Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

I went to Chesterfield Lenscrafters to have my frames adjusted as they kept sliding off my face…read more Making this tricky, my glasses have bifocals & prisms which must be precisely positioned. Alec, who assisted me, deserves 5 stars for being personable, knowledgeable & patient as it took multiple times to correctly yet comfortably position the glasses on my ears & nose. Thank you!

Fantastic place. Very thorough refraction. My previous optometrist did not do a good job of trying…read moreto fix my astigmatism but this doctor did a great job really honing in on my correct prescription. I will be coming back. This is a great place. Shout out to Dr. Riley. You made my day with crystal clear vision. Thank you for being so precise!

I would certainly like to commend David P. Prange, O.D. for Family Eye Care…read more I am a 70 year old retired Ozark Air Lines/TWA MD-80 Captain and my vision has always been of utmost importance to me. I found Dr. Prange to very professional, courteous, and thorough with my Eye Examinations and would recommend him highly to anyone seeking Eye Care. Sincerely, Bill Calvert

When we arrived for our appointments, my husband and I were immediately welcomed in and the team…read moreworking had a process that was smooth, consistent and well executed. There wasn't a time when we felt ignored or overlooked. I really enjoyed experiencing the enthusiasm and knowledge of everyone on the team. I appreciated the care and reassuring manner of Dr. Secoy. Before this appointment, my husband and I had been seeing a different specialist in a franchised business, and although the physician was knowledgeable and efficient, the set up there was very business minded, get them in, get them out and the sincerity and warmth was just not there. In conclusion, we had a great experience and look forward to continuing care with Dr. Secoy and the team.

I usually think you want the big office when it comes to health care. Less worry out getting…read moreappointments or vacations etc. Well after being a patient at a place that rhymes with larkson for years. When I needed them for an urgent visit they told me in about a month I could get in. My wife was a patient at Manchester Eye Care and Dr Secoy. Received a same day appointment and antibiotic prescription. Perfect follow up appointment and for years now Dr Secoy handles all my routine appointments and corrective lenses. Eyecare the way it should be! Cannot say enough great things about Manchester Eye Care.

By far the most friendly staff around! From walking through the door and being greeted with big…read moresmiles, to Doctors that take their time, make sure you understand everything, and get you out the door with any problems. I have been to a lot of eye doctors that I have had to go back time and time again due to not having the correct prescription, contacts not working, glasses being off centered or not looking right on my face. Ever since I have started coming here they have been spot on since day one! Stop wasting your time, and go to the place that will get it right the first time around!

Horrible experience. I was a patient for several years-first few years OK but went south two years…read moreago. Didn't order my contact on a timely basis so there were insurance issues. Last straw was with my recent glasses prescription--their office sent an outdated prescription to the lab so that my new glasses have an old prescription. To correct it, they sent someone else's prescription to the optician. The optician caught it but I was still out of pocket for the replacement lenses. The office staff is incompetent and disorganized and the Dr. did not accept responsibility for her team's errors. Would not go to Clarkson Eyecare for anything ever.

I ordered prescription glasses from Clarkson Eyecare and specifically asked multiple times whether…read morea larger frame would make the lenses thicker. I was repeatedly assured by staff that the larger frames would be suitable and that the lenses could be adjusted ("shaved down") so there would be no noticeable difference in thickness compared to my current, smaller-framed glasses. Based on this guidance, I followed their recommendation and also paid an additional fee for "premium" thinner lenses. However, when I received the glasses, the lenses were significantly thicker and heavier than expected due to the larger frame. This resulted in considerable discomfort and dizziness, making them difficult to wear. After noticing the issue, I called the store the same day and was told that this would not be an issue and that I could return to have the glasses replaced or restyled. Based on this assurance, I returned to the store. I went through the process again, including additional measurements and selecting a smaller frame. However, only at the conclusion of the visit--after I had already returned the original glasses, the store manager informed me that I would need to pay an additional $147--essentially charging us for a second set of lenses--because the original lenses could not be reused. This was never disclosed or authorized in advance. I explained the entire situation to the store manager, emphasizing that I had relied on the staff's recommendations regarding the larger frames and had been led to believe that a replacement would be provided at no additional cost. Unfortunately, my concerns were dismissed. Rather than addressing the issue directly, she stated that the earlier communication may have involved new staff and that the original lenses could not be reused, and therefore an additional charge would apply. However, this situation arose as a direct result of the staff's incorrect recommendation and misleading information, not due to any action on my part. I communicated this clearly, yet no effort was made to acknowledge responsibility or offer a reasonable resolution. Due to the urgency of needing functional glasses and the manager's refusal to resolve the matter, I felt compelled to pay the additional $147 at that time. This charge was incurred solely to correct an issue caused by the store's own guidance, rather than any preference or error on my part. Since then, I have contacted customer service twice and have been waiting for more than two weeks for a resolution. I understand that the store manager has characterized this situation as a matter of personal preference ("not liking the style"), which is inaccurate. This experience has been extremely disappointing and unfair. The misleading advice, the unexpected charge, and the manager's unprofessional behavior have caused significant inconvenience and loss of trust.

