I rarely write reviews, but I felt this one was deserved…read more Before working with Jonathan (Technician) and Alison (Coordinator), I honestly would not have recommended California Pools based on my previous experience. That completely changed once they got involved. Jonathan was knowledgeable, professional, and took the time to make sure everything was done right. Alison was outstanding with communication, organization, and follow-through. Together, they turned what had been a frustrating experience into an exceptional one. Their level of customer service was unmatched, and they restored my confidence in the company. Because of Jonathan and Alison, I would now recommend California Pools to all of my friends and family. Thank you both for going above and beyond--you truly made the difference.

Cal Pools is incredible. We worked with Randy, Donny and Michelle. All three were amazing! Randy…read morewas very customer centric in his approach as our Sales Rep. Donny is the man and was able to answer all of our questions and address the very few minor concerns we had during the build process. Michelle was an awesome communicator and was happy to get on the phone with me to talk through the process. Our backyard looks like a mini resort and we can't wait to put it to use. Long story short - it pays to go with the best!

We recently completed a pool project with Thunderbird Pools (April 2026), and had a very positive…read moreexperience and are extremely happy with the final result. We interviewed 10 different pool companies before making our decision, and Thunderbird Pools ultimately delivered exactly what we were looking for on time, and on budget! The design process was outstanding from the very beginning. Jeff Hyler (our designer) was incredibly knowledgeable, creative, and professional. During the very first onsite visit, he measured the space and produced an initial design complete with pricing and visual renderings. That immediate concept helped us clearly understand what was possible within our budget and set Thunderbird apart from every other company we interviewed. None of the other vendors offered anything close to the same level of interactive design capability or onsite visualization tools, and it made an excellent first impression. After comparing proposals from multiple pool builders, including pricing, pool size, and features, we ultimately chose Thunderbird Pools because of the quality of the design process, our confidence in the team, the professionalism of the company and staff, and the overall value offered. The showroom in Surprise offered various color options and the designer Jeff was extremely helpful in making selections! Before construction and permitting began, communication was excellent. Once the project started, Joe Hernandez was onsite regularly and did an exceptional job overseeing the subcontractors and maintaining quality control. His experience was obvious, and he consistently paid attention to details, communicated expectations clearly, and kept the project moving efficiently. We always felt confident that the schedule, workmanship, and overall project quality were being managed closely. We were also impressed with the subcontractors Thunderbird used throughout the project. They were skilled, professional, punctual, and worked efficiently according to the company's online schedule and project portal. They never left construction debris when they were done and tried to keep the area very clean. Thunderbird's internal project managers also communicated consistently through phone calls and emails, keeping us informed during each phase of construction. Overall, the company demonstrated excellent organization, communication, and project management from start to finish. Most importantly, the project stayed within our target budget, and the overall construction process went smoothly in the timeline anticipated. After completion, Brandon Thompson handled the equipment startup, testing, and training process. Brandon was outstanding , highly knowledgeable about all the pool systems, thorough in testing functionality, and extremely helpful with maintenance and scheduling recommendations. He not only completed the initial startup and training but also returned multiple times afterward to ensure everything was operating perfectly and to answer any additional questions we had. In the end, the project was completed on time, on budget, and exceeded our expectations. With just a little more upfront clarity regarding owner's site pre-grading responsibilities and protection of existing property during construction, the experience would have been beyond expectations. We would absolutely recommend them to anyone considering building a pool.

We had a pool installed by Thunderbird that was completed in December of 2023. Overall, the…read moreexperience has been annoying and stressful. A lot of re-work for work that was not done correct the first time, messes being left in the yard, and poor communication. Now the cool decking is starting to lift. I notified Thunderbird about this weeks ago and included several pictures. I took the day off work to be here for the concrete company to do the work, two guys showed up, took pictures and left. Something that should have been enjoyable has turned out to be regrettable. Do your research before signing a contract with this company.

Overall we had a great experience with Presidential Pools. The communication was generally very…read moregood and timely. I didn't give them a 5 because of a few issues. the first issue was that we only received the rendering for review and when they said the permit was approved. we thought it would be the same as the rendering. The pool equipment on the permit was not where we had discussed putting it and the location o the fence was totally different from what was approved on the permit vs the rendering. This all could have been avoided if they had provided the drawings to us and had us approve them. We had to request the drawings multiple times and were not given them until after the permit was approved and no changes could be made. Also, the Baja shelf ended up being 18" deep. There are not any lounge chairs that are made to use in 18" of water. The standard is 12" so I don't know why that wasn't explained to us. We did feel that the subcontractors were very professional and worked hard to make sure everything was level and done correctly.

Jordan did an amazing job as our project manager! Jordan was easy and fun to work with and was a…read moregood communicator throughout the process!! We're very happy with how the pool turned out!!!

