisco and tried out John's Donuts on a Sunday morning around 9:30am and they were…read morestocked full of donuts and other food. The staff was so friendly, and even gave me some free donut holes with my purchase! The establishment was well kept, organized very well, and had many unique donuts flavors and other foods you wouldn't find at other donut shops. The donuts tasted fresh and felt soft and the pastries were also seasoned very well. This is going to be my go-to donut shop!

The apple fritters are so good and the staff was so nice…read more I'd rather spend my money here over a chain