First, I would like to say I was not asked or paid to post this review. The owner of the company…read moreand I are not friends; we have a business relationship only. There are so many reviews out there where friends are posting reviews of businesses to make the business look better, but this is an honest and professional review about B Picky Pools. I've never had better care for my pool. Brandon is conscientious about his work and genuinely cares about his clients. He is a perfectionist and knows what to do with any issues your pool may have. He keeps the chemicals at the proper level and communicates well if parts are needed or anything is not right. I've been using B Picky Pools for a couple of years after firing my last two incompetent companies. I've never had any problems, nor have I ever had a green or cloudy pool. Brandon keeps my pool sparkling year round. I really like him too, he's trustworthy and has a good personality. If I ever have a question orconcern he responds to me immediately. I gave him the key to my gate and he shows up every Tuesday as scheduled. Some pool companies are very unreliable, they change days or they just don't show up at all thinking you won't notice, but not Brandon. This is his company and it's grown since I met him because he cares very much about his clients and the quality of his work. I refer him to many of my friends and will continue to do so. Thanks for all of your hard work Brandon, even in the heat of the miserable Arizona summers when the temps are at 115 and higher. You're the best!!

This company provided weekly pool maintenance at the home I shared with my then-partner. My concern…read moreis with professional boundaries and the owners' response when I raised it. I personally saw sexually explicit messages and nude photos sent by the female co-owner Summer to my then-partner, along with discussions about meeting up. When I brought this to her husband, who also serviced our pool weekly, he characterized her behavior as friendliness and declined to get involved. I recognize that my former partner was responsible for his own choices. However, I also expect professional boundaries from business owners providing services to our household. I would not hire this company.

1 Star Extremely disappointed with this company's…read moreservice--and unfortunately, this was not an isolated incident. Most recently, the pump had not been running for four days, yet the cleaner reported in writing that the pump was functional during his visit. That statement was flat-out inaccurate and raises serious concerns about the honesty and reliability of their reporting. Additionally, the service log claimed the surface had been skimmed. If that were true, it should have been immediately obvious. I walked out less than five minutes later, and there was no visible evidence of any skimming having taken place. None. I understand that service visits are time-limited. What I do not accept is inaccurate reporting or being told work was done when it clearly wasn't. This is not the first time we've had issues like this, but it was the final straw. When you're paying for professional service, you expect transparency and accountability. Based on repeated experiences, this company delivers neither. I would not recommend them.

I rent with Tricon and Desert Bloom is their choice for pool service. The pool was recently…read moreresurfaced, pump replaced, skimmer, water regulator. All this after I reported the tile falling off. Over the weekend the pool started turning green, I made a service call on Sunday, called Monday and left a message. I also sent text messages with photos of the green pool since the message said texts get a faster response. Someone responds and begins blaming me because there was a lock on the gate for 2 pool visits and sends me a picture of 5 chlorine tablets stacked on a brick wall. I asked why the person didn't call, text, knock or ring the doorbell and the person texted they have too many clients to be trying to ring every doorbell. Then I asked where in their manual does it state that leaving chlorine tablets at an unknown location and no other type of communication count as a professional pool service visit? The person continued to bash and blame me and i continuously stated that I now recalled why i had blocked the number because that same individual was still unprofessional, rude and has a nasty, negative tone. So, she as a Desert Bloom Pool Care employee and representative knew the pool was green because she acknowledged that I had submitted a trouble ticket and saw the photos said she would look at the ticket I submitted. Here we are on Wednesday 08JUL26 and no response from ANYONE about our green pool that was just renovated. The pool sits and they just ignored it. I would not recommend this company. This horrible service has happened consistently with me, and I have been at this home for 3 years. DO NOT waste your hard-earned money, time or have expectations that they will go above and beyond, listen to you, or provide you respect, courtesy and timely service. The person texted me they do not do that, or maybe it was just to me.

unfortunately after an amazing first impression this company was hired to then maintain my pool. I…read morenoticed that I hadn't seen my regular guy as often and then not at all. I still paid my regular monthly payment then questioned the company politely as maybe they switched my house on the route and I was missing the guy when he came. After getting a fairly unpleasant response I let the matter go. A month later I noticed they had not taken the regular monthly payment, when I questioned again I got no response. I followed up with 2 additional emails to ensure I was not neglecting payments on work done. However still no response. I am pretty disappointed as again they had such a good first impression but maybe my service was no longer worth it to them. I would just advise future client caution as they might start service without finishing...

