Beware of Bait-and-Switch Sales Tactics at This Location…read more THE SALE: We specifically requested premium Crizal HR coatings and XTRActive Polarized Transitions lenses that would darken while driving. THE "WAIT 3 MONTHS" TRAP: When the lenses didn't darken in the car, staff told us to give them three months because they would get darker over time. We followed their advice, which pushed us past the 30-day window. THE REVEAL: Within two months, the lenses were also severely scratched. When we later reviewed the order with LensCrafters, we discovered we had received neither the Crizal HR coating nor the XTRActive Polarized Transitions lenses we specifically requested and were told we were getting. THE BLAME: Management then told us we were past the 30-day return window, wanted about $1,400 for replacement lenses, and said we should have caught the abbreviated product descriptions on the receipt. You shouldn't need an optometry degree to decode a receipt and make sure the salesperson ordered what was requested and promised. This is about trust, and LensCrafters completely lost ours.

Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

Fantastic place. Very thorough refraction. My previous optometrist did not do a good job of trying…read moreto fix my astigmatism but this doctor did a great job really honing in on my correct prescription. I will be coming back. This is a great place. Shout out to Dr. Riley. You made my day with crystal clear vision. Thank you for being so precise!

I would certainly like to commend David P. Prange, O.D. for Family Eye Care…read more I am a 70 year old retired Ozark Air Lines/TWA MD-80 Captain and my vision has always been of utmost importance to me. I found Dr. Prange to very professional, courteous, and thorough with my Eye Examinations and would recommend him highly to anyone seeking Eye Care. Sincerely, Bill Calvert

When we arrived for our appointments, my husband and I were immediately welcomed in and the team…read moreworking had a process that was smooth, consistent and well executed. There wasn't a time when we felt ignored or overlooked. I really enjoyed experiencing the enthusiasm and knowledge of everyone on the team. I appreciated the care and reassuring manner of Dr. Secoy. Before this appointment, my husband and I had been seeing a different specialist in a franchised business, and although the physician was knowledgeable and efficient, the set up there was very business minded, get them in, get them out and the sincerity and warmth was just not there. In conclusion, we had a great experience and look forward to continuing care with Dr. Secoy and the team.

I usually think you want the big office when it comes to health care. Less worry out getting…read moreappointments or vacations etc. Well after being a patient at a place that rhymes with larkson for years. When I needed them for an urgent visit they told me in about a month I could get in. My wife was a patient at Manchester Eye Care and Dr Secoy. Received a same day appointment and antibiotic prescription. Perfect follow up appointment and for years now Dr Secoy handles all my routine appointments and corrective lenses. Eyecare the way it should be! Cannot say enough great things about Manchester Eye Care.

Horrible experience. I was a patient for several years-first few years OK but went south two years…read moreago. Didn't order my contact on a timely basis so there were insurance issues. Last straw was with my recent glasses prescription--their office sent an outdated prescription to the lab so that my new glasses have an old prescription. To correct it, they sent someone else's prescription to the optician. The optician caught it but I was still out of pocket for the replacement lenses. The office staff is incompetent and disorganized and the Dr. did not accept responsibility for her team's errors. Would not go to Clarkson Eyecare for anything ever.

I was in my early 40's when I finally got LASIK. Wish I would have done it sooner. I went from…read moredepending on contacts to see (-6 in both eyes) to seeing very well. I was told I was a candidate by Dr. Hubbard and then my LASIK was done by Dr. Thiessen. The surgery is surprisingly quick. Do yourself a favor and don't believe the skeptics. LASIK is worth it for folks born with bad eyesight like me. Just go to a reputable business like this one and follow the Doctor's after-care advice.

I have been visiting Dr. Keller for about 7 or 8 years and I am very satisfied with her care and…read moremanner. She treats patients with care and respect. The office staff, particularly Maddie, is very friendly and cares for the needs of the patients. What I don't care for (and this is not reflection of Dr. Keller) is the Clarkson Eyecare way of pushing their doctors to recommend procedures that may or may not be necessary. Again, this is not reflection of the care of Dr. Keller, I just don't like the Clarkson method of selling procedures to clients. I have changed eye doctors. Again this is not reflection of Dr. Keller. The doctor I am moving to comes highly recommended from a fellow pilot and the location is more convenient.

