Horrible property managment. We live in a house community with HOA dues. I've called multiple times left messages for property manager and supervisor, no one will call back. It's very unprofessional for these people to take HOA dues very quick but won't answer anyone's calls. We are paying for their paychecks but they dont have the decency to call anyone back. I hope they get rid of this company and hire another one who knows how to manage the property's better. I wish I could give 0 stars, they dont even deserve 1 star. read more

I am writing to express my praise and appreciation for Elsa Monroy, one of your managers at LBPM.   Elsa has been overseeing our HOA, Malibu Pacifica, in Malibu for several years and has impressed me with her wealth of knowledge, keen ability to handle our various issues with the problems that come up, and always does so with a great "can do attitude". I have been on the Board in other roles for over 6 years and now it is my turn as President.  I have observed first hand Elsa's many talents managing our community in keeping us informed of the ever changing laws and regulations we face in California, and how good she is at it along with keeping us on track.  Our HOA has many challenges and somehow she navigates through them with a lot of patience, skill and resolve. Elsa has made my transition as President seamless and I cannot thank her enough.  I hope you let her know how much we value her time and efforts in working with us at Malibu Pacifica and if you would please, put a copy of my letter in her file.  Thank you for hiring such an outstanding employee. Julie Hamm read more

*********anyone interested in filling a class action lawsuit against them dm me and lets go get these mfs*********** worst management company in the history!!!!! do not trust them ever! all calls, including the emergency line went directly to voice mail. i'm having an water emergency with no one to help us whatsoever. oh and guess what, our condo's roof needs to be fixed and we called just about 20 times and no one is ever here to help. i don't know what you guys to here, seriously. going to talk to hoa to find a different management company asap. do not use these guys!!!! the will never get back to you!!!!!!! read more

Stay away from this company!The worst company ever! Always send my checks on time but on several occasions they deposit it 20-25 days later to charge late fees. In addition several times I made payments on the site again on time that process payments for them and they still charged me late payments. I printed out copies of receipts and only months later they made adjustments for some so I needed to send several copies several times. I strongly believe it's their tactic to extort more money. They don't respond when contacted and no one ever return phones calls. Shame on this company!!!!!!!!!!!!!! read more

****Be sure to READ all their "Reviews not Recommended "at the bottom of Yelp page Wish sooo badly I can give them ZERO stars!! I plan to go rate them on every rental site, we come across in case Yelp deletes this! Noam is a dead ringer of a dishonest, fast talking, Mid West con man-- hobbit!! He gave me wrong directions leaving out South as oppose to just Manhattan by itself! This put me clear on the other side of town!! He became impatient, threaten to leave if I didn't make over in 5 mins! When I arrived he asked "what's ur budget?" knowing I'd come to look at the present and EXACT studio posted on line for $1650. He then tells me the studio is $1895! The apt was nice but he also deliberately raised it $245 more! He lied about "parking being manageable" when I texted him in HOURS in advance about it! I left SEVERAL messages regarding why and what caused the sudden price hike when I arrived? I asked to rent it for the price as listed/shown since I'd now have to look for parking, or a garage, etc, and OF COURSE HE GHOSTED ME! The company phone IS NOT A real business phone it's an online relay system similar to GOGGLE voice! Buyer Beware!!! read more

"Minus 5 stars" rating for LBPM. Impossible to reach this company. They mix all your operating and reserve and special assessments funds up. If you can even speak to them to ask to see bank account information the property manager gets angry and tells you to stop causing problems. If you are female he lets you have it, if you are male....he has a different demeanor. All the bad reviews are true! My HOA has experienced all of the complaints. *Brian O and David C are great. read more

Since beginning a working relationship with Danielle Carbajal at LBPM, I only have the utmost praise for her and the company. She is a true professional that really cares for her tenants, and has amazing resources to get things fixed quickly, inexpensively and right! I have had 2 occasions to reach out to Danielle, and both times she was pleasant and helpful. It's so wonderful to be able to work with such a competent caring employee that goes out of her way to take care of her clients. I really don't think anyone is a better manager in the entire country!! Sincerely, Alan P read more

The management does not care. They do not respond to any maintenance calls, emails or requests through their website. It's not worth your time to be frustrated because again, they simply do not care. read more

If your problem really extends into the legal realm, don't hesitate to consult w/ a lawyer. It works....

