They are the best in the business very honest and reliable Been in business for a long time and take good care of their customers pools

This is the worst pool company service ever on the planet!! I live in an 18 unit townhouse community where we have an HOA. Are HOA president, granted, is not the sharpest crayon in the box- an entirely different ball game LOL. Consequently she does not know how to address pool issues because she has not bothered to educate herself with regard to their operation. That being said desert sparkle pools has been servicing this pool for 4 years. We needed major repairs, major updating- had to drain the pool, replace the motor etc., Because when they come to service the pool the service person spent 3 minutes picking up some leaves off the top and then left. As he was leaving I asked him how do you backwash this pool his response was the same way I backwashed all pools and walked out! Because it's an HOA and I am not in charge of the pool they think that they can just talk to me like that. I then called the manager who came out and when I asked him similar questions like why are the skimmers not sucking leaves his response was the water is too high. When I asked why the water was too high he also walked out. I went and bought my own net and my own brush to service our pool because they failed to do so and after this major repair and renovation the idiot HOA president (sorry for the colored language, but if the shoe fits) continues to employ the people that put our pool in this condition to begin with! Ergo not the sharpest crayon in the box. Have this been my pool I would have fired them on the spot. Furthermore after their continued employee within 3 weeks the chemicals of the pool were off the service person left chlorine tabs lying on top of the bucket which is toxic it produces chlorine gas they need to be tightly sealed in the plastic containers, the pump isn't functioning and the motors overheating once again. When I saw the service person coming up to the pool I was driving out of our buildings parking lot and yelled at him to not use my net and brush because he will wear it out, assuming that he would ever brush or not anything to begin with. He then turned around and walked away without ever even entering the pool and then apparently after I left he drove through the parking lot yelling and screaming and then told the manager of his employee at Desert sparkle pool that I cussed him out. This was untrue, I was yelling for my car don't use the net and the brush but how you interpret yelling from a car is entirely ones subjective opinion. It's difficult to know if you hear anything I said actually because he has earphones plugged in his ears listening to whatever it is that he listens to the entire time anyway. I spoke with George who I believe attempted to notify the proper people like Pam, the owner. I requested that she call me back- any takers on a bet?!!! Crickets my friend, never heard another word. Overall this company clearly takes no responsibility for their actions. They do not service your pool they will let it go into complete disrepair, especially if you are with an HOA as I have read many other reviews confirming this particular niche. When I say do not even consider using this pool company, you have been forewarned. I have had many homes with many pools with many different service companies in both California and Arizona and have yet to experience the neglect and lack of courtesy both professional and personal, that this company conducts itself. The best I can tell you is to ask a lot of questions and maintain some sort of supervision over anybody that you hire as we live in the times of nobody cares. Best regards. read more

I am a pretty handy person with do it yourself tasks, but when it comes to pool care, I am a fish out of water. For the the 5+ years l lived in Arizona, Desert Sparkle kept my pool in perfect condition. I supplied chlorine tablets, and they handled everything else. Thanks to Steve, who provided the weekly service, the only thing I had to consider when it came to my pool was which bathing suit to wear. He kept me aware of any issues with the equipment, and even made friends with my dog. :) In addition to the weekly pool service, Desert Sparkle handled the annual maintenance of my DE filter as well as any other repairs that came up. When my pool vacuum started to have issues, they provided me with a loaner unit until I could get a replacement. Pool vacuums aren't inexpensive, and they provided recommendations on which units were the best in terms of performance and value, which I appreciated. When I moved out of state and my house was on the market for sale, I knew I did not have to worry about my pool continuing to look perfect. Since my home was vacant, Steve even put a wire tie on my back gate latch to discourage anyone from paying an unwelcome visit to my back yard. Nice to know someone was looking out for me! Overall I was very impressed with the service provided by Desert Sparkle. If you are looking for honest, reliable pool care, give them a call! read more

I hate to complain, but after a few emails regarding the technician breaking one of our ceramic tiles for the waterfall, nothing has been done. I emailed Pam a few times...nothing!! The tech does a good job, but the management is poor read more

After several phone calls on our part, we determined that Desert Sparkle was not going to honor their appointments, and send a tech out to take care of a clog that was preventing our pool pump (which we purchased from Desert Sparkle a year ago) from operating. We ended up finding another pool repair company who showed up when expected and even called first. You lost a good customer Desert Sparkle. read more

This is the worst pool service ever!! Stay away they charge hundreds of dollars to not do their job. They kept telling us they went to service our pool charging over $200 a month. After they had admitted to not going to service our pool after it had turned green unable to swim, they still wanted to charge their fees. The Pool could not be used this people are a scam. I don't understand how these unethical people are still in business. This is the worst experience i have ever had with a pool service!!!!! read more

