I was picking up my online order. very, very happy with the way everything was handled. Great…read morecustomer service, Store manager Sara was very helpful and very nice. The store in general looks well organized and clean

Customer Service was really bad! I will never shop at a Lid store ever again! manager was really…read morerude! team had two prices but wouldn't honor the lower price. contacted corporate office about the issue. No follow up from them! Bad service!

Somehow lost (or perhaps the woman at the laundromat threw away) the insoles to my daughter's…read moreTsukihoshi shoes and I needed to get some new sneakers right away. The woman showed me to the sizes I needed and showed me a pair, but wasn't able to offer much help--when I mentioned I thought I'd check a bigger size she pointed out but said she needed to go clean up. I guess this is the difference between coming to a place like this and visiting a place like Carrara Children's Shoes, where there's a larger selection and considerably superior service. But I got a cute pair of New Balance shoes for the little one, and it was helpful that the saleswoman mentioned they have a wider toe box than a brand like Nike, which is better for little feet (and it also made me realize why I don't like Nike shoes). They aren't cheap--the shoes were $50--but we were in and out in about 10 minutes.

I took my 9 year old daughter to get gym shoes. The selection was low. Many shelves were completely…read morebare. The kids section is very small and didn't have many shoes in size 3. The selection was scarce. We asked a worker to size her feet but he said he only had a sizer for infants so he eyeballed her shoe size. He was a really nice guy, but seems like this location was very limited. The prices were too high for some of the shoes as well. Also, this location was very dark inside. A lot of the lights weren't on or working. Seems really run down. If I had to guess, I would say this location is close to closing their doors, but if not, then they really should.

The store was spacious and inviting. I enjoyed the ambiance there. I appreciated they had a decent…read moreselection. I generally like DSW shoes stores, because I have thought I got good deals at their stores. I was able to get shoes there that were almost exactly what I wanted at the time. There was ample staff available. They acted in a fun, congenial manner. It seemed like they had a good sense of humor. They had a lot of stuff aside from shoes as well, which I appreciated.

My go-to place to get my daughter new shoes. She hates trying shoes on, but we are always able to…read moreget in and out and find her a pair that she loves! Great selection of mens shoes, too. My husband got some great Teva sandals recently.

Well it's been a while since I've shopped here and I thought let's give it a try. My last review…read morewas very rough. Today I decided to purchase some foldable tables and I did it a way I usually don't make purchases. I bought in line with a curbside pickup. I will say it was relatively simple. The purchase itself and the pickup. Upon my arrival the email was simple to follow. The employee came out with my purchase. I had multiple small items and he was awesome. Pleasant and helpful. I was out of there quickly. So, for this review of an on line purchase with curbside pickup I'd rate perfect. Thanks guys and gals appreciate your hard work !!

Neatly ordered shop and staff was helpful and friendly on my visit. They did not have hiking pants…read morefor women though.

Usually do shopping at 6446 Irving Park... Usually do…read moreshopping at 6446 Irving Park road , IL and last night again CALEB helped me beyond his job and was very professional and courteous . I bought some last week for travel and again last night couple of shoes and CALEB was fantastic in helping me out what I need. Thank you!

I went to this location a few days ago since my mother lives in the condominium complex near the…read moreplaza. I figured I would find some comfortable shoes for her since she's in her retirement years. I spoke to a woman named Britney who I found to be very passive aggressive and rude . I tried to explain to her that my mother had certain issues with her feet and I figured she would be helpful recommending an appropriate shoe since she should be a "shoe expert". She wasn't helpful, all I got was attitude and she pretty much told me that I should just bring my mother directly to the store. Mind you my mother just had foot surgery and is not able to come physically to the store at this time. I did not appreciate this type of response nor did I appreciate her scattered attention since she decided to be more attentive to some shoes on a cart. I would definitely have a better experience shopping online than dealing with an unprofessional individual who decides to focus on ripping off the tops of shoe boxes. The other sales associate was pretty helpful though. She was definitely more attentive and helpful than this woman I initially tried to get customer service from. She took the initiative to help me and was empathetic in my attempt to look for a comfortable pair of shoes .First time coming here and most likely the last. Not the best experience.

Great place to get your Birkenstock sandals rejuvenated! Friendly service. They also sell…read moreBirkenstocks for men & women

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

Stopped in with a friend who was looking to replace her walking shoes which she wears to work since…read moreshe is on her feet all day. We stopped in after brunch and I was not dressed looking like a runner at all which I noticed some of the reviews mention. I was in shorts and birks but the employee was nice and answered my questions. I don't run long distance but do sprint intervals and am a personal trainer so I'm always interested in different shoe brands since clients ask me about footwear often. My friend found a pair of shoes she liked but they didn't have them in a color-way she wanted. The employee was helpful showing her what color options could be ordered and placed an order to be shipped to her home. I found a pair of Features crew socks which I can never find in store so I did buy 1 pair. The prices all seemed average compared to other running stores I've been to.

