I visited the 10909 Yonge St, (Yonge and Elgin Mills Location) in Richmond Hill and was looking forward to what is advertised as a healthy salad. I asked for a chicken shawarma Salad with no onion or sauce. What I received was a Donair full or onions and Sauce. When I informed them I had asked for Chicken Shawarma they quickly acknowledged this was Donair. I then agreed and asked them for what I ordered and they simply open the package and put Chicken and Sauce and Onions on top of the Donair. I really believe the employee was not aware but rather not properly trained. I emailed Navleen from head office I was promptly told the franchisee manager would be contacting me. I found this strange as I thought it he head office would appreciate the feedback for future Quality control but I never received a response from head office or the franchise manager after I followed with up with Navleen by email several times. The Web page indicates the founders story begins with the universal passion for great taste each having different and unique stories, backgrounds and personalities, found a strong connection over their common love for great tasting Middle Eastern food and vision to share the cuisine that they loved so much.
My experience was far from that from both the franchise and head office. I would invite the founders or upper management to the many family operated restaurants in the Richmond Hill community to have an understand or what might have been once, but no longer is. It's a shame that another beautiful story of success for a Canadian franchises quality will be destroyed by ill Quality control measures for there food and franchisees for the sake of profit.
Highly disappointed read more