I've purchased a few vehicles in the past 3 years from Danny Barefield in Sales. He's probably the…read morenicest guy there. I always go to him anytime I want to trade my vehicle in. I also go to Jacob for service. He always gets me in on his schedule and gets service in my truck in on or before time.

Disreputable!!! Trick you into a $999 charge for tinting…read moreonly 2 (driver, passenger) windows. I made them take the charge off. You cannot get a Toyota with the options you want, although options are added at port of entry, for basic model Toyotas manufactured in Canada (Rav4). They try to trick you into repair warranty, unlimited oil change and tire wheel warranty. I will NEVER go to Lithia Toyota to buy a vehicle again.

If only I could give "0" stars... RUDE!!! RUDE!!! Took my…read morecar to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, "ma'am that vehicle was picked up".. I said I know, we just got home with it and I would like to know what was done and what's wrong with it. He said they didn't find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? "Ma'am it depends on the vehicle". I asked if was hooked up to machine or scanner or what's done... music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was "NOT COOL!" You put me on hold without saying a word and you didn't even come back. "Ma'am, I have 5 people here waiting. I'll call you back when I have time".. I said no.. that's rude! He was talking to me first and I want to know what's wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l... again... what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must've been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should've noticed when they drove my car to move it. "Ma'am, I'm hanging up. Don't call here again and don't bring your vehicle here anymore, we won't work on it".. I asked his name.. "My name is Shawn and I'm the owner and I'm telling you not to come back here again." I asked "WHY?!" I just wanted to know what was done. We took it for a diagnostics. "And we didn't charge you for that ma'am. Don't call back. Don't bring your vehicle back." .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional "Shawn" and Gary's Automotive is! If there was a choice of "0" stars, I would've picked that, but I had to pick the "1" star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! ("Shawn Grisham" is the owner of "Gary's"). Go somewhere else. Don't waste your time or money on a place that's unprofessional!! *Adding that my husband said that Shawn cut him off while he was trying to tell him what was wrong with my car, to talk to another customer about a $4,500 transmission job... you don't do that! You don't just cut people off and turn to the next.

We were in the middle of a twelve hour roadtrip when our check engine light came on, then began…read moreflashing. AutoZone could not find any specific issue, but recommended we see a mechanic. Every other place we called was unable to see us today. Gary's Automotive discovered we were basically out of oil (Jiffy Lube did not recommend an oil change for another 2k miles). They topped us off and sent us off with well wishes. Fast, friendly service! They were lifesavers! Thank you!

They are the best! I was stuck in Abilene and got an over priced estimate from Pep Boys of over…read more$1300 for my brakes NOT to get fixed! They did the job perfectly for $850 and got us back on the road ASAP! I'd recommend them for anyone traveling or local; fantastic work and courteous overall interaction!

Walmart blew an alternator fuse during a battery replacement and I took the car here to get that…read morefixed. They did fix that issue. However, they also unplugged the electrical radiator fan because it was draining the battery by not shutting off when the car was turned off. That seemed crazy to me, but they're the professionals, so I went along with it. Sure enough, the car overheated. I still cannot believe that a professional shop thought that unplugging the fan was a good move. They fixed the issue I brought it in for, but made another issue far worse in the process and when I called about it, they made excuses. I was already getting reimbursed from Walmart for the repairs caused by their tech, otherwise I would have pursued it with this shop further. But I definitely won't let them touch any my cars in the future.

Took my truck in for some work in April, they gave me a realistic estimate and the service itself…read morewas awesome and very professional. They explained repairs needed and the repairs that were done in detail and answered any and all questions I had. I trust this shop and highly recommend them.

To our Toyota 4Runner for rear brakes and they could not not repair them correctly. Had to take it…read moreagain as the brakes kept squeaking. Then changed me to replace rotors and still they are still squeaking as before the repairs. New pads and rotors and still squeaking. I will not recommend this place.

Excellent, professional, affordable service! My alternator went out and I coasted into their…read moreparking lot. An older, single, lady with no knowledge of cars!!! Charles was a life saver and had me back on the road in a very timely manner! The Muffler Shop is certainly my new "go to" place for auto repairs! What a blessing for me to have found this auto repair business!! Terry A

Charles always provides quick quality work at a fair price, I've had two Camaros and three trucks…read moreworked on over the years and he has always had me in and out in a timely manner. The lady at the desk is always very friendly and makes it that much more of a welcoming environment.

I am active duty service member and I brought my 2013 Dodge Charger here due to the transmission…read morehaving issues switching gears while driving. They diagnosed my vehicle very thoroughly and were able to inform me very quickly on the problem. And I gotta say they are very real and trustworthy people. I was informed of the potential price of the repair before the diagnosis and very surprised with the actual price afterwards which was very reasonable. They also helped me with the financing of the cost by providing multiple options and that was a lot of help for someone like me, 21 y/o without much experience in that area. Definitely recommend.

Great place to do business with. Satisfied Customer. Rebuilt my Trucks Transmission and still doing…read moregreat.

Well, I needed my sister-in-Laws car repaired. It wouldn't start, jump or new battery would not…read morefix it. Towed it to them, one day later, new parts and it was running! It was a bad fuse board. But would diagnose with plug in sensor. These folks know autos!! And, more importantly, they fix them, right for a very reasonable price. Can recommend them highly en. Call Mike, he will get you going again.

First off would like to say the customer service is amazing. While i was stationed at Dyess for 3…read moreyears i used this shop and they were able to help me quickly with anything I needed. Very military friendly and great people to talk to. Recently there was a recall on my car's A/C (an issue that I was having quite a bit). I was a little worried because I am now stationed halfway across the country and was not sure how to get receipts from years ago. I called the phone number and Mike was able to provided receipts so that I could get reimbursed for the work on my car from years ago.

Absolutely Terrible service, and communication. They had my car for a MONTH and only got half an…read morehour of work done to it. And the parts that they replaced had absolutely nothing to do with the problem I was having with my vehicle. (The Mercedes dealership informed me on that) Over all terrible place. They scam and, are some of the laziest people I've met.

Competent, capable and caring. Richard answered his phone on a Saturday night and met me early on…read moreSunday morning to fix an oil problem quickly and reasonably. I'm an old lady on a 4,500 mile drive, and I know what it's like to be gouged. I am so grateful for this Auto Angel who got me safely home!