To this way things habe not gotten better. This place looks like the Ugly one in the block, are trash has not been picked up in almost 2 weeks, at night we are infested with bugs outside you can walk by the mailbox area with out something jumping around(bugs). The trash smell is now in are home. I called are lovely HOA 2 days ago and of course like always they act so o top of it to do nothing or ever call back with answers. read more

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If I could give 0 stars, I would. I own a condo in Encino on Newcastle. The HOA Board gives out penalties like it's free candy... even for activities the homeowner didn't even do (I wasn't in town) and they mixed me up with another person. After complaining to LBPM, they just assure you "It's not up to me, I can only suggest this to my Board" which is not true! The Board will ALWAYS listen to the Management's suggestions ! LBPM has no interest in helping you. You also cannot get the penalty off your ledger unless you hire an attorney ! This is no conduct for a management company ! PLEASE stay away !! read more

I'm a new tenant that just moved into 11828 Runnymede St. this week...and it's safe to say I love the place. Shout-out to our complex manager Greg for being an awesome human being. He's been a massive help with the transition and is always there when we need anything. read more

Our building at 6717 Satsuma recently changed management to LBPM. Since the change we have gotten a new manager Isaac who has been very helpful. He makes himself available and addressed issues promptly. Our building has had a lack of maintenance for years but he has slowly but surely been working on it. Thanks LBPM! read more

Had a great experience with Crisann. I wish all property managers had her kindness, attention to detail and follow-through. She truly cares about the property and the tenants! read more

These people our crooks and contributing to the homelessness crisis. Save your money on credit checks. You can have the highest credit score and will still be denied. If your black or Hispanic expect to be discriminated against. If you move in there apartments you'll regret it. The negative reviews on Google are accurate as well. read more

LBPM is the WORST! My condo building had them as Management for years. An ONGOING NIGHTMARE of Property Management INCOMPETENCE. Our building went through 3 of them. First one never responded to anything. Second one was over reactive and bitter. Third one put homeowners through hell by resisting what we had rights to with repairs to pathetic communication to workers. But - Executive BRIAN THEOBALD is cruel and a LIAR. Out of ongoing frustration with the Property Manager, I reached out to him after being put through hell for a repair I deserved and he said he would help. I sent him an email with my complaint and attached several emails that supported my case. HE IGNORED ME. I followed up with an email requesting he confirm receiving the complaint, supportive documents and that he would help me. He responded EVASIVELY with, I received your email". Clearly, he had no intention of following through. I ended up having to get a lawyer and the work I deserved was finally taken care of after a year of their negligence, stupidity and cruelty. This is the kind of garbage you get from LBPM. Also be aware: LBPM REVIEWS are MANIPULATED in their website. They DO NOT TELL THE FULL TRUTH. LBPM is THE WORST! read more

Horrible property managment. We live in a house community with HOA dues. I've called multiple times left messages for property manager and supervisor, no one will call back. It's very unprofessional for these people to take HOA dues very quick but won't answer anyone's calls. We are paying for their paychecks but they dont have the decency to call anyone back. I hope they get rid of this company and hire another one who knows how to manage the property's better. I wish I could give 0 stars, they dont even deserve 1 star. read more

I am writing to express my praise and appreciation for Elsa Monroy, one of your managers at LBPM.   Elsa has been overseeing our HOA, Malibu Pacifica, in Malibu for several years and has impressed me with her wealth of knowledge, keen ability to handle our various issues with the problems that come up, and always does so with a great "can do attitude". I have been on the Board in other roles for over 6 years and now it is my turn as President.  I have observed first hand Elsa's many talents managing our community in keeping us informed of the ever changing laws and regulations we face in California, and how good she is at it along with keeping us on track.  Our HOA has many challenges and somehow she navigates through them with a lot of patience, skill and resolve. Elsa has made my transition as President seamless and I cannot thank her enough.  I hope you let her know how much we value her time and efforts in working with us at Malibu Pacifica and if you would please, put a copy of my letter in her file.  Thank you for hiring such an outstanding employee. Julie Hamm read more

