Let's start with I hate buying a car. Pushy sale staff asking for one car payment and getting another ect.. I can say that this was by far the best experience buying a car. I started the day just looking around and not planning to buy one but the way Michael Covone listen to what I wanted and needed he hit it out of the park. I left with a great deal and in my price range that I wanted. I am so happy with my purchase. Thank you Michael.. read more

Ron Westphal Chevrolet - GMC Arcadia - Car Dealers Near Me - Aurora, Illinois

We had purchased a used 2016 Tahoe. After about 45 days of ownership, the transmission started acting up. Unfortunately, we were passed the 30 day guarantee. We are now stuck with a faulty overpriced vehicle. I tried to call and sort something out and was told that they couldn't do anything. We had purchased the GAP insurance. During the refinancing of the vehicle (to lower the interest), we decided to no remove that. We were promised a full refund...... we never received it!!! We have been given the run around with the dealership. We have called so many times to get this resolved and have been ignored or the issue has been pawned off on someone else. I feel like we have been completely swindled. Save yourself from having similar issues and avoid this place. read more

Poor service, bad mgmt, low inventory. Joe the sales Mgr is the worst. I would strongly recommend going to naperville chevy. They treat you fairly and don't try to confuse the customer in order to low ball and trick them read more

Amazing sales team matched my needs to the perfect car gave my discounts and incentives and set me up with a great car note, as for service Ive had 3 years of experience with the service team and haven't had a single issue nothing but problem solvers there with attention to customer satisfaction. read more

Bought new car here. First oil change was free. Car was missing heated seats. They ordered part, I got a call to go in to get it installed. They ordered the wrong part and told me next oil change was free. I asked him to make sure that was in the system. Well, next oil change wasn't free. At this point, cannot trust their word. There are too many dealerships out there to go to one who doesn't back their word. read more

They are a bit disorganized in terms of their procedures, as they had us running back and forth and made no apologies for doing so. They also had a lack of courtesy vehicles, which made a routine drop off a much longer ordeal. But that is a testament to the number of people who rely on them for their service needs. A dealership is only as strong as it's reputation and this one has a strong one in our community. A few kinks need to be ironed out in terms of customer service, time efficiency for the customers coming in as well as their wait times, but all in all, does well. Kudos to the staff for keeping the beverage selection stocked and plentiful. I just wish they'd had a snack station as I was starving and this place is in the midst of a food desert and with them having our car, I was stuck. read more

We called wanting to pay full price on a vehicle. We were out of state but willing to come and get after being told they do not ship. After speaking to them on the phone we were told we'd get a call once it had been processed and was even available, and that they would hold the car once we gave them a flight number to show we were coming to get it. The next call we received was just to state it had sold. We didn't even have the opportunity to buy because per our last communication it wasn't processed! They even stated they didn't want to sell to anyone who wasn't local so be prepared for discrimination if you do not fit the bill as a local. We literally had the price of the vehicle ready to pay, or could finance through them with excellent credit. They just didn't want to sell to us and lied about trying to work with us even as we bent over backwards to try and jump through their hoops to purchase. I do not recommend doing any business with them as they only stood to gain in this transaction and still lied to us throughout dealing with them. read more

Inventory is horrible and managers lie. I wouldn't recommend this place or any dealership. The only thing keeping this place running is the shit service they got. If you decide to go. Get ready to be lied and deceived and be treated like your some kind of idiot. I've had so many complaints about this dealership from family members that have bought from here I had to put this up so that any help readers will see what's going on. But hey. If u wanna get sold on a horribly made car designed to break down on you then by all means be that guy read more

We dropped of our Chevy Cruze because the coolant completely drained. We were advised that there was a service notice about from our mechanic. They called to let us know that it was our water pump, but because our water pump went so did our thermostat. They said it was directly related but under the service notice the thermostat wasn't covered. My husband asked if there was a number he could call and the woman said no. So we found the number on our own. We called this nunber and by the end if the day we were notified we would be reimbursed. #1 We were told it was directly related, and no one seemed phased that this should be covered as well. #2 When we asked if there was a number we could call we shouldn't have been told no. read more

I had a wonderful experience here! You'd be hard pressed to find one employee that isn't friendly and accommodating. Danny did a great job finding a car that I loved for a price that I could afford. The Joe's all worked diligently to secure a loan for me and set up a protection plan that I felt matched my needs. It's always a bit scary going to a dealership after hearing all the horror stories and having been "done over" by a dealership in the past. This dealership is truly an exception. I felt good when I left and now almost a week later, I still feel good about my purchase and my experience. read more

