LensCrafters

terrible terrible service. I went in for an eye exam on April 24th and they couldn't find me in…read moretheir system even though I'd been before. I received a bootleg I exam where things were written down, not entered in the computer then couldn't pay because we still couldn't find me in the system. I came back a few days later to try and get my prescription and to pay and they said it was still down. another week went by finally. I called them again and asked them about my prescription. they emailed my prescription to me and then since then they've been sending me emails and texts asking me to pay the $10 copay for this terrible service. I've called and been on hold for up to 20 minutes at the time. I would not go back ever

Amazing staff. Little to no wait time. They actually explain what's going on with your eyes! They…read morehave a limited eye glasses selection at this location but you can order from the Clarkson online

See all

Black Optical

4.5(79 reviews)

4.8 mi•Central West End

One of the lenses in my glasses was not staying in place and I couldn't wear them for about a week…read moreand half. I Googled eye glass repair and Black Optical came up. They were listed as one of the best in the area. They deserve that ranking. Derek was very professional and he assured me he could help. He repaired my glasses even when the place where I bought them couldn't fix them. It was such a pleasant experience, I plan on going back for more service. Charles

The customer service was great! The optometrist was very kind and knowledgeable. He took his…read moretime with me and explained everything to me. Lucky to have found this optometrist.

See all

Eye Care Associates of St. Louis

I have been going to Eye Care Associates since the late 1980's. The staff has changed over the…read moreyears, but the quality of care remains excellent. Recently, Dr LaPointe and Dr Council have treated me, always with kindness and attention to my needs. The Medical Assistants at the Boulevard office make me feel welcome and are very professional. The Reception staff are pleasant and efficient. Without hesitation, I recommend Eye Care Associates.

I have been going to this ophthalmological group for several years. On my first visit Dr. Matthew…read moreCounsel redirected me to a retinal specialist , having noted a problem with my eyes. Since then I have relied on him for my care. He did the surgeries for the corneal implants. In addition, Both offices are well run--no long waits, friendly and helpful staff, pleasant atmosphere.

Waiting area

Reception desk

See all

Exam room

Overland Optical Family Eye Care

4.2(17 reviews)

4.8 mi

I was looking forward to trying Overland Optical in Overland and although the staff was…read moreknowledgeable .... I will NOT be going back! All I wanted was to find an eye doc and staff that would help and listen. Finding a pair of glasses has always been difficult for me. This experience started off hopeful, but after I got my glasses it went downhill! I paid a WHOLE LOT of money for a pair of glasses that have been nothing but trouble and are now causing my vision to be worse. Each time I went back for an adjustment and / or expressed my concerns / worries in regards to how the glasses were working out for me, it always ended with "give it a little longer". On my final visit I was told my glasses were no longer under warranty. OF COURSE NOT! Yes, I accept my part in not knowing the exact date my warranty expired, but as mentioned, when I would go in for assistance I was trusting the experts. It became harder for me to express my concerns as I was now starting to feel very much like a number and once they got my money my concerns were not important enough to be heard. This may not be the case for everyone, but was for me. If anyone knows of an eye doc and staff that truly want to help, please let me know.

Always an enjoyable experience when we go there. The staff are amazing and very knowledgeable and…read morefriendly. We have been going here for the past few years and I would highly recommend them to anyone.

See all

Black Optical

4.6(22 reviews)

1.2 mi

I always love going to Black optical, which was formally called the Eye Bar. Our whole family has…read moregotten glasses there, very nice frames, and they always helped when there was trouble with any product. I would highly recommend going to Black optical formally by the Eye Bar for any of your glasses or sunglasses needs

I've been buying glasses here for years, even before I could afford it. LOL. But my glasses from…read moreEye Bar/Black Optical have been true investments. This is an optical place for people who truly view their eyewear as jewelry. All three I've purchased (over the course of almost a decade) are ones I regularly wear. The glasses simply don't break like the ones I've bought elsewhere. And when they have small issues--chips, uncomfy nosepads--the folks here take care of them almost always without charge. Black Optical is a story of "you get what you pay for" in every sense.

