This might be the worst retail experience I've had in years…read more The Sunglass Hut at the St. Louis Premium Outlets across from True Religion is a masterclass in how not to run a store. I stood there blatantly ignored while staff avoided eye contact and acted inconvenienced by my presence. No greeting. No initiative. No professionalism. I eventually had to ask for service--something no customer should ever have to do--and even then the effort was minimal and careless. I walked out, drove to another mall, and spent my money with a retailer that actually understands customer service.

Located inside the Premium Outlet just across from Coach. This Sunglass Hut has all the hot brands…read moreyou'd find in a mall from Ray Ban to Prada. I love the variety of styles, shapes, lenses and colors available. Pricing is pretty much regular so don't let the "outlet" location fool you. Staff greeted us as soon as we walked in and were available to assist though out the visit. The store was clean, well organized by brand and sale. If you're in the market for new frames, Sunglass Hut never disappoints. Take a gander, ~Christy

The door was closed and locked and there was not estimated time of arrival. I ordered what I needed…read moreonline.

I went here to replace a pair of Oakley sunglasses I had that broke. This store, perhaps not…read moresurprisingly, had a better selection of Oakley sunglasses than any of the other places I had been in the area. They also had other Oakley products including clothing and luggage/backpacks. In examining their extensive selection, I was able to come up with a better idea of what I wanted. Their sales staff did a great job of explaining the different lenses and told me that if they didnt have want I wanted on the shelf, they could customize a pair of sunglasses for me. This is what I ended up doing. Unfortunately, the store was missing the lenses I wanted, so the helped me place my order online. A week later, Oakley's web site still said my order was being processed; this came after the sales rep told me that ones ordered online would have free 2 day shipping. I called Oakley (the people I placed my online order with) and they explained they were missing some of the parts needed to make my sunglasses, and that it would be several weeks before they were in stock. I needed the sunglasses by a certain date, 3-4 weeks after I visited their store, so they told me they would cancel my order, refund my money, give me lenses I wanted for free in the mail, and that I could go and buy a pair at this store. What great customer service, and so generous! When I got to the store, I met the person Oakley online had talked to and was familiar with my situation. They helped me customize the pair of sunglasses I wanted with different lenses; all this cost $30 less than my online order (the lenses were not as good, but these will be my backup lenses once the others come in so I dont mind). I was able to walk out of the store with sunglasses I liked, knowing I had saved money and I was still getting the lenses I wanted for free. Overall, I found their customer service to me top notch. The employees in the store explained the different options in customizing my own sunglasses and showed me the differences between different lenses. They even had cards that they showed me to explain what different lenses do and what they look like and stuff. They really did a great job, and I applaud them for their efforts. In contrast, other sunglasses stores I went to took the attitude "this is what we have, hope you like it" and that was about it. Before I went to any store, I looked online with the intent of buying there. Having been to this store, I lost any interest in buying online, even if it meant I could save some money. This is the place you want to buy your sunglasses, I highly recommend them.

The Sunglass Hut, where all the cool kids go to buy their sunglasses. Ok, well maybe not all the…read morecool kids, but they have a lot of cool sunglasses. I've been fulfilling all my sunglass needs at the Sunglass Hut since the late 1990s so I have a fairly long history with them. So my current sunglasses were definitely showing their age and I was looking to replace them so I stop by the kiosk in the mall. Again, I'm horrible with names so please forgive me. The gentleman that was there was very helpful and friendly. He probably brought forth a dozen different models based upon the sunglasses that I was currently wearing. I was having a difficult time making up my mind and never once did his demeanor change. Ultimately I ended up not making a purchase that day and walked away, but I did have two pairs that I liked. The next day I went back determined to walk away with a new pair of sunglasses. There was a different person there this time so I had them pull out the two pair that I had liked the day before and began my internal debate again. I was leaning towards one pair and I don't know if the lady could tell that, or if she just liked that pair better herself but she recommended one of the pairs to me and I was sold. This was probably the most I've debated over a simple pair of sunglasses, but never once did either person helping me get tired of my internal debate. This was a rather enjoyable shopping experience and has solidified the chances that when I am in the market again for some sunglasses that I will return to the Sunglass Hut.

The customer service was great! The optometrist was very kind and knowledgeable. He took his…read moretime with me and explained everything to me. Lucky to have found this optometrist.

I wasn't really shopping for glasses. In fact, I was just visiting St. Louis. I was walking down…read morethe street one morning and passed The Eye Bar and their window display caught my eye. I went in and they immediately began showing me glasses. And they really listened to what I wanted. I picked a pair, got a prescription made downstairs (Due to what is basically a long story, I am hard to measure a prescription for in my right eye. It is slightly paralyzed.) They got the best prescription I've ever had! In less than a week, my glasses arrived at my home in another state. I still love them!

