1. Lee's Gun Shop

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West Haven, UT

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Lee's Gun Shop

5.0 (1 review)
Open • 10:00 am - 5:00 pm

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9 years ago

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Sportsman's Warehouse - Picture of the overpricing this location does.

Sportsman's Warehouse

(20 reviews)

$$

I came in to buy some 5.56 ammunition…read more They didn't have what I was looking for but the customer service was fantastic. And that's good enough for a 5-star review.

Here are some recommendations for improvements based on several experiences at the store. First,…read morethe gun counter. As others have pointed out, it is understaffed and painfully slow to look at and purchase firearms. At a minimum, it would be nice for the one or two folks working behind the counter to acknowledge your presence, but that doesn't typically happen. I've had someone acknowledge me once but only after about 10 minutes of standing there, waiting. I recommend making customer acknowledgement a priority, even if the wait is going to be a bit. Ideally, there needs to be more staff at the counter, or available in the store to assist if things get busy. Second, inventory management. I have ordered ammo on the website 3 times from the store with the intent of picking it up. The first time went well enough, though it took very late into the next day before it was ready for pick-up. The 2nd time the ammo was marked available for in-store pick-up, but turned out to be out of stock and had to be ordered from another store, which took days to fulfill. OK, that's fine, things happen. However, the third time, same experience as the 2nd, except the ammo was nowhere to be found and after many days of waiting and following up, I received an apology email that the ammo couldn't be found and that my order was cancelled. I could have purchased it elsewhere many times over while waiting. The recommendation: The website should only allow a next-day, in-store pick-up if the item is actually in the store and available for pick-up. During my 2nd experience, I was told that the delay was caused by someone buying up all the ammo after I placed my online order. There needs to be a way to prevent that from happening. There appear to be some easy ways to make improvements and to keep waiting customers informed, whether in the store or when making online purchases.

Lee's Gun Shop - gunsmith - Updated November 2026

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