I would NOT recommend them! Most importantly, I would NOT recommend Dale Bennett! He just left my home and was possibly the rudest and LEAST knowledgeable man I have ever encountered. I cannot believe they have such a good BBB rating and the Internet is not flooded with negative reviews. Which means they have been either extremely lucky or he is not normally the person who does the work. I assure you if he was then the BBB rating would be an F-. The sad thing is I did my homework before I hired him. I thought with 22 years experience and a good BBB rating they must know what they are doing. Boy, was I wrong. On top of it, they were even more expensive than any other company I called. I needed someone who knew about automated pool systems because my automated box was not turning on my pumps. They assured me he knew all about them and he has done this for 22 years. Boy, they got me hook line and sinker. So, he shows up at my house with a frown on his face. Please keep in mind this is the owner of the company. Yes, a frown. He never once smiled the entire visit. I was very nice to him to start. I stayed out there and watched him. He opens up my automated Polaris box and cannot figure out how to turn on my pool. WOW!!! I could not believe what I was seeing. He then proceeded to call tech support for Polaris. He asked them how to turn on the pool. I jumped in and helped him turn the pool on and then showed home how to turn on the spa. I knew I had wasted my money at that very moment. 22 years of experience my butt! He tried telling me how rare my system. Please! My house is only 5 years old and Zodiak is the largest brand in the pool industry. It was more like my equipment was too new for him. Actually, the age should not matter. It is not rocket science. It was on the first screen and you had to select "ON". The fact is he was a complete idiot. On top of it, he never even asked me how to do it. I was standing right there. Instead he wasted 15 minutes, of which I was being charged for, calling tech support. I paid for1/2 hour labor so I asked him to do "something" ..."anything" so I can get my moneys worth of labor. I needed a knob replaced but he had an excuse for not being able to do it. He made excuses why he could not do any other work. Seriously, clean out my filters or something. He just wanted to leave. So, I said than I think it is only fair you reduce the charge. He argued with me and I said then I want you to do something for the time I paid for. He again made excuses. I then threw out a number ($50 instead of $80). He stormed off to his truck and was throwing his tools in the truck. He was throwing a tantrum! So, I went inside. He came to my door with a higher price and I said you are going to have to do better than that. He said, "forget it" and stormed off. I offered him $50 for not only doing nothing but also having me show him how to do his job. I have owned this pool for 6 months and he has been in business for 22 years yet I have to show him how to turn a pool pump on! Seriously! So, he should have ran with the $50 and not looked back. As he was leaving, I told him he may want to get educated on automated systems before you tell customers you are an expert fixing them so the customer does not have to show you how to TURN ON THE POOL PUMP! I am still in shock how rude he was with his frowny face and how un-knowledgeable he was. I would HIGHLY recommend you find ANY other pool service company. If they can't turn the pool pump on I would not trust them with even cleaning my pool. You have been warned. read more

Desert Sparkle Pool Care has serviced pools at our last two homes in Scottsdale, AZ and the service has spanned several years. I cannot say enough nice things about this company! From Heather and Sharon in the office to Dale, Rus and Joe who keep the pool running in perfect condition and crystal clear, I might add. We travel a lot and if one of the guys notice something out of the ordinary they call us right away to let us know what's going on. They add the parts and labor to my bill and I never have to worry about whether everything was done properly-it's always perfect when they are done. They have replaced pumps, heaters, lights, gaskets, really, anything that needs attention. And if it's an emergency they come out ASAP, too. I wouldn't even consider a different company! Marianne C. read more

While there may be good pool companies out there in my area, this is the first one that I have come across who are very honest, very professional and know what they are doing. They are not a cut-rate company buy their prices are very fair and I am very comfortable with the people they send over and confident that their work will be great. When I have called them back about something, they were always willing work with me. I don't bother to call anyone else at this point. read more

Desert Sparkle installed a new spa/pool heater and did a great job. They went beyond the call of duty, and I highly recommend them.

Desert Sparkle has serviced our pool for a year, and we've had only fantastic service from Sharon in the office, and Russ and Joe who ensure our pool is beautiful and running well. They make it so easy for us.. We truly appreciate their proactive approach, always calling with an estimate and a solution, when something is out of whack. No surprises and our pool looks terrific! We highly recommend them.. read more

Desert Sparkle has been my pool service at two homes over the past 15 years, and I have always been 100% satisfied. They are highly competent, friendly, reasonably priced, and most of all honest. I read the other reviews here, and I would say that Ann A's review is absolutely correct. I don't understand Robin M's revew at all. I have known Dale for 15 years, and I think he's a great guy - probably the best business person I've dealt with in AZ. Steve, our regular service guy, has been like a friend of the family, and we always enjoy his weekly visits. These guys are the best - no reason to consider any other pool service. read more

Dave, one of the technicians at Desert Pool is very unprofessional and rude. He was very condescending to both my wife and in addition to quoting us a price and then once he started the work he tried to increase the price on us! I would suggest calling anyone but them. read more

This company did lousy service on our HOA community pool. Often someone would come out, leave their business card on the premises, then high tail it out of here without doing any skimming, brushing, adding chlorine, etc. The pool turned swamp green. I smell a lawsuit coming on. read more