Fantastic place. Very thorough refraction. My previous optometrist did not do a good job of trying…read moreto fix my astigmatism but this doctor did a great job really honing in on my correct prescription. I will be coming back. This is a great place. Shout out to Dr. Riley. You made my day with crystal clear vision. Thank you for being so precise!

I would certainly like to commend David P. Prange, O.D. for Family Eye Care…read more I am a 70 year old retired Ozark Air Lines/TWA MD-80 Captain and my vision has always been of utmost importance to me. I found Dr. Prange to very professional, courteous, and thorough with my Eye Examinations and would recommend him highly to anyone seeking Eye Care. Sincerely, Bill Calvert

Beware of Bait-and-Switch Sales Tactics at This Location…read more THE SALE: We specifically requested premium Crizal HR coatings and XTRActive Polarized Transitions lenses that would darken while driving. THE "WAIT 3 MONTHS" TRAP: When the lenses didn't darken in the car, staff told us to give them three months because they would get darker over time. We followed their advice, which pushed us past the 30-day window. THE REVEAL: Within two months, the lenses were also severely scratched. When we later reviewed the order with LensCrafters, we discovered we had received neither the Crizal HR coating nor the XTRActive Polarized Transitions lenses we specifically requested and were told we were getting. THE BLAME: Management then told us we were past the 30-day return window, wanted about $1,400 for replacement lenses, and said we should have caught the abbreviated product descriptions on the receipt. You shouldn't need an optometry degree to decode a receipt and make sure the salesperson ordered what was requested and promised. This is about trust, and LensCrafters completely lost ours.

Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

Horrible experience. I was a patient for several years-first few years OK but went south two years…read moreago. Didn't order my contact on a timely basis so there were insurance issues. Last straw was with my recent glasses prescription--their office sent an outdated prescription to the lab so that my new glasses have an old prescription. To correct it, they sent someone else's prescription to the optician. The optician caught it but I was still out of pocket for the replacement lenses. The office staff is incompetent and disorganized and the Dr. did not accept responsibility for her team's errors. Would not go to Clarkson Eyecare for anything ever.

I was in my early 40's when I finally got LASIK. Wish I would have done it sooner. I went from…read moredepending on contacts to see (-6 in both eyes) to seeing very well. I was told I was a candidate by Dr. Hubbard and then my LASIK was done by Dr. Thiessen. The surgery is surprisingly quick. Do yourself a favor and don't believe the skeptics. LASIK is worth it for folks born with bad eyesight like me. Just go to a reputable business like this one and follow the Doctor's after-care advice.

Dr. Cusumano runs an exceptional practice; he is kind, thorough, and knowable. The time Dr…read more Cussamano takes to insure you get the perfect prescription is greatly appreciated. The frame selection at Cusumano Vision Center terrific. There is a wide variety of styles, colors, and name brands to choose from. I particularly have a smaller face and was able to find three glasses that fit exceptionally well. Normally I have trouble finding one pair, let alone three pairs! When I narrowed it down to my three pairs the staff was patient and kind to give me feedback on each pair. Dr. Cusumano even came out to join to see "the finished product" of my glasses selection. I would highly recommend Cusumano Vision Center to everyone!

Attitude including a sincere desire to serve the patient; support staff were good--doctor not so…read moremuch

When we arrived for our appointments, my husband and I were immediately welcomed in and the team…read moreworking had a process that was smooth, consistent and well executed. There wasn't a time when we felt ignored or overlooked. I really enjoyed experiencing the enthusiasm and knowledge of everyone on the team. I appreciated the care and reassuring manner of Dr. Secoy. Before this appointment, my husband and I had been seeing a different specialist in a franchised business, and although the physician was knowledgeable and efficient, the set up there was very business minded, get them in, get them out and the sincerity and warmth was just not there. In conclusion, we had a great experience and look forward to continuing care with Dr. Secoy and the team.

I usually think you want the big office when it comes to health care. Less worry out getting…read moreappointments or vacations etc. Well after being a patient at a place that rhymes with larkson for years. When I needed them for an urgent visit they told me in about a month I could get in. My wife was a patient at Manchester Eye Care and Dr Secoy. Received a same day appointment and antibiotic prescription. Perfect follow up appointment and for years now Dr Secoy handles all my routine appointments and corrective lenses. Eyecare the way it should be! Cannot say enough great things about Manchester Eye Care.

I have been visiting Dr. Keller for about 7 or 8 years and I am very satisfied with her care and…read moremanner. She treats patients with care and respect. The office staff, particularly Maddie, is very friendly and cares for the needs of the patients. What I don't care for (and this is not reflection of Dr. Keller) is the Clarkson Eyecare way of pushing their doctors to recommend procedures that may or may not be necessary. Again, this is not reflection of the care of Dr. Keller, I just don't like the Clarkson method of selling procedures to clients. I have changed eye doctors. Again this is not reflection of Dr. Keller. The doctor I am moving to comes highly recommended from a fellow pilot and the location is more convenient.

They do not know how to bill properly and they will argue with you when they are wrong. I had to…read morecalling the billing department where they verified they were wrong but couldn't make them correct the issue. This is not a reflection on the Dr. but more to the staff that work there. They continued to give me incorrect info on multiple items and finally switched to another eye Dr. office that knew how to bill and take care of their patients.

