I have been coming here for many years. They share a…read moreparking lot with other businesses. There are disabled spots available, and a ramp a few doors down from their storefront. The doctors are great and thorough with their exams. The staff takes great care in making sure everything is disinfected and in working order. They have a great variety of frames to choose from. Most contact orders take about 7-10 days to arrive, and you can even have it shipped to your house.

My son was scheduled for an exam last week. My wife verbally confirmed the appointment a week…read moreprior. When we arrived, they advised the appointment was canceled. They tried to blame the cancelation on their text confirmation system, but had to backtrack when advised of my wife's confirmation call. They had no explanation. I left quite angrily. I brought my son back to school (he had to miss claims for no reason). I then returned to the store and asked for a manager. I spoke to someone and asked how this cancelation could happen. The person apologized but could offer no explanation. They have yet to provide one. I and my son had to lose time during the day for this non-appointment. The staff were unhelpful.

Dr Heygi, Ethan, Ashley and Kately are the best!! Very patient, kind and understanding!!read more

Dr. Hegyi and his staff were all so wonderful, professional, and helpful! This was my first visit…read moreto this practice, and I couldn't be more pleased with how I was treated and the care I was given. The office was so clean and the technology they use at this office is amazing! There is a wide variety of frames for glasses, and the staff is very helpful in making sure you get the right glasses/contacts you need. I definitely recommend anyone needing eye-care to give OFallon Family Eyecare a try, you will be so glad you did, just as I was! 5/5!

The service was exceptional. What my insurance covered was thoroughly explained. And they even…read morehelped me pick out a frame that was flattering to me. Great place to go! My glasses came within a week! No long waiting. So I got to take them on my out-of- town trip.

This Eye Care store is beyond exceptional in every way! From the time you enter to a kind greeting…read moreand then on to Dr Dowling to picking out your glasses it's great! Plus the finished product is of course picture perfect. I haven't had new glasses in 6 years too! Love Love Love Keeton Vision Care.

My son had a contact lens exam August 4, 2026 and we did not order contact lens at that time…read morethrough Image Eyecare. I called on Aug 5, to find out how much money was left on my insurance to use towards contacts and the girl who answered said we had to wait until the next week as her office manager was out of town and she is the one who submits all of the claims. The next week came and went but I had received no calls to provide me with this information. I then called back on Aug 20 to see how much insurance coverage we had left with the intent to order one box, just to use my benefit. I was told one box was $95 and I had $70 left of insurance benefit, so I would owe $25. I then called back today (8/25) to place this order. The woman who answered put me on hold for 5 minutes and then the Office Manger came back and informed me that my insurance will only allow me to use my benefit if I purchase one box of contacts for each eye. I had ordered one single box previously without any issue. She was adamant I would not be allowed to use my benefit this way. I told them we would have to find a different eyecare provider then. I then called my insurance company to verify Image Eyecare's claims. They told me that they have no requirement when using the benefit, I can buy one box or 8. The Insurance company then called Image Eyecare and spoke to the office manager. The insurance company relayed the conversation with me that Image Eyecare would now require a Hipaa form since my son is 18, but we could order whatever amount we wanted or take our business elsewhere and the office manager hung up on the insurance company. A few minutes later, I get a call from Image Eyecare's office manager telling me I can order just one box and most insurance companies had gone to the requirement of buying a box for each eye when the prescription was different, but my insurance company had not done that and if for some reason the insurance company didn't pay me, we would then receive the bill for the difference. I asked her if they said it was covered, why they wouldn't pay them, she just said well it happens all of the time and they cannot just write that off. So she was going to place the order and tell me we would then owe $45 because the box was $115. I told her when I called last week, the girl who answered quoted me $95 for the box and we would owe the difference of $25. Well you didn't talk to me so I don't know what you were told. I asked to have either Dr. Holly or Dr. Todd call me back, she said they would defer any calls to her as the office manager, I asked again, so if i asked to speak to them, they wouldn't call me back? She said she would pass on my info but wasn't sure if they would call me back or not. About 30 minutes later, Dr. Todd called me back, I explained the situation, he stated they record all the calls, so he would look into the information/way she was talking to myself and the insurance company, but the girl last week mis-quoted me the price and he would not honor what I was told. Overall, very frustrated with this practice.