Worse property management company! If I could rate a negative 5 I would. There is no customer service and do not provide the services a property management company should be providing. read more

Absolutely the worst, 1) bad communication 2) poor responses 3) No respect to owners, Run away from this management. read more

Property Owners hire Property Management companies to manage properties. Getting a bad manager is terrible. Martha Montes at LBPM is a BAD MANAGER and a disgrace to the industry. Never responds to any requests and ALWAYS has an excuse for everything. Fed up with her constant excuses I demanded a new manager. So far so good. But if you have any dealing with Martha Montes, run as far and as fast as you can. Completely incompetent, sneaky and NEVER returns a call or email. Took such advantage of 2 senior citizens who own a small apt building in LA that they trusted her to run. Stay Away from Martha Montes, you will regret it otherwise! read more

LBPM took over my Studio City building a couple years ago. We had a perfect building manager who took care of things kindly and promptly until LBPM came in and ruined it. Maintenance requests go days to weeks with no response. We spent two months without mailboxes because of LBPM. Currently we have no laundry facilities. Emails and phone calls do nothing to get a response from anyone at their office yet they expect full rent on the first of every month. I've never once had a late payment in 7 years in the same apartment yet they still refuse to do maintenance in a timely fashion. I know that I will never live in an LBPM-run building again. read more

I've only been in my apartment for a month now, but I can't rave enough about the excellent service I have received with my manager Gabriella Carnu. She is always quick to respond, professional, and accommodating. She has made the transition into my new apartment seamless and enjoyable! I highly recommend her as a manager! She makes the building feel like a community. Nicole read more

An update, as promised, and I will say that I've been pleasantly surprised. The marijuana smell has gone away for the past 3 months. It has just come to light that management did confirm that people were smoking in the building and have taken steps to remedy, and the steps have been effective thus far. That is great, but they never told me that, so I had no idea if the problem was solved or waiting to return, so I would have preferred that the communication loop be closed. I likely won't post further after this, so here is a summary of the pros and cons: Cons: -It was only in response to these reviews that my issue was eventually taken seriously. Going through the usual channels didn't result in anything. That's tough to get over, even when things seem to be improving. -Communication still continues to be an issue in that I had no idea that action was taken and continued to dread coming home for fear of discovering the smell again. One text message would have allowed me some peace of mind. Pros: -Management seems to have taken this issue to heart. They have changed how they respond to issues and the repeated inaction I initially experienced seems to be something they are rooting out. Assuming that continues, then LBPM is worth considering. -They've changed their standard operating procedures for identifying and remedying some of the other issues I was having because of my feedback, so that's nice to know that they now listen and that change is possible. -I'm cautiously optimistic that they might have some good people now in the right places in management so that they have the ability to do right by their tenants. I acknowledge that I'm a bit scarred by my first year here and that my rating is only going to get so high. However, it is my hope that this review eventually becomes obsolete and drowned out by multitudes of 4 and 5-star reviews from recent tenants because that would mean that a lot of positive things are happening for a lot of people. read more

What a disaster ! They have two lines , one for new customers (they are very professional when it comes to new customers). the other line either busy or goes to voice mail .once they have you as a customer they will not take care of you and your needs . When I called in the rude lady (secretary named Anna)who finally answered the phone said they are busy and overwhelmed. I will recommend the board to replace LBPM ASAP ,selling they are very good at ,taking care of customers not so much. read more

Had a bathroom issue and manager was able to help me right away even when I was gone for the week. All right had to do was order the pieces online. Very good job. read more

Chateau Dearborn is a good and convenience place to live. People are friendly here. Manager Victoria is nice and help, and is always doing a great job here. read more

My HOA had been contracted with LBPM for nearly 20 years. The last couple of years have taken a steep turn downhill- so much so we had to leave. Invoices going unnoticed, some apparently rejected without our knowledge and unpaid. They have ruined our relationship with vendors. We referred our owners to them for assistance with individual units and each on has fired them due to poor experiences. As someone mentioned before Salle, head of their HOA dept, rarely responds and when she does it is no less then four days later. Very unprofessional. Seek assistance elsewhere. read more

Most fraudulent company you'll ever deal will. Aleya is a snake. Do not hire this company by any means Run run run They rely on receiving kickbacks from pricey vendors. They will never come check on a building and no one will ever reply to a call or email. I heard they are being investigated currently and hopefully will be shut down soon read more