We've been patients for decades and Dr. Haring is one of the finest folks I know. But since the…read morepractice no longer belongs to him, his spirit of caring community and customer service is being slowly sucked out of the place. I will always come to him for my eye care, but my recent experience buying glasses was very disappointing. I was picking up my $1500 glasses and saw that they are offering a 40% discount on new glasses! I asked to have that applied to my $950 copay and they refused. Why? Because I used my insurance. Does it say that anywhere on the discount flyer? Nope. Not a whisper. It was very disappointing. Not because I didn't get the discount, but because I left there feeling incredibly disrespected and cheated. My hub and I will always see Doc for our eye care but they will never sell either of us another pair of glasses. 3/31/25: The utterly unresponsive response attached to this review actually makes it WORSE. No organization that "strives for 5-star" service acts like this. Now I've been disrespected AND dismissed. Learn from this, John D. If you aren't going to do something about your customers' complaints, don't be dismissive. Just say nothing.

My 3 kids and I have been patients here for several years and my husband recently became a patient…read moreas well. Today, I had a scheduled appt with my 15 year old daughter. We have always declined the optimap pictures, which is a little box you check on the paperwork. It has always said on the form, that if you decline the pictures, you will have your eyes dilated. ( Except during covid, they said it was required, so we all did the pictures at that visit.). The appt after that, we declined them and I asked Dr. Haring if my kids and I needed to do the dilation part of the exam, because the appt had wrapped up and it hadn't happened yet, but he said no, it's not necessary. Ever since, at each appt, we've done the same thing and we have never once been offered to dilate our eyes. I assumed they knew what they were doing and never questioned anything. At today's visit, the office manager tells me they have notes they've been keeping on me that I have refused dilation at every visit, which has absolutely never happened. I've never been to an appointment here without my kids having appointments as well. 18, 15 and 11. They have never been offered to have their eyes dilated either, nor have they ever witnessed me telling any staff member that I refuse having our eyes dilated. She started speaking to me as if I was some problematic patient, when we have been patients for years with no issues. Today they said insurance has changed and it's required to do one or the other, but that I cannot drive if I chose dilation. I was not sure what to do at that point. I didn't mind getting dilated today, I just was not sure about driving arrangements. I was also in complete shock that the office manager told me they have been keeping notes on me refusing dilation, something that I've never even been offered. In fact, was told it was not necessary at my second visit. I tried to figure out what was going on, but she refused to hear me out. The office manager was rude with me, telling me to chose or reschedule for January. Her tone and attitude towards me was completely unwarranted. She could not be bothered to try to remedy the situation. It's the most awful feeling being told you've done something that is completely false and having the office manager so unwilling to even hear what I was saying. She handled the situation so poorly. I chose to leave with my daughter without rescheduling. I prefer to find another office that does not keep false notes about patients and then treat them so terribly when they are surprised to hear that that's what's been happening. Why would they continue to see us, as patients, for so many years, if we refused something they required? Probably because it never happened, I've never refused anything. Why would anyone go to an eye doctor and not want the proper care? I don't even need contacts or glasses. I go to make sure my eyes are healthy. So unbelievably disappointed with how I was treated. Now that I am home, I wish desperately, I would have asked her "what in the world did I do for you to treat me this way?". Essentially calling me, a patient, a liar and not allowing the person she's made all these false notes about to try to figure out what in the world happened. I cannot describe the absolute disheartening feeling this woman left me and my daughter with. This family of 5 will find Eyecare elsewhere.

AVOID THIS LOCATION. The level of professionalism at this facility is far below what patients…read moreshould expect. We clearly stated that we were not getting contact lenses, yet they still enrolled us in a Sunbit loan for over $1,000 tied to a 12‑month contact lens prescription we never asked for. They also failed to enter our insurance information, which appears to be why our basic exam was billed at an unusually high amount and not covered. We confirmed this after speaking with both Billing and Insurance on the same call. It's concerning that they were able to add us to a loan without issue, but now claim they cannot remove us from it. We're now stuck dealing with the loan provider ourselves, all because the office processed a contact lens prescription we explicitly declined. And yes, this has already been escalated to an attorney who is on standby. Customer service has been disappointing on both the Sunbit and Clarkson sides trying to get this resolved. There needs to be real accountability for situations like this. UPDATE: After the Clarkson manager told us to call Sunbit to cancel the loan, Sunbit informed us that Clarkson must submit documentation in order for the cancellation to happen. So now Clarkson is holding the eight boxes of contacts they ordered, despite us clearly stating we did not want them and we are still stuck with a $1,000 loan we never agreed to. FOLLOW‑UP TO OWNER: We resolved this issue on our own over a month ago, and we're only now receiving a response in April. Neither the in‑store team nor the corporate office offered any assistance, and although we were told a district manager would contact us, that never happened. You don't need glasses to see that you're more focused on making a quick buck than actually addressing the issue. If you were genuinely committed to rebuilding trust, you would have reached out long before now, and the fact that we're heading into July makes that pretty obvious. Save yourself the headache and look elsewhere for eyecare. This place is all about sales, not service.

Dr Schwamb is excellent ,however found office staff unprofessional and rude .Won't be back at…read morethis location ever again for eye care exam or for new glasses. Searching for another eyecare office in the Chesterfield /Town&County location.