They do not know how to bill properly and they will argue with you when they are wrong. I had to…read morecalling the billing department where they verified they were wrong but couldn't make them correct the issue. This is not a reflection on the Dr. but more to the staff that work there. They continued to give me incorrect info on multiple items and finally switched to another eye Dr. office that knew how to bill and take care of their patients.

AVOID THIS LOCATION. The level of professionalism at this facility is far below what patients…read moreshould expect. We clearly stated that we were not getting contact lenses, yet they still enrolled us in a Sunbit loan for over $1,000 tied to a 12‑month contact lens prescription we never asked for. They also failed to enter our insurance information, which appears to be why our basic exam was billed at an unusually high amount and not covered. We confirmed this after speaking with both Billing and Insurance on the same call. It's concerning that they were able to add us to a loan without issue, but now claim they cannot remove us from it. We're now stuck dealing with the loan provider ourselves, all because the office processed a contact lens prescription we explicitly declined. And yes, this has already been escalated to an attorney who is on standby. Customer service has been disappointing on both the Sunbit and Clarkson sides trying to get this resolved. There needs to be real accountability for situations like this. UPDATE: After the Clarkson manager told us to call Sunbit to cancel the loan, Sunbit informed us that Clarkson must submit documentation in order for the cancellation to happen. So now Clarkson is holding the eight boxes of contacts they ordered, despite us clearly stating we did not want them and we are still stuck with a $1,000 loan we never agreed to. FOLLOW‑UP TO OWNER: We resolved this issue on our own over a month ago, and we're only now receiving a response in April. Neither the in‑store team nor the corporate office offered any assistance, and although we were told a district manager would contact us, that never happened. You don't need glasses to see that you're more focused on making a quick buck than actually addressing the issue. If you were genuinely committed to rebuilding trust, you would have reached out long before now, and the fact that we're heading into July makes that pretty obvious. Save yourself the headache and look elsewhere for eyecare. This place is all about sales, not service.

Dr Schwamb is excellent ,however found office staff unprofessional and rude .Won't be back at…read morethis location ever again for eye care exam or for new glasses. Searching for another eyecare office in the Chesterfield /Town&County location.

It had been a while since I had an eye exam and gotten new frames. I have a very mild prescription…read moreand it doesn't change that much but I had recently purchased new frames online and wanted someone to just put lenses in them. When I called Walmart Vision they said they were able to do that so I made an appointment for a Saturday afternoon at 1:30pm. The woman on the phone told me to arrive 15 minutes early to fill out all of the paperwork. I am overly prompt and was probably strolling in at 1:10. They take your temperature and wipe everything off before they let you in to sit down. I was handed a huge packet to fill out. You don't need the particulars but I wasn't called in for my appointment until 1:45. The wait was excruciating. Once I was in the exam was fine and the optometrist updated my prescription a bit. I then sat out with one of the techs and went over what I was getting and gave him my frames, etc. The glasses were ready 5 or 6 days later and I am happy with them. My only complaint here is that 1. I'm sure I paid more to have lenses put in my own frames but that is on me and 2. Why do they tell you to arrive so early?

After a bad experience at Crown and a refund on a pair of ill fitting glasses, I went to my local…read moreBridgeton Walmart's Vision center but didn't see any frames I liked. I decided to try the Walmart at Chesterfield Commons in the hopes of a better selection. Not only was the selection better, but the service exceeded my expectations in every way. "Erlene" assisted me, and the first thing she did was look at the measurements on my current glasses. Then she informed me of what size bridge and lenses would work the best and explained why. She was mindful of my budget and didn't try to up sell me. After I picked out the frames we went over to the desk to review my lens options. I gave Erlene a copy of the recent prescription I got from Crown. She noticed the "add" corrections were not the same and commented that "usually they are." She decided to verify those figures with Crown and called them up and asked them to check. It turned out, they were incorrect and should have both been the same. She asked them to fax a corrected prescription to her, which they did. That told me I was right in returning the glasses to Crown because the correction was off. Erlene spent another 25 minutes explaining the different lenses and I settled on Poly Lens that had scratch resistance, glare reduction, high definition, and Blue Blocker. It felt like I was getting a car with all the options - yet, the total was less than my glasses from Crown, and that was with my insurance. Walmart doesn't take Essence, but their price without the insurance was less than Crown's price with it. I highly recommend the Chesterfield Commons Walmart Vision & Glasses department and Erlene. This experience was the complete opposite of my bad experience at Crown (see my review). I felt the optician was extremely knowledgeable, the selection abundant, and the costs reasonable. Even though it's not in my neighborhood I will return when I need my next pair of eye glasses.