This review is based on their lack of attentiveness to applicants for one of their properties. I really wish I was coming on here to write a positive review, but unfortunately that is not the case. I've been looking for an apartment to call my home for 3 weeks. I was able to get a tour scheduled by Ana the building manager(I think). I came and saw that place. I absolutely loved everything about the unit. The building. The location and the view the unit had. I immediately told Ana I was interested and wanted to start the application process. Everything they asked for I provided. Every reference, document, contact, pictures, everything. why all of this information wasn't requested in the begin all at once was a bit confusing. I've had to call everyday to ask Doran update, or to see if they need anything else from me. I would rarely get an answer, and my all back was usually days after.I started reaching out to the management company LBPM. They put me in contact with the person who overlooks that property, his name was Uman I believe. Well Uman is a very busy man also, because I've spoken to him once, and he had to call back because he was in a meeting, still waiting on that call back... Now look. I'm not saying that they should have given me the apartment.but professionally when your trying to fill in units that you've had on the market for months, you would think it would be run by some more attentive and proactive people. Profession courtesy at least, call someone to tell them that your going with someone else, or that they weren't approved, some type of communication. People are looking for a home. I hope no one else has to go through the back and forth and vague excuses I get from this company. read more

Went to pay rent at LBPM's office on Woodman Ave. The clerk who took the check did not wear a mask. Find it ironic that there's signage inside the office that tells people to wear a mask, but their employees who interact with the public do not. They really don't care about safety for any of their tenants. read more

Long story short: 2 of their tenants negotiated my cashier's check prior to me signing the lease agreement. The company acknowledged that their tenants were wrong & told me they'd refund me the $475. 2 weeks later I called to ask about my reimbursement & they began ignoring my calls & saying they were busy & they'd call me back. It's been 2 months since the incident happened & I now have to take them to small claims court. Absolutely unprofessional on their part. Both upper management & property managers fail to hold themselves accountable for their mistakes. read more

Joran Polon and Christian Torres began managing my rental condo this year and I am extremely pleased with their hard work. They helped organize my unit upgrades (hard flooring, painting, and other misc. fixes) before I could rent my unit. Once the work was complete, they listed my unit on all the major rental sites and were able to find a quality tenant within a week of my unit being listed. They are very communicative and easy to work with. I highly recommend their services. read more

Stay away from this management company at any cost. They are big, they are buying smaller companies... but they also mess things up big time! 30 units at out condominium building stayed without hot water because those careless people. And this is after several follow ups. There is aleays something wrong with out bill payments. They alsmost never return our calls... if you are searching a management company, I'd definitely to stay away from them! read more

We are a current homeowner and have the unfortunate circumstance to deal with LBPM. I have chains of emails, back and forth with our property manager and HOA board members. They APPROVED of work to be done on our unit 2 weeks ago, after a sewer back up. What should have been completed, has continuously dragged out, because of their negligence to pick up the phone and follow up with the repair company, or to make sure we are taken care of. They are unreachable by phone and rarely email. We are currently trying to sell our condo. The prospective buyer, has come to our unit twice to see if the work is being completed! Their lack of doing their job, has jeopardized the sale of our condo. RUN away from this company. read more

I've been living at Chateau Dearborn for the last 6 months and things have been great. Everything is clean and if there is ever an issue it is resolved quickly. The manager, Victoria, is very friendly and always eager to help in any way necessary. read more

Just had a really nice encounter with Cristina. She was exceptionally gracious while helping me with a stressful and time sensitive matter. She took care of me me with a smile and was able to answer all of my questions in the timeframe promised. I also interacted with Martha during this encounter and she was very helpful and thorough. These two are as busy as it gets but they still have time for excellent customer service. Thanks guys! read more

So far, I have been very impressed with my experience. Gabriela's care and attention appears as a game-changer and a high bar for any other property managers anywhere. She wants to help and make things easy and that feels like such a blessing. My apartment is becoming my home and I am so delighted and honored to have such a beautiful space. I have owned property and plan to treat the space as if I own it. I had to leave for 2 weeks and am so sad to be missing time at my new space. Cannot wait to get back!!! read more

Not sure if they fired our previous onsite manager, or he quit, but it's been a sh__-show ever since. Laundry facilities were removed without notifying tenants, only to be replaced weeks later with new ones that also malfunction. Water gets shut off with just a couple hours notice. Constant water leaks in the garage (which make one assume there's a much bigger issue lurking in the building). Management company doesn't seem to care about the safety or security of its tenants, but it does send reprimanding notifications when (G-d forbid) someone leaves a rug out to dry on the railing. Unbelievable. read more

