TL;DR: The customer service at this Sunglass Hut is terrible. Go to St Louis Galleria for a much better experience.
The customer service at this particular Sunglass Hut was terrible. I purchased a pair of sunglasses from a Sunglass Hut while on business in Ohio. After wearing the glasses for a couple of days, I decided they weren't worth the price I initially paid for them. I put them in the case they came in and waited till I got back to the St Louis area to return them. I went to this particular Sunglass Hut location and I told the clerk I'd like to return them. She asked if I wanted an exchange, I said no. She them proceeded to clean the already cleaned glasses for about 3 mins (which is really a long time cleaning glasses). She kept looking at them funny and even pulled out the same pair of glasses from her inventory to compare. She then told me there was a scuff and pointed to a smooth, mirror-finished lens. She asked me if I could see it and I could not. She took a picture of the lens and texted it to her manager (she said she did, but I don't know for certain) and her manager told her to refuse the refund. I was very upset because I could not see a scuff or anything resembling a scuff and I know I did nothing that would scuff the glasses while in my possession. All I could think of is that this must be a tactic they use to make it seem like you have 90 days to return an item, but really try to make it very difficult and force you to give up. Anyway, I went to the Sunglass Hut in St Louis Galleria where the clerk cleaned and inspected the glasses and provided me a full refund, restoring my faith in the Sunglass Hut company. read more