Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

I went to Chesterfield Lenscrafters to have my frames adjusted as they kept sliding off my face…read more Making this tricky, my glasses have bifocals & prisms which must be precisely positioned. Alec, who assisted me, deserves 5 stars for being personable, knowledgeable & patient as it took multiple times to correctly yet comfortably position the glasses on my ears & nose. Thank you!

Fantastic place. Very thorough refraction. My previous optometrist did not do a good job of trying…read moreto fix my astigmatism but this doctor did a great job really honing in on my correct prescription. I will be coming back. This is a great place. Shout out to Dr. Riley. You made my day with crystal clear vision. Thank you for being so precise!

I would certainly like to commend David P. Prange, O.D. for Family Eye Care…read more I am a 70 year old retired Ozark Air Lines/TWA MD-80 Captain and my vision has always been of utmost importance to me. I found Dr. Prange to very professional, courteous, and thorough with my Eye Examinations and would recommend him highly to anyone seeking Eye Care. Sincerely, Bill Calvert

When we arrived for our appointments, my husband and I were immediately welcomed in and the team…read moreworking had a process that was smooth, consistent and well executed. There wasn't a time when we felt ignored or overlooked. I really enjoyed experiencing the enthusiasm and knowledge of everyone on the team. I appreciated the care and reassuring manner of Dr. Secoy. Before this appointment, my husband and I had been seeing a different specialist in a franchised business, and although the physician was knowledgeable and efficient, the set up there was very business minded, get them in, get them out and the sincerity and warmth was just not there. In conclusion, we had a great experience and look forward to continuing care with Dr. Secoy and the team.

I usually think you want the big office when it comes to health care. Less worry out getting…read moreappointments or vacations etc. Well after being a patient at a place that rhymes with larkson for years. When I needed them for an urgent visit they told me in about a month I could get in. My wife was a patient at Manchester Eye Care and Dr Secoy. Received a same day appointment and antibiotic prescription. Perfect follow up appointment and for years now Dr Secoy handles all my routine appointments and corrective lenses. Eyecare the way it should be! Cannot say enough great things about Manchester Eye Care.

By far the most friendly staff around! From walking through the door and being greeted with big…read moresmiles, to Doctors that take their time, make sure you understand everything, and get you out the door with any problems. I have been to a lot of eye doctors that I have had to go back time and time again due to not having the correct prescription, contacts not working, glasses being off centered or not looking right on my face. Ever since I have started coming here they have been spot on since day one! Stop wasting your time, and go to the place that will get it right the first time around!

Horrible experience. I was a patient for several years-first few years OK but went south two years…read moreago. Didn't order my contact on a timely basis so there were insurance issues. Last straw was with my recent glasses prescription--their office sent an outdated prescription to the lab so that my new glasses have an old prescription. To correct it, they sent someone else's prescription to the optician. The optician caught it but I was still out of pocket for the replacement lenses. The office staff is incompetent and disorganized and the Dr. did not accept responsibility for her team's errors. Would not go to Clarkson Eyecare for anything ever.

I have been visiting Dr. Keller for about 7 or 8 years and I am very satisfied with her care and…read moremanner. She treats patients with care and respect. The office staff, particularly Maddie, is very friendly and cares for the needs of the patients. What I don't care for (and this is not reflection of Dr. Keller) is the Clarkson Eyecare way of pushing their doctors to recommend procedures that may or may not be necessary. Again, this is not reflection of the care of Dr. Keller, I just don't like the Clarkson method of selling procedures to clients. I have changed eye doctors. Again this is not reflection of Dr. Keller. The doctor I am moving to comes highly recommended from a fellow pilot and the location is more convenient.

I ordered prescription glasses from Clarkson Eyecare and specifically asked multiple times whether…read morea larger frame would make the lenses thicker. I was repeatedly assured by staff that the larger frames would be suitable and that the lenses could be adjusted ("shaved down") so there would be no noticeable difference in thickness compared to my current, smaller-framed glasses. Based on this guidance, I followed their recommendation and also paid an additional fee for "premium" thinner lenses. However, when I received the glasses, the lenses were significantly thicker and heavier than expected due to the larger frame. This resulted in considerable discomfort and dizziness, making them difficult to wear. After noticing the issue, I called the store the same day and was told that this would not be an issue and that I could return to have the glasses replaced or restyled. Based on this assurance, I returned to the store. I went through the process again, including additional measurements and selecting a smaller frame. However, only at the conclusion of the visit--after I had already returned the original glasses, the store manager informed me that I would need to pay an additional $147--essentially charging us for a second set of lenses--because the original lenses could not be reused. This was never disclosed or authorized in advance. I explained the entire situation to the store manager, emphasizing that I had relied on the staff's recommendations regarding the larger frames and had been led to believe that a replacement would be provided at no additional cost. Unfortunately, my concerns were dismissed. Rather than addressing the issue directly, she stated that the earlier communication may have involved new staff and that the original lenses could not be reused, and therefore an additional charge would apply. However, this situation arose as a direct result of the staff's incorrect recommendation and misleading information, not due to any action on my part. I communicated this clearly, yet no effort was made to acknowledge responsibility or offer a reasonable resolution. Due to the urgency of needing functional glasses and the manager's refusal to resolve the matter, I felt compelled to pay the additional $147 at that time. This charge was incurred solely to correct an issue caused by the store's own guidance, rather than any preference or error on my part. Since then, I have contacted customer service twice and have been waiting for more than two weeks for a resolution. I understand that the store manager has characterized this situation as a matter of personal preference ("not liking the style"), which is inaccurate. This experience has been extremely disappointing and unfair. The misleading advice, the unexpected charge, and the manager's unprofessional behavior have caused significant inconvenience and loss of trust.