Absolutely fantastic service I've purchased two vehicles here in the past two years. The service department is as good as can be when it comes to dealerships they get the job done and they explain thoroughly which issues you have in your vehicle. When I did purchase my first vehicle here I brought my used 2015 Chevy sonic it cost me 3000 for a full tuneup and the vehicle had 100,000 miles on it. I have not had any issues since with the Chevy sonic and it is currently at 160k. Obviously I decided to keep my used vehicle instead of trading anything so I wouldn't have much input about the trading service but as for the sales and service and parts they are A++ I wouldn't take my vehicles or my service to any other dealership. Chevy or not. read more

Prior to arriving, I made sure I did all my research and they had the exact car I wanted. When we arrived we found the vehicle we wanted and started inspecting it. A big plus for me was the doors being unlocked. We were able to get started without having to track down a sales person. With 4 minutes we were greeted by Robert. After introductions he went and retrieved the keys. We were happy with what we saw, so we took the vehicle for a test drive. So far, so good. We decided we were very interested in the vehicle, so I asked if they could put it on the rack so I can inspect the undercarriage. They accepted and had two mechanics with me pointing out all the good about the vehicle. Having some automotive background, I can tell they were legit and not BSing. Finally, I sat down with Robert and gave him my number that I was willing to pay for the vehicle. We shook hands and he went for the approval of his manager. Within 5 minutes, I was greeted by the sales manager; he informed me they accepted my offer and will begin drafting up the paperwork. Within another 5 minutes, we were moved into another office to sign all the appropriate paperwork and arrange payment. Behind the scenes, they were already giving the vehicle another wash and prepping it for delivery. From start to finish, we were only there for roughly 45 minutes and drove away with our new vehicle. Overall, this was the quickest and most pleasant buying experience I've ever had in a dealership. They also seemed to have the most aggressive pricing as well. read more

Do not go here unless you want to get taken advantage of. This was my first time buying a car and I got scammed and taken advantage of severely. Not only that, they sold me a car with bad brakes, With the amount of money I got scammed for you would think I would at least get a car that has working brakes..they knew the brakes were bad and they had the nerve to tell me it was because the car was sitting all winter but no when I had a mechanic look at the brakes they told me they were so rusted. They also held my paperwork from me that I signed with all my loan information on it until my down payment check went through which I found out was illegal after the fact. I put $4,000 down on a car I was $1000 short buying cash. I thought my down payment went toward the car amount and I made it clear I thought that and nobody corrected me and basically held my paper work from me until it was too late. Yes I was naive but I won't be the last so unless you know a lot about this topic I'd steer clear of this place. Really sad because I thought the people that helped me were nice but now I just see how shady this situation was. Update : they asked me to call to make it right so I did. And al I got was "he's busy, pagers and voicemails" yes I left a message and no I didn't get a call back. It's been a week or more. read more

If I could give them no stars I would, they need a new service director can't even own up to their mistakes and make up lies about how they did nothing when the clearly damaged my vehicle NEVER will I buy anymore vehicles from them or service with them read more

If I could give zero stars I would. DO NOT GO TO THIS DEALERSHIP! My girlfriend and I went in just looking to test drive and see a quote for a car, we are young and new to looking at cars. We were not looking to buy. The salesman wasn't very helpful or personable. After we explained several times we were not going to buy today they still ran our credit WITHOUT our permission after they explained they would not run our credit unless we were buying. They also tried to lowball us on our quote which was very insulting. I was disgusted with how much they will do just to get a sale. This place will take advantage of young people, and will be zero help in getting you a fair deal when you don't have much experience. read more

Always have gotten nothing but great service from both the dealer side of the business and the service side. My last two cars have come from Ron Westphal Chevy, one brand new and one used -- both have been great experiences and I recommend them to everyone! I also always get my cars serviced here. The guys in the shop are friendly and helpful and know their stuff. I wouldn't dream of taking it anywhere else. read more

Here is my experience Monday called the dealer and spoke to Amber about a 2004 Dodge 2500 they sent me pictures I was interested I asked Amber for a credit application I never received Tuesday Got financing thru my bank and asked Amber to write up the contract to get to my bank also inquired about an extended warranty she declined to do either I said I was in South Carolina and was leaving Wednesday morning to Oswego to buy the truck she said they would hold it till I got there great Wednesday at around 730 I missed a call from the dealership and called back soon after and was told the truck was sold 1 hour before. WTF I am enroute to there dealership sitting here in West Virginia to pick up a truck they sold already because of Amber who would not get me a contract and said she would hold it for me till I got there Friday morning Way to go Ron Westphal Chevrolet and Amber great way to do business and f up my life for several days read more

