I picked up my new glasses which I was so excited to receive. I opened the case and the sides of my…read moreglasses had glitter on them! The ones I had tried on before purchasing did not. I told the workers these did not look like my glasses. They showed me the floor model and sure enough, the floor model glasses did not have glitter because they have been worn down. The workers said I would have to pay to pick out a different pair. I think that's ridiculous considering it's an error on their part of having aged glasses on their floor that don't accurately represent what the customer is purchasing. Please assist.

Staff is extremely unhelpful and don't seem to understand basics of eyewear adjustments.read more

When we arrived for our appointments, my husband and I were immediately welcomed in and the team…read moreworking had a process that was smooth, consistent and well executed. There wasn't a time when we felt ignored or overlooked. I really enjoyed experiencing the enthusiasm and knowledge of everyone on the team. I appreciated the care and reassuring manner of Dr. Secoy. Before this appointment, my husband and I had been seeing a different specialist in a franchised business, and although the physician was knowledgeable and efficient, the set up there was very business minded, get them in, get them out and the sincerity and warmth was just not there. In conclusion, we had a great experience and look forward to continuing care with Dr. Secoy and the team.

I usually think you want the big office when it comes to health care. Less worry out getting…read moreappointments or vacations etc. Well after being a patient at a place that rhymes with larkson for years. When I needed them for an urgent visit they told me in about a month I could get in. My wife was a patient at Manchester Eye Care and Dr Secoy. Received a same day appointment and antibiotic prescription. Perfect follow up appointment and for years now Dr Secoy handles all my routine appointments and corrective lenses. Eyecare the way it should be! Cannot say enough great things about Manchester Eye Care.

Fantastic experience today. If you wear glasses run, don't walk to Warby Parker immediately. The…read moreselection and prices can't be beat. Their pricing includes frame, single vision lenses and scratch protection. Frames are sectioned off most either $95 or $145 all in. You can add blue light protection for $50 which is a must for us computer workers. And the sunglasses had several different colors for lenses to match your preferences. There was a deal 15% off 2 pairs so got a new pair of glasses and sunglasses for less than the last pair of glasses I bought and hated with insurance. They don't take insurance, but that's ok because their pricing is better all in than most insurance plans in my past experience. There is a 30 day return policy if you are not pleased with your selections one you get them. And a 6 month scratch cover on lenses. This place was bustling a steady stream of people in and out so plan accordingly.

The Warby Parker in Town and Country provided the GREATEST shopping experience I have ever had…read more Don't go anywhere else. Ask for Nick and you will be treated with kindness and respect and will end up with eyeglasses that are gorgeous and flattering. He is a genius!

They wouldn't take me due to a 10 min grace period and I was EXACTLY there at the 10 minute mark…read more Also there was absolutely no one Inside. Felt like they didn't want to service me due to my skin tone. Will never go back to this office again. Would give negative stars if I could.

Nick and his team where very patient in choosing the proper lenses for me. I recently went to a…read morecompetitor who showed no regard for my situation. Never went over my unique prescription with me to the extent Nick and his team did. Also got my prescription WRONG. Now I am seeing better now than when I didn't have to wear eyeglasses. Awesome experience!! Try them you will Love them!!

Excellent care and very professional. Dr Luken very nice. She was very thorough. I felt like I had…read morean overall good eye exam.

I love Dr Lucas; she's kind and supportive, patient and you know your prescription is right. The…read moreguy in the eyeglass clinic, on the other hand, is an a**h**e. Hovers, literally a step behind you, gives you bad eyeglass recommendations, and never gives you space to talk to your friend or decide for yourself what choice you want. Totally made me uncomfortable. Apparently Dr. Lucas said this is by design: she pays him to do this as glasses are frequently stolen. I'll never go back *because* of this guy.

Thanks to all at Clarkson Eyecare who have provided our family with eye exams and contacts &…read moreglasses over the year. THANK YOU, Sandy, to the repairs today. At the dog park, our dog dropped his tennis ball... apparently on top of a bee... when I picked up the ball, the bee took a minute to get moving then flew straight at my eyebrow and stung me... I swatted hoping he wouldn't sting me and would instead love on... I failed and he stung and surely perished... ... in the process I knocked my glasses off; with the recent lack of rain, the ground was dry and hard and both lenses popped out... my frames are metal at the top and the clear lower halves, with fishing line or similar clear material holding the lenses in... those were broken. I visited Clarkson and Sandy quickly whisked herself away with my glasses and was soon back with them cleaned and repairs and with new nose clips and looking like new... then she fixed my primary pair... wow... unexpected to be so quick and so thoroughly restored THANK YOU, SANDY!!!

What happened to this company??? My entire family got our…read moreeye exams, eyeglasses and contact lenses for over twenty years at the Ellisville location. However, now it is a circus/clown show filled with laziness, incompetence, and unprofessionalism. I even tried another location a while ago and it was even worse. What's wrong? -Poor customer service -Poor or no training of employees -Lazy scheduling practices -No looking at your own customer files -Unprofessional reception staff I'm done with Clarkson for good.