See all

Costco Optical

2.8(8 reviews)

8.8 mi

•$

Prices for contacts or glasses are noticeably less than I had been paying at Clarkson Eyecare…read more Frame selection is less varied but I had no trouble finding some I liked. If the eye doctor changes your prescription after you get the glasses, they will redo them free. Glasses came back promptly after ordered. Beware, however of two things. First, the optical area is ALWAYS understaffed for the number of customers, so expect to wait 30-60 minutes every time you visit. This means you will be helped by a staff person who is hurried and under pressure, with five or more people waiting for you to finish. They have no "line" or even "take a number" system, so you have no idea how long the line actually is. Second, every optical retailer I'm aware of is willing to exchange unopened boxes of contacts if your prescription changes. Not Costco! I purchased contacts in September of 2019. Dr. Steele changed my prescription in February of 2020. I had two boxes of contacts (approx $200) in the old prescription (with an expiration date on the box of 2024) and Costco refused to exchange them because my original contact prescription (NOT my purchase) was more than 12 months old. Happily, I found out 1800Contacts has prices that are better than Costco and they were willing to take back the contacts I purchased AT Costco(!) and fill my new prescription with that credit.....and they were far faster, friendlier, and competent. My advice is that the "savings" isn't worth the hassle, the lack of customer service, and the more restrictive approach to exchanges of contacts.

$300 in the garbage can, the eye doctor was very rushed, not like she had a line of people but more…read moreof "I don't want to be here today" , ignored half of what I said about my eye issues with things like "hmm" as a reply, I don't think the people on the costco side were much better, I feel like she didn't order my progressives with the lenses in the the right spot, I can't even wear them and was so aggravated with the whole situation I went elsewhere

LensCrafters

4.2(15 reviews)

13.9 mi

Beware of Bait-and-Switch Sales Tactics at This Location…read more THE SALE: We specifically requested premium Crizal HR coatings and XTRActive Polarized Transitions lenses that would darken while driving. THE "WAIT 3 MONTHS" TRAP: When the lenses didn't darken in the car, staff told us to give them three months because they would get darker over time. We followed their advice, which pushed us past the 30-day window. THE REVEAL: Within two months, the lenses were also severely scratched. When we later reviewed the order with LensCrafters, we discovered we had received neither the Crizal HR coating nor the XTRActive Polarized Transitions lenses we specifically requested and were told we were getting. THE BLAME: Management then told us we were past the 30-day return window, wanted about $1,400 for replacement lenses, and said we should have caught the abbreviated product descriptions on the receipt. You shouldn't need an optometry degree to decode a receipt and make sure the salesperson ordered what was requested and promised. This is about trust, and LensCrafters completely lost ours.

Go somewhere else, literally anywhere else. Made an appointment for my 8yr old daughter, when we…read morecalled to make the appointment we brought up her age and made sure they take kids this young. Person on the phone said yes. When we get to the appointment and she is being seen, the Dr said we don't normally take kids under 10 or 12. And of course he is having issues. Long story short after 2 separate visits and given a prescription which was 100% wrong. My daughter could see even less wearing the glasses. We were told to take her somewhere else. It's like they just wanted to bill our insurance twice. Because now that I'm asking insurance for another evaluation LensCrafters doesn't respond to the first 2 letters and with just a couple days left of their window to respond/ dispute they request to be sent over the paper work again. Pushing my daughter reevaluation out longer than the normal 30 day period. They made the mistake. They told us to go somewhere else. Now they won't even submit the documents needed so she can see a different Dr.

See all

Cohen Eye Associates

4.5(6 reviews)

4.6 mi•Central West End

I was thrilled with my care by Dr. Bruce Cohen! I went to him for cataract surgery after several…read morefriends recommended him AND I had talked with other eye doctors. It was obvious that Dr. Cohen cared greatly about his patients and was willing to take the time to explain clearly answers to all my questions. I chose, in consultation with Dr. Cohen, the Light Adjustable Lenses, and they were exactly the right choice for me. He is very smart, knowledgeable about all the eye challenges I had, and has well trained staff to support him. When/if I had any questions between appointments, it was easy to talk with a professional tech person who could help me right then. I heartily recommend Dr. Cohen and Cohen Eye Associates.