Internet deals were just bait to get you in. Their excuses were supposed mistakes on website but they had sent a quote and then after we get there said it's no good. Caught in a lie. Find a reputable dealer if you want a Chevy read more

We first stopped in a competitor on Saturday - and was ignored. We came to Westphal next and was greeted by Mike W., told him what we wanted to do, and he showed us the cars we were interested in. Our questions were answered and we test drove a Chevy Volt. The decision was made to take 2 Volts. Westphal sales staff visited my office, evaluated the cars, gave us a written offer, and made sure we had two new Chevy Volts by Tuesday afternoon. Again, upon delivery of the cars, we both received another thorough training from Mike. This was by far the best automobile transaction we've had in over 40 years. I will not hesitate to recommend the Chevy Volt and WEstphal Chevrolet. read more

Happily traded in our lease from a competitor for a new Chevy. Scott O'Malley was laid-back and made the process so easy! Honest straight-forward pricing, not the greasy shark-like salesmen I've experienced at Toyota in Naperville. We considered getting out of our lease back in June and were so impressed with Scott that we came back specifically to do business with him. Great experience and we will be coming back for the next car. read more

I truly hate to write a less than positive review .....however buying a new car....or attempting to buy a new car here was a painful experience. That experience was the opposite of when I previously purchased a used car here, which was a pleasant experience. The "Readers Digest" version is I knew exactly what I wanted....I was even willing to order a new car....they tried to pressure me into buying what they had....not what I wanted. They pushed themselves out of a sale...simply order what I want....not push me into something I didn't want and couldn't use. (I needed an SUV so I can tow my toys.....boat, snowmobiles, atv's ..etc.) They were trying to push me into a vehicle that didn't have the tow rating I needed.....which was clearly communicated from the start. Needless to say they didn't sell me the SUV. The two star rating is because the service department does a decent job on basic services (oil changes ...rotations). read more

I had a most excellent experience at this dealership with Robert (Salesman) and Joe Marozas. They got me the best price on the SUV with the features that I wanted. Very patient and helpful through the whole process. Loved their laid back and fun approach, made me feel very comfortable! read more

I created/downloaded Yelp to warn you guys.These people will tell you anything to make a sale. We bought two cars in one day and I was treated incredibly rudely by the manager Don. Both cars came with defects. He dodged my calls for weeks. When it came to fixing it he only fixed one(which was gm that covered it not the dealer) the other had broken wipers during the snow season which could've been potentially dangerous. I had never been so insulted by a "manager" when I told him I was going to write a review about how badly he was treating me he claimed word for word "now your threatening me so that makes me really not want to help you." General manager was supposed to call me after this but never did. Shows how little they care about customer service after they've stolen your money. read more

Lost a cars sales because of $400. I guess every dollar does count to them. Salesman was good but did not look out for my wife's interests. If he had fought harder for my wife he would have a commission on a sale. Oh well, I guess she will look else where. read more

Mike Wiley at Westphal Chevy is awesome. No pressure, informative dealer with great service. We have bought two cars through Mike and will go back for sure. I highly recommend him and the dealership. read more

I've had a variety of cars from Ron Westphal Chevy. I have never been disappointed. The service department is wonderful when I have an issue. I've never felt sold too or like I needed to do something simply to have it done. The guys that work in the service department are really friendly and helpful. They have a nice waiting area too. There are beverages and a snack machine. Plus internet to get work done while you wait. I no longer have a car now (live in the city) but I know when I decide I need one again I'll head out to Ron Westphal to get it! read more

As far as service and thorough explanation from my visit to an actual appointment this service team is awesome. I like the waiting area and I even stepped foot into sales floor to look at a car upon entering I was greeted by a man who offered his information about a new car boy he was so helpful. The car was washed both times so well. I wouldn't hesitate coming back. This is my second Chevy now It seems obvious that this car I have is very reliable and it's a vehicle that I would buy again because I like the throttle of a Chevy and how the driver is so comfortable and gets a good feel for the road knowing that I don't question the room to explore the performance of this brand. read more

After looking at all 6 cars in the showroom a nice lady gave my daughter a balloon. Funny nobody asked me if I was interested in buying a car. read more