The Wildwood doctor, A. Keller, is very knowledgeable about the eyes. With God's help she…read moreinitially knew the steps to take in restoring my lost eyesight due to glaucoma . I visited the office again after a Specialist inserted a stunt in my eyes and I experienced what appeared to be abnormal symptoms . She again was instrumental in taking steps to address the issue. The staff at Wildwood are also a gem. They are customer focus, knowledgeable and professional. They insure your eyecare needs are met. We especially loved Ms. Ty Merlin who pays attention to details while servicing you. Thank you Wildwood Clarkson Eyecare.

AVOID THIS LOCATION. The level of professionalism at this facility is far below what patients…read moreshould expect. We clearly stated that we were not getting contact lenses, yet they still enrolled us in a Sunbit loan for nearly $1,000 tied to a 12‑month contact lens prescription we never asked for. They also failed to enter our insurance information, which appears to be why our basic exam was billed at an unusually high amount and not covered. We confirmed this after speaking with both Billing and Insurance on the same call. It's concerning that they were able to add us to a loan without issue, but now claim they cannot remove us from it. We're now stuck dealing with the loan provider ourselves, all because the office processed a contact lens prescription we explicitly declined. Worst part is no one wants to take responsibility. And yes, this has already been escalated to an attorney who is on standby. Customer service has been disappointing on both the Sunbit and Clarkson sides trying to get this resolved. There needs to be real accountability for situations like this. UPDATE: After the Clarkson manager told us to call Sunbit to cancel the loan, Sunbit informed us that Clarkson must submit documentation in order for the cancellation to happen. So now Clarkson is holding the eight boxes of contacts they ordered, despite us clearly stating we did not want them and we are still stuck with a $1,000 loan we never agreed to.

I scheduled a new patient appointment on May 14th and was given a time for June 3rd at 11:30 AM. I…read moreshowed up early--at 11:15--only to be told they were running 30 minutes behind. Not ideal, but I agreed to wait because I had already taken time off work and, as a six-months pregnant woman, this appointment was important to me. Then things went from bad to worse. When they tried to check me in, the receptionist said she couldn't find me in the system. Instead of taking any accountability, the staff--who frankly looked and acted unprofessional--condescendingly asked if I was at the right location. I showed her the confirmation email I had received directly from Clarkson Eyecare, confirming the correct location and time. Despite having clear proof of my appointment, I was told they couldn't see me. No apology. No effort to make it right. Just a dismissive attitude and a complete lack of professionalism. This experience was not only a waste of my time and energy, it was incredibly frustrating and stressful--especially considering my current condition. I will never be returning, and I strongly advise others to think twice before trusting Clarkson Eyecare with their time or care.

It had been a while since I had an eye exam and gotten new frames. I have a very mild prescription…read moreand it doesn't change that much but I had recently purchased new frames online and wanted someone to just put lenses in them. When I called Walmart Vision they said they were able to do that so I made an appointment for a Saturday afternoon at 1:30pm. The woman on the phone told me to arrive 15 minutes early to fill out all of the paperwork. I am overly prompt and was probably strolling in at 1:10. They take your temperature and wipe everything off before they let you in to sit down. I was handed a huge packet to fill out. You don't need the particulars but I wasn't called in for my appointment until 1:45. The wait was excruciating. Once I was in the exam was fine and the optometrist updated my prescription a bit. I then sat out with one of the techs and went over what I was getting and gave him my frames, etc. The glasses were ready 5 or 6 days later and I am happy with them. My only complaint here is that 1. I'm sure I paid more to have lenses put in my own frames but that is on me and 2. Why do they tell you to arrive so early?

