Dr. Gelner provides outstanding eye care and has for many years! She and her staff are great.

I'll start with the good: Dr. Gelner is a great doctor. She's friendly, attentive, and knowledgeable. My complaint has to do with the billing department/way my insurance was handled. I've had vision insurance for about 10 years now. I've had United for 4-5 years. Dr. Gelner gave me some trial lenses since I'd been having issues with driving at night. Because of this, I didn't order contact lenses that same day. When I paid my bill, I was charged an additional $85 'fitting fee' for my contacts. I paid it - I'm not sure why I didn't protest. I called my insurance company to ask about it and was told it was because I didn't order contacts on the day of the exam. The fitting fee is apparently part of your contact allowance. So, I was thinking they'd refund it when I ordered my contacts. Nope. I understand why I was charged initially. The office needs their fees in case I don't come back and order lenses. It seems that it would make sense to refund me when I actually order the lenses, though. For 10 years, I paid $30 for everything - $10 exam copay and $20 materials copay. This visit ended up costing me $115 ($10 exam, $20 materials, $85 fee). I feel like the employees should have been very clear with me that the $85 was non-refundable or that I had to order lenses that day. I would have never taken trial pairs if that was the case. $85 is a lot of money, at least for me. Very poor customer service, in my opinion. It's too bad because I like Dr. Gelner and I won't be going back. read more

This office is amazing! Dr. Gelner thoroughly examined my eyes, asked lots of questions, and did the same for my teenage daughter; as a result, she prescribed reading glasses for a problem previous optometrists had not caught. She is now reading much better. read more

I have been going to Pat for over thirty years - in fact, I moved to Colorado in 1995 and still come back to St Louis for Pat for my eye exams. Just won't trust anyone else with my vision! read more

Dr. Gelner is amazing! She is very knowledgeable in the field, explains everything in a very clear manner., and is always happy to answer questions during and after appointments. Even though I moved away from St. Louis years ago, read more

I've been going to Dr. Gelner since I was a child. They are always friendly, efficient, and knowledgable. I highly recommend their office!