I went here this morning because they had a great add price. I parked my Chevy Spark and walked the lot looking at cars for over an hour. I then called and was referred to someone named Mike who asked if I was coming by today to look. When I told him I had been there for an hour he said he'd send out a sales person and call me back after he checked what the rebates and specials were. I told him I'd be in the north lot by the Equinox and he said he'd send a sales guy out to open one up. Well I waited and waited and finally gave up the notion that this was a dealership. I googled Chevy and found Gjovik in Sandwich and headed west 15 miles to cheaper taxes a better selection and a fantastic sales person, Chris Griffing who was on the lot and willing to sell. I bought here and so should you. Head west the sales tax is 6.25% and they are willing to come outside to make a sale. read more

I used to love this dealer and the professionalism it had. I have bought my 2nd vehicle from them because of that ...HOWEVER, With this purchase I had written 2 checks.. this was agreed upon with this purchase. they were to hold the 2nd check for 2 weeks... They told me I had to date them both for the day of the purchase and they cashed it in 1 week.. WOW is all I can say .. Not only did this affect my bank account severely but they had made a deal and broke in the worst way!! I will never do business there again and I will advise everyone and anyone NOT to do business with them EVER!!! That is shady I repeat SHADY Practice! read more

If it were not for Sergio Sanchez I would never return here for service on my car. While other employees in the service department ignore you, he was great answered all my questions and concerns. He is very friendly and professional. Ron Westphal Chevy you got these five stars because of your amazing employee SERGIO SANCHEZ!!!! read more

The car was in and out quickly for an oil change, but it was a weekday. On weekends, the wait for oil changes is hours long. I find that challenging. The fact that the service department won't allow appointments for oil changes is disappointing, especially when we HAVE to get an oil change at the dealer to get the right synthetic oil mix. On a positive note, the sales staff has always been very friendly. The waiting area is clean and comfortable for adults. read more

The staff @ Ron Westphal are great. Very nice, treated us great even though they were unable to approve us for our 2nd vehicle from them. I don't feel as if much effort given in an attempt to get us out with a new vehicle, but than again our situation was tough to work with. I would recommend going there to purchase your next vehicle. The only reason I gave them 3 stars was due to some issues that arose after our first purchase with them. We purchased a 2007 Trailblazer, within a year, the motor was junk. A valve spring snapped in half and ruined the motor. We called the dealership to see if there was anything they could do assist us, as the warranty expired a month before this happened. Obviously they would not do anything, which was fine, but no amount of suggestions was offered. Just felt very pushed off. Other than that issue, I would definitely recommend checking them out. read more

Had a horrible experience. We ended up buying a car at Chevrolet of Naperville. The people there were awesome!! read more

Ron Westphal Chevrolet - Car Dealers Near Me - Aurora, Illinois

Bill, I tried to contact you no less than four times in one day and each time you were indisposed. I do not think that the customer service received as I was attempting to contact you was any different from what occurred the first day. By the way the gentleman from my initial trip to your business was supposed to call me back (he has not after promising to call back two days in a row). read more

I took my GM here after noticing a noise coming from the front of the vehicle while accelerating. If felt like a broken motor mount. I have a extended warranty and called ahead to ensure to repair would be cover (it was). The service manager called me later that day and told me I had a leaking front strutt on the passenger side. I explained that I had noticed that but the noise was on the driver's side. I further explained that I had experience with cars and I was sure it was the motor mount and that I can see that the repair is difficult because of the all wheel drive. He said he would ask to tech to have another look. The manager called me back and said, he was sure it was not the motor mount and that the suspension components were not covered under my warrant (naturally). The repair for the passenger side would be $750. Of course, if you are replacing suspension parts you don't do one side, so lets call it what it was a $1500 repair. I ended up replacing the strutts myself which only cost me $500 with GM parts. It needed to be done as it was leaking, so I will give them that - they didn't make something up that didn't need to be done. Sure enough it did not fix the noise. I took the vehicle up to a local shop that has done some work for me on a musclecar project. I told him I wanted him to look at something.... before I could even tell him what the symptoms were he says "hey, you have a broken motor mount.... you can see it right here." He then said, sorry man but those are a pain in .... if you want me to take care of it I will have to schedule some time. I ended going to another gm dealer that took care of the problem under warranty. Ron Westphal service department is a piece of crap. The short of it is Ron Westphal didn't listen to an informed customer (twice), They would rather hit someone up for a high dollar maintenance item instead of fixing a warranty covered repair. Go here if you want to be had. I suggest you find a reputable repair facility. read more

