The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

I highly recommend Boulder Valley Pools!…read more The level of professionalism and thoroughness from Paul was exceptional. I had issues with both my vacuum head and hoses and Paul took a lot of time to explain exactly what was going on with my pool setup. He walked me through how the equipment operates and pointed out warning signs to prevent further issues. Paul genuinely cares about the quality of his work and even followed up shortly after the visit to verify that the system was running smoothly and that I was completely satisfied. If you are looking for a reliable, knowledgeable, and customer-focused pool service, look no further!

1 Star Extremely…read moredisappointing experience. I contacted this pool company because I needed a basic quote for a crack in my pool. I was told someone would come out to take a look, but no one showed up. I called again and was told they would come out the next day. Again, no one showed up. I then received an apology and was told I was penciled in for Tuesday and that they could probably provide me with a quote if I sent pictures, my address, and my personal information. I did exactly that and provided everything they requested. Still no quote. I eventually called again because I never received the promised email. I was then told that they thought they had already given me the quote. They hadn't. And, once again, no one came out on Tuesday as promised. At this point, it was just excuse after excuse after excuse. I spent my time making calls, sending pictures and information, and trying to accommodate their schedule, only to never receive the basic service I originally requested. I honestly don't understand how this company has so many positive reviews based on my experience. Regardless, I would never use or recommend this company. If getting a simple estimate is this difficult, I certainly wouldn't trust them with an actual pool repair.

After another pool company incorrectly refinished my pool by cementing in my In-floor cleaning…read moresystem pop-ups while changing the PebbleTec and never came out to fix their mistake, Nick came out and immediately when I called and saved the day! It was extremely difficult work to chisel out and remove my pop-ups (which were cemented in by the other company) and took 5 visits to completely fix all 19 pop-ups, but Nick had a great attitude and ensured me that he will get my pop-ups working correctly again. I honestly thought that it was hopeless to even try to get the pop-ups working correctly again but Nick pleasantly surprised me. The work was completed without disturbing the new PebbleTec finish. He never gave up on my pool and always seemed very happy to help with pride for his work. He treated my pool with professionalism and competence as if he was working on his own pool. I was referred to Amergency Services from my Mom since Nick is her pool guy and she was very happy with his weekly pool maintenance. A month later I was having problems with my sand filter and once again Nick came out immediately to fix the problem and was extremely knowledgeable and is reasonably priced. If anything happens to my pool or equipment, Nick will be the first person that I will contact for repair!

Nick has a wealth of knowledge on pool pumps and all things maintenance as well as chemical…read moreknowledge, and he's happy to share what he knows with the pool owner so they can maintain their pool to their best ability. His prices are competitive with no unnecessary gouging. Can't say enough good things about Amergency Services.

Jason is a perfect gentleman, extremely prompt, communicative and reliable. He is meticulous and…read moredoes a superb job of tile and stone cleaning and cleans up the mess. He's the best I've used in 13 years of pool ownership. My wife also gave him raving reviews.

Do Not Hire This Company!! I shopped around to have my pool…read moretile cleaned. When I called, Jason was very professional and his prices seemed reasonable. He cleaned the tile nicely, and rather quickly. I also had some tile popping loose on the water feature, and even though I'd already hired a contractor to do the tile work, I cancelled it to let Jason of Pristine Pool Tile have the Job. That's when the trouble started. Jason agreed to have the work done in approximately one week. After pulling off the old tile and leaving it in in containers inside the pool, he began to call off, and reschedule the work. No worries, it was still cool outside and we had time. After two weeks of not showing, and rescheduling by text, Jason simply stopped returning my calls and texts. After a month of him avoiding us, my wife called from her phone, and he promised to complete the work. He never did. This caused us a lot of problems and we had to hire another contractor to complete the work. Pristine Pool Tile did not refund any money for the unfinished work.

