I was assured at the time of service that I was paying the full amount I owed. Three months later I was billed an additional $111 with no explanation as to why. Despite multiple calls to the office in Fenton, reaching out via the AI bots, calling their billing number (what a joke) and physically going into the office multiple times, i could not get an explanation. Each of the four contacts with the local office I was told they needed to investigate further and assured me they would call me back. Nope--not even once did they do what they said they would. From reading other reviews of Clarkson, it seems that ignoring billing questions could be a corporate issue, perhaps it is even a corporate strategy. To wear people down so they pay or turn the account over to a collection agency. Very poor way to run a business because word gets around. And to add to all of this frustration, the glasses they sold me that are supposed to be scratch resistant are way more scratched than the previous glasses I wore for over four years. read more

My family and I have been a customer of theirs for at least 8 years now. Never had an issue until the last appointment in Jan of 2026. All the exams and services provided were the same as before, my insurance is the same as before, yet I got a bill for an additional $189. When I called to inquire, I was told that a picture that was taken was coded under my health and not vision insurance. I asked why is that the case now considering it has not been such for years and got no answer. Needless to ay all three of us will be finding another provider. read more

Came in for contacts and glasses. They somehow "forgot" to put the order in to the lab for my contacts. For weeks and weeks I followed up only to be given the runaround each time by whomever answered the phone and put me on hold while they pretended to look into it. By the time some finally actually bothered to check and look into the delay, I'd had to wait over a month for my contacts. I was also not happy at all with the quality of the glasses. They are flimsy and like looking through frosted glass. I would never go back here or to any Clarkson. Eyecare. read more

I've been going to this location for about 15 years. I love the staff - they are helpful and friendly. Both Dr. Bissell and Dr. Menzel are personable and excellent doctors. O highly recommend! read more

I was in and in under an hour for my annual eye exam. I arrived about 10 minutes early and they took me right away. Sarah the op assistant got me through all of the machines quickly and very pleasant personality. Dr. Bissell was very personable. Having not seen her in a year she still asked me about my job which I appreciated. They explained everything in a way that I could understand. They had a good selection of affordable glasses for me to choose From. read more

I've always had bad experiences here. I just waited 35 minutes past my appointment and not a single worker spoke to me. I am switching places unfortunately read more

15 year client of this location, lost one of my last set of contacts, since it had been over a year they wouldn't give me another set to hold me over until my appointment, even tho my prescription has been the same for 10 years read more

Broke these glasses last night working on a car. Jokingly said, ' can u fix these in 4 minutes?' They did! Thank you , 'Ladies of Clarkson Eye Care' Fenton. read more

Clarkson Eyecare - Cheaters - Eyewear & Opticians Near Me - Fenton, Missouri

So I had already had an appointment for an eye exam here and I read the reviews which were not that great. But I went anyway and I am SO glad I did. Dr. Bissell was absolutely wonderful. She answered all of my questions, was very friendly and personable. The entire staff could not have been any nicer. I was in and out in an hour. I will definitely be back to see Dr. Bissell and her team. read more

Stopped by to inquire about replacing a damaged lens on my glasses purchased at this location. I was met with annoyance by a gentleman that obviously would have preferred to finish his lunch than help an inconvenient customer. I had to insist he price the replacement out as I browsed frames in case I needed an entirely new pair. This employee's demeanor was very gruff. I felt as though I was intruding. Needless to say I went to a nearby competitor to make my purchase. I was treated there the way one would expect - with friendliness, humor and respect. I will say that in the past, Wanda at Clarkson has been fabulous. I wish she could have helped me instead of Mr. IHatecustomers. read more

I have been a patient of Clarkson Eyecare for nearly ten years. They have always previded excellent service and complete eye exams. This afternoon I walked in with a pair of cheap sunglasses I purchased elsewhere. A screw had fallen out and one of the lenses was loose. I asked the person at the desk if there was any chance they had an extra screw to repair the sunglasses. She took the glasses to the back room and came back in a few minutes. Not only were the sunglasses repaired but she had tightened the other screws and cleaned the lenses. She never asked if I was a Clarkson patient. She just helped me out. This is the kind of service that will keep me as a customer forever! read more