Stay away from this company!The worst company ever! Always send my checks on time but on several occasions they deposit it 20-25 days later to charge late fees. In addition several times I made payments on the site again on time that process payments for them and they still charged me late payments. I printed out copies of receipts and only months later they made adjustments for some so I needed to send several copies several times. I strongly believe it's their tactic to extort more money. They don't respond when contacted and no one ever return phones calls. Shame on this company!!!!!!!!!!!!!! read more

*********anyone interested in filling a class action lawsuit against them dm me and lets go get these mfs*********** worst management company in the history!!!!! do not trust them ever! all calls, including the emergency line went directly to voice mail. i'm having an water emergency with no one to help us whatsoever. oh and guess what, our condo's roof needs to be fixed and we called just about 20 times and no one is ever here to help. i don't know what you guys to here, seriously. going to talk to hoa to find a different management company asap. do not use these guys!!!! the will never get back to you!!!!!!! read more

"Minus 5 stars" rating for LBPM. Impossible to reach this company. They mix all your operating and reserve and special assessments funds up. If you can even speak to them to ask to see bank account information the property manager gets angry and tells you to stop causing problems. If you are female he lets you have it, if you are male....he has a different demeanor. All the bad reviews are true! My HOA has experienced all of the complaints. *Brian O and David C are great. read more

****Be sure to READ all their "Reviews not Recommended "at the bottom of Yelp page Wish sooo badly I can give them ZERO stars!! I plan to go rate them on every rental site, we come across in case Yelp deletes this! Noam is a dead ringer of a dishonest, fast talking, Mid West con man-- hobbit!! He gave me wrong directions leaving out South as oppose to just Manhattan by itself! This put me clear on the other side of town!! He became impatient, threaten to leave if I didn't make over in 5 mins! When I arrived he asked "what's ur budget?" knowing I'd come to look at the present and EXACT studio posted on line for $1650. He then tells me the studio is $1895! The apt was nice but he also deliberately raised it $245 more! He lied about "parking being manageable" when I texted him in HOURS in advance about it! I left SEVERAL messages regarding why and what caused the sudden price hike when I arrived? I asked to rent it for the price as listed/shown since I'd now have to look for parking, or a garage, etc, and OF COURSE HE GHOSTED ME! The company phone IS NOT A real business phone it's an online relay system similar to GOGGLE voice! Buyer Beware!!! read more

Since beginning a working relationship with Danielle Carbajal at LBPM, I only have the utmost praise for her and the company. She is a true professional that really cares for her tenants, and has amazing resources to get things fixed quickly, inexpensively and right! I have had 2 occasions to reach out to Danielle, and both times she was pleasant and helpful. It's so wonderful to be able to work with such a competent caring employee that goes out of her way to take care of her clients. I really don't think anyone is a better manager in the entire country!! Sincerely, Alan P read more

Worse property management company! If I could rate a negative 5 I would. There is no customer service and do not provide the services a property management company should be providing. read more

The management does not care. They do not respond to any maintenance calls, emails or requests through their website. It's not worth your time to be frustrated because again, they simply do not care. read more

If your problem really extends into the legal realm, don't hesitate to consult w/ a lawyer. It works....

Absolutely the worst, 1) bad communication 2) poor responses 3) No respect to owners, Run away from this management. read more

LBPM took over my Studio City building a couple years ago. We had a perfect building manager who took care of things kindly and promptly until LBPM came in and ruined it. Maintenance requests go days to weeks with no response. We spent two months without mailboxes because of LBPM. Currently we have no laundry facilities. Emails and phone calls do nothing to get a response from anyone at their office yet they expect full rent on the first of every month. I've never once had a late payment in 7 years in the same apartment yet they still refuse to do maintenance in a timely fashion. I know that I will never live in an LBPM-run building again. read more