We had an electrical failure after a monsoon storm and our pool pump wasn't receiving power. We…read morewere able to message Elite Desert Pool Care via Yelp and got a quick response back and were able to come out the next day. The repair was completed and we had our pool filter up and running with very little down time. The quote we received was accurate with no extras charged. Tim was great. Very professional and polite. I would definitely utilize this company again.

Dereck is a lifesaver and Pool saver. My mother-in-law's pool was getting out of control after the…read moremonsoons hit. So I called a few places and got a bunch of answering machines and automated systems. No callbacks. Found Eric on yelp called any answered right away. Even made time to come same day since we were having company over for the weekend and needed the pool cleaned. After looking at it and giving me an awesome quote, Eric got right on the job and clean the pool the same day. Looking forward to having a maintain my mother-in-law's pool regularly now. Highly recommend Eric if you're looking for a new Pool Guy.

Erick is reliable, he turned our green looking pool into crystal clear water in just a 3 day…read moreservice. He knew exactly what was wrong with the pool just by looking at pictures. He was fast, dependable, knowledgeable, very friendly and took the time to show us how things work with our equipment as we never had a pool before and we didn't know to take care of it. He was helpful and patient with us. I'm very happy with the service and would highly recommend him.

Ryan and his crew have always been on point and extremely informative when it come to pool…read moremaintenance and care. They have always kept my pool crystal clear.

I've never been spoken to like I have from a company like I was from this one!…read more They came to my home we recently purchased. Told me to buy a $600 vacuum (which I did) prior to their arrival. Got an email that things went well. When I got home not only was the vacuum not running but the pool looked worse than it did before they came! It was so cloudy I couldn't even see the bottom. When I reached out the way I was spoken too was shocking! I basically said I was disappointed we were looking forward to swimming. I told them we just bought the home I was willing to buy whatever equipment necessary to use fix the pool. His response was Basically he didn't want to deal with our "crunch time" to want to swim! I can up load the text messages if necessary. Definitely do not recommend.

Called Brad on short notice because our salt cell literally jumped six feet in the air and had…read moredetached itself from the pool plumbing. We were having guests over the next day and knew we wanted the pool looking clean and filtered. He fit us in at the end of the day and patched the plumbing problem. We had a great time with our guests thanks to Brad's responsiveness. Later when the replacement salt cell housing arrived we had him back out and we had him replumb our entire system so that all the pipes were straight and the filter and pump were situated fully on the pad like they belonged. He also patched a suction side air leak at our request, and he will be sending us a quote for a full valve replacement in case the patch goes bad and we opt to pay for a more permanent fix. Highly recommend due to responsiveness and good workmanship.

I have used practical pools for the last few years after my old pool guy retired and used and…read moredidn't have much luck with a recommended replacement company. My pool is always clean , they do a good job and always answer any questions I have and have fixed minor issues with my pool. Recently my heater went out and Brad was able to come by in a really timely manner and diagnosed it and fixed it for a very reasonable price. I would recommend him to others.

Friendly, reliable and professional. Never any problems with…read moremy service or any help I need with my pool and equipment. Travis is always responsive and helpful.

I have been nothing but pleased with my service from Carter's. After switching three times and…read moretrying to do it myself, I was finally given Travis' number. He is on time. Prompt. Helpful. Honest. And good to my dogs! I cannot recommend this company enough (and have many, many times.)

Avoid this terrible company at all costs. Arranged to have them come out and descale our pool, spa…read moreand rock water feature. They literally stiffed us twice with no warning. They simply no showed. How they get the key in the office door is beyond me. Don't waste your time with these flakes. You're FIRED!

Kyle did a great job on our tile, and with a smile. He was…read moreOn time and went right to work. He answered all our concerns and we have already recommended him to neighbors.