I am beyond disappointed. I have PPO insurance and I have never had a front desk employee tell me I…read moreneed to find out myself if my insurance can be taken at a doctor's office. My insurance can be taken anywhere in the world but suddenly this location is making me do the leg work to get verified? Don't waste your time here. Bad attitude all around.

I switched doctors because I heard how attentive Rancho Wellness is when you needed something. I…read morecalled them to see if I could get a prescription before leaving town for a cold and flu I was coming down with. They said they could not see me for at least two days and said I should go to the urgent care. I tood them I wasn't leaving for 2 days and a virtual appointment is ok if they can't see me in the office. They still said they can't see me. Makes me second guessing switching doctors. Maybe because I'm a new patient it's just not a priority.

Dr. Fakhoury has been our Primary Doctor for about 11 years. Hands down, the best Doctor anyone…read morecould wish for. He is kind, caring, compassionate and a seasoned Doctor who takes his time in assessing you. For those people giving Dr. poor reviews because they have to sometimes wait long hours, please note that unpredictable situations arise daily and that will determine how the day unfolds. With that said, if you have an appointment for follow-up blood work and a toddler with a cough and high fever comes in.......it is not rocket science, they will likely take precedence. Maybe some of you have never visited an emergency room. Same concept! I too have experienced waiting hours to be seen with an appointment. Instead of getting worked up about, I understand that this is how it is at times and par for the course. All patients, and there are a lot, will get the same great service I get ....and THAT TAKES TIME. Prior to meeting Dr., in my previous 20 years of seeing other doctors, I have never had a Dr. assess me for more than 3-5 minutes and then send me off; I thought that was the norm. I say all of this because we have a high level of respect and praise for Dr. He has taken such excellent care of my husband and I, as if we were family. He and his staff always go above and beyond/go the extra mile to rule out a certain concern or illness and take whatever extra steps necessary for the issue at hand. I have personally experienced, and have also seen with other patients, where the staff work into their lunch hours to ensure all patients are taken care of. We know we are in great hands with Dr. So much so that when our insurance changed last year and tripled in cost, to continue with the same insurance that Dr. accepts, we discussed our options and finances in great length. We opted that is well worth the extra expense to continue receiving priceless, top-notch care (with no regrets). I hope you read this Dr. Thank you, thank you, thank you for being the one-in-a billion Dr. you are. We are so blessed to have you.

From friendly staff answering phones to being helpful with sending in prescription refills, this…read moreoffice is wonderful! Plus the amazing care from the doctor and PA, and caring nursing staff, makes this a fantastic place to go when I need doctor's care.

I have been coming for more than 15 years, and every time I come it always makes me angry and…read moreraises my blood pressure even more. This is all caused by the employees who work there. They're all just getting paid for nothing, extremely lazy. Every time I try to call, it is extremely difficult because they never pick up the phone. One time I asked one of the employees why it's so hard to reach them by phone, and she just answered, "We're busy, you're not the only one calling!!!!" But every time I come in person, I almost never hear the phone ringing, and that's because they set the phone to silent!!! I have never seen them being truly busy, except for being on their cell phones. Every time I do blood work, I am supposed to be called within at most 3 days for the results--whether it's fine or if I need to come in to see the doctor if there is something serious. But I almost never get called unless I take the initiative to call and ask for the results. And they can immediately pull up my results and read them to me. When I ask why I was never contacted, they always say, "We just got the results from the lab," and this is just bullshit!!! Even when I come before my appointment time, I still always have to wait at least 1 or 2 hours before being called in. What I can say is that all the employees there are super lazy and useless, they don't care about the patients at all. Dr. Kim is basically okay, nothing special. I actually liked PA Song more, but he no longer works there--I don't know why. And until now they still don't have another PA. I have decided to switch to another doctor because I can't take it anymore.

Dr Kim has been mine and my husbands Dr. for over 20+ years. He has an amazing bedside manner and…read morelistens and guides you to the correct medical professionals. He recommended a neurologist when I told him my husband was having memory issues and now he will be getting treated with the newest Alzheimer's Drug! Dr. Kim and his staff are wonderful!

I selected John Fargan office since I seen positive reviews on Google. Upon doing some research I…read morecame across Apen Family Medicine and seen ratings, It's horrible !! I reached out this morning to Apen Medical Reached out to inquire about same day appt. Since I'm fighting SHINGLES -Spoke with a Tina or Gina who's took my call. Very rude, condescending persona. She provided me with a rapid response " If you're a new patient I HAVE NOTHING FOR YOU, you can go to urgent care!" I asked if she can clarify to why I cannot be seen and she couldn't Answer. All she responded with is I have nothing for you.. I will be making contact with INS to change doctors office. Dealing with enough stress from Shingles do not need any more from a RUDE office.

I have had nothing but great care through this office. I have several chronic conditions and feel…read morecompletely heard and cared for by all staff members. They have gone to bat for me when there have been issues with referrals and needed tests. I am so grateful to have found a medical office with the care, expertise, and compassion I have found at Aspen Family Medical.

The new patient process is modern and efficient. I was able to get my forms and submissions done…read moreonline ahead of my appointment. They were able to schedule me in quickly, and the staff are all very friendly. My visit with Dr Majithia was excellent. He took the time to listen to everything I had to say, and asked follow up questions often. He adjusted his approach and recommendations based on my responses. I really felt like he was getting to the important details. Thank you Dr! And thank you to your staff as well. See you soon.