My LBPM Manager - Danielle is a wonderful manager, she is very responsive when we have a questions or issue. Everything we put in request for repair is fix and we don't have to wait too long. I believe she knows her tenants very well and has form a good relationship with my roommates and I. I like to see improvements in the parking garage, meaning more parking spots. as well as cheaper prices for the parking spot. Overall, Danielle is an incredible manager. read more

What a horrible management company!!!! This company never answers phone calls. I have no idea how anyone in their right mind would ever hire them. If you are an owner...please save the renters the headache (and yourself is my guess) read more

How do you guys hire building managers? I don't understand how you allow someone with such little knowledge, such disrespect towards tenants , and lack of professionalism in the building. Parks in 3 different parking zones like if shes the vip, hires workers to complete repairs on roof without proper permitting then when told about permits, says she wasnt aware one was needed.....She hires workers that do mickey mouse jobs and have to come back and patch mistakes for a third time because their work quality is just as good as her managing skills, Im genuinely confused on how one can obtain a job , especially since she ordered a book on how to manage, its sad and you guys need to re look at how and who is managing your buildings , Makes me want to move to a LBPM free building- Casa Blanca Tenant- LBPM Managed property read more

LBPM has to be the WORSE company we have ever had to deal with. We will make this short and sweet. STAY AWAY from this company! They are rude, unresponsive and never never answer the phone. I just can't believe company's as deceiving as this exist. Therefore, Since LBPM don't answer their phones and don't follow up with owners complaints and requests we have decided to send our request through: www.YELP.com. -------COCKROACHES INFESTATION---------- As owners of the Walnut Gardens II, we are concerned that there is a dangerous condition on the property that deserves your prompt attention. This is our third attempt to bring the pest problem at this complex to your attention. We have been plagued by cockroaches for the last two months and the problem shows no sign of abating any time soon. It is time to call an exterminator to deal with this problem. As our property management company, that is your responsibility. Please take care of this matter immediately. If an exterminator does not arrive within 24 hours, we will be forced to report you for a health code violation. We want to remind LBPM, that roaches are a considered a health hazard. -----GARBAGE COMPLAINT-------------------- We, the residents of Walnut Gardens II, we would like to complain about the irregular garbage collection in our complex. Usually, garbage collection is scheduled for Mondays, Wednesdays and Saturday every week. However, for the past two weeks, the garbage truck has not even passed our housing area. As a result, there is a mountain of rubbish in front of our houses. The garbage is warming with flies and has become the breeding place for maggots. In addition, stray dogs would come and mess with the rubbish, tearing the garbage bags into pieces and spreading the refuse all over the place. Worst of all, the garbage is now is now emitting a foul smell and is giving our neighborhood a bad image. We really hope that LBPM and the Board will give serious attention to this problem and will take immediate action. -------Neighbourhood Safety--------- On behalf of the residents at Walnut Gardens II, I would like to call your attention to the safety of our neighbourhood. In recent months, several abandoned houses in our complex are visited by gangs of suspicious youths on bicycles. This development has caused a great deal of concern among us as we have reason to believe that these youths are the cause of several problems. Numerous houses have been broken into within the past month. We, the residents, are truly worried about the safety of our families. Cash, valuables and various electrical appliances have been stolen from these houses. Although police reports have been made, the problem still persists. Apart from the burglaries, we have also found various items missing from the outside of our homes. These items include water meters, flower pots, shoes, bicycles and even the laundry which has been hung to dry. Not only do these petty thefts cause financial loss but also a great deal of inconvenience to us. Vandalism has also become rampant in our neighbourhood. The walls of many houses have been spray-painted with obscene graffiti. (See pics attached). Loud music from the abandoned houses can also be heard on a daily basis. This occurs practically every day and goes on until the wee hours of the morning. As a result, many residents have been disturbed from their sleep. The irresponsible youths constantly organize BBQ's and parties (it's illegal to bbq in the complex (see pics attached) We are concerned because Moreover, such activities are usually associated with unhealthy activities such as drug abuse and gangsterism. The presence of the delinquent youths has caused much distress among the residents of Walnut Gardens II. Therefore, it is hoped that immediate action will be taken by the board and authorities to rectify the situation. Thank you. Respectfully, The owners of Walnut Gardens II read more

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LBPM is a joke of a company. I was a tenant in one of their properties for 2 years, and their lack of communication, follow-thru, and ever changing roster of "supervisors" makes it impossible to get things done. When you call with an issue, you will get passed to multiple numbers that either disconnect immediately, or are voicemail boxes that never get checked. It's a disgrace-avoid if possible. read more