Walking into Fleet Feet Oak Park felt less like entering a running store and more like crashing a…read moreprivate club for elite marathoners. The moment I stepped in -- wearing Crocs and baggy shorts, minding my own business -- the staff seemed to collectively decide I wasn't worth the oxygen it would take to acknowledge me. Not a nod, not a "Hi," not even the bare‑minimum retail grunt. Just pure, practiced invisibility. Meanwhile, anyone who walked in looking like they'd just finished mile 27 of an ultramarathon was greeted instantly. They were ushered around, fitted, advised, practically celebrated. I watched people enter the store after me and get helped before me, repeatedly, as if the employees were running some unspoken triage system based solely on appearance. If you don't look like you're training for the Olympics, good luck -- you're background scenery. The semi‑open layout only makes the whole thing worse. You stand there, fully visible, watching staff weave around you with the kind of deliberate avoidance usually reserved for potholes and wet paint. It's a special kind of irritation -- being ignored so thoroughly that you start to wonder if you've slipped into another dimension. If you're an elite runner, or at least look like one, you'll probably be treated like royalty. If you're not, prepare to be a ghost in Crocs.

Famous Footwear Outlet is a family-friendly shoe store. This store emphasizes on "self-service,"…read moremeaning that you browse through each aisle, see what shoe you're interested, and go through the shoe boxes underneath the display to find the appropriate size. Of course, there are chairs for you to sit down, try on shoes, and make your decisions without bothering any sales associate even for one (1) minute! What a lovely concept to save all the manpower and to avoid unnecessary conflicts between sales associates fighting for sales (I've seen way too much in a commission-sale environment...and often times profanities are heard)! The shoes are priced reasonably, so you don't need to frown when you see the price tags. You can find a pair of flats or work-appropriate shoes at the clearance section for under $30. However, most shoes aren't going to be ultra-fashionable. Thus, if you're seeking for something luxury or high-end, my recommendation would be Cole Haan on the second floor by Michael Kors at the Fashion Outlets of Chicago. I'm personally not crazy about this store, but I like to pop in every once in awhile to see what's new. Famous Footwear Outlet is located on the first floor, nearby the food court. Will you be "famous" after purchasing a pair of two shoes here? I don't think so, but I'm certain that you don't need to be famous to afford these shoes in the store.

I came into this location to get a pair of work boots. I found a pair on the shelf that was on…read moresale. I confirmed this sale with the manager, but as soon as I went to check out he was nowhere to be found and I was getting charged extra. I was fine to pay original price to begin with but I was lied to and then treated with tons of attitude. Will never give them my business again.

I went to Shoe Carnival since I heard that this store is nice. They were correct on that because…read morethe store is really huge. The store is very clean and all of the shoes are perfectly organized. There is a wide variety of shoes for everyone a lot of choices of designs and brands to choose on. I am free to look whatever I want that perfectly fits me. The staff in there was very friendly and helpful while I was choosing. It is just so amazing because there was a really bunch of shoes that it was so hard for me to choose. There is also a lot of sales. I decided to buy four pairs of choose then I proceed to the counter and I the staff was a bit slow in there that makes me wait for a couple of minutes. I bought the four pairs of shoes from a reasonable prices. I seriously had a great time in here. Highly recommended for everyone specially to those who love shoes.

I really love this Shoe Carnival store, their place is so amazing and very easy to go to. Their…read morestore is so clean and nice. They are so organized, you can easily find anything you want. Their staff are so helpful and friendly, they are willing to help of their customers. You can always find a good deals, promotions, and also a discount every time you shop at this store. They have so many good selections of shoes, you can get anything in reasonable prices, all of their items are worth buying. I will come back here when I'm in the City. This is probably my favorite shoe store because of their good prices, friendly staff, good quality, awesome service, lots of selection, and also for such a great experience.

I do not understand why there are so many bad reviews because EVERY SINGLE time I've been here,…read moreI've had great experiences. I always find the best shoes at cheap prices, and the workers are all friendly and personable. No one is up your butt like in some stores that I know asking if you are finding everything okay every 5 seconds. I love that about this place. I've also never had anyone following me. The nice thing is that if I need help, the workers are quick to help and will go above and beyond to answer my questions or get a product for me in the back if they have it. Sure, some things they sell here are expensive and are normal-priced, but that's the chance you take. Not every single thing is going to be a steal. They need to make money as a business, too. If you can't afford Nike's, don't buy them, but then don't complain about their prices either. I guarantee most products on the Nike website are more expensive than what this store sells them for.

At the time, I purchased a pair of Jordan 4s. I thought the shoes were cool at first, but once I…read moregot them, I was uninterested. I begin to explore seeking professional assistance since I believe I have an impulsive buying habit. The only option open to me is to return the shoes; shortly after completed, the app will generate a bar code and present a list of actual stores around me. I chose it due to the fact that it is close to where I work. I went there during the middle of my lunch break on a weekday and was astonished at how busy it was. this store doesn't have an area devoted to return items, so I had to stand in line with the rest of the people. I estimated that I stood in wait for around 15 minutes. Finally, when it was my turn, the cashier agent asked reasons I was returning, and I told why. She examined the shoes to ensure they hadn't been worn, scanned the bar code, and asked me to swipe the card that I paid with. The issue I didn't have a physical card with me, but because their device supports NFC, it can accept my digital credit card copy and it works perfectly. I didn't have time to tour the store because I needed to hurry back to work. I was irritated that I had to wait so long just to return one item. The only thing I can say is that the return process was made simple.