After a bad experience at Crown and a refund on a pair of ill fitting glasses, I went to my local…read moreBridgeton Walmart's Vision center but didn't see any frames I liked. I decided to try the Walmart at Chesterfield Commons in the hopes of a better selection. Not only was the selection better, but the service exceeded my expectations in every way. "Erlene" assisted me, and the first thing she did was look at the measurements on my current glasses. Then she informed me of what size bridge and lenses would work the best and explained why. She was mindful of my budget and didn't try to up sell me. After I picked out the frames we went over to the desk to review my lens options. I gave Erlene a copy of the recent prescription I got from Crown. She noticed the "add" corrections were not the same and commented that "usually they are." She decided to verify those figures with Crown and called them up and asked them to check. It turned out, they were incorrect and should have both been the same. She asked them to fax a corrected prescription to her, which they did. That told me I was right in returning the glasses to Crown because the correction was off. Erlene spent another 25 minutes explaining the different lenses and I settled on Poly Lens that had scratch resistance, glare reduction, high definition, and Blue Blocker. It felt like I was getting a car with all the options - yet, the total was less than my glasses from Crown, and that was with my insurance. Walmart doesn't take Essence, but their price without the insurance was less than Crown's price with it. I highly recommend the Chesterfield Commons Walmart Vision & Glasses department and Erlene. This experience was the complete opposite of my bad experience at Crown (see my review). I felt the optician was extremely knowledgeable, the selection abundant, and the costs reasonable. Even though it's not in my neighborhood I will return when I need my next pair of eye glasses.

Ashley is the nicest and most professional person. She took me through all of my eye tests and was…read moreso personable and amazing. She's very patient and makes sure you are always comfortable. I've been seeing Dr. Rieger for years at Pepose Vision and he's very thorough and nice as well. The front desk is always great and they checked me in quickly and I saw Dr. Rieger on time at my appointment time. I highly recommend an early morning appointment. I only come for annual eye exams so no glasses or contacts needed! I have better than 20/20 vision. Ashley says in the military they would call me Hawkeye! :)

I had Lasix surgery here years ago and started using them for my vision check ups after my long…read moretime eye doctor retired. Staff is always friendly and helpful, my appointments are on time and always efficient This visit was to their Chesterfield location so I could get in to see a Retina specialist for an eye issue. It had the same great service and efficiency as the South County location I go to for my annual checkups.

Fantastic experience today. If you wear glasses run, don't walk to Warby Parker immediately. The…read moreselection and prices can't be beat. Their pricing includes frame, single vision lenses and scratch protection. Frames are sectioned off most either $95 or $145 all in. You can add blue light protection for $50 which is a must for us computer workers. And the sunglasses had several different colors for lenses to match your preferences. There was a deal 15% off 2 pairs so got a new pair of glasses and sunglasses for less than the last pair of glasses I bought and hated with insurance. They don't take insurance, but that's ok because their pricing is better all in than most insurance plans in my past experience. There is a 30 day return policy if you are not pleased with your selections one you get them. And a 6 month scratch cover on lenses. This place was bustling a steady stream of people in and out so plan accordingly.

The Warby Parker in Town and Country provided the GREATEST shopping experience I have ever had…read more Don't go anywhere else. Ask for Nick and you will be treated with kindness and respect and will end up with eyeglasses that are gorgeous and flattering. He is a genius!

Dr. Justin Wilkinson provided the most thorough and complete eye examination that I have received…read morein years. In doing my refraction, he did 2 tests for glaucoma, took a close look at my retina, a close look at my natural crystaline lens, and assessed general ocular health. I we are progressives and have myopia, astigmatism, and presbyopia. The astigmatism makes the progressives a real pain to get right. His refraction was spot on; the alignment of the progressive lenses was also perfect. Frames were abundant and my preference of rimless frames were offered in numerous styles. If things go out of alignment, I can simply stop in at any location for adjustment - a piece of cake with their many locations. A great customer experience and fantastic patient care. I will be back.

My husband bent the earpiece on his favorite prescription sunglasses. They were very expensive, and…read morehe was afraid he would have to purchase a new frame. I was in the vicinity of Clarkson Eyewear on Clarkson Road in Chesterfield, so stopped in with the mangled glasses. To my delight Emma greeted me and asked how she could help. I showed her the damaged sunglasses and she said she'd attempt to straighten them back to the proper position. It worked! I was ready to purchase new frames from them, but Emma was able to restore them to like new condition. The best part was there was no charge. Briana, Jody, Emma and another associate there could not have been nicer, more professional or accommodating! They run an excellent business. They carry quality eyewear and offer outstanding service. Highly recommend Clarkson Eyewear. I'll be back to look at frames in the future as needed!