I have been here many times, and unfortunately won't be back due to the treatment of myself and other customers while I was there today.
First off, I have only ever booked on the website. Never had any issues. I booked a week in advance for my appointment today, came in and was told my services (manicure and pedicure) would be at the same time. I said I did not book them that way and from what I remember the website only asks for the start time of both services, not asking for the start time of each. I did not see the time selection screen twice on the website so I don't know how I could've possibly selected the same time twice when I didn't see a time screen twice to begin with. Plus, considering how abnormal that would be to purposely schedule simultaneous services, I'm a little frustrated nobody would call to confirm I purposely wanted to have my services simultaneously. When I booked, the entire day was available, so it easily could have been rectified had I known anything about the issue, but I've never had this happen before after repeatedly using the website and nobody ever made me aware of it.
Regardless, what appeared to be the owner told me she couldn't do them back to back as she had no more availability. Fine I guess, I understand being booked, but it was a very unpleasant service. I've never felt more stressed at a nail salon. To make matters worse the pedicurist shut off my seat massager. I understand she had to because the manicurist couldn't paint my nails while my body was shaking, but the massage chairs are the primary reason I get my nails done professionally in the first place. I could do everything else at home myself, it's the one thing I can't replicate. Also, my nails came out pretty rough and jagged on the tops walking out. I try to never leave unhappy and at least voice my concern to give the people a chance to fix it, to which my manicurist came over with a nail file but continued to do a poor job. I wish they had sent over someone else, as I don't want the person who made the initial mistake trying to rectify it and continuing to make the same mistake, putting me in a position to be more and more vocal just to get it fixed, but the salon was so overly booked there was no one else to come over. Also, my entire service took 30 minutes, the fastest I have ever received a manicure or pedicure, let alone simultaneously, so you can imagine the rush and stress of the experience. Very disappointed overall with the quality of the service and truthfully wish I hadn't shown up today.
While I was there, another customer with 2 kids was being told by the owner that they couldn't do one of her child's pedicures. She said the manicures were supposed to end at 12:10 (at the time it was 12:18) and they didn't have enough time left. It didn't appear to be the customers fault, just that they were taking longer than expected with their manicures. Watching I felt very bad for the little girl, the mother did her best to express her child really wanted a pedicure and that's why they came but the owner continued to insist it couldn't be done. I feel like if you're a business of this nature and don't have a buffer for something like running 8 minutes behind, you are running the business poorly and setting yourself up to have to disappoint customers. To make matters worse, the owner argued with the woman at the register and tried to make her pay for the pedicure her child never received. It was quite abrasive to say the least and I was a bit taken aback by the experience, as well as the rest of the salon was watching with similar reactions written on their face. The woman expressed she was a longtime customer and very politely stated she was happy to pay for the services she received but not for the ones she did not. It took a few minutes of back and forth for the owner to back off.
I still tipped as I normally do (20%) because I don't feel it was the manicurist or pedicurist fault they were put in a highly stressful situation like this. The problems here were all on the owner, and while I'd rather not write a review it seems to be the only way to provide feedback. I don't know if the owner was having a bad day, but regardless the attitude today was inappropriate, the quality of service was one of the worst I've ever had due to the stress of the environment, and I won't be back. read more