We've been patients for decades and Dr. Haring is one of the finest folks I know. But since the…read morepractice no longer belongs to him, his spirit of caring community and customer service is being slowly sucked out of the place. I will always come to him for my eye care, but my recent experience buying glasses was very disappointing. I was picking up my $1500 glasses and saw that they are offering a 40% discount on new glasses! I asked to have that applied to my $950 copay and they refused. Why? Because I used my insurance. Does it say that anywhere on the discount flyer? Nope. Not a whisper. It was very disappointing. Not because I didn't get the discount, but because I left there feeling incredibly disrespected and cheated. My hub and I will always see Doc for our eye care but they will never sell either of us another pair of glasses. 3/31/25: The utterly unresponsive response attached to this review actually makes it WORSE. No organization that "strives for 5-star" service acts like this. Now I've been disrespected AND dismissed. Learn from this, John D. If you aren't going to do something about your customers' complaints, don't be dismissive. Just say nothing.

My 3 kids and I have been patients here for several years and my husband recently became a patient…read moreas well. Today, I had a scheduled appt with my 15 year old daughter. We have always declined the optimap pictures, which is a little box you check on the paperwork. It has always said on the form, that if you decline the pictures, you will have your eyes dilated. ( Except during covid, they said it was required, so we all did the pictures at that visit.). The appt after that, we declined them and I asked Dr. Haring if my kids and I needed to do the dilation part of the exam, because the appt had wrapped up and it hadn't happened yet, but he said no, it's not necessary. Ever since, at each appt, we've done the same thing and we have never once been offered to dilate our eyes. I assumed they knew what they were doing and never questioned anything. At today's visit, the office manager tells me they have notes they've been keeping on me that I have refused dilation at every visit, which has absolutely never happened. I've never been to an appointment here without my kids having appointments as well. 18, 15 and 11. They have never been offered to have their eyes dilated either, nor have they ever witnessed me telling any staff member that I refuse having our eyes dilated. She started speaking to me as if I was some problematic patient, when we have been patients for years with no issues. Today they said insurance has changed and it's required to do one or the other, but that I cannot drive if I chose dilation. I was not sure what to do at that point. I didn't mind getting dilated today, I just was not sure about driving arrangements. I was also in complete shock that the office manager told me they have been keeping notes on me refusing dilation, something that I've never even been offered. In fact, was told it was not necessary at my second visit. I tried to figure out what was going on, but she refused to hear me out. The office manager was rude with me, telling me to chose or reschedule for January. Her tone and attitude towards me was completely unwarranted. She could not be bothered to try to remedy the situation. It's the most awful feeling being told you've done something that is completely false and having the office manager so unwilling to even hear what I was saying. She handled the situation so poorly. I chose to leave with my daughter without rescheduling. I prefer to find another office that does not keep false notes about patients and then treat them so terribly when they are surprised to hear that that's what's been happening. Why would they continue to see us, as patients, for so many years, if we refused something they required? Probably because it never happened, I've never refused anything. Why would anyone go to an eye doctor and not want the proper care? I don't even need contacts or glasses. I go to make sure my eyes are healthy. So unbelievably disappointed with how I was treated. Now that I am home, I wish desperately, I would have asked her "what in the world did I do for you to treat me this way?". Essentially calling me, a patient, a liar and not allowing the person she's made all these false notes about to try to figure out what in the world happened. I cannot describe the absolute disheartening feeling this woman left me and my daughter with. This family of 5 will find Eyecare elsewhere.

I had to switch doctors because my previous eye care provider no longer accepts my insurance. I…read morewanted a place with a nice variety of glasses and this place is it. Huge store with many options of Eyewear for the family. Once I saw the selection, I scheduled an appointment for me and my family with staff (you can also schedule online). They were able to accommodate a day and time that could fit everyone in within a reasonable date. The doctor is nice, thorough and really listens to his patients. Staff was friendly, patient and understanding as well. Some staff employee are new and still learning which causes a delay but we are also patient (us adults more than the kids). I totally recommend this place if you are looking for eye glasses as they have nice frames for all price points.

Always go to Ace, shes the best eye tech there. I live in a different state and she made sure I got…read morethe type of glasses that look amazing on me, made sure to pair on time and even went the extra mile to inspect before sending out. Mosr definitely need a raise!!!!!!

Attitude including a sincere desire to serve the patient; support staff were good--doctor not so…read moremuch

I couldn't ask for a better place and to be in better hands than at Optimized Eyesore. Dr Kelly is…read moreamazing as is the entire staff. Great selection of glasses and great TLC to the patrons!!!

I stopped in here on recommendation from my boyfriend's family - and let me tell you, after going…read morehere, you will never want to go to those mall-type eye doctors ever again! Dr. Bier was super friendly, and very, very thorough. You should expect to be here a while, and not rushed through like the drive-through Walmart places. He makes you feel super comfortable about asking questions, and explains them so you feel as if you know exactly what he's talking about. The staff was also super friendly, and chatted with me while I was waiting. If you're in the market for a new eye doctor, or haven't been in years, definitely try to get in to see Dr. Bier. They will also price match your contacts - so if you see them cheaper on 1-800-Contacts or another website, they will usually honor that price, and you can pick up your contacts there. Stop ignoring your eyes and come here!

I have never had an eye care center pay as much attention to me as Bier Eye Care does…read more Their eye exam is detailed - it lasted one hour. And I was very pleased with my new prescription. Definitely 5 stars.