I went in yesterday to check out a car and purchase it. I was instantly asked about looking at another car that was $4,000 more then what I told them I could afford on the phone. I test drove the car, loved it and I was ready to sign papers. Gave them approval to run my credit so I could drive away with the car and they came back to me and said THEY COULD NOT SELL THE CAR TO ME!!! Why, you ask? Because of a recall they have yet to fix. Now, tell me, HOW DID THE SALESMAN NOT KNOW THAT?? I fell like my credit was ran so they could see if I could afford more. I also feel like they violated me by checking my credit (and now that shows on my report so when I go somewhere else to purchase a car, that will now show up) and then I walked out with nothing. I honestly think they knew about the recall. Why can't people be more up front with buyers. Clearly my money will be spent else where. I should of listened to the others who told me not to buy from there. read more

The WORST service we've ever received at any car dealership. After having our vehicle completely serviced prior to a trip, our engine light came on within an hour of leaving the dealership. We made arrangements to bring the car in only to learn that we'd need to pay an additional $50 on our maintenance agreement. To make matters worst, the representative was rude and acted like this was our fault. This scenario was HIGHLY suspect. We will NEVER do business with this company again. PS: Is it possible to give a "negative" star? Ron Westphal, deserves a minus 2 stars for the poor customer service. read more

Had a very nice experience with the service department. Took my car in for service and Kaela was very polite and professional. They called to tell me what was wrong with the car and that they had to order the part. They allowed me to have a rental so I could still get to work. When picking up my car I greeted by a gentlemen in the service depArtment with a pleasurable customer service attitude. Even the young lady in the cashier office was very nice. Would highly recommend this team ! read more

I've had a good amount of experience with Westphal, most of which is awful. I bought my first car here, which was a bad experience all on it's own because it ended up being a lemon; but I'll move on from that experience in this review. My current experiences with Westphal... Despite previous issues with this company when it came time to get a new car for me and my husband, we decided to purchase it from Westphal because we were offered a better price for it then if we had gone to another dealer. Well, within days the car kept dying... over and over and over. I called the dealership and repeatedly kept being told they would have someone call me back, which whomever this "someone" was, the never did. Finally, after days of having to jump my car an ever so helpful secretary told me to take my car to autozone and replace the battery.... So, this sets the tone for this experience. I went ahead and replaced my battery with money out of my own pocket in hopes it would fix the situation, even though my car was covered under warranty. My car continued to die even with the battery change though, so I continued attempting to make contact with ANY management to get it fixed, but again I just kept going around in circles getting no one. after THREE WEEKS I finally got in touch with someone after threatening to call GM, this person said "hey, why didn't you call sooner?" really? I was calling since three days after purchase. It wasn't until I asked if they had to jump the car just so I could take it for a test drive before I bought it that I was given the best quote from this experience, "NO... Well, most likely one of our porters did... Not our sales person though..." This was the fricken MANAGER's response. So, it's okay for your porter to jump start a car with issues for you to get a sale? They finally took my car in and repaired it, which took nearly a week because they had to send it to another dealer because they did not know how to repair it in their own shop (it's a ford, so this didn't bother me too much). When I received it back though, they had left it a hot mess, bits or clipped wire all over the floors and seats. -- Now, one would think that is the end of this, right? Well, no. We had traded in my husbands old car when we had bought the new one. This place kept the old car for months on the lot and never transferred the title. So, when they auctioned it off 5 months after we had sold it to them, the new owner wrecked it immediately while the title was still in the process of changing over. Since Westphal does not exchange titles until it is bought, the car was still in our name even though they had it for MONTHS; so now we are receiving calls from the insurance company of the person whose car was wreck by our old car. I called Westphal and was told it was COMMON PRACTICE not to change over the title, and that we shouldn't worry about it, that if we're called into court we just have to show the proof of sales. That's fine and dandy and all, but WHY THE HECK SHOULD WE GO TO COURT TO PROOVE ANYTHING because of Westphal's COMMON PRACTICE with their vehicles is shadey and saves them from having to transfer title twice? -- At least four times a year they will call me about one of my parents vehicles or they'll get a call about mine... These calls are usually "are you ready to upgrade" sales calls... I'm not on my parents loans, they are not on mine; we don't even live at the same address. But Westphal must keep their paperwork in piles because they never seem to call the correct person for any vehicle, and even if you inform they have the wrong person they still try to get a sale and don't fix their papers. What a mess. -- I see that reviews are high for Westhal, but from my own experiences with them I would tell anyone and everyone, stay away. Their customer service could have solved a lot of problems simply by giving an actual response instead of constantly leaving me with "we'll call you back", and their common practices seems like they don't care about anything that could happen to their customers as long as they make a profit. I'm sure there are good managers/sales people/porters here, but none of these people ever crossed my path... read more