Great location, clean , new, great staff, free coffee donuts, has play area for toddlers, bigger…read morecustomer lounge Con: cant connect to wifi

Friendly, test drove a used car. The manager Couldn't get right on the price. Tried to keep…read moreselling it but wouldn't get right on the price I could afford. I thanked them and left! They were not happy. Won't go back! I'll take my business back to Midland Toyota next time I look for a Toyota.

I just wanted to take the time to share my experience with Lawrence Hall Chevrolet-Buick-GMC…read more I recently purchased a used 2023 Cadillac Escalade from them, and let me tell you how great Chris Chorn, the salesman from the used vehicle department, was. I'm from Arizona and found the vehicle on CARFAX, so I contacted the dealership. They transferred me to Chris, and right off the bat, he sent me really detailed pictures and videos of the car. That way, I wouldn't make the trip and end up disappointed over a scratch or something similar. He was completely honest about the car having a ding on the back and a cracked windshield, but assured me the windshield would be replaced if I bought the vehicle. Two days later, after great communication, I drove to Texas, and the car looked exactly as he had shown and described. I finally met him in person (he's a really outstanding guy), and he encouraged me to take it for a spin before buying. It drove amazingly. Unfortunately, the windshield technician brought the wrong windshield glass and couldn't replace it that same day, so Chris promised to send me a check for $620--the amount they were quoted by the replacement company. (Which I did) We went through finance, where I got GAP coverage and everything I wanted, without any pressure whatsoever. As a 39-year-old who's bought more than a dozen cars from dealerships, this was by far the best experience I've ever had. Thank you to Chris Chorn in sales and Lance Willson in finance for making this deal and experience beyond great. 10/10

Could not be happier with our experience. Adam K. at Lawrence Hall Chevy was by far the easiest…read moresalesperson I've ever worked with. I saw a pre-owned car online and messaged the dealership, and Adam responded immediately. He was extremely responsive and helpful with all of my questions. I explained that we live a few hours away but were very interested in the car. We set up a time and date to come see it, and Adam made sure the vehicle was inspected and fully detailed before we arrived. He didn't pressure us to look at other cars, didn't try to upsell anything, and was genuinely just a nice guy. After a quick test drive, my husband decided to buy the car. We were walked over to the F&I department to handle the paperwork. They knew we were coming in with our own financing and never once tried to upsell or push their financing options. The whole process was quick and painless--we were in and out in no time. Long story short: great customer service, fair pricing, and extremely easy to work with. Highly recommend Adam K. and Lawrence Hall Chevy.

If you value honesty, integrity and good customer service, then you're going to want shop somewhere…read moreelse. Scott and James have the used car salesman charm, but they lack professionalism. They do not conduct a mechanical assessment on any of the cars they offer for sale. They place profits and their personal pride over the safety and security of those driving their cars off the lot. I returned a safety hazard of a car to them only after making it clear that they were breaking the law by not disclosing problems with their vehicles. Scott will claim he bought the car back from me, but he came up over $500 short of what I paid him. We trusted Freedom Motors and they let us down.

The main guy that works here is awesome. He is so kind and compassionate about helping you. He…read moretruly wants to get people in a reliable car. He is honest and truly helpful.

Adrian was very professional and helpful when I got the car from here. I'm very satisfied with the…read morecar and the way he treated me and professionalism of Adrian. thank you.

Nice selection of vehicles ranging from economy cars to sports cars to heavy duty trucks. In house…read morefinancing available on certain vehicles. All staff is friendly and helpful.

Unfortunately I don't have my Kia anymore. But I do have to say this has been the best Kia…read moredealership I have worked with through the years. I don't recall who the man was I spoke with in the service side just a second ago, but I thank you for trying to actually help me out and not be so brutal unlike the others I have dealt with in the bigger cities. Thank you for somewhat caring. A small thing actually meant a lot to me, after all the hard things I have been going through this past year.

They still do dealer mark ups. They OVERVALUE EVERY SINGLE VEHICLE. Did a multiple car value…read moresearch(KBB, Black book, Cargurus,Autotrader,Cars.com) and they all came back 11,000 cheaper the their listed price. The owner will respond with a COPY AND PASTE RESPONSE. That's how much they don't give a crap about ALL CUSTOMERS. Do your homework folks, this conniving dealership only cares about screwing over customers and fattening their own wallets. Watch out for Dee Montgomery. Trust me, he's probably related or trained by the owner.

I usually hate the whole car-buying process. But this time felt different. Our sales person, Barry…read moreGurley, made the experience as painless as possible. He's kind and sincere, and really has the buyer's interests at heart. If you ask him an honest question, he'll give you an honest answer. Refreshing! The whole process still takes a long time. But it's a big purchase so that's to be expected. The cars/trucks automatically come with lifetime oil changes and tire rotations, which means you'll save hundreds, if not thousands, of dollars on your new vehicle. We are so glad we bought locally!

A major thank you to Elijah and Josh. As first time truck buyers, we were a little overwhelmed…read more Josh was amazing finding the perfect vehicle to match our needs. No hard sell tactics, just support! We purchased a pre-owned F-150 that was new to the lot and still needed a few service items. Elijah went above and beyond to organize the services and was so communicative! Even when we hit a small snag, the team stepped up and drove us a loaner truck to bring ours in for a quick issue, then drove it back to us. What a great team, and an awesome truck! We are so glad we chose Arrow.

I bought my first new car (1970 Camaro, that I special ordered when I was a senior in high school)…read moreand was a loyal GM fan for decades, however my wife and I became disenchanted with the local Chevrolet/GMC dealership due to service issues at the local dealership. My wife bought a new 2017 Jeep Grand Cherokee Summit at Star Dodge and we were so impressed at every step of the purchasing aspect AND the subsequent service received at Star Dodge, that I soon bought a 2018 Jeep Compass Trailhawk. The experience in buying my Jeep, and having one issue resolved after I had owned it a few months, I bought a Dodge ProMaster 2500 van. Star Dodge didn't stock the Dodge ProMaster I bought (found the "ProMaster of my dreams" in Wisconsin, bought it and drove it home. Even though I didn't buy the ProMaster at Star Dodge, they treated me like royalty when a warranty problem arose (had to replace the fuel tank) and I then became "branded" to not only Jeeps and Dodge and I'm now entertaining the idea of trading in or selling my 2012 GMC Sierra SLE 2500HD 4x4 for a new Dodge 3500 pickup at Star Dodge, because the service aspect is "day and night" difference at Star Dodge... I just wish they would stock BIG Dodge pickups in a color other than (yuk) WHITE... They had a ProMaster there when I was looking to buy one, but in WHITE (yuk) and white vans look like refrigerators on wheels, laid over on their side. The service rep we use their is outstanding and I have total faith in the service department and their mechanics. I'm a "happy camper" not that I'm going to turn my ProMaster into a mini-motor home... :)

I don't understand why they even have an online appointment system. Again I've been sitting in the…read morewaiting room for over an hour past my "confirmed" appointment time and they haven't even started to service my vehicle. This has happened before. One thing for sure, this is the last time I'll waste my time here.

Informative, kind, and courteous define the helpful patience of our salesman Patrick. This…read morecombined with upfront, helpful, no-gimmicks approach of the entire process is what car shopping and buying should be. I look forward to recommending them to friends.

Josh and his crew took good care of us! We recommend Lawrence Hall Mazda to everyone.read more