I received Excellent care and thorough care…read more My 1st visit was in 2023 and just left my 2024 annual with Dr. Noonan. Dr. Noonan is terrific, pleasant and patient. A very calming demeanor for an anxious person like myself. She answered all my questions, and she made sure to ask about my medical history and what meds I was taking to ensure I had and accurate, healthy eye exam. She keeps my off site and BJC medical doctors informed of my status. Her optic assistants were all great, thorough and professional. The office intake staff are professional and accommodating to patient needs. I would recommend COHEN ASSOCIATES if you want excellent care.

Dr. Nancy M. Buchser, M.D. of Cohen Eye Associates, Limited | St. Louis, MO

Dr. Kathryn L. Noonan, O.D. of Cohen Eye Associates, Limited | St. Louis, MO

See all

Dr. Bruce H. Cohen, M.D. of Cohen Eye Associates, Limited | St. Louis, MO

Success Vision Express

4.1(19 reviews)

1.3 mi

I had a wonderful experience with Quen! She was incredibly kind, patient, and took the time to…read moreexplain everything thoroughly so I understood all of my options. The entire process was fast and efficient, but I never felt rushed. Great customer service is hard to find, and Quen truly went above and beyond. I really appreciate all of her help and highly recommend asking for her!

Service was excellent. I felt they were very knowledgeable and focused on what I might need with…read moresevere nearsightedness, astigmatism, bifocals, etc.

3.9 mi•St. Louis Hills, Saint Louis Hills

SKU: 484580

SKU: 503031

See all

SKU: 484887

Chippewa Eye Centre

4.7(3 reviews)

Certified professionals

Offers payment plans

I came here initially after my previous eye doctor screwed up my glasses and basically said that I…read morehad lied about my prescription. Which makes totally sense. Anyway, I came here...the crew here listened to my plight and was very supportive. I felt heard and just knew that I would walk away with glasses that helped me see. They have a great selection of glasses and will spend as much time as you like looking at them to find your perfect fit. Speaking of, when the glasses come in they will make sure that they fit you properly, give you some special eye glass cleaner that is really good and they tell you that you can come back any time to tighten the glasses. I would love to single out one person in this office but honestly everyone is sweet, caring and patient. I would never go anywhere else and I have sent many of my friends there for their eye glass needs.

Nice staff, professional, easy to make an appointment, great service I am very happy with my new…read moreglasses and would recommend this place to anyone

See all

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

1 review that is not currently recommended

The reviews below are not factored into the business's overall star rating.

Natalie L.

7 years ago

Azaria is so friendly and helpful! Made this a very smooth and enjoyable process. Found just what we were looking for

LensCrafters - opticians - Updated October 2026

Browse Nearby

BEST of Saint Louis, Missouri Coffee near LensCrafters

BEST of Saint Louis, Missouri Restaurants near LensCrafters

BEST of Saint Louis, Missouri Things to Do near LensCrafters

BEST of Saint Louis, Missouri Eyeglasses near LensCrafters

BEST of Saint Louis, Missouri Same Day Glasses near LensCrafters

BEST of Saint Louis, Missouri Sushi near LensCrafters

BEST of Saint Louis, Missouri Passport Services near LensCrafters

BEST of Saint Louis, Missouri Limousine Service near LensCrafters

BEST of Saint Louis, Missouri Motel near LensCrafters

Related Cost Guides

Florists

Browse Brands

Brands by name

Browse Articles

Articles by date

People who viewed LensCrafters also viewed

Crown Vision Center

3.1

(11 reviews)

I had a great experience at Crown Vision Center! Everyone was super friendly and helpful. A big…read moreshout-out to Bre and Sydney--you made my visit smooth and stress-free. Great service, great people. I'll definitely be back!