Honestly, I'm not surprised by the reviews. Todd and Holly treat their staff very poorly. Staff is…read morefirm in their policies but when they are firm and a customer complains, then Todd and Holly have a problem then they take it out on the employee. Sadly, this was done so much over the course of time here. It seems that practice is not doing better. I ordered a pair of glasses and that order was canceled even though it was part of a benefit and I was guaranteed those glasses I was really hoping they would be successful and change the behavior for staff but sadly it seems to be a consistent issue that they will never learn from. It's no wonder why they are not able to sell their business like they have planned back in 2020. This is not to put down the owners. It is only to make awareness and hope that the behavior changes for future customers as well as that you can't fix a problem unless you're aware of it.

I'm not one to write reviews too often, but Linda at Regional Eyecare in Cottleville is just…read moreawesome. She helped me pick out frames, provided her honest opinions, and priced the various eyeglass/sunglass combinations I kept coming up with. She's so great, I ended up going back two months later and ordering 2 more pair! Dr. Younger was also great and I will continue going back to her. Linda is the main reason I will keep going back, though.

Had an eye Emergency and they were able to take me quickly and help me. They were all very friendly…read moreand professional. Liked very much

I cannot possibly put into words just how AWESOME this place is!!! If I could give them 10 stars I…read morewould! Dr. McCullough is the BEST Eye Doctor I've evver had! He figured out the real issue with my eyes that at 51 had NEVER been figured out! And believe me, I went to a LOT of Doctors before him! The Office Staff could not be more professional or nicer!!! Every single person there, clearly wants to be there and has passion in their work!!! I can honestly say that I ENJOY going to the EYe Doctor!!

I had my exam elsewhere, but I have VSP insurance and they are in network here. I cannot remember…read morethe name of the woman who helped me, but she was amazing. She was patient while I literally tried on every frame in the store and even more patient when I needed to run over and get my RX across the street. I never felt pressured or like I was being given a sales pitch. They even gave me a pen for coming in. I can't wait to pick up my new glasses this week AND I'll be taking advantage of their 50% off a second pair for some sunglasses.

I don't normally write reviews but felt the need to share my horrible experience for others to…read moreconsider. Overall the service for my exam was fine but when it came down to buying glasses the sales tactics were obvious and horrible. When I started to question the costs I was given diff excuses trying to justify why my glasses were sooo expensive, even when having vision insurance. They told me that buying the same glasses with my insurance would cost me more based on the funny math used for the lens and bundling pricing. Highly recommend taking your prescription to another company or online to save you a lot of money! Sad!

office has unethical billing methods: was charged a…read morefraudulent insurance co-pay: insurance knew NOTHING about fraudulent claim!

The office staff was stellar, though I found Dr. Hegyi to be a bit brisk. I was a walk-in today, so…read moreI was grateful that I could be accommodated quickly. I was a first timer to this location today, and I would not visit again, unfortunately. The front area looks like it has been renovated or updated fairly recently, but the building is old. The exam rooms are showing their age, and are not well insulated for sound, making them not as private as I'd prefer. The form I was asked read and sign, pre-appointment, could've been straight out of a comic strip... It was a copy of a copy of a copy, it appeared. Black and white, double-sided, and really streaky vertically. Almost impossible to read a line of it, especially given that I was there because I misplaced my last pair of readers a couple of hours before I walked in. So I asked the receptionist about the content, and the purple highlighted sections where I was to sign or initial, assuming it was typical pre-exam patient release form legalese. (It was.) BTW, I went in for a preventative annual eye exam, and as I only wear readers, I'm unable to speak to the experience of purchasing glasses there. Overall, a meh on the exam.

Spent a long time picking out my frames. They were marked and measured. Then when I came back to…read morepay for them they couldn't find them. After 2 days I got a phone call saying they found my frames. They had not. They pulled a similar pair off the shelf and tried pass them off as my frames. It was an absolute lie. This entire process was an absolute fiasco. And this will be my last visit to Clarkson Eye Care.