Called to set an appointment - woman on the phone was short and rude. She mumbled something about…read morehow I had to send my insurance card in - to what or how, I have no idea - and offered no guidance or courtesy. Not the best way to welcome a new customer. I'll be finding another eye care place that has employees with at least a little customer service skills. I'll never understand why so many places hire employees like this, as they cost you so much business.

My doctor of 25 years recently retired and I had to find a new optometrist. I was uneasy about…read morechanging doctors after so many years. A fellow employee recommended Dr. Vricella at Fenton Family Eyecare. I could not be happier. Excellent, state-of-the-art equipment. Friendly and knowledgeable staff and a FANTASTIC optometrist. I highly recommend Fenton Family Eyecare.

hussey eye care is very professional and friendly place that makes you feel like family. The office…read morestaff are professional, friendly and truly care about you and your eye health. Dr Hussey made me feel at ease during the eye exam and the various eye test given, he was very informative as to what he was doing and what the test were for. I was very satisfied with my visit. I was able to get a copy of the test reports to share with my doctors.I would highly recommend his office to others

It took 5 weeks to receive my glasses due to a "lost in the mail" reason. I find this unacceptable…read morewithout a cash reimbursement from Hussey Eyecare. Was told by phone at 3 weeks they would "make it right". I got nothing. Will not be a return patron. Trust issues. RG Lake St Louis

Literally cannot say enough about this entire clinic. I followed Dr. Miles from her former…read morepractice, and I am SO glad I did. Complete transparency, Dr. Miles is always fantastic, but the staff at her old location was not. The ENTIRE staff at Kirkwood Eye Associates is fantastic! They are always super helpful and go out of their way to ensure you have a great visit and don't leave with a bunch of unanswered questions. They take as much time as needed to walk you through everything, explain everything and what I like most is there is never pressure to spend money. In fact, they suggest ways to save you money in a lot of cases. If you need contacts, glasses, whatever - look no further, Kirkwood Eye Associates is the best!

I've gone to Dr Biondo since the day he opened shop, in Kirkwood…read more Dr Biondo is very knowledgeable and professional. His assistant, Lauren, is first-rate, as well, Both have been very thorough and patient, in assisting me w/the twists and turns, in my journey w/dry eye and Scleral lenses.

I'm not sure what my doctor's name was but she was unable to print a copy of my retinal scan. As a…read morediabetic, I have been keeping copies of these images for years, for trend analysis and to provide to my primary care physicians and flight surgeons. She told me she didn't know how to provide a copy for me and that my other doctors wouldn't know what they were looking at anyway. I found this very unprofessional and unresponsive to a patient's needs/request. This was the first time my request has been denied. Since there are so many optometrists/ophthalmologists to choose from, I will be taking my business elsewhere

Every appointment time is busted. I waited for an eye checkup for 45 minutes after my appointment…read morestart time and realized I was excited that it was one of the quicker ones. So if you really don't mind sitting in a room for an hour when you have set an appointment time, then this place is the one for you. I'm thinking about getting lasik just to stop going to the eye doctor.

We've been patients for decades and Dr. Haring is one of the finest folks I know. But since the…read morepractice no longer belongs to him, his spirit of caring community and customer service is being slowly sucked out of the place. I will always come to him for my eye care, but my recent experience buying glasses was very disappointing. I was picking up my $1500 glasses and saw that they are offering a 40% discount on new glasses! I asked to have that applied to my $950 copay and they refused. Why? Because I used my insurance. Does it say that anywhere on the discount flyer? Nope. Not a whisper. It was very disappointing. Not because I didn't get the discount, but because I left there feeling incredibly disrespected and cheated. My hub and I will always see Doc for our eye care but they will never sell either of us another pair of glasses. 3/31/25: The utterly unresponsive response attached to this review actually makes it WORSE. No organization that "strives for 5-star" service acts like this. Now I've been disrespected AND dismissed. Learn from this, John D. If you aren't going to do something about your customers' complaints, don't be dismissive. Just say nothing.

