At first I was excited to have Agape Pool Care come out to give me a quote for my pool on Thursday, June 9th,2016 . As I had explained to Trenton after he arrived, my previous pool guy of four years had moved away. Trenton arrived and let me know that my the pool levels were great so he would just be adding some chemical to carry us over to the next cleaning and he would be emptying the baskets, skimming, and such. I said okay and headed inside. About 15 minutes after he left I received my bill of $84 for weekly service. I promptly paid it, thinking that the next time would be just as great as the first time.
BOY WAS I WRONG!!!
One week later (Thursday, June 16 2016), I couldn't tell you if Trenton or Cody showed up or not. I waited all day at home since I am a stay at home mom. At around 5 pm, I texted Trenton to ask if he had been out to service the pool. Here is his exact response...
" I sent my technician Cody there today, I'm just waiting for his route sheet to be sent in. I believe he had to put in extra liquid along wit new chlorine tablets"
To which I responded, " I was was just asking because my husband tested it (the pool) and all the numbers were low. He said he did find chloine tablets in there but he (my husband) had to add some liquid chorine himself."
I did not get any more responses from Trenton, so I waited 48 hours to make sure that it was not because he was "just busy".
After 48 hours of unreturned phone calls and text messages, I texted Trenton again with the following message...
" Hi Good Afternoon, I am going to be needing a partial refund for the weeks that I prepaid for the service of my pool. There is algae starting to grow and the sides are not clean at all. The first cleaning was spectacular, but the second was quite disappointing. Please advise me as to when I should b expecting the refund into my account before I confirm it with my bank. I waited for a response from you but have yet to hear back. Thank you and have a great weekend. Please do not step foot on my property again."
Trenton finally replied, " I'll be sending you a check on Monday (6/20)"
I have yet to receive my refund after waiting almost 10 business days, which is rediculous since even if the mail man walked from this business to my home, it would surely take less than 10 days. I am so incredibly upset with this shady and unprofessional company. I have now decided to make a claim with my financial institution. Why?
BECAUSE TRENTON BLOCKED MY PHONE NUMBER AFTER I REQUESTED MY REFUND.
Yes, I paid for service. Did not receive said service and then was blocked by the owner of the company because he did not want to return the money I was rightfully owed.
BEWARE OF THIS COMPANY!!
Use them at your own risk. Now this weekend is 4 of July weekend and I surely won't be swimming. Beyond disappointed with this one. read more