This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

This place sells nothing but LEMONS, within 2 days of purchasing a vehicle the problems started…read more Took the car to their mechanic, they only fixed the minor problems. I was given a 90 day warranty on that they fixed, a week later same issue so when I went to make another appointment they had a notice on their website that the Service Dept was moving to Gurnee over an hour away - there was NO WAY my vehicle was going to make it there.

i would give them a big fat zero. my transmission went out…read moreand and wanted me to drive it to chicago illinois so they can fix it. i told them so many times it is not safe to drive. so i totally stop the payments on my jeep and told them to come and get it. they don't care about thier customers. especially the ones who pays on time

I had an issue with my Elantra stalling on the expressway. After contacting 3 dealers, Napleton's…read morewas the first and ONLY local Hyundai dealer that had the courtesy to return my call to book my appointment (other dealers just sent multiple robo-texts). They were able to make sure I got my car in first thing in the morning the next day. From the minute I pulled my car in, Diego treated me with courtesy and respect, made sure I understood any warranty or recall work that could be done for no charge, and made sure that I had a ride back and forth from the dealer. I received progress texts during the day, and the minute the car was done (for the price that I figured it would cost), I was notified I could pick the car up. They didn't try to upsell me anything, they made a couple of simple suggestions about things that might need to be addressed soon.The car had been washed and vacuumed as well. I read SO many negative reviews on here regarding this dealer that I was admittedly nervous. My experience could not have gone better!

Very disappointed by salesman and dealership after Jordan Kabranov could not find the time to help…read moreme, after spending the day driving up there to buy a car off internet. he passed me on to the next guy I new I should have walked then, everything he said was a lie. I will never buy a car from Napleton's again. My concerns have been not been fully resolved you guys have done nothing why would you think they were resolved. Called several times no help or owner at this number. Look up action taken by FTC against them in 2022.

bought an Alfa Romeo 4c unseen and had it shipped from Chicago to Palm Springs, CA. Rakan, the…read moresalesman, is the epitome of professionalism, personable, attentive and prompt in answering questions and queries. Would buy a car from him anytime! Unfortunately, management is the epitome of used car sales sleaziness. Dishonest, lying and evasive. Very unfortunate

This place is a huge ripoff and do shady business. They took my money and then sold the vehicle and…read moreto someone else and is refusing to give my money back.

Cruz went above and beyond with his service when I went to finance a Mitsubishi eclipse. I would…read morerecommend this dealership to family and friends :-)

Great People to work with! Cruz & Jared are super helpfull. They answered all my questions.read more

I recently purchased my 2016 Ford T250 couple months ago here. It has been running great, and I am…read morereally pleased with my new work van! The sales lady was very helpful. Low stress ,no pressure sales lady really helped me make my decision. She was not pushy. She let me take my time looking at the different vans they had available without following me around or being pushy. I really appreciated that. Some people might prefer to be sold but I prefer to come prepared knowing what I want and she could tell. The pricing was reasonable with current pricing and I think the combination of the 2 makes this a great place to shop.

I called the car store with a peculiar request, they awnsered all my questions over the phone and…read morewere very knowledgeable about everything I was looking for. When I went in to the store I was greeted with open arms. They're entire staff there was super kind. Danny was more than happy to help me out with my request and got me everything I needed. Overall I highly recommend this place. Very helpful for vets and that's a big plus as well.

Let's start with I hate buying a car. Pushy sale staff asking for one car payment and getting…read moreanother ect.. I can say that this was by far the best experience buying a car. I started the day just looking around and not planning to buy one but the way Michael Covone listen to what I wanted and needed he hit it out of the park. I left with a great deal and in my price range that I wanted. I am so happy with my purchase. Thank you Michael..

We had purchased a used 2016 Tahoe. After about 45 days of ownership, the transmission started…read moreacting up. Unfortunately, we were passed the 30 day guarantee. We are now stuck with a faulty overpriced vehicle. I tried to call and sort something out and was told that they couldn't do anything. We had purchased the GAP insurance. During the refinancing of the vehicle (to lower the interest), we decided to no remove that. We were promised a full refund...... we never received it!!! We have been given the run around with the dealership. We have called so many times to get this resolved and have been ignored or the issue has been pawned off on someone else. I feel like we have been completely swindled. Save yourself from having similar issues and avoid this place.