I had an appointment that I scheduled a couple of months ago for my wife and I. She left work early…read moreto make the appointment. When we got there they told us that the appointment was canceled. She couldn't tell me who canceled it. She said they sent out reminders but wouldn't tell me how they sent a reminder. They had no email address for us. The worker had a very poor attitude and was less than polite. I will never return here for that reason alone. Disappointing that one bad seed can affect the reputation of a business. I will be contacting the better business bureau immediately.

Total Eyewear Outlet

3.6

(9 reviews)

•$

Dr. Manera and his staff are wonderful. I've been going here for a decade and I would highly…read morerecommend this business to everyone. Unfortunately the Glen Carbon location has closed, but the Fairview Heights location is certainly worth the drive.

Sorry but we found this business to be lacking in quality product and service from inconsistent…read morestaff. Yes, the prices are reasonable, but my new glasses don't fit right. After 3 revisits, it's still not right. I don't need to have them

Erker's Eyewear

3.8

(40 reviews)

After a less than stellar experience at competitor Clarkson Eyecare, our family decided to try out…read moreErker's Eyewear, in Clayton. We had a great experience! You definitely pay a premium for both the quality of the staff and the location, but it is worth it. Dr. Daniel Ethakoti was knowledgeable and had great bedside manner, and Sandy in the glasses section was great as well. The interior is spacious and modern. We will be back!

Sandy at Erker's provides top notch service! She brings almost 2 decades of experience towards…read morehelping the customer feel confident, beautiful, comfortable, and happy with their eyewear selection. She goes above and beyond every time I am in the store. Shirley also offers an expert opinion on what looks best on and helped me select the best eyewear for my vision needs. Two incredibly knowledgeable and trustworthy women! It was a true pleasure working with them both. I'm a loyal Erker's customer for life!!

Warby Parker Central West End

3.9

(20 reviews)

Good selection of eyeglasses with a friendly and helpful staff. Have bought 3 pairs of glasses in…read morelast 3 months. Nice to shop and get the glasses and fit you need and in less than 2 weeks the eye wear is delivered to your door!

Wanted to replace my sun glass lenses with photo sensitive lenses, didn't realize it would cost as…read moremuch as new frames and lenses

Optical Expressions

4.6

(24 reviews)

Until now, easily a 4 1/2 stars. This time, not so much. I was notified that my trials were ready…read moreand went in to pick them up. A week later I received a text that my order was ready, odd since I had not confirmed the trials worked but while near by went in to pick them up. Was told it was a duplicate message that went out by mistake. No problem, while I am here let's go ahead and order the contacts. Eight weeks later I call to see when they will be ready, told "sorry the order was never placed". Now have to wait another month, maybe two for them to arrive. Add to this my doctor was late and after 30 minutes had to see another doctor. Too much hassle for what is an above average market price point. Edit: I received a call from Dr. Dowdy and am amending my review. He reached out not to ask me to change it but to help find a satisfactory resolution to my concerns. Suffice to say we an achieved that. It's when things go sideways you have a chance to distinguish yourself. Thanks for striving to be better.

Once upon a time ago LensCrafters inside the Galleria carried Chanel but they no longer do. But…read morethat's ok because LensCrafters is out of network with my insurance company. I had contacted Chanel to see if anyone in the area carried Chanel optical frames and they referred me to Optical Expressions! I was a little skeptical on traveling far (Mind you, I traveled about an hour just to get my eye exam and frames. It's well worth the two hour trip to and from home). but they have a huge selection of frames which is awesome! More than I expected actually. Anyways, upon arriving, I was greeted and helped by Lisa and literally a month later she still as sweet as can be. The frames I wanted, were not in stock and she had ordered them for me. She told me it usually takes 15 days since they're being ordered out of the US. They came in an week later! Faster than I expected which was awesome. So instead of me traveling back out there, she had mailed them to me which was a huge plus! The glasses also arrived within two days after they had my lens made. She was just awesome from the start!!! I also had Dr. Julie to do my exam, she was super nice and friendly! I would highly recommend both ladies. Actually the entire staff was very friendly! Overall, If you're looking for an optical place with an extensive selection of frames and beyond awesome service....Optical Expressions is the place to go!