Extremely discriminatory. The way I was treated in this physician's office was terrible and…read moreextremely rude. I'd say it was racially motivated. This happened on my very first appointment in this office will not be returning; I suggest you look for another Doctor who cares and will not judge you based off your appearance.

He cares for his patient. On Hand Doctor . You can tell Dr. Caspe if you have any concern about…read morehow you feel. He will send you to a specialist about the concern you have. He listen to his patient. His associates are polite and pleasing.

Totally unprofessional, and the staff are rude He doesn't…read moreseem to care about his patients. Very entitled to his opinion he is difficult to reach when you need

I've been going here for more than 10 yrs. The I've had a great experience every time with this…read moreoffice. The staff is always attentive, patient, and friendly, which makes every visit comfortable. Dr. Shui is extremely professional, caring, and takes the time to truly listen and explain everything--very knowledgeable and advanced in his approach. His assistant Dr. Johnny Dauz is also excellent and provides high-quality care. I truly appreciate the level of attention and support I've received, including being provided with sample medication when needed. Highly recommend office of Dr Mark Shiu is the best. Hopeful that their paperwork for work excuse/ disability fees are not too expensive. Over all they're EXCELLENT.

When they finally attend to you, they provide a good service. However, the doctor's lack of respect…read morefor the client's time leads to long wait times. You might find yourself waiting in the waiting room for an extended period, and even after being called in, you could end up staying in the room for an hour or so. When I raised this issue, there was no apology or change in behavior. The staff, while generally fine, can be perceived as having an attitude and treating people rudely when confronted. They have hung up on people. Instead of explaining, they just hung up because they didn't like that you got angry about something they did or are doing. Despite these issues, they have the potential to improve. I am still with them and giving them another chance before I decide to seek another doctor.

I'm a new patient and I've only seen Dr. K twice. But so far her and her staff have been great. I…read moreleft my last doctors office because of many different problems. I have not had any of those problems here and so far could not be any happier with my experience.

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

I have been under the care of Dr. Unger since moving here in 2019. There are no words to describe…read morehow much this man, and his office staff, have changed my life. You see, there are those like myself whose predicament is one where a Dr's proficiency, and humanity is the key distinguishing factor between a life of suffering or a sustained quality of life- I am so blessed. I have a real support system. My review is for those who like myself are looking for help; I have never had any other doctor like Dr. Unger. He has far exceeded my expectations- and I live a quality life I never imagined. Thank you to his wife, and office manager, Lisa, and to Layla, they are amazing- the whole office!!!!!

I am writing this review, not as a patient of Dr. Unger but has a colleague in medicine. I am a…read morephysician as well who has been in medicine for 13 years. I have worked and been educated in 7 large institutions across the United States working with professors of all walks of life. I work as a consultant with Dr. Unger and interact with him regularly but in a different sub-specialty. I know him to be one of the most caring and thorough clinicians I have ever met. His history, resume, expertise and personality are outstanding. He has gone out of his way to write to textbooks on the management of diabetes. I have met several people who have done this, none of them have the aptitude and kind personality that Dr. Unger has. When I receive a referral from him, I receive an informed history that is certainly the most thorough and relevant to the particular question we are aimed to ask of any available. I know many primary care physicians, Dr. Unger is the most interested and attentive of any I have met. Every referral comes with a detailed letter. When I receive referrals from other institutions and individuals, it is up to me to seek for further information and this is often done at a great time investment on my part. There have been instances in which I will call him without any foreknowledge, I will mention a patient's name and he will be able to recall, in detail, all recent events, labs, and other features of the patient without any reference to a medical chart. I don't know anyone who can do this. When I interact with others, I am invariably asked to hold momentarily while they search through their charts to receive a mental update. This isn't exactly a sign of poor performance for others, in fact is is reasonable, but the fact that Dr. Unger is able to accurately describe in many unprompted details the situation cannot be understated. I believe it is a reflection of his attention. It is not distracted, he has the appropriate energy in the right place. Needless to say he knows his patients very well, he interacts with them outside his clinic hours regularly, he always knows what I am doing for them as we work together. I have never met a primary care physician so exhaustively involved in a patient's medical care. When other patients come to my clinic expressing concern about their current primary care provider, Dr. Unger the first thought to come to mind. I have been through this experience many times. Inevitably I receive a telephone call from the patient I referred to him with very positive thoughts, the overwhelming majority are highly satisfied.

I called in stressed out about my situation visiting urgent care and the ER with kidney stones and…read moreinfections. Getting nowhere and running in circles. The staff got me in to see Dr. Barag the same day! While explaining the situation to Dr. Barag he says, "why didn't you call me?!" I was beyond grateful and immediately put to ease! He is very straight forward and solution driven to get you to other specialists and really encourages getting multiple opinions. I was grateful for his care and recommendations.

I have been a patient here since 2013. Dr Barag is not the issue. I think he is a pretty neat Dr…read more However, his office staff is another story. They screen the calls and tell patients "we can't help you" before the Dr even is seen for an issue. They cut you off on the phone, have zero phone skills or manners. They say they will call back and they do not. I referred my adult daughter to this office because I do think Dr Barag is one of the best, but she has not once had a good experience since becoming an adult. She is now looking for a new Dr because of the rude and unprofessional office staff. I think I will be doing the same. This is not true health care. Sad times.