Property Owners hire Property Management companies to manage properties. Getting a bad manager is terrible. Martha Montes at LBPM is a BAD MANAGER and a disgrace to the industry. Never responds to any requests and ALWAYS has an excuse for everything. Fed up with her constant excuses I demanded a new manager. So far so good. But if you have any dealing with Martha Montes, run as far and as fast as you can. Completely incompetent, sneaky and NEVER returns a call or email. Took such advantage of 2 senior citizens who own a small apt building in LA that they trusted her to run. Stay Away from Martha Montes, you will regret it otherwise! read more

An update, as promised, and I will say that I've been pleasantly surprised. The marijuana smell has gone away for the past 3 months. It has just come to light that management did confirm that people were smoking in the building and have taken steps to remedy, and the steps have been effective thus far. That is great, but they never told me that, so I had no idea if the problem was solved or waiting to return, so I would have preferred that the communication loop be closed. I likely won't post further after this, so here is a summary of the pros and cons: Cons: -It was only in response to these reviews that my issue was eventually taken seriously. Going through the usual channels didn't result in anything. That's tough to get over, even when things seem to be improving. -Communication still continues to be an issue in that I had no idea that action was taken and continued to dread coming home for fear of discovering the smell again. One text message would have allowed me some peace of mind. Pros: -Management seems to have taken this issue to heart. They have changed how they respond to issues and the repeated inaction I initially experienced seems to be something they are rooting out. Assuming that continues, then LBPM is worth considering. -They've changed their standard operating procedures for identifying and remedying some of the other issues I was having because of my feedback, so that's nice to know that they now listen and that change is possible. -I'm cautiously optimistic that they might have some good people now in the right places in management so that they have the ability to do right by their tenants. I acknowledge that I'm a bit scarred by my first year here and that my rating is only going to get so high. However, it is my hope that this review eventually becomes obsolete and drowned out by multitudes of 4 and 5-star reviews from recent tenants because that would mean that a lot of positive things are happening for a lot of people. read more

I've only been in my apartment for a month now, but I can't rave enough about the excellent service I have received with my manager Gabriella Carnu. She is always quick to respond, professional, and accommodating. She has made the transition into my new apartment seamless and enjoyable! I highly recommend her as a manager! She makes the building feel like a community. Nicole read more

THEY ARE THIEVES AND EMBEZZLE AND STEAL MONEY! Under no circumstances should any business, apartment, owner, or HOA ever give their business or trust LBPM. They are dishonest, non-responsive, will fail to provide the underlying documentation, charge you for fees they are not entitled to, not resond to numerous telephone calls and emails, and not release the money's of the HOA from the bNk account. In addition, pursuant to statute, it is illegal for them to have control of the reserve account and they refuse to relinquish it. They refuse to honor expenditures approved by the board, issue payment, and demand that the individual board members issue their own payment. We have filed a police report and will be taking up this matter with the Department of Real Estate and Attorney General. I cannot believe that in reading the existing reviews they have not been investigated. I urge every one of their customers to file a complaint with the Department of Real Estate and put them on notice about this company. It is a form document and easy to complete. read more

Had a bathroom issue and manager was able to help me right away even when I was gone for the week. All right had to do was order the pieces online. Very good job. read more

What a disaster ! They have two lines , one for new customers (they are very professional when it comes to new customers). the other line either busy or goes to voice mail .once they have you as a customer they will not take care of you and your needs . When I called in the rude lady (secretary named Anna)who finally answered the phone said they are busy and overwhelmed. I will recommend the board to replace LBPM ASAP ,selling they are very good at ,taking care of customers not so much. read more

many properties are a mess, filthy. tenants run the buildings. management doesn't give a shit, all they want is the money from tenantstenantss are too scared to demand the rights as a tenant! read more

Chateau Dearborn is a good and convenience place to live. People are friendly here. Manager Victoria is nice and help, and is always doing a great job here. read more

Absolutely the worst property management company EVER. We finally switched companies, but LBPM has refused to release our $20k+ of HOA reserves, citing they don't have permission - or lost the paperwork - or it's the bank's fault - or they need meeting minutes, or any other myriad of excuses for them being absolutely incompetent. Our maintenance workers no longer work for us because they never got paid on time, if ever, by LBPM. If I could leave zero stars, it would still be too many for this shitbag company!! read more