Plain and simple, you should not have to wait a month to get your glasses. Did an eye exam, picked frames, ordered lenses. Told it would take 7 -14 days (or something close, I don't recall exactly). It took nearly the full two weeks and then they were made wrong; one of the lenses was falling out of the frame. So, they had to start over. We are going on a month now and still no glasses. I had been happy with Clarkson in my previous couple of experiences with them, but I think I'll be headed elsewhere next time I need to get a new pair. Really frustrated and disappointed. EDIT/UPDATE: Lens cracked as they were fitting me with the new frames. The did a free upgrade of lens material and put a rush on the remake. That was August 12. Here we are in September and they are telling me it'll be about another 10 days. Unbelievable! The employees at this locations are very nice and very helpful, offer me free stuff, etc.. That's all great, but what I really want is my glasses. The lab absolutely sucks! It's a joke. I'll never do business with Clarkson again. Ordered glass in early July, 2 months later I still don't have them. What a joke! read more

Stephen V. Menzel, O.D. is my favorite Eye Care professional of all time! The entire staff in general is well-mannered and helpful. GREAT to have such a high quality service available in my own ZIP code! read more

The entire staff is very friendly and professional, I've never had any trouble and they are always very helpful. I've been going to get my eye exams from Dr. Menzel for at least 7-8 years. They also have a good selection of frames from which too choose. read more

The Fenton office and staff are excellent, professional and friendly! Always enjoy our yearly visits with Dr. Menzel

The manager was AMAZING! (Julie) and my doctor was very comforting and knowledgeable, (nick) my consultant was kind, honest and patient.... entire front desk was so happy and helpful! read more

Imagine going in for a non routine eye issue, allergic reaction, the Dr. examines you and prescribed medication and tells you to come back in a week. You pay the co-pay and leave. Eyes get better, redness gone, but you go in anyway. Dr just looks at you and says it looks fine waiting for him took longer than the re-evaluation. Surprise, that 5 minute re-eval cost is BILLED. Unbelievable! I really never paid attention to all the negative reviews, apparently they aren't exaggeration. So after over twenty years of Clarkson and all the referrals... my family and I won't be going back. read more

Would give zero stars if I could. During the process of getting my glasses updated, the Optometrist also "diagnosed" me with Macular Degeneration in both eyes (this is a disease which may easily lead to lose of central vision and legal blindness). Scared the crap out of me. Fortunately I went to a real Doctor (Ophthalmologist) the following week for a second opinion and was blessed to find out that they misdiagnosed me. I do NOT have Macular Degeneration and there is no indication I ever will. ONLY use Optometrists for eye glasses or contacts and NEVER trust them for any medical diagnosis. read more