I was dealing with very high CYA levels and needed a partial drain/refill. Jameson was able to get…read moreme scheduled the very next day, showed up on time, and made the whole process easy. Great communication, professional service, and fair pricing. The pool looks great and I wouldn't hesitate to use him again. Highly recommend!

I contacted them on Friday afternoon. They were at the house Monday afternoon…read more It was a bit confusing because it's not my house; it's my son's and he rents it out. He had been taking care of pool maintenance himself but this summer the pool wouldn't get clear and stayed green. My son has had bad experiences with contractors so he didn't want to hire anyone. Being an avid yelper I asked him if I could find a pool company to go out and I'd pay for it if the results were not successful. Well, great news! The results were successful so I don't need to cover it :) My son was happy to pay for quality assistance. He thinks he can now handle cleaning for the winter, after getting some advice from the tech. And we will hire Clear as Crystal to do the maintenance next Summer. I really appreciate the willingness to come out, fix the issue, and explain it to my son so he can learn. He is a young man and these experiences are important. Especially as a fairly new home owner and landlord. They charged a reasonable fee and didn't pressure him to sign up for regular service, although like I said, we probably will- at least for the warmer months. Thank you for the speedy response, quality work, and willing advisement.

I have been visiting this location for 9 years and never been disappointed. Today especially I…read morereceived outstanding customer service from Ryan, who fixed my pool cleaner in 5 minutes and even helped save me some money. After he fixed it he gave me some great advice, as did the other employee who was there. They both seemed very knowledgeable and educated. Labor is always free! Not many businesses offer that. Plus they have a huge selection of cleaners, and parts seem to always be available for the Hayward I have. I also bought a cool floating disco light that has worked great for a few summers.

I can always buy my chlorine at Costco. Waiting on your bruh before me, even though I was there…read morefirst, is great, but now I'm never gonna buy any of my chemical's from Leslie's so yeah, not the smartest way to run a business. I'm only one person, but I speak with my $. .

We needed the waterline tile replaced on our pool and were lucky enough to find Mike's other 5 star…read morereview after a different pool repair company tried to pull a very shady deal on us. Mike answered the phone himself and based on the the project I described he was able to give me a quote over the phone. He did tell me the quote was based on a real world inspection of the pool and no surprises I didn't tell him about. We picked a tile and Mike told me he would be at my house on October third. Mike showed up on time with two workers. Examined the pool and told me there were no surprises so his quote became firm. For the record, I was concerned because two previous bids were significantly higher and I was worried how his quote could be so much lower. I even asked him about this and he told me, "Three guys, one day labor and the amount of tile you need, this is a fair price." Mike and his two workers (one was his son, ya gotta love the family business aspect) worked all day and did a beautiful job retiling the pool. I could not give them a better review. They saved us a ton of money, showed up on time, communicated well before the project and did a high quality job on the install. A home owner could not ask for more. Steve

Mike was a refreshing find when trying to get someone to help repair a pebble tec issue with my…read morepool. We had a section that was cracking badly and looked very unsightly. One contractor offered a quote over the phone, but then constantly delayed scheduling me for service. Another contractor offered a quote over the phone that was almost 4 times the price of the first quote. Other contractors simply told me they couldn't help or weren't interested. Mike not only specializes in the pebble tec issues, but was considerate, reliable, and did a great job on the actual repair. His price was extremely fair and competitive. He showed up and did exactly what he promised. I would highly recommend using him for any of your service needs. I hope I don't need him again in the near future, but if I do, I won't hesitate to work with him again!

Carefree Fiberglass did a great job on resurfacing our worn out plaster pool with fiberglass…read more Prior to the work being done, the pool's plaster looked like a coral reef and attracted algae growth in the uneven surface. Since the work was completed, it is now an easy to clean new pool. Don and Andy are great to work with and highly recommend their service.

From the owner: Carefree Fiberglass Pool Resurfacing & Repair will give you the finest quality in workmanship and…read morematerials to be found anywhere, and at the most competitive price in town! Just ask our satisfied customers, we encourage you to call for references. Been in business since 1969!