Ashley is the nicest and most professional person. She took me through all of my eye tests and was…read moreso personable and amazing. She's very patient and makes sure you are always comfortable. I've been seeing Dr. Rieger for years at Pepose Vision and he's very thorough and nice as well. The front desk is always great and they checked me in quickly and I saw Dr. Rieger on time at my appointment time. I highly recommend an early morning appointment. I only come for annual eye exams so no glasses or contacts needed! I have better than 20/20 vision. Ashley says in the military they would call me Hawkeye! :)

I had Lasix surgery here years ago and started using them for my vision check ups after my long…read moretime eye doctor retired. Staff is always friendly and helpful, my appointments are on time and always efficient This visit was to their Chesterfield location so I could get in to see a Retina specialist for an eye issue. It had the same great service and efficiency as the South County location I go to for my annual checkups.

Fantastic experience today. If you wear glasses run, don't walk to Warby Parker immediately. The…read moreselection and prices can't be beat. Their pricing includes frame, single vision lenses and scratch protection. Frames are sectioned off most either $95 or $145 all in. You can add blue light protection for $50 which is a must for us computer workers. And the sunglasses had several different colors for lenses to match your preferences. There was a deal 15% off 2 pairs so got a new pair of glasses and sunglasses for less than the last pair of glasses I bought and hated with insurance. They don't take insurance, but that's ok because their pricing is better all in than most insurance plans in my past experience. There is a 30 day return policy if you are not pleased with your selections one you get them. And a 6 month scratch cover on lenses. This place was bustling a steady stream of people in and out so plan accordingly.

The Warby Parker in Town and Country provided the GREATEST shopping experience I have ever had…read more Don't go anywhere else. Ask for Nick and you will be treated with kindness and respect and will end up with eyeglasses that are gorgeous and flattering. He is a genius!

I think my family has been going here for 25 years! We first saw a doctor for the majority of those…read moreyears and then she retired. We've been seeing Dr. Langford since then. We go annually for the full checkup. My husband wears glasses and I wear contacts most of the time, but I also wear glasses. I believe at least one or two of our (now adult) daughters still go here as well. In addition to annul visits, as a family, we've had a few eye issues come up over the years. We've always been able to get in quickly and we received excellent care. I didn't know you could have an ulcer in your eye until it happened to me! But they took good care of me after it was diagnosed. The staff are (mostly) friendly and always willing to help me choose frames. I can be indecisive! Do they ask if you want an additional test that insurance doesn't cover? Yes, they do. I always get it. I hear people complain - they think it's a money grab. Guess what? You can say no! I took a star off because of the billing. I don't think it's because of this location. I think it's the company. We NEVER get through a visit/cycle without them either sending us a check for overpayment or we get a bill because we didn't pay enough originally. Every time. And it's usually months after our appointments. That's our only issue with them. I really like the care and attention to detail during my eye exams and will continue to be a patient!

My husband bent the earpiece on his favorite prescription sunglasses. They were very expensive, and…read morehe was afraid he would have to purchase a new frame. I was in the vicinity of Clarkson Eyewear on Clarkson Road in Chesterfield, so stopped in with the mangled glasses. To my delight Emma greeted me and asked how she could help. I showed her the damaged sunglasses and she said she'd attempt to straighten them back to the proper position. It worked! I was ready to purchase new frames from them, but Emma was able to restore them to like new condition. The best part was there was no charge. Briana, Jody, Emma and another associate there could not have been nicer, more professional or accommodating! They run an excellent business. They carry quality eyewear and offer outstanding service. Highly recommend Clarkson Eyewear. I'll be back to look at frames in the future as needed!