After having very bad annual eye exam experiences with other providers, finding Optical Expressions…read morewas truly a breath of fresh air! My family members recommended this location to me after having their own amazing experiences with Dr. George Dowdy. About a week or two in advance, I was able to easily schedule my own appointment over the phone. Sandra at the front desk is so friendly and helpful! The first-time patient check-in process was simple and straightforward. In no time at all, I was called back for my eye exam. I had Dr. Lacey Brinkman, and she was wonderful. She took the time to make sure I didn't leave with any questions, and we were able to order my new contact prescription with ease. Highly recommend Optical Expressions in Clayton for all of your eye care needs!

My son needed an eye glass adjustment only. With the glasses not purchased their and out of town I…read morecalled. They said come on in. Curbside parking in front of the business. The storefront is attractive. Staff was phenomenal and addressed the issue immediately. I think we talked with the owner too! Highly recommend.

I have had experience with various Optical centers in various cities and states. The Costco Center…read morein St. Peters is by far the best,and l have been 83 years on this earth. No, l was not born wearing glasses but have required some visual aide for 40+ years. I have only lived in this area 5 years but for as long as l am here, l will remain a customer of this Eye Center and l surely hope the staff they currently have will remain as well. Thank you for all you have done and continue to do. You all deserve a raise! God Bless You, Judith Allen

Excellent service, and reasonable prices! I highly recommend them, and Smith vision care for the…read moreeye exam

TL;DR: The customer service at this Sunglass Hut is terrible. Go to St Louis Galleria for a much…read morebetter experience. The customer service at this particular Sunglass Hut was terrible. I purchased a pair of sunglasses from a Sunglass Hut while on business in Ohio. After wearing the glasses for a couple of days, I decided they weren't worth the price I initially paid for them. I put them in the case they came in and waited till I got back to the St Louis area to return them. I went to this particular Sunglass Hut location and I told the clerk I'd like to return them. She asked if I wanted an exchange, I said no. She them proceeded to clean the already cleaned glasses for about 3 mins (which is really a long time cleaning glasses). She kept looking at them funny and even pulled out the same pair of glasses from her inventory to compare. She then told me there was a scuff and pointed to a smooth, mirror-finished lens. She asked me if I could see it and I could not. She took a picture of the lens and texted it to her manager (she said she did, but I don't know for certain) and her manager told her to refuse the refund. I was very upset because I could not see a scuff or anything resembling a scuff and I know I did nothing that would scuff the glasses while in my possession. All I could think of is that this must be a tactic they use to make it seem like you have 90 days to return an item, but really try to make it very difficult and force you to give up. Anyway, I went to the Sunglass Hut in St Louis Galleria where the clerk cleaned and inspected the glasses and provided me a full refund, restoring my faith in the Sunglass Hut company.

I bought some sunglasses last year and the associate told me that my purchase had two automatic…read morewarranties: "oops" coverage that expired after a year and lost/stolen coverage. My sunglasses were stolen at a restaurant and so I contacted Sunglass Hut to start the process of paying for a 50% off replacement. The phone number for this Sunglass Hut was not correct (on any form of social media) and so I contacted corporate via email and phone. I found out the lost/stolen coverage was something that had to be signed up for after purchase, although the associate had told me it came automatically. Corporate agreed that the store should honor the 50% off but that I would still have to contact the regional manager about it. Finally, after a month, the store manager calls me and tells me they can't help, even after I explained my situation and why the discount should be honored. This company and particular store doesn't care about their customers and their associates will say anything for a sale. Unfortunately, the only reason I chose to purchase at Sunglass Hut (even though they were more expensive) was because of the lost/stolen warranty offered, so they've lost any loyalty I would have from them. I would not recommend buying from this store. I wouldn't even recommend buying from this company at all since corporate can't hold their stores to any standard. They've lost my business and that of anyone I can convince to purchase their glasses elsewhere.

This is the worst place to go human existence. Unless you want to get screwed over don't visit Sara…read morehere at the sunglass hut. Their practices are very shady they do not except returns they make up scratches pretty much a terrible place. I would order direct or go anywhere except here I will never be buying from Sunglass again because of my experience here.

What comes to mind when you think of Sun-glass Hut? Overpriced sunglasses and Jersey Shore staff?…read moreThat's what I was used to. I refused to even look their way these last 12 years. Today, I was surprised by someone who was working a Sun-glass Hut booth inside a Macy's. Who would have thought!? I was perusing the overpriced crap at the local Macy's in Mid Rivers Mall, when I saw the Sun-glass Hut inside the store. I have been looking for a hard sun-glass case that would hold my work sunglasses for quite some time. I stopped by the booth, asked the sweet mannered girl behind the counter, and was met with a, "Why yes, we have those, right over here." I was mortified, after all this time my search was over. They only had one in stock, so she directed me to another store inside the mall that carried them as well!!! What is this customer service?!?!?! Needless to say I was happy, and I will go back to that ONE Sun-glass Hut in the future if I have any sun-glass needs. It's all about tiny victories some days. :)

Love my new glasses! Dr. Manera was super helpful and made sure I got all my questions answered!read more

Sorry but we found this business to be lacking in quality product and service from inconsistent…read morestaff. Yes, the prices are reasonable, but my new glasses don't fit right. After 3 revisits, it's still not right. I don't need to have them