I have read the many negative reviews about Clarkson Eyecare and I want to share my own bad experience. I had previously visited a Clarkson location in Chesterfield and had a great experience, so when it came time for me to address my need for contacts, I decided to again go with Clarkson. Unfortunately, this time I chose the office of Stephen V. Menzel, O.D., at 699 Gravois Bluffs Blvd., Suite B., in Fenton, MO 63026. Their phone number is (636) 349-3005. When I arrived, the woman who first helped me was very pleasant. We discussed contact prices and options, and discussed fees that were not refundable. So far, so good. I had my exam and the woman who helped me at this point was fine, as well. The doctor seemed ok, but was not too friendly and didn't seem too professional. He didn't explain much to me. Before I left, I explained that I was leaving the country in 11 weeks and needed the contacts to be perfect before then. "No problem," I was assured - they would be ready in 2-3 weeks. Three weeks later, I called the office to get an update on the order. It seems the 2-3 week quote was just a made-up number. They said it would be more like 5 weeks. I called several times to check on the status, to the point that the Manager, Julie, started to become very agitated and defensive. FINALLY - after 7 and a half weeks, my contacts were ready. The office did offer me a free pair of glasses as an apology for the long time frame. Glasses? I have glasses - I came in for contacts. At that point I didn't ask for any other discount or refund - I just wanted to proceed and get the order completed. After a trial of a week, I realized the prescription couldn't be right. I went back to the doctor and he ordered another brand. Two and a half weeks later, that order came in. By then, it was only 5 days till I was due to leave the country. It took me 3 visits with the doctor (for only a total of 30 minutes - hardly enough time) to try to get my correct order. I finally called to cancel the entire order because they couldn't find the right product or prescription for me. I encountered Julie again, and she really became irate, using phrases such as: "You know nothing about what you are talking about, nothing about eyes or anything." She also told me, "This doctor is the best in St. Louis. I will never let anyone talk badly about him. Of course I'm going to defend him when someone who knows nothing about what he's saying blames the doctor." She further said, when I asked for a refund, "You're not getting a dollar back." I told her if I let the charges for the improper contacts go through, I would leave a negative review and she said, "Do it! I don't care. Are you threatening me now?" This seemed oddly defensive and inappropriate for her to speak of the doctor in such a personal way. I have never met anyone less professional in my life. She had appeared to want to help me at first, but as soon as I left the office and they had my order, the rudeness and disrespect began. The only people at the office who were pleasant were the women at the front desk and those who called to get more information from me or make appointments. I warn you about this particular office and in particular, the Manager and Doctor. If you must go to a Clarkson Eyecare location, stay clear of this particular location, for the good of your vision needs. I have wasted 2 months, 7 visits to the location to try to get things done correctly, and $160 to get a prescription that doesn't work, no advice on what might work, and a manager who spent 15 minutes insulting and harassing me because she thought I was complaining about the doctor. If you care about your eyes, stay away from this office: Stephen V. Menzel, O.D.at 699 Gravois Bluffs Blvd., Suite B, Fenton, MO 63026, (636) 349-3005. read more

My first experience with Clarkson was when I went for contacts. I had a coupon for a free sample of a colored lens and was promptly told no, I had already gotten a sample. (No, I did not). But, after being shamed, I found the doctor to be decent. He tried talking me into getting some test that insurance wouldn't cover to see if I had diabetes or anything. Uh, that's why I have a medical doctor. I was told my contacts would be in on a certain date and went to get them, only to be told they weren't there because of the holiday. Hmmm, the holiday was 2 weeks prior. This happened twice, and I finally called the main office. Gee, my contacts appeared that day. So, back I went again to get my contacts. My next appointment the following year went about the same... we have a test that isn't covered by insurance to determine if you have diabetes or other. Again, no, I have a regular doctor. But we can tell you now without you seeing your doctor. I'll find a different eye doctor next time. While I do like their doctor, I feel it's all about how much they can get you to spend. read more

Nice folks. However, it took 1 hour and 40 minutes during a non-busy time, just for an eye exam. Doc, 25 minutes late and "machine broke". No apologies. No thanks. read more

Avoid Clarkson Eyecare at all cost. They have poor eye exams especially if you need reading glasses they do not even use the reading chart over your corrected lenses they have determined is your correct prescription. I had to return twice to have mine re-examined and still they did not get it right. I purchased glasses with insurance to the tune of $484.00. If you have a problem they will not refund the money. I ended up going to Walmart to get a new prescription and had them make another set of glasses which I still cannot wear. Returned to Walmart paid another purchase on eye glasses and have been happy ever since. If your insurance only allow for 1 pair of eye glasses every two year do not go to Clarkson. You have to pay for insurance to insure the glasses and then pay additional amount just to have them re-made if broken. I believe it is 15% of the cost of every thing, frame, lenses and any thing extra. Better off going to Walmart where they insure them for 1 year for free. read more