I could give them zero stars I would. I've had nothing but problems since day one. DO NOT RENT FROM THEM OR EMPLOY THEM. They do not answer emails or call backs. I've had numerous leaks in the house I rented from them including a wall-sized mirror in one of the bathrooms completely fall off! Shards of glass everywhere, if anyone had been in there when that had happen they would have died a freakishly cruel death. The management is blaming me for all these problems and refuses to make up an itemized receipt of the damages for my move-out report. They simply say that the costs are more than the security deposit so I shouldn't hassle them more or there will be more costs! Wtf? I also had to pay an additional month's rent for when I moved out. Not to mention the horrible, rude attitude I've had to deal with every time I've come into contact with them. I'm taking my losses on this one but please, learn from my poor judgement of renting from them. read more

My HOA had been contracted with LBPM for nearly 20 years. The last couple of years have taken a steep turn downhill- so much so we had to leave. Invoices going unnoticed, some apparently rejected without our knowledge and unpaid. They have ruined our relationship with vendors. We referred our owners to them for assistance with individual units and each on has fired them due to poor experiences. As someone mentioned before Salle, head of their HOA dept, rarely responds and when she does it is no less then four days later. Very unprofessional. Seek assistance elsewhere. read more

We have been with LBPM for over 3 years. We thought they were a better fit than our previous property management. But after trying to transition to a new property management which took over 3 months is when i realized they are the worst business to deal with. I am so upset on how unprofessional, consistently non responsive, and the lack of urgency after they realized we will be terminating their services. We called LBPM on 11/30 to let them know we are terminating their service effective Jan 2016. After 3 weeks have gone by, we still didn't hear back from anyone. We called them back a few more times so we can talk to someone directly over the phone and we were unable to reach anyone. We eventually had to send them an email on 12/20 in which we didn't hear back from them until 1/11. By this time, they said they will work on forwarding everything over to our new property management. However our new property management didn't receive anything and also have been trying to reach them with no success. No one in LBPM didn't care what happened to us by this point. They held all our documents and our funds. We didn't hear back from them for a few weeks. The situation go even worst when the city is threatening to shut down our water since LBPM haven't paid our water and electric bill for over 2 months. The city sent all of us a notice to shut down our water bill if we don't make a water payment before Feb 9th. I just can't believe they completely dropped us by not paying our bills and at the same time they still held all of our funds and financial/business documents!!!! We asked them to pay our bills, but they just ignored us without giving us a status. It was just so frustrating when we would like to pay our bills but yet how are we even suppose to pay out bills when they held our money like hostage. We even contacted them several times by email and phone. No one even cares about this serious issue. The HOA decided to pay for our own bills with the help of our new property management. But this doesn't resolve the fact that LBPM still had our money!!! They sent some funds a few weeks later but it was not all of our money and they still ignore our new property management request to send messenger to pick up the hard documents. By this time, it was already 2/23 in which nothing was resolved and I came to the conclusion that it was no use dealing with the staff of LBPM. They just didn't care and why would they. I had to take matters in our hand by contacting Craig Tice, COO of LBPM and letting him know how unprofessional his staff was handling our termination. Craig was at first very defensive and was shocked this was happening. However, it took him only 1 day to get back to me and apologize for this complete mess. Craig sent the remaining balance of the check and the rest of the documents within a few days to our new property management. I still don't get why we didn't get anywhere in 3 months but Craig was able to fix the issue in a week. But at least we are done with LBPM and hope no one has to endure what we went though. read more

I would rate them 0 star if I could. Please trust me when I say LB Property Management is THE MOST HORRENDOUS BUSINESS I've ever dealt with in my entire life. I am not kidding. They are horrible at following up, and their response time is unimaginably slow. They choose which request to respond to and simply ignore all the others without any explanations. And this observation applies to all walks of life in their company - from the file room staff, to the property supervisor, to the executive management team. We recently switched to a new management company and were introduced to a variety of new vendors. It seems LB's infamous reputation is well known among the industry. I do not understand why LB is still in business. STAY AWAY from LB Property Management if you can! Talk to your Board of Directors about going with another management company. You do not want a company like LB to manage your home! read more