We had the pleasure of working with Brian Williams from Shasta Pools, and I can't recommend him…read morehighly enough. From our very first appointment at our home, Brian spent several hours walking us through every aspect of the pool-building process. He explained everything in detail--from excavation and rebar placement to Shasta's construction methods, crack prevention techniques, warranties, equipment options, finishes, and long-term durability. What impressed us most was that during that very first visit, Brian listened to our ideas, measured our backyard, and created a complete visual design showing exactly what our pool, spa, and features would look like in our space. He also provided a detailed cost analysis, allowing us to understand exactly where our investment was going. Having all of that done during the initial appointment made the process incredibly convenient and gave us confidence right from the start. Brian never pressured us. Instead, he took the time to answer every question honestly and thoroughly. I especially appreciated that he was transparent about areas where Shasta has made improvements over the years. That honesty spoke volumes about both his character and the company's commitment to continually improving their product. We received approximately eight different pool quotes, and pricing was surprisingly similar across most builders--usually within a thousand or two depending on options. What ultimately set Shasta apart was the quality of their construction methods, the materials they use, their outstanding warranty, and their more than 60 years of experience. We truly felt we were getting superior value for our investment. If you're considering building a pool, I highly recommend reaching out to Brian Williams. His knowledge, professionalism, attention to detail, and genuine care for his customers made the entire experience enjoyable and gave us complete confidence in choosing Shasta Pools.

They deliver a nice product but communication is horrible and their stupid AI customer service is…read morehorrible. I don't appreciate talking to a damn robot.

Botanist of The Valley has been a dream to work with from start to finish. Even though our yard was…read moremore of a beginner-level project (no pool), they treated it with the same care and professionalism you'd expect on something much bigger. From the initial design and budgeting to the final walk-through, the entire team was professional, communicative, and kind. The on-site crew -- Luis, Junior, and Javier -- was respectful, friendly, and a pleasure to have around. By the end, it genuinely felt like we'd gotten to know them as friends. Carlos, who designed our yard, went above and beyond -- taking on a tough install of a pre-purchased structure and making it work perfectly with the best attitude. Every member of their team played a valuable role in bringing our new-build dirt yard to life, and we couldn't be happier with how everything turned out.

Couldn't recommend BOTV more. Being from out of state, this type of landscaping and construction…read morewas foreign to me. I'm a designer by trade, however in a different medium. I didn't need to be sold, I needed a partner, collaborator and someone that can bring renderings to life. The level of professionalism, acute attention to the smallest of details, daily communication was such a breath of fresh air in a world of build fast, but 'maybe' right. Every single one of the tradesman were beyond amazing. Absolute professionals at what they do. I would watch (without trying to pry) every day and was just blown away with the level of craftsmanship. Value - the ol' "If it's too good to be true...." does NOT apply here. I felt like we were left with an end product that far outshined our modest budget. However even with that modest budget we were treated absolutely no different than someone spending 10x. The same care was applied. It's just who they naturally are as people. If you're looking to update/upgrade/build from scratch - absolutely start working with Marty and Luis. So very happy to have met and come to know them -

Unfortunately we ran into hard dirt and needed extra excavation. Jake sent out the bids and was…read moreable to secure the extra excavation at a reasonable price.

We were nervous about building a pool since it was our first pool, so we did a lot of research and…read moremet with many builders. We are very glad we chose to work with Dolphin Pools. From start to finish, the entire process exceeded our expectations. Our salesman, Isaac Crouch, was fantastic and was always ready to help through the end of the build. He was knowledgeable, honest, and helped us design a pool that was perfect for our family and our backyard. Jake Wozniak, Adam Fish, and Brenda Alcott all did an amazing job keeping the project moving forward and making sure everything stayed on track. We loved that the team was incredibly organized and responsive, keeping us informed throughout the process and making everything feel seamless. We were very impressed by the excellent communication, professionalism, and attention to detail from everyone involved. The team genuinely cared about delivering a great experience and a beautiful finished product. If you're looking for a pool builder in Arizona, we highly recommend Dolphin Pools. Thank you to Isaac, Jake, Adam, Brenda and the entire Dolphin team for making our dream pool a reality!

Alex is incredibly knowledgeable and detected our leak immediately. He was able to talk me through…read moresome other recommendations as well for optimal pool maintenance and managing the stubborn bubbles in our return line. After wasting so much water and finally having a solution, I would trust Alex every single time. If we have a leak again (life of a pool owner!), we will be calling Alex first. Don't go with Leak Science. They have a fancy website but you really just need someone who has the experience and Alex is your guy. He responds quickly and knows pools in and out.

I didn't end up using their services, but the gentleman I spoke with her on the phone was very kind…read moreand patient with all my questions and gave me great referrals for the service I needed

Outstanding Service - Truly Crystal Clear Results! I can't…read moresay enough good things about Crystal Clear Pool Service and our pool tech Kevin-From the moment we reached out, Kevin was professional, responsive, and incredibly knowledgeable. He took the time to explain everything in detail and made sure we understood exactly what our pool needed. Not only does our pool look better than it ever has--truly crystal clear--but the level of care and consistency Kevin brings is unmatched. He's punctual, thorough, and clearly takes pride in his work. It's rare to find someone who treats your pool like it's their own, and that's exactly what Kevin does. If you're looking for reliable, high-quality pool service with someone you can trust, look no further than Crystal Clear Pool Service and Kevin.I recommend them 100%!

I recently moved to Arizona and I am a first time pool owner. Based on reviews, I went with Crystal…read moreClear Pool Service and I do not regret my decision. The staff is friendly, honest, professional and the prices cannot be beat! The team always shows up on time and I never feel pressure to upgrade to the hottest new thing, but always know it's available if I want to. I also can't get over the patience and knowledge of the team.. once in a while, I get froggy and try and fix something myself and blow it. They know exactly what I did by my vague description over the phone and are quick to come out and save the day. Definitely recommend!