Antoine Eye Care

3.8

(27 reviews)

Worst experience I've ever encountered with Optical medical procedures. It's taken 3 prescriptions…read moreto finally get it right. I use my eyes professionally everyday as a commercial photographer/videographer. My father & great grandfather were both optometrists & sadly this staff & doctor fail extremely on delivering excellent or professional service. Save $ & time & frustration. Seek out a qualified professional. Run! Find an independent doctor. This is a scam along with LensCrafters.

Hands down worst customer/client service I've experienced recently…read more I'm running late to my appointment at 2p. Called at 2.07p, to let them know I'm running late, b/c i desperately need a script so I can order lenses. Woman who answers kindly says 'oh i see you here, yes that's fine come on in' I come in at 2.14p after racing down Brentwood. Guy who booked my appt says 'i'm sorry, but we have a 10 min grace period' Me: "She literally just told me to come in?!?" Front desk guy: "She's new, I'm sorry. That's our policy" So who trained her? You? So effectively you are responsible. This is a dumpster fire of a business. Horrible customer service. A dying industry and with a bit of research (I'll post a follow-up this week), one can see just how much $ is being extracted from 'patients' when the assistant is on auto-pilot b/c the tech does all of the heavy lifting. Buy inexpensive glasses at Zenni Optical. Go to Erker's for a prescription. Do not go to Antoine Eye Car in the Galleria Mall in St. Louis Missouri.

Family Eye Care of Maryland Heights

5.0

(4 reviews)

I cannot recommend this place enough. The entire staff and experience from entering,exam, and…read morecompletion of appointment they are professional, friendly and just make you feel comfortable. They also do not rush you and listen to any concerns you have. If you are looking for a place for your eye care needs look no further!

This is definitely a hidden gem!! The doctor and his staff were just wonderful. My diabetic father…read moreneeded a check up and boy did he get one! Everything was thoroughly explained, from what they were going to do, the process of the exam and even what they found after said exam was done. I HIGHLY recommend Family Eye Care for all your vision needs. Did I mention they are open late until 7pm on Monday and Thursday?! Again definitely worth giving this wonderful and talented staff a chance!!

Eyewearhaus

4.3

(39 reviews)

I worked with Alina and it was a great experience. When I told her I was a retired teacher she…read moretold me about a teacher who inspired her. I was there quite awhile picking out new glasses. I noticed a few people coming in and Alina, or one of the other employees, addressed the people by name. Alina told me that Eyewearhaus has a, "Mayberry" feel to it. Well done

I've been a patron of EyeWearHaus for a dozen years. I'm very happy with the value -- both top…read morequality choices for glasses that I wasn't able to find elsewhere and even more with the exceptional, A+ service that I get every time I visit. The staff has never pressured me on sales or features to buy, instead they ask what I'm looking for and suggest alternatives from their unique lines, and offer their thoughts on which of my choices will look best on me. I appreciate the focus on customer service and understanding what I want, which unfortunately seems to be harder and harder to find.

Mercy Eye Care

3.1

(7 reviews)

I called, checked to make sure my new insurance would work, and made an appointment. I'm a teacher;…read moreit's difficult to make appointments, so I was glad I found a time. I show up...nope, not on the books, no appointment. They DID show that I had called and updated my insurance, but no appointment. They clearly screwed up. And yet...There was no apology, no attempt to squeeze me in, nothing. The office manager guy displayed absolutely no regret. I will find a new eye doctor - I highly suggest avoiding this place, if only to avoid having to deal with this guy.

I was very impressed with Mercy Eye Care in Hampton Village. Dr. Wilcox was very kind and thorough…read morewith the eye exam.

Koetting Eye Center

4.7

(35 reviews)