My 3 kids and I have been patients here for several years and my husband recently became a patient…read moreas well. Today, I had a scheduled appt with my 15 year old daughter. We have always declined the optimap pictures, which is a little box you check on the paperwork. It has always said on the form, that if you decline the pictures, you will have your eyes dilated. ( Except during covid, they said it was required, so we all did the pictures at that visit.). The appt after that, we declined them and I asked Dr. Haring if my kids and I needed to do the dilation part of the exam, because the appt had wrapped up and it hadn't happened yet, but he said no, it's not necessary. Ever since, at each appt, we've done the same thing and we have never once been offered to dilate our eyes. I assumed they knew what they were doing and never questioned anything. At today's visit, the office manager tells me they have notes they've been keeping on me that I have refused dilation at every visit, which has absolutely never happened. I've never been to an appointment here without my kids having appointments as well. 18, 15 and 11. They have never been offered to have their eyes dilated either, nor have they ever witnessed me telling any staff member that I refuse having our eyes dilated. She started speaking to me as if I was some problematic patient, when we have been patients for years with no issues. Today they said insurance has changed and it's required to do one or the other, but that I cannot drive if I chose dilation. I was not sure what to do at that point. I didn't mind getting dilated today, I just was not sure about driving arrangements. I was also in complete shock that the office manager told me they have been keeping notes on me refusing dilation, something that I've never even been offered. In fact, was told it was not necessary at my second visit. I tried to figure out what was going on, but she refused to hear me out. The office manager was rude with me, telling me to chose or reschedule for January. Her tone and attitude towards me was completely unwarranted. She could not be bothered to try to remedy the situation. It's the most awful feeling being told you've done something that is completely false and having the office manager so unwilling to even hear what I was saying. She handled the situation so poorly. I chose to leave with my daughter without rescheduling. I prefer to find another office that does not keep false notes about patients and then treat them so terribly when they are surprised to hear that that's what's been happening. Why would they continue to see us, as patients, for so many years, if we refused something they required? Probably because it never happened, I've never refused anything. Why would anyone go to an eye doctor and not want the proper care? I don't even need contacts or glasses. I go to make sure my eyes are healthy. So unbelievably disappointed with how I was treated. Now that I am home, I wish desperately, I would have asked her "what in the world did I do for you to treat me this way?". Essentially calling me, a patient, a liar and not allowing the person she's made all these false notes about to try to figure out what in the world happened. I cannot describe the absolute disheartening feeling this woman left me and my daughter with. This family of 5 will find Eyecare elsewhere.

Injured my eye and got a referral from Primary Care Physician to go here. They were able to squeeze…read moreme in same day since I had a bad injury. Tech could work on her bedside manor a bit as she told me I would most likely have permanent scarring. Dr Polk was much more optimistic and treated me well. After a week vision was back to normal and 10 days later getting even better. Great care from Dr. Polk!

I have been a patient here for over a decade. This is a premiere office practice. Dr. Davidson is…read morekind, professional, efficient in time and very gentle with eye exams. The staff is also very friendly and kind in addition to being professional. The annual eye exam requires dilation of the eyes, which takes a little time, and then come all the measurements. Every single staff member I encountered was kind, and efficient. I look forward to laughing with them every year. This is a great run practice and I recommend it highly. They also run the eye glass/vision shop in St. Clair Hospital. The vision shop is a hoot! They have so many frames to choose from , are extremely helpful in telling you which ones compliment you and which ones don't (which I really appreciate). You can also just take your glasses in for a refit if something is wrong. I recommend Dr. Davidson and the optical shop highly!

Came in for contacts and glasses. They somehow "forgot" to put the order in to the lab for my…read morecontacts. For weeks and weeks I followed up only to be given the runaround each time by whomever answered the phone and put me on hold while they pretended to look into it. By the time some finally actually bothered to check and look into the delay, I'd had to wait over a month for my contacts. I was also not happy at all with the quality of the glasses. They are flimsy and like looking through frosted glass. I would never go back here or to any Clarkson. Eyecare.

I've been going to this location for about 15 years. I love the staff - they are helpful and…read morefriendly. Both Dr. Bissell and Dr. Menzel are personable and excellent doctors. O highly recommend!

When we arrived for our appointments, my husband and I were immediately welcomed in and the team…read moreworking had a process that was smooth, consistent and well executed. There wasn't a time when we felt ignored or overlooked. I really enjoyed experiencing the enthusiasm and knowledge of everyone on the team. I appreciated the care and reassuring manner of Dr. Secoy. Before this appointment, my husband and I had been seeing a different specialist in a franchised business, and although the physician was knowledgeable and efficient, the set up there was very business minded, get them in, get them out and the sincerity and warmth was just not there. In conclusion, we had a great experience and look forward to continuing care with Dr. Secoy and the team.

I usually think you want the big office when it comes to health care. Less worry out getting…read moreappointments or vacations etc. Well after being a patient at a place that rhymes with larkson for years. When I needed them for an urgent visit they told me in about a month I could get in. My wife was a patient at Manchester Eye Care and Dr Secoy. Received a same day appointment and antibiotic prescription. Perfect follow up appointment and for years now Dr Secoy handles all my routine appointments and corrective lenses. Eyecare the way it should be! Cannot say enough great things about Manchester Eye Care.

Years ago my family & I started at the Richmond Heights office. It was a beautiful space and the…read morestaff were friendly and efficient. Dr LaPointe was great: friendly & knowledgeable, joked around and made good use of our time. We all came here for a number of years. Bill in the eyeglass department was great and the younger blond woman at the front desk but she eventually left. Then we tried the Watson location since it was a bit closer to our new home. This was a very different experience: the office staff not as friendly or personable. Chloe was terrific but wasn't always at this location. It just keeps going down hill here, unfortunately. It boggles the mind that they keep the same front desk staff who refuse to smile and don't look or act like they want to be there. It's all gloom & doom in there now. We would sometimes go back to the RH location, but it wasn't the same either.

I finally found an eye care place where no one pressured me about upgrading my prescription. The…read morestaff was friendly and got me in for an appointment pretty quickly. What really surprised me was that after picking out my glasses, the whole visit cost me under $150. If you have VSP, I'd recommend this place. I'll be going back every year for my eye exam.