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    Crabtree Auto

    3.9 (11 reviews)
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    Vehicle battery testing

    Junkyards

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    6 years ago

    Poor customer service on the phone. Not friendly or pleasant to talk with. Won't step foot in their place!!

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    Tony Divino Toyota

    Tony Divino Toyota

    2.6
    (154 reviews)

    [UPDATE]: I am updating this review to highlight the Customer Relations Manager, Dennis King. After…read moremy initial frustrating experience with a snapped tensioner bolt on my 4Runner, Dennis reached out directly to help make things right. He was professional, listened to my concerns, and worked with me to provide a fair resolution so I could get the required replacement parts. While the initial service issue was disappointing, I really appreciate Dennis stepping up, taking accountability, and providing excellent customer service on the back end to resolve the situation. ---original --- I brought my 1999 4Runner to Tony Divino Toyota in Riverdale for a complete top-end engine rebuild in March 2024. I specifically chose a certified Toyota dealership and paid roughly $3,400 because I wanted the peace of mind that comes with OEM parts and factory-trained technicians. Fast forward to August 2026. Only 13,000 miles after their rebuild, my vehicle completely lost power while driving down the road. I pulled the timing cover to find that the "OEM" timing belt they installed had completely shredded. An OEM Toyota timing belt is engineered to last 90,000 miles. A catastrophic failure at a mere 13,000 miles points directly to a defective component being used or incredibly poor workmanship during installation. When I called the service department to discuss this extreme premature failure, they immediately hid behind their standard 12-month warranty policy and were incredibly rude on the phone. They refused to stand behind the Toyota name, their labor, or the parts they installed. I am now forced to tear down the front of the engine myself to uncover exactly what went wrong. If you are looking for a dealership that stands behind its work, installs reliable parts, and treats loyal customers with respect, look elsewhere. I deeply regret trusting them with my vehicle.

    We bought a 2021 Lexus GX 460. They could not register the car since we are out of state. They said…read moresomeone will call us to assist. It's been 5 days now and no one has called us. We called them yesterday and they told us someone will call us from Finance. We still are unable to register our car here in CA. Jacob Stott in sales helped us out and then we went to Brad Garner in finance. Please help us resolve this.

    Crabtree Auto - autopartssupplies - Updated August 2026

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