I could give them zero stars I would. I've had nothing but problems since day one. DO NOT RENT FROM THEM OR EMPLOY THEM. They do not answer emails or call backs. I've had numerous leaks in the house I rented from them including a wall-sized mirror in one of the bathrooms completely fall off! Shards of glass everywhere, if anyone had been in there when that had happen they would have died a freakishly cruel death. The management is blaming me for all these problems and refuses to make up an itemized receipt of the damages for my move-out report. They simply say that the costs are more than the security deposit so I shouldn't hassle them more or there will be more costs! Wtf? I also had to pay an additional month's rent for when I moved out. Not to mention the horrible, rude attitude I've had to deal with every time I've come into contact with them. I'm taking my losses on this one but please, learn from my poor judgement of renting from them. read more

We have been with LBPM for over 3 years. We thought they were a better fit than our previous property management. But after trying to transition to a new property management which took over 3 months is when i realized they are the worst business to deal with. I am so upset on how unprofessional, consistently non responsive, and the lack of urgency after they realized we will be terminating their services. We called LBPM on 11/30 to let them know we are terminating their service effective Jan 2016. After 3 weeks have gone by, we still didn't hear back from anyone. We called them back a few more times so we can talk to someone directly over the phone and we were unable to reach anyone. We eventually had to send them an email on 12/20 in which we didn't hear back from them until 1/11. By this time, they said they will work on forwarding everything over to our new property management. However our new property management didn't receive anything and also have been trying to reach them with no success. No one in LBPM didn't care what happened to us by this point. They held all our documents and our funds. We didn't hear back from them for a few weeks. The situation go even worst when the city is threatening to shut down our water since LBPM haven't paid our water and electric bill for over 2 months. The city sent all of us a notice to shut down our water bill if we don't make a water payment before Feb 9th. I just can't believe they completely dropped us by not paying our bills and at the same time they still held all of our funds and financial/business documents!!!! We asked them to pay our bills, but they just ignored us without giving us a status. It was just so frustrating when we would like to pay our bills but yet how are we even suppose to pay out bills when they held our money like hostage. We even contacted them several times by email and phone. No one even cares about this serious issue. The HOA decided to pay for our own bills with the help of our new property management. But this doesn't resolve the fact that LBPM still had our money!!! They sent some funds a few weeks later but it was not all of our money and they still ignore our new property management request to send messenger to pick up the hard documents. By this time, it was already 2/23 in which nothing was resolved and I came to the conclusion that it was no use dealing with the staff of LBPM. They just didn't care and why would they. I had to take matters in our hand by contacting Craig Tice, COO of LBPM and letting him know how unprofessional his staff was handling our termination. Craig was at first very defensive and was shocked this was happening. However, it took him only 1 day to get back to me and apologize for this complete mess. Craig sent the remaining balance of the check and the rest of the documents within a few days to our new property management. I still don't get why we didn't get anywhere in 3 months but Craig was able to fix the issue in a week. But at least we are done with LBPM and hope no one has to endure what we went though. read more

Alex is the best. one of the best property management. They are managing our property in Reseda, Alex is our director, you are doing an outstanding job keep up! Simon W read more

I am a board member at one of the small HOA's which uses LBPM to manage the association. Since buying a unit and becoming a board member, I have worked with Stephanie Von D, our assigned HOA supervisor. Stephanie is quick to respond, professional and very good at what she does. To be sure no company is perfect, but I have to say that Stephanie has exceeded my expectations with everything she does. Stephanie always gives our HOA white glove service, and we are lucky to have such a conscientious representative to navigate us through our daily issues. I rarely give Yelp reviews, but when someone goes above and beyond, they deserve recognition and a genuine "thank you". read more

I would rate them 0 star if I could. Please trust me when I say LB Property Management is THE MOST HORRENDOUS BUSINESS I've ever dealt with in my entire life. I am not kidding. They are horrible at following up, and their response time is unimaginably slow. They choose which request to respond to and simply ignore all the others without any explanations. And this observation applies to all walks of life in their company - from the file room staff, to the property supervisor, to the executive management team. We recently switched to a new management company and were introduced to a variety of new vendors. It seems LB's infamous reputation is well known among the industry. I do not understand why LB is still in business. STAY AWAY from LB Property Management if you can! Talk to your Board of Directors about going with another management company. You do not want a company like LB to manage your home! read more