This is fantastic shop. I have been working with Chuck and the shop for several years. I am back…read morefor any items I need for my bike. They have tuned my bike annually for over 10 years and I have never had a problem. There are a lot of bike shops around but very few that take the time to listen to you needs then provide a solution so quickly. A truly excellent business.

The guys at the service desk were great. Great price for fixing my tires. Thank you for getting me…read moreback on the trails.

I rarely leave negative reviews, but this experience at Trek Ballwin was extremely disappointing…read more I have owned Trek bikes for the past 30 years, which makes this experience even more frustrating. I brought in my nearly new $4,000 mountain bike after the rear brake stopped working during my first ride in Colorado. Before that trip, the bike had only been ridden for about one hour, and the ride in Colorado lasted only about 45 minutes before the rear brake failed. The entire purpose of this trip was to go mountain biking, and my very first ride was on black-rated trails. Losing my rear brake in that environment was not only incredibly frustrating but also dangerous. I was forced to rely almost entirely on my front brake while descending technical terrain, which is far from ideal and significantly increases the risk of crashing. Instead of enjoying the bike the way it was designed to be ridden, the brake failure essentially ruined the mountain biking portion of my vacation. At first, the service technician was helpful while inspecting the bike. After the inspection, though, I was told it needed both a brake bleed and a new chain, with the total coming to around $200 before applying our service voucher. I asked why a bike with less than two hours of riding would already need a new chain and why the brakes had failed in the first place. Instead of giving a clear explanation, the technician implied that we didn't know how to maintain the bike and insisted that I had ridden it much more than I said. When I asked if he was calling me a liar, he responded that he'd been doing this for a long time and could tell how much the bike had been ridden. He then said he could either help us or not help us. The entire conversation became condescending and unprofessional. I wasn't arguing about paying for legitimate repairs--I simply wanted an explanation for why such an expensive, lightly used bike needed them. Instead, I felt like I was being accused of lying and talked down to while the technician continued to make sarcastic remarks throughout the interaction. After this experience, I have no intention of buying another Trek bike. Between having a major brake issue on a bike with less than two hours of riding and then being treated disrespectfully when I asked reasonable questions, I left with very little confidence in both the product and the customer service. After 30 years of owning Trek bikes, I expected far better. This experience has completely changed my opinion of the brand and the way its customers are treated.

Nice guys, great service. Called then drove from Fort Leonard Wood w/young Soldier who had back…read moretire blowout on his gravel bicycle w/e-assist. Staff was extremely nice, performed service and answered my concerns about damage to rear fender w/red safety light which was damaged by blowout, did not upsell unnecessary equipment (I agreed to inner tube, rear light, and brake pads) -- work completed and out of there in 1+ hours under $100

Mike was terrific in fixing my grandsons bike , on same day i brought it in. He said he would try…read moreto get to the bike in between other work that was on the list for repairs. He called 4 hours later to say it was ready for pickup. Great service , would advise anyone who has problem, use his shop for repairs or buying a new bike. Very knowledgeable about bikes and care for them. thank you Mike and your MOM for great service.

Great place with knowledgeable friendly service to keep your bike in top condition or to purchase a…read morenew one!

This review is only for bike rentals, not for the actual shop. This is a great place to rent a bike…read morefor a ride around Forest Park. While they basically only have hybrid bikes (no road bikes), the park is small enough (only about 7 miles around) that you really only need a hybrid bike to see it. They have a selection of different hybrids in various sizes, and my bike worked fine. You also get a lock and helmet with your rental. Pricing is competitive ($10 an hour, with discounts for renting all day), and the checkout process is quick and easy. Staff is knowledgeable and will give you riding advice (getting to the park can be tricky). They are about a 10 minute walk from the subway line or the park entrance.

Nice experience, when there without appt and dropped off the bikes for a tune up, picked them up a…read morefew days later and took the for a ride around Forest park over the weekend. They feel great, appreciate the work they put on them! Totally recommended, might be back for some accessories. Go and check it out, they also sell and rent bikes, in case you have some friends and in town and want to show them the park.

I walked in there with a small problem that was promptly fixed and walked out of there with a giant…read moresmile thank you all.

On my last visit to St. Louis, I wanted to see what mountain biking might exist. After calling a…read morefew local shops, I found Big Shark to offer high-quality hard tail mountain bikes that were new this season. When I got to the shop, Casey made sure that I understood the best of what I could access and what I'm unexpected. Seeing that the website was a little confusing in terms of pricing, he rented me the bike at the lowest price point, at least $25 less than it would've been. When I got to the trails the next day, they were technically interesting and worth the rental. Thank you, Casey and Big Shark.

One of the COOLEST secrets in St Louis for parents!…read more Shhhh. BWorks offers FREE classes for kids! My kids took a six week Learn to Ride course completely free. Both kids were riding safely and confidently when they were done. After that, we did the six week Earn A Bike classes where they learned how to build and maintain their bikes, and learned road safety. At the end, they got to keep their bikes! For Free! It was such an incredible experience. My kids loved their teachers. They had so much fun learning and riding. And now they are zooming around!

My first visit was favorable. I was here to check out BWorks rather than purchase; I'd looked…read moreonline at their available bikes. They have dozens of road, mountain, hybrids, and cruisers for sale. BWorks sells used items. Donated bikes are repaired and resold, or chopped up for parts to tune other bikes. Funds go to help inner city youth gain job skills. However, I am looking to replace a bike inexpensively since the frame of my road bike broke after 25 summers of often jarring country roads. BWorks staff were helpful in guiding me not only to available bicycles in my size, but others that would be ready for sell in two weeks or less. Prices are very reasonable, but don't expect new like condition. In addition to two-wheelers BWorks has all kinds of parts, clothing, and cycling paraphernalia for sale.

Awesome and trustworthy service, knowledgeable sales team, and a great selection of bike options…read more(kids, mountain, electric, gravel, hybrid, road, ...etc.).

We were looking for e bikes and was in the area so we stopped in. They were attentive and didn't…read morerush us, even they knew we weren't into buying.

La Berta saved the day for me when a surprise BMX gift was coming in the mail while I was out of…read moretown, which I didn't want the person to see. He happily allowed me to divert the package to his shop for assembly. He assembled it quickly and let me send my spouse on a fake mission to his shop to be surprised by the shiny new BMX sitting in there. It was so nice to have someone actually respond to this via email and coordinate so well with me. There are a lot of things I hate about living in Soulard but this bike shop is easily in the 'great' column!

It really pains me to do this, but... I had heard so many great things about Matt LaBerta. When a…read morecrack in the frame was discovered on my 2015 Raleigh Clubman, I had no qualms about leaving it with him. He originally stated in early January of 2022 it would take 2 to 3 months - TOPS. By the end of March, I was beginning to wonder and shot off an email. He stated with recent "equipment failures" at his shop, he was running way behind. A little communication here would've gone a long way. Would it kill ya to send out emails to customers letting them know? The bike was picked up on April 30, 2022. Now for the disgusting part; realizing the saddle height was a tad too high, I went to loosen the retaining bolt. It snapped in half. OK...OK...the bike is almost 7 years old. It could've happened at any time. But, the seat-post itself was very hard to move up or down. Upon finally getting the seat-post extracted, I was SHOCKED to see & feel there was NO lube or grease either on the seat-post or in the tube. The crack he repaired was at the junction of the seat-post tube & the top tube. Anyone with cycling knowledge whatsoever knows better. Good way for that seat-post to rust over time & get seized inside the tube - permanently!