Update 5/6/14: After leaving my office suite I ended up needing an office on an occasional basis a year later. Judy the new manager of the building offered a free month at their Synergy Office executive suites which after completing I signed up for and could not be happier. What a 180 from my previous experience, it has been absolutely stellar. ------------------------- I'm in an office suite managed by this company, and I have had nothing but problems from day one. They continue to bill me for services that were terminated months ago, and tried charging me late charges when my rent payments were always on time. On a few occasions they said I didn't pay at all and I had to supply cancelled checks to them. My current invoice says I owe hundreds more than I should, and they said this would be resolved months ago. Every month it's another conversation trying to get my billing straightened out... seriously annoying. Other gripes in terms of the building I'm in managed by LB: - We have had 3 different on-site managers in 8 months - Reserved paid parking spots summarily taken away from tenants with no notice - Unwillingness to fix problems with the building/offices. Please for the love of god, do not subject your tenants to this company. I'm not new to having an office, this is my sixth space spanning 14 years, so I have had lots of experience with commercial property and managers... by far my experience here has been the worst yet. Ironically I actually like my space in the building, it's affordable and conveniently located close to home, but I'm contemplating moving due to the fact that it's so poorly managed by LB. It's not fun being dicked around like this. Note: you can see the company is actively trying to astroturf their Yelp page with reviews from their vendors and random one-offs. There are two one off 5 star reviews (will probably be filtered by the time your read this) in the exact same format! Update: I've since left this office space. It just wasn't worth the hassle. My office would regularly get to 80+ degrees in the summer months and they refused to fix the problem. When they were doing my closing walkthrough the office manager said, "Wow it's hot in here, no way I can rent this without fixing it." FACE-PALM! read more

This review is based on their lack of attentiveness to applicants for one of their properties. I really wish I was coming on here to write a positive review, but unfortunately that is not the case. I've been looking for an apartment to call my home for 3 weeks. I was able to get a tour scheduled by Ana the building manager(I think). I came and saw that place. I absolutely loved everything about the unit. The building. The location and the view the unit had. I immediately told Ana I was interested and wanted to start the application process. Everything they asked for I provided. Every reference, document, contact, pictures, everything. why all of this information wasn't requested in the begin all at once was a bit confusing. I've had to call everyday to ask Doran update, or to see if they need anything else from me. I would rarely get an answer, and my all back was usually days after.I started reaching out to the management company LBPM. They put me in contact with the person who overlooks that property, his name was Uman I believe. Well Uman is a very busy man also, because I've spoken to him once, and he had to call back because he was in a meeting, still waiting on that call back... Now look. I'm not saying that they should have given me the apartment.but professionally when your trying to fill in units that you've had on the market for months, you would think it would be run by some more attentive and proactive people. Profession courtesy at least, call someone to tell them that your going with someone else, or that they weren't approved, some type of communication. People are looking for a home. I hope no one else has to go through the back and forth and vague excuses I get from this company. read more

Went to pay rent at LBPM's office on Woodman Ave. The clerk who took the check did not wear a mask. Find it ironic that there's signage inside the office that tells people to wear a mask, but their employees who interact with the public do not. They really don't care about safety for any of their tenants. read more

Long story short: 2 of their tenants negotiated my cashier's check prior to me signing the lease agreement. The company acknowledged that their tenants were wrong & told me they'd refund me the $475. 2 weeks later I called to ask about my reimbursement & they began ignoring my calls & saying they were busy & they'd call me back. It's been 2 months since the incident happened & I now have to take them to small claims court. Absolutely unprofessional on their part. Both upper management & property managers fail to hold themselves accountable for their mistakes. read more

avoid them at all costs. I moved to this new property (5400 newcastle) managed by these people. I had no hot water till now (2 weeks) they just send me from one person to another most of times transferring to phone numbers not answering. one they told me the person who is responsible for my property is on vacation and will return in 4 days. I haven't got any service from these guys till now, ok I got contacted by one of the companies representatives recently (late but at least I finally got a respond, so far it looks like they are going to solve my problems) I will update this review again in a week based on what ever result I get. read more