I have been going to this location for over two years and have been very pleased the whole time. I…read morehave found the office staff very friendly and helpful. I absolutely love my doctor, Kayli Schwamb. She is personable, helpful, and knowledgeable. I wear contacts and glasses and she has helped me with finding the best lenses for me and most recently even helped me narrow down my decision on a new set of frames. I would highly recommend this location. I recently moved, and there is a closer location, but I chose to go back to this one because I like the staff that much. Another perk with Clarkson is you can now do everything online such as set up your appointment, pay bills, see status, etc. Very handy.

AVOID THIS LOCATION. The level of professionalism at this facility is far below what patients…read moreshould expect. We clearly stated that we were not getting contact lenses, yet they still enrolled us in a Sunbit loan for over $1,000 tied to a 12‑month contact lens prescription we never asked for. They also failed to enter our insurance information, which appears to be why our basic exam was billed at an unusually high amount and not covered. We confirmed this after speaking with both Billing and Insurance on the same call. It's concerning that they were able to add us to a loan without issue, but now claim they cannot remove us from it. We're now stuck dealing with the loan provider ourselves, all because the office processed a contact lens prescription we explicitly declined. And yes, this has already been escalated to an attorney who is on standby. Customer service has been disappointing on both the Sunbit and Clarkson sides trying to get this resolved. There needs to be real accountability for situations like this. UPDATE: After the Clarkson manager told us to call Sunbit to cancel the loan, Sunbit informed us that Clarkson must submit documentation in order for the cancellation to happen. So now Clarkson is holding the eight boxes of contacts they ordered, despite us clearly stating we did not want them and we are still stuck with a $1,000 loan we never agreed to. FOLLOW‑UP TO OWNER: We resolved this issue on our own over a month ago, and we're only now receiving a response in April. Neither the in‑store team nor the corporate office offered any assistance, and although we were told a district manager would contact us, that never happened. You don't need glasses to see that you're more focused on making a quick buck than actually addressing the issue. If you were genuinely committed to rebuilding trust, you would have reached out long before now, and the fact that we're heading into July makes that pretty obvious. Save yourself the headache and look elsewhere for eyecare. This place is all about sales, not service.

Ashley is the nicest and most professional person. She took me through all of my eye tests and was…read moreso personable and amazing. She's very patient and makes sure you are always comfortable. I've been seeing Dr. Rieger for years at Pepose Vision and he's very thorough and nice as well. The front desk is always great and they checked me in quickly and I saw Dr. Rieger on time at my appointment time. I highly recommend an early morning appointment. I only come for annual eye exams so no glasses or contacts needed! I have better than 20/20 vision. Ashley says in the military they would call me Hawkeye! :)

I had Lasix surgery here years ago and started using them for my vision check ups after my long…read moretime eye doctor retired. Staff is always friendly and helpful, my appointments are on time and always efficient This visit was to their Chesterfield location so I could get in to see a Retina specialist for an eye issue. It had the same great service and efficiency as the South County location I go to for my annual checkups.

Fantastic experience today. If you wear glasses run, don't walk to Warby Parker immediately. The…read moreselection and prices can't be beat. Their pricing includes frame, single vision lenses and scratch protection. Frames are sectioned off most either $95 or $145 all in. You can add blue light protection for $50 which is a must for us computer workers. And the sunglasses had several different colors for lenses to match your preferences. There was a deal 15% off 2 pairs so got a new pair of glasses and sunglasses for less than the last pair of glasses I bought and hated with insurance. They don't take insurance, but that's ok because their pricing is better all in than most insurance plans in my past experience. There is a 30 day return policy if you are not pleased with your selections one you get them. And a 6 month scratch cover on lenses. This place was bustling a steady stream of people in and out so plan accordingly.

The Warby Parker in Town and Country provided the GREATEST shopping experience I have ever had…read more Don't go anywhere else. Ask for Nick and you will be treated with kindness and respect and will end up with eyeglasses that are gorgeous and flattering. He is a genius!

Dr. Justin Wilkinson provided the most thorough and complete eye examination that I have received…read morein years. In doing my refraction, he did 2 tests for glaucoma, took a close look at my retina, a close look at my natural crystaline lens, and assessed general ocular health. I we are progressives and have myopia, astigmatism, and presbyopia. The astigmatism makes the progressives a real pain to get right. His refraction was spot on; the alignment of the progressive lenses was also perfect. Frames were abundant and my preference of rimless frames were offered in numerous styles. If things go out of alignment, I can simply stop in at any location for adjustment - a piece of cake with their many locations. A great customer experience and fantastic patient care. I will be back.

My husband bent the earpiece on his favorite prescription sunglasses. They were very expensive, and…read morehe was afraid he would have to purchase a new frame. I was in the vicinity of Clarkson Eyewear on Clarkson Road in Chesterfield, so stopped in with the mangled glasses. To my delight Emma greeted me and asked how she could help. I showed her the damaged sunglasses and she said she'd attempt to straighten them back to the proper position. It worked! I was ready to purchase new frames from them, but Emma was able to restore them to like new condition. The best part was there was no charge. Briana, Jody, Emma and another associate there could not have been nicer, more professional or accommodating! They run an excellent business. They carry quality eyewear and offer outstanding service. Highly recommend Clarkson Eyewear. I'll be back to look at frames in the future as needed!