Most fraudulent company you'll ever deal will. Aleya is a snake. Do not hire this company by any means Run run run They rely on receiving kickbacks from pricey vendors. They will never come check on a building and no one will ever reply to a call or email. I heard they are being investigated currently and hopefully will be shut down soon read more

Joran Polon and Christian Torres began managing my rental condo this year and I am extremely pleased with their hard work. They helped organize my unit upgrades (hard flooring, painting, and other misc. fixes) before I could rent my unit. Once the work was complete, they listed my unit on all the major rental sites and were able to find a quality tenant within a week of my unit being listed. They are very communicative and easy to work with. I highly recommend their services. read more

EDITED to respond to Craig T's Comment : Sir, This happened a VERY long time ago. Why do you care now? Sounds like your company had a change of heart when you discovered the Yelp page that has all the poor reviews on it, but then of course, you were able to create an "official" Yelp page and ignore the other for a while longer. When I see a second page show up, with a good review versus the original page with MANY poor reviews, it indicates this company is more concerned with its appearance than its behavior. With regard to the absurdly high ceiling repair, the person assigned to us promised to review it...of course as was regular for your company, she never did. Oh, and you, or some other executive, did "look into it" at a later date and our HOA received a threatening letter from your lawyers saying if we didn't pay, we would be taken to court. We can do without anymore "help" from your company, thanks anyway. While you say you've changed (like in any abusive partner in an abusive relationship..."Baby, I'm sorry, I'll never hit again!") the review from 2/12/2012 shows you haven't, not to mention the 25 Better Business Bureau complaints logged against your company in 5 years. And those are just the ones that took the time and made the effort to go through the BBB complaint process. As for telling you what property we are located at, let's just say this dysfunctional relationship is over. Accept the consequences of bad reviews and worry about your current customers. I'd hate to think you're neglecting them or something...though I wouldn't be surprised. **** I don't know why there are suddenly 2 entries for LB Property Management, but I want to be sure my review reaches people who should have a chance to make an informed decision. Also look on the reviews for just "LB Property Management": http://www.yelp.com/biz/lb-property-management-sherman-oaks#hrid:oSLWXECoxhDk1BF1L1GHUw/src:self Below is my review from the original, first entry for this company. *** LB was the property management for the condo complex I live in. The woman assigned to our property was less than efficient and didn't take direction well. It was nearly impossible to get them to take care of the property. Additionally, only after years of paying huge prices to repairmen, did we figure out that they had an internal repair service. They hired random repairmen and when our property paid to have something fixed, the check went to LB! We once paid $1500 to have a damaged wall fixed (about 4ft by 4ft in size). The invoice read "difficult to match paint"... it is eggshell colored paint. The treasurer on the board of directors also realized that the company was collecting all the late fees from our HOA dues. The excuse was that they had changed their policy and now that was part of the stipulation of their contracts. After several angry calls I finally got a hold of someone...the VP I think...who agreed that it was not in OUR contract of 3 years prior to have the late fees GIVEN to the property management and so, she would "allow" us to collect our late fees in the HOA account. How nice. This company charges a minimal monthly fee, ($350 we paid) but their service is terrible and they do ANYTHING possible to collect money from the properties they manage. Oh and that $350 was always accompanied by an invoice which read like a laundry list of office expenses...copying fee, mailing fees (mailing out HOA bills), letter fees (for writing to owners behind on dues) generally added $200 to their "low" monthly charge. Of course their monthly charge was low....they were charging up the wazoo anywhere they could as well as quietly squirreling away our HOA late fees which we never agreed they could have. We finally dumped them and found a company for slightly more that does not charge for mailing out bills, copying fees, letter fees, and actually responds to maintenance needs! Oh, they do charge $10 per late fee collected....BUT it was in the contract when we signed it! That little bit of honesty goes a long way. And we still get the bulk of our late fees! In short....if you run across LB Property Management for your HOA or